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John d
Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Honestly my drop-off was so easy and stress-less! Gary in International Falls was concise in direction and friendly, even just over text.
LENA MGreat experience as always. Very accommodating, Great people!
Paul BMake sure the truck rented is the one on the contract. There was a mix up which made returning it difficult.
Michelle Bnobody there
JEFFERY LHonestly, I can't think of a thing.
JUDITH SExcellent service and communication, will definitely be going back again next time I need to move!
KELLEY FThis is a unmanned site. They don't seem to want to interact with the customers unless absolutely necessary.
Stuart HNot much, good as it can be.
Kurtis SGary was great to work with.
STEVEN HContinue to have a large variety of trucks and trailers. Prompt response to questions.
Debra MThanks for your prompt and friendly service!
Glen H | Overall ExperienceI am completely satisfied!
Gary HTera did an excellent job of communicating and letting me know next steps and what to expect. She was friendly and did an excellent job. The truck was easy to locate and ready to go. The only issue I had was that, although clean, the truck smelled terrible from cigarette smoke. Although we were cleared to pick it up Saturday night we waited until Sunday morning due to hotel parking. We cracked the windows overnight and sprayed a half can of Lysol in the cab. We still had to drive with the windows open the next morning. We let it air out during loading, sprayed some more Lysol and were good to go. Thank you
Douglas CNothing everything is good.
Don MStorage Depot is hands down the best rental experience possible. Thank you!
Paul BThe only small problem was the tie-down strap ratchets which needed lubrication which I did for a smoother operation. Everything was fine including the courtesy of the booking person. 10 out of 10!
Russell DThe u haul staff was great. Easy to order a u haul, easy to pickup, and easy to return. I will definitely call them again
Leona BNothing it was a great service and experience.
Leroy PI rented the trailer and the agreement was to drop it off at warroad location but after I rented it they changed the drop off location to roseau without warning. Then they start harassing me that it is not dropped off!? Very unprofessional
Von HCheck tire pressure, got home with very low tire. Response to get new trailer was exceptional.
Kevin GOutstanding rental experience. Will be using these guys in the future!
Paul BEasy
Matthew RIt was self service pickup, which was fine, except the trailer was frozen to the ground. And then I figured out the running lights didn't work later that night, so I was late returning it the next daybecause I didn't want to drive late at night with no running lights. So I was charged for an extra day.
John WWell maintaining and great people to rent from!!!
KALE W | Overall ExperienceVery kind, helpful and great service
Vonette MGreat experience
JAMES RExcellent customer service and great product!
Jason SEverything went as expected, the local staff was very friendly and helpful with booking.
Dave HThe equipment worked how it should and it was clean…
Adam PCommunications with the Storage Depot drop off site were far above average. I needed to extend my trailer reservation and they took care of everything (including a mistake I made about return time) quickly and professionally. Drop off instructions were very clear and the site was easy to access and drop the trailer. I would not hesitate to recommend this location to anyone.
Linda PExcellent people, excellent service
Brian LIt cost me much more to rent a trailer than it should have. I needed a trailer and Baudette, Warroad, and Roseau UHAUL were all out so we had to drive 80 miles away to rent a trailer. It was also so expensive to drop it off in Baudette we had to drive back to Internatioinal Falls, MN. When local places have no trailers going so far out of our way should have been easier. The ifalls uhaul was very helpful and we were very happy with their customer service.
kimberly bCustomer service was great and very helpful.
Cassandra LThank you for being there when we needed you!
Rodger N | Overall ExperienceBoth people at The Storage Depot worked hard at getting me another trailer when the one I reserved was rented out and the location was changed. It is not fair to the customer or to the places where you make a reservation for U-Haul to change the location pick up. It makes it difficult for the business to have upset customers calling them and trying to figure out something when you have made reservations weeks in advance. If you don't check email often then you get an unpleasant surprise that your equipment you are renting is not at the location you requested. I hope you figure out a way that this not happen in the future. I have always had a good experience renting from U-Haul in the past. I hope if I need to rent something in future that this type of situation will not happen again.
Debra MExcellent service. Really worked with me to acquire the trailer that I needed.
David LAppreciate the promptness of having the boat ready for pickup for the season and Gary Potter’s communication text responses. Note: The correct move out date was 07/25/2022.
Michael R | Overall ExperienceTara was very pleasant and very helpful!!!
DONALD RExcellent service and great people to work with. Excellent customer service.
Tina PRenting from the International Falls U-Haul location couldn’t be any easier - the reservation, pick up and return all over the phone couldn’t be any easier. Tara was very easy to work with and I got my job done in record time! Thanks!
GERY EA great experience! Staff was extremely friendly and helpful. Will definitely use again for any future services. AAA+++
Ryan H | Overall ExperienceThe only interaction I received with the staff was over the phone. I had to hook up the equipment, myself. Halfway home, the trailer came off of my receiver and the trailer tounge ran under the back of my car. I managed to hobble it over to a friend's shop, where they had to use a pipe wrench to tighten it down all the way. By that time, it was too late to add insurance to my rental, after calling to explain the situation to the clerk at the U-Haul office.
Kasey M..?
Shane PStrap set super rusty had a really hard time getting the tire Locked down. Otherwise super easy to load unload pulled nice! Just the rusty strap
Thomas CDig the trailer out of the snow for the customer.
Kim MI don't know how you could improve the way you work. Ours went off without any problems. Thank you.
Dianne BVery smooth and easy process. Would definitely recommend.
Justin FYour representative at the storage depot in international falls was great! She was pleasant to work with and answered all my questions
brian REverything went very smoothly. The safety chains on your car trailer are too long. And you might want to check the balance on your tires. Very satisfied with the service
Scott BRevise your procedure, and contact customer 48hrs in advance of equipment pick-up time/date to verify/confirm equipment availability.
Dwayne HWould appreciate quicker phone response to inquiries.
Paul JWonderful experience!
Jennifer B