Customer Reviews for Storage Choice
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great

Rating:

5.0

The only people I could get to answer the phone on a Saturday morning. Quick and courteous service.I will be using them again.

Rating:

5.0

Trailer interior was very dirty. I had to put extra work into making sure my items did not get dirty from touching the floor if the trailer.

Rating:

3.0

The overall experience was less than satisfying.

Rating:

5.0

Petal branch need a raise or pat on the back. Very nice and respected couple running that branch

Rating:

5.0

Put toung jacks on the trailers

Rating:

5.0

Great customer service! Would definitely use this location again.

Rating:

5.0

Doug was a fantastic associate/representative of UHaul. He was very fast, polite, helpful , attentive, informative of everything involving my rental but most of all a great attitude/tone and smile. I would definitely recommend renting from this location and having Doug as my representative again. Each employee should be able to get ratings too I would definitely give Doug the highest possible.

Rating:

1.0

Get rid of the male person that was at counter when I returned the truck. He was rude and disrespectful to my Son who returned the truck. The lady that was working was very nice.

Rating:

5.0

Excellent same day service. Amy was super helpful and also provided resources for us since we just moved here. I am very grateful and will recommend this place to others.

Rating:

5.0

Very nice people to deal with

Rating:

5.0

Gentleman was very helpful from start to finish. In and out within 15 minutes.

Rating:

3.0

Rented a covered trailer for 24 hours. Picked up trailer and it was clean and performed well. My only issue is that there was no flexibility in pickup times. Picking up early, hour or two early, would have made my trip much easier. However, I was told that “we open at 8:00am” so my only option to provide more flexibility would have been to rent the equipment for two days. One other thing that would have improved the experience would be for the trailer to have a tongue jack. I had to manually lift the tongue off the trailer ball by myself. U-haul could provide better service if there was more flexibility to customers and equipment to help avoid manual lifting by customers.

Rating:

5.0

Previous driver smoked in it and there were cigarette ashes blown on the dash .. perhaps use air fresheners between customers? But I have no complaints about the staff. They were Excellent!

Rating:

5.0

The person that was working the place was awesome.

Rating:

5.0

Nice folks

Rating:

1.0

I ordered a utility dolly, and when I picked up the truck, there were no dollies at that location (or any location within at least 20-30 miles). Also, the truck was supposed to be 3/4 full or more, but the tank was less than half full.

Rating:

5.0

The lady running the office was super nice and helpful!!

Rating:

5.0

Super easy return and nicest employees

Rating:

5.0

My trailer rental from this UHaul location was smooth as glass. The manager was friendly, knowledgeable and very professional. I was in and out in less than 15 minutes both renting the trailer and checking it back in. The trailer itself was in perfect condition and was very easy to pull. I can't think of a single thing that needs to be improved. My experience was A1. Thanks UHaul. Great job!

Rating:

5.0

Just continue to give good customer service

Rating:

5.0

Great job very professional I could tell he really cared

Rating:

5.0

Good guy. Used truck for in town pick up of appliances.

Rating:

3.0

I was scheduled for a 4:00 PM pick up. I got to the location at 3:45 it took 15 minutes to process the rental. The truck was on empty. I received my paperwork at 4:00 PM had to get gas before I could go to start loading, this was Friday. Apparently I was scheduled to return the rental at 3:00 on Saturday because I arrived at 3:45 PM on Friday. I was charged an extra day of $55.00 for this. I will make sure I post all of these problems on some social format to rent from some what's else besides UHaul. It seems like this company is all about trying to charge extra where ever they can.

Rating:

5.0

Great place to rent from. The people that work there are awesome and very friendly.

Rating:

4.0

the locations were both great, friendly people. the Uhaul company is who needs to work on some things.

Rating:

5.0

The gentleman that was on duty was very helpful. He was very professional. I over estimated my mileage and when I returned the truck he adjusted my bill and said that my account will be credited the difference. I will definitely use this location when needed.

Rating:

5.0

Nothing I can think of

Rating:

5.0

Petal was a breath of fresh air, they were extremely helpful after the bull shit I had to deal with at the broadway drive location in Hattiesburg.

Rating:

5.0

Excellent service, friendly well trained staff.

Rating:

5.0

You are good

Rating:

5.0

Great customer service!

Rating:

1.0

Policy compliance. Uhaul rep did not follow through with policy on equipment hookup nor did they correctly complete my order

Rating:

4.0

Check in was not easy as the computer now wants everyone to do self check in. Took over an hour.

Rating:

1.0

I was told one thing about replacing the gas at the time of pick-up by one person and 2 hours later when I returned it I was charged and told another thing by the woman who was there. Then she called me a liar when I politely informed her of what the man said a few hours earlier. For a 42 mile move and 2 hours I was charged over $70 on a van advertised as 19.95 per day. I will find other means in the future if I need to move something, I will never return to this location and will tell anyone I know who is thinking of renting a truck to avoid uhaul all together. thanksk,

Rating:

3.0

open on Sunday

Rating:

5.0

Very friendly & helpful.

Rating:

2.0

No help to hook up equipment. Light on Trailer not working.

Rating:

5.0

Absolutely the best service I've ever had. This couple made my first time experience awesome and easy. They were friendly and very helpful. Will definitely use this location if I need to move things. I will also tell everyone I know this is the best place for what they need to move.

Rating:

4.0

The location and service at the location was great. My only suggestion would be to work out some of the bugs in the online reservation system. The online system screwed up at the end of my experience setting up the reservation and said I needed to start over. When I started over I did everything the same and then I received two emails saying I had reserved a truck at two different locations. The first reservation had went through even though it said it didn't and when I started over, it reserved a separate truck at a location a few miles away from the first that I did not choose. I had only selected the location I actually had started with. Anyway, finally got the preferred location on the phone when they opened up and they assisted in getting the second reservation removed from my account. Truck was clean and well maintained.

Rating:

2.0

I wish I had known that a doorpocket on the inside van doors (Ford cargo van) was not to be used for anything. The pocket, shaped like a phone, enclosed into the dashboard when the door was shut. You cannot see or use the pocket when in the cab. I crushed my phone. There was no orientation to the vehicle. The people were nice, but didn't share this info. Their store front is clean and well organized, but our rental wasn't. I used a leaf blower to blow the dust and food wrappers out of the van.

Rating:

5.0

Even though I ordered online and did the pre-check-in process, it took us 20+ minutes to get the vehicle. It was not the owners' fault, it was the computer system. They had to re-enter all my info and call a help line. It took 3 tries to get everything right. Perhaps you need a more up-to-date system.

Rating:

5.0

Extremely helpful upon return of the truck. Much appreciated!

Rating:

4.0

Air conditioners would only cool for about 20 minutes & then we had to ride with windows open. We tried calling a couple of times but couldn't get ahold of any one. The voice mail kept telling us to go online... not in the middle of nowhere can you get online, it was hit just sitting so we had to keep moving. When we turned the truck in they gave me managers number to call to see if we could get a discount. We haven't heard back from him.

Rating:

5.0

Great staff!! Very knowledgeable and courteous!

Rating:

5.0

Trailer needed a good vacuum before use but not terrible just not what I call clean.

Rating:

5.0

I only dropped the van at the closet U-Haul on a Sunday.

Rating:

1.0

I will NEVER use yll unprofessional asses AGAIN

Rating:

5.0

Fix your web system so that quick check in information gets to the location's system before the customer's arrival. It was over an hour and the information was still not there. Quick check in payment information was also not there.

Rating:

5.0

Dealers at both ends of my journey were top dogs. Sooooo helpful

Rating:

4.0

Doug and Amy were very helpful. Any improvement I can recommend would be with U-haul policy of availability of equipment. We wanted our 26ft Truck and car transport to be at the same location, but alas, it was not so. Thankfully Doug and Amy at Storage choice were accommodating with our pick-up time because, as you know, it would have been impossible to be in two places at one time. Our reservation was for a 26ft truck and car carrier at the Broadway Drive location on Friday 7/27/2018 at 7:00 a.m., and found out the day before our move that we would have to secure the car carrier across Hattiesburg, in Petal at a Storage facility. Our Moving-Help Movers were going to show-up to pack the truck, and we would not have a car carrier. Thankfully, Andrea, in Traffic negotiated the change in pick-up time for our car carrier to Saturday 7/28/2018 at 8:00 (Storage Choice did not open at 7:00 a.m.). Went smoothly after that. Thanks, Andrea in U-haul MS Traffic, Areatha at the Broadway Drive location, and Doug in Petal at Storage Choice.

Rating:

4.0

Location is great! We were pleased to be able to leave the truck at the Petal Uhaul location instead of the original location in Hattiesburg. This saved us time on our return trip to Tupelo!!!!

Rating:

5.0

the person in Petal was very helpful and friendly