I HAD THE HARDEST TIME GETTING MY REFUND AND I STILL HAVENT GOTTTEN ITChakyrah G.
Customer Reviews for Storage Depot Fossil Creek
(U-Haul Neighborhood Dealer)
Fort Worth, TX 76137
Services at this Location:
- Monday - Wednesday:
9 am - 1:30 pm / 2:30 pm - 6 pm
- Friday - Saturday:
9 am - 1:30 pm / 2:30 pm - 6 pm
Special Operating Hours
- 5/30/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prompt and great help. Keep it up. I would love to rent from you from now on.LEONARDO F.
The air conditioner did not work. I drove 5 hours in 85 degree weather. I told the person I picked the truck up from and she told me to inform the person that I dropped it off toâ€¦500$ is very over priced for those conditionsmisty G.
Customer did not leave a comment.Kylie P.
Truck was supposed to be new, it was dirty, ciggeratte burn in seat, had a grinding noise when you applied the break. Also was told we would get a refund if returned in the same day it was rented, no refund, said no they don't do that if it was rented for so many days and it was returned early. We only wanted it for one day and we had to pay for two days. I will not use u-haul again.virgina V.
Excellent customer service! Will rent from them again!John T.
Customer did not leave a comment.Harvey A. | Overall Experience
The mobile phone process auto pick up service doesn't work. I had to go in and do a manual pick up.Nova S.
Customer did not leave a comment.Tracy W.
Customer did not leave a comment.Jennifer H. | Overall Experience
Staff were super awesome and helpful. The being closed over the weekend and so early was problematic.Keren E. | Overall Experience
The self checkout app was a mess and would not recognize or upload my photos for pickup or drop off. The site and truck were good. The app was bad.Matthew C.
Customer did not leave a comment.KEVIN A.
Customer did not leave a comment.Madsion S.
Customer did not leave a comment.Brandon M.
Tonya Cole is both friendly and professional.BOB S. | Overall Experience
The staff has always been friendly and customer service focused. I couldn’t aak for a better experience.Joan B. | Overall Experience
No recommendations. Fast and Friendly would recommend this location for rental and storage needs.Brenda J.
Staff members were extremely friendly and helpful. Great crew!Stephen R. | Overall Experience
The truck rental experience was very good & if we need moving assistance in the future we will definitely consider u-haul. We hired movers to load & unload our truck. Prospective clients need to know that they do not have tools and can't even disassemble a bed. Fortunately, we had a few basic tools & they were able to assist. The same thing was true when the truck was unloaded. They have no tools and could not assist with putting the bed back together. I recommend that everyone should purchase furniture pads to protect their furnishings (low cost & effective).Guilit N.
The lady working the desk was incredibly kind and I just hope she recieves a bonus for Christmas. I am so wowed by this location as well as the location off of Denton Hwy in Watauga also was a sweetheart!Heather C.
The lady working 12/4 was very friendlyadrienne H.
Customer did not leave a comment.Hudson V.
We had to wait for 30 minutes past our reservation time to get our truck. It was a good thing I didn't need furniture pads or a utility dolly because there were none in the truck.Collin E.
Great communication.Jacob S. | Overall Experience
Very convenient location and wonderful staff. Great service.Sarah R.
Customer service, facilities and security were excellent, only thing that I did not appreciate is that my monthly fee was raised by 50% in two years which is extremely high for this period.Jorge E. | Overall Experience
Customer did not leave a comment.Randall D. | Overall Experience
Customer did not leave a comment.Andrea R.
IMO the advertising is a little disingenuous when on the trucks it says something like â€œrent me for 19.99!â€ One can assume there are additional fees plus replace has used. But then you get to the paperwork and it's also an additional $1.00/mile. If you are going across the DFW area metroplex, that can be a significant amount. How about adding â€œâ€¦ plus Mileageâ€ even in little letters!Susan R.
The roadside assistance service is horrible. The rear door was stuck I went through the live chat service, I explained the problem to the person who was supposed to help me, she sent a video but the problem was not resolved. I tried to explain that the door was still stuck but she ended the chat. I then called customer service I was on hold for 30minutes and my call was not answered. I called again and I was on hold for 40 minutes before my call was answered. What is the point of having roadside assistance if you can't get the assistance required? This is the most awful experience of customer service I have ever experienced.Bonita D.
The vehicle was difficult to drive. It shock when driving on highway. Is was bumpy. The final amount was over priced. OverpricedVera C.
Customer did not leave a comment.Victoria H. | Overall Experience
Customer did not leave a comment.Vidal R.
This storage facility and staff have been amazing in my 7 years as a client. I highly recommend their services!SHANNON T. | Overall Experience
Daniel was awesome!!!William M.
Customer did not leave a comment.Matias E.
Absolutely the best and amazing staff front start to check out!!Koronesha B. | Overall Experience
Ordered and checked in online. Paid for dolly and pads. Received neither but still charged. Waiting for confirmation for refund. Plus charged a fuel charge yet I returned the truck will full tankDustin W.
Customer did not leave a comment.Shawn F.
Customer did not leave a comment.Ronald L. | Overall Experience
Customer did not leave a comment.John T.
Customer did not leave a comment.Macarena A.
Customer did not leave a comment.Marion F.
Very good experience.Felix C. | Overall Experience
Customer did not leave a comment.Sherrie S. | Overall Experience
I only needed it for a short time but was a very easy and nice experience. Thank you to your office staff..Gayle H. | Overall Experience
Customer did not leave a comment.Tiffany C.
Customer did not leave a comment.Andrea S.
The staff at this facility has exceptional customer service. Exceptional! Truly worth bragging about!Koronesha B. | Overall Experience
Keep doing what you're doing.Robert H.
Customer did not leave a comment.TERESA B.
Use this storage facility on several different occasions and if needed will not hesitate to use it again.Robert M. | Overall Experience
Customer did not leave a comment.Shakeithdra L.
Customer did not leave a comment.jackie B.
Customer did not leave a comment.Dawn G. | Overall Experience
The truck was clean and fully functional and the location and process was very convenient!! I will use you guys again!!Christopher R.
Clean the trucks.Danny R.
I was always treated with respect and the staff was always more than helpful and friendly I would definitely recommend storage Depot to anyone wanting short-term or long-term storage. Thank you very much for being there for me.MARGARET M. | Overall Experience
Very good customer service.DELORES LAVONNE C. | Overall Experience
Customer did not leave a comment.sandrea E.
The rental experience was overall great. The only improvement I would suggest is to have the sound systems Bluetooth compatible, also I would've like to have cruise control as an option on the truck.john M.
Customer did not leave a comment.Rhett S.
Customer did not leave a comment.Megan F.
Customer did not leave a comment.Linda E.
Don't rip people off on the price. Y'all scam people, I mean cmon we already are moving(which is expensive) we don't need to dish more unneccessary cash out!Ronnie W.
Make sure the cab of the truck is clean.Delicia B.
Customer did not leave a comment.Vasquel J.
They chargedme Gasand I returned the truck with the same of Gas. I need my money backErnesto A.
Customer did not leave a comment.Zacquisha E.
Customer did not leave a comment.Tederail W.
Customer did not leave a comment.Cindy T.
Customer did not leave a comment.Cary S.
Customer did not leave a comment.Robert K.
Have the window shield blocker up so that it's not blazing hot when the customer enters. Provide a lock for the back of the truck bc the other truck I rented from Uhaul had it.Aundrea A.
Customer did not leave a comment.Gerardo P.
Customer did not leave a comment.Marlon H.
The staff was professional and friendly.Jaron C.
The lady that helper went out of her way to make sure my needs were met, especially after I returned after renting the wrong sized truck. I was very pleased with her attitude, professionalism and courtesy.DOUG A.
Great customer service. Extremely friendly!DIANE D.
Customer did not leave a comment.Randy P.
Due to COVID-19 there was nobody at the dropoff facility. The parking lot was pretty crammed with Uhaul trucks and took a couple minutes to get my truck into a parking spot. Uhaul's truck return system via smartphone was pretty handy and intuitive though. Other than the tight parking, I didn't have any issues.Jeremiah F.
Customer did not leave a comment.Sabrina M.
Great experience !Taylor S.
Customer did not leave a comment.TOMMY C.
Customer did not leave a comment.Carlos E.
Returned online. Very easy and convenientjeff B.
Customer did not leave a comment.Deborah P.
NA everything worked out smoothly and perfectly.Sarah T.
Cassie was great! Super friendly and very professional.Angelica M.
Customer did not leave a comment.DEBRA S.
This was after hours pickup, I did not get any of the equipment that was requested. Uti.ity, Furniture and Appliance dollies or blankets. This make renting the truck unless. When I called about this I was directed to another facility to get the missing items. The person there was nice but she did not have the furniture dolly. All this waisted a lot of time. and probably added miles to my bill. I also have to call to get the furniture dolly off my bill. Other things that were wrong, the truck was dirty there was more damage than what was marked the fuel gage was lower that the 1/2 tank.Robert G.
Not a thing......Rental went great, return went great, don't know the name of the girl behind the counter but it was nice to be able to talk and just have a nice experience renting.....not just business, business, business......would definitely be back with my rental needs again.......Robert B.
The staff was so nice and workes together to make sure I received the best price. I have a climate control unit that is nice an clean from the beggining. Very pleasedCandace R. | Reservation
Truck smelled like someone had smoked in it. Truck also had some trash in it.Alison M.
Customer did not leave a comment.SHANMUGAM V.
Customer did not leave a comment.Daniel P.
No one was in the office for our scheduled pickup time. We called the number and the guy made his way over but we had to wait for about 15 minutes. We had our own schedule to keep with the movers. While the guy was professional and courteous overall, the expectations were less than expected.Ruben V.
Customer did not leave a comment.Arthur H.
Customer did not leave a comment.Claude J.
Customer did not leave a comment.Kerry S.
Customer did not leave a comment.Steven B.
It was fast and easy. Very friendly.RHONDA I. | Reservation
Customer did not leave a comment.DANH N.
Mike at Sorage Depot was very friendly and helpful. Location was very clean as was the truck I rented. I had beverage driven a truck that big, 26 footer, and was not aware of the sound the hydraulic brakes made when you pressed the pedal while the truck was not running. I called uhaul to find out what the noise was and HE personally called me back and explained the brakes were heavy duty and they will make that sound. That was very reassuring and after I returned the truck he also called to let me know that I had left something inside and he had it at the counter when I went after it! Great guy, great place! Definitely using thus place again.Alex A.
I don't remember the gentleman's name that helped me but he was so awesome. He made renting a truck and buying supplies fun. The only thing I would say could use improvement is more space for returns. Based on service I would definitely recommend this place.Angela B.
We waited for over an hour to get our truck because we selected to pick up with a person and the business didn't open until 9 and our reservation was for 7. After talking with customer service three times and having to download an app we finally got the key to the truck. I was not happy about this pick up at all!LAURA S.
Customer service was excellentMary A.
Friendly and helpful. Amazing service!Janet D.
Mike was friendly and helpful. He explained all the details and went through all the paperwork efficiently. He really know what he is doing. The facility and my storage unit were clean and secure.Layne M. | Reservation
You were wonderful from start to finish. However, I should have asked for a non-smoking truck. This was first uhaul rental I've had where there was a bad odor from heavy smoking in the cab.MARGARET G.
It was a Wednesday late afternoon. The guy was incredibly helpful and thorough. A+Kevin M.
Customer did not leave a comment.Kristina P.
He was excellent in every way. He went well out of his way to make sure I was happy and taken care of.April C. | Reservation
Great serviceRon S.
Customer did not leave a comment.Nathan N.
Customer did not leave a comment.Latonya G.
Customer did not leave a comment.Jeannie B.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.Scott S.
Nice people reasonable prices!Wendy O. | Reservation
Really great customer serviceEric J. | Reservation
Always great and fast service here! Thank you!!Holly P.
Excellent service!! I went to another location last week and rented a truck that wasn't available at this location and it was horrible customer service and they didn't even bother to send me a receipt!! I will never go back there. I liked this location so much I even rented a storage space. Great customer service! Friendly service! I'll take great customer service any day over closer location!!JEANETTE T.
Great customer service! Highly recommended!SONNAROM D.
Clean and fit all my stuff. Exactly what a storage unit is for.Shane C. | Reservation
The manager is the best one you got, I would put him up against any other, not lacking in any area, a joy to work withERIC B. | Overall Experience
Great Service!Jacobi W. | Reservation
Fran at the front desk was super sweet and helpful! Glad I picked a place with a great team.OLIVIA M. | First Impressions
Fran, the site manager was so helpful. She really went above and behind to help me with my move in needs and ensured that the unit she assigned me would be adequate for all of my belongings.Privacy R. | First Impressions
The ladies in office are wonderful and the units are well maintained and very cleanPrivacy R. | First Impressions
Great experience, rep helpful, quick, nice unit.Privacy R. | First Impressions
I selected the wrong reservation date online.Privacy R. | First Impressions
Clean and easy access a little better lighting could be useful since there are no lights in the storage unit just in the halls and don`t illuminate very well in the storageADRIAN R. | First Impressions
The unit is clean and well maintained staff is friendly tooPrivacy R. | First Impressions
The office personnel were exceptional even under the pressure of a software problem, not of their doing.Privacy R. | First Impressions
Great, and accommodating! Staff is pleasant. So far, a great experience.Privacy R. | First Impressions
Fran was really sweet and super friendly. She answered every question I had!Privacy R. | First Impressions
Super friendly and easy to set upJUSTIN G. | First Impressions
Francheska was knowledgable and accommodating....great first impression.Privacy R. | First Impressions
I had a good experience.Privacy R. | First Impressions
very nice facility, the lady was really nice and answered all my questions.Privacy R. | First Impressions
Very good and attentive service.Privacy R. | First Impressions
Great servicePrivacy R. | First Impressions
Very nice peoplePrivacy R. | First Impressions
I did not utilize the facility as I originally thought it qualifies for one month free through uhaul. The facility informed me only uhaul facilities qualify for one free month.Privacy R. | First Impressions