Taylor was Awesome!!!! Great Experience and Super Clean Truck! Thanks Taylor
GEORGE G
Customer Reviews for Storage Depot of Shelbyville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check all lights upon customer arrival / departure with equipment.
Ashley SAll worked out well
Stephen DThe clerk who handled our transaction was fantastic.
TERRY GLady at front desk was very polite. She answered any questions I had and was very pleased with her service. I will return to this location anytime I need to use equipment. Thank you so much for this, it truly means a lot these days!!
DAVID CShe was the most helpful and considerate. Will certainly use this location again.
James MIt's fine. I caught you on a bad day when the entire system was down so had to come back the next morning, but Taylor was very helpful in getting us out the door quickly the next day.
STEVEN HThe pickup location was excellent. Customer service was great and the check out experience was easy and quick. However, I did experience a water leak after driving through some rain, resulting in a couple of my furniture items getting wet, most notably the bedroom mattress I was transporting for my granddaughter. The mattress and mattress pad was very wet all along the bottom edge, although it was nowhere near the roll-up door. I left a note about it with the rental paperwork that I dropped in the overnight box (as well as a voicemail)at the drop off location in Texas, but never heard anything back.
Anthony MVery polite. Very informative about return policies.
EDWARD BThe lady in the office provided SUPERIOR customer service !
WILLIAM PVery efficient, polite and professional. Check in was a breeze.
Jerry GTaylor was great. Helpful from the first call to the end. Thank you again.
Mark KI showed up late in the day and Savanah was very accommodating. Though it was cold and windy she did not hesitate to go out and make sure the trailer was hitched properly and all the lights were operating. Very satisfied with the service.
Gerald DThe staff were incredible and knew us by name! We always felt welcome.
Melanie H | Overall ExperienceThe trailer was very dirty and oily had to clean my hands after hookup the inside was dirty and the trailer was beaten up pretty good
BRIAN MExcellent facility, access, lighting, climate controlled, protected from pests! Easy access for loading, unloading and turning around a big truck! Tailor at the front desk was amazing. She is helpful, kind and very knowledgeable. Most of all she is happy and cheerful which made my stressful time much easier. Thanks to you all for an excellent experience moving in and out! I highly recommend The Stirage Depot in Shelbyville. SW
Stacy W | Overall ExperienceI was well pleased with the way my possessions were being held. Staff were very helpful. Thank you,
Carolyn L | Overall ExperienceI can’t think of anything
Silas PClean and good price
John W | Overall ExperienceVery helpful manager and saved me a trip and had all the boxes/wrapping paper/tape and stuff that I needed. She even helped with my truck rental. Great place.
HEATHER N | Overall ExperienceEasy and convenient storage facility. The manager was helfpul and would stop and say hello. Was a great place.
Shelley B | Overall ExperienceNew storage facility and very clean and easy to get to my storage unit. Office had all the boxes and mattress bags that I needed. The lady in the office was very helpful and kind.
Auaette W | Overall ExperienceStaff was great but my unit was infested with rat droppings and insects. I had rat dropping on 70% of my boxes and totes. I also had insects throughout my furniture, chairs, nightstands. Need to spray more often for insects and more done on the rat issue.
Donald D | Overall Experience1 person working....very Lazy
GREGORY BExceptional! Tailor is amazing, very personable, kind and extremely helpful! The facility is brand new, so everything is very nice and clean, and our climate controlled unit was perfectly temperature controlled!
Sheryl S | Overall ExperienceGreat experience and good customer service. Very clean and well maintained location. Will use again when necessary.
PABLO VNo issues at all
Kenneth CFacillty was easy to access, the staff was friendly and professional, making the return quick and easy.
larry sWhile the storage was well maintained the last few items I moved out unbeknownst to me had bugs of several different kinds in them. I had to go thru them and clean out before storing in my garage. I also moved out on the day my storage was due for payment and was told there was no refund that was taken out that day, which in my opinion was crappy.
Forrest M | Overall ExperienceEverything was easy and trouble free.
Chris MFix the tires straps and braking system on the trailer. I couldn’t drive faster than 25mph. Would like to have my money back
Clinton TSuper friendly, quick and helpful!
Stephanie CI know it’s hard to check all trailers , new cables were put on but they were so hard had a hard time on hook on truck
Ron JAbsolutely the best!!!
Randy TIf there was a 10 level scale, Tailor would get a 10. She was very pleasant, very business like, and very informative. Definitely coming here was the right decision.
Ronald RTaylor runs a great storage facility! She was friendly, was able to find me the perfect unit, and was timely with all communications. I would highly recommend Storage Depot of Shelbyville to anyone in need of a storage solution.
iiley t | Overall ExperienceHad trouble getting key out of lockbox. There was an employee there. I asked for assistance and she informed me to call customer care. I thought she could have helped me and I also thought she was rude.
Reba GWas smooth and everything I needed. They do not recognize U-Haul 30-day free storage though. Tailor at the front desk was amazing and knew her stuff. 5 stars Connie
Connie L | ReservationTailor was a huge help, and extremely apologetic for the issues we had encountered along the way. She was very understanding, and helped us file a claim with uhaul for the terrible service and equipment at our pick up location. 100% recommend doing business with her!
Kari WThe ladies at the front desk were very helpful and very friendly. They went out of their way to make sure we were comfortable and taken care of.
Sherry MEverything was awesome! The young ladies behind the counter were incredible and very knowledgeable! Gold 🌟
Robert KI am terrible with names but the lady that checked me in was very nice and answered all my questions.
Michael LVery nice location even though it was 50 minutes from my house.
Rodney BWhen we arrived at 2:30pm there were no vehicles in the parking lot and a sign on the door stating they were showing a client a unit and would return to the office at 3pm. They did not have enough cell signal to do the self return feature so we called the office. The number led us to someone off site who didn’t know anything regarding accepting returns and by the time she got the return processed it was 3pm. Just as the clock hit 3pm, a beige SUV came fast into the parking lot, put in a code, and went directly behind the main office. Pretty sure that was the employee that was supposedly helping someone in the back but was actually offsite. It was raining the entire time we were there so I got soaked unhooking the trailer and taking pictures while trying to process the online self return which didn’t work due to low cell signal. I won’t be back there…..
Michael PThe equipment functioned as expected.
Jimmy BExcellent experience. The agent was great!
David RVery helpful in explaining the drop-off procedure.
Terry BThe lady was very nice and professional thanks again jimmy Darnell
Jimmy DI am as high maintenance a customer as there is on the planet, I admit to that. With that said, one word fits my pick up experience: OUT-FREAKING-STANDING!! (I guess that's not really one word, but I had to keep it clean).
KELLY FFast and very efficient
Sophia LExcellent as is
Lesley DWe were completely satisfied & thank everyone involved for such a pleasant experience. 5 of 5 stars!
Patsy H | Overall ExperienceThe ladies were extremely helpful and very knowledgeable on the equipment. Will definitely use again.
Jon SNice people to deal with, very accommodating .
BEAU HThis location was closed when we got there, so I unhooked the trailer and closed out through the app.
Charles HProvide a jack with trailers or at least a drop down wheel. Staff at Storage Depot were incredibly helpful and made it a great experience!
Cindy HYou doing great job
Joyce STaylor was great very professional I would recommend anyone to come see her for all rentals needed.
Jeffery BThe Facility Manager was great and keeps an eye on the place to make sure my unit was properly locked. felt very safe there.
TAYLOR H | Overall ExperienceEasy and convenient place. nice.
Joseph T | Overall ExperienceGreat service and clean facility. Very helpful Facility Manager that was so kind. The facility was always very clean.
Stacy B | Overall ExperienceHelpful when I needed it most. Thank you to the staff for going the extra mile when called upon.
Christopher K | Overall ExperienceThe hours said 9 to 5 and was there at 950 AM. No one around. I manages to back the trailer and leave it but it would have been nice to have.help.
Wendy MVery friendly and helpful. Clean property.
Carole TAlways clean and staff (Taylor) is always friendly and willing to answer any questions. The convenience of being 2 miles from my new home also was a nice bonus!!
Forrest M | Overall ExperienceNew storage that is clean, easy to get to, and nice lady in the office
Vickie C | Overall ExperienceThe lady was very nice. It is a new place and very nice looking and very clean.
Shelley P | Overall ExperienceWe had climate control unit F6. Door was hard to open on unit. When fully closed. Also, you had to walk to other end for lights to come on. Sensor issue on front side. However, it is a new facility and I know that there are issues to resolve at first, so I rate it very well overall. The gentleman at the front counter was excellent. He would be the definition of customer service. Thank you!!
Robert H | Overall ExperienceGreat friendly place
Dwayne J | Overall ExperienceGreat!
Reynol R | Overall Experience