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ELMER D
Customer Reviews for Storage Depot of North Alabama
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Storage Depot has provided excellent service.
Stan HNo, I booked a U-Haul and tailgate, I booked them both together. Two days before my move I received a call saying my reservations for both pieces of equipment was split. Which inconvenienced me because I was alone so I had to call for assistance with getting to these locations. Once I got to the location I was sent to to pick up the U-Haul truck, the location didn’t have it. So I had to drive thirty minutes to a different location in Owens cross roads. It was the absolute worse morning ever. The move was not smooth I needed a 10ft U-Haul but seems like all they had was 15ft U- hauls. Not a great experience. Booking needs to be better on U-Hauls end. Then had to hook my car on to the trailer myself the place we picked it up from pretty much just said you got it, do it yourself. I need a U-Haul center to hook up my car. Not some mom and pop storage facility. Awful this review is for the over all experience the Old Monrovia location in Huntsville!
Dylan RBeing that I’m in a wheel chair and there was no jack attached to the trailer I had to wait on assistance to hook it up. The attendant was super nice and helpful thankfully.
Clayton DWould definitely use this storage facility again.
Kim I | Overall ExperienceNothing, everything was perfect.
MICHAEL SGreat people
ROBERT SI picked up a car transport here. This place delivers top-notch service. It was fast and easy. This is an outstanding storage and U-Haul facility that truly prioritizes convenience and security.
JONATHAN NGreat facility to store your extra items at. I was sad to leave. The manager was always smiling, friendly, helpful and went above and beyond to make sure you were taken care of.
Ronnie H | Overall ExperienceMaybe have two employees working during busy times.
DARRELL ADrop off. No interaction with staff
Frederick MGreat friendly customer service.
CORDARELL GThe manager was extremely helpful and went out of his way to meet our requests. However, the truck we expected to rent was not available, which turned out to be fine, because we were given a larger truck to use, which decreased our number of trips. The truck seemed to be older and was a little rattling.
ROBERT MArrived around 10:30 and the office was closed even though when I came in to make the reservation, I was told he would be opened until 1:00 pm. Had to call and was walked through a checkout procedure and eventually left with a trailer.
Don HThankyou Richard
Gene B | Overall ExperienceStorage Depot of North Alabama in Hazel Green is a great place to rent extra storage space. When my wife and I moved to the area they were most helpful, considerate, and professional of any the storage businesses in Meridianville and Hazel Green. They set me up with two easy access units that I really needed. Their on-site manager, Richard Austin is the friendliest, most professional, and helpful person you will encounter. If you need extra storage space, Storage Depot Of North Alabama is the ONLY place you should choose.
Trevyn K | Overall ExperienceI would rent from them again if needed.
Kelly H | Overall ExperienceNothing! Everything was great and I believe it was Kevin (?) that went above and beyond for me. I will definitely use this U-Haul location again.
MELANIE EThe a/c did not work well and I was pulled over by the police due to swerving because there was so much play in the steering.
Jeff NRichard is great to deal with you have a perfect manager
Gene BOnly problem I had was finding it with the GPS. The location was clearly visible but our GPS kept sending us past it. Other than that everything was great.
Lisa LNothing, all is well.
Margaret LCheck your equipment before renting
Curtis WRichard was so nice and helpful. Very convenient and helpful guy. The place is easy to drive to on Hwy231/431
Paula B | Overall ExperienceThe guy in the office was so nice and helpful.
Maureen B | ReservationStephanie was great help and friendly.
Valerie M | Overall ExperienceVery helpful agent.
Ray Z