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April M
Customer Reviews for Storage King USA Cliffdale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Coffee donuts and a free massage!! The staff and faculty were fabulous!!
VAN CThey had no utility dolly nor blankets which I reserved at this location. Other than that it was a good experience.
SAMMY HAlways professional and caring
R MTruck was dirty inside however got the job done. Also no key for the lock was provided and no dolly 😢. Site also only offered one hour parking .. who is moving furniture in one hour !!sign says towing at owners expense. Not sure if this is uhaul or sites rule
LaQuetta JVehicle gas was in empty
Teneshia WBring the dollies back on the U-Haul trucks please
Letoya EIf you return a one way rental a few days early to get some of the money back.
MELISSA RThe truck was not cleaned out in the back. There was a lot of trash in the back. It was the end of the day, and I was trying get stuff moved. When I opened the door to the back it had a lot of trash in it. I had to clean it out before I could use it.
CASEY WThe app was glitching when trying to upload photos. This significantly delayed the rental process
WILLIAM SGreat customer service!
BRANDON UStaff rude she never GG ot out her chair just said leave the key on the counter did not inspect TY he equipment
NIKITA HAssociate NEVER asked if I wanted safe drive insurance yet added on without my permission.
LAKEISHA TDropped off after hours and mobile app was great.
Scott aDidn't talk to anyone used the dropbox at this location because of the bad weather.
MATTHEW NStaff were most helpful and has really good customer service skills!!!!
JUDITH PI got the impression that U--Haul considers itself to be above its competition and is adamantly against providing "Military Discounts to Veterans. Good thing i seldom need much commercial moving support at thus stage of my life...
WILLIAM CI didn't like the experience I felt like I was followed in the Uhaul when I arrived to ga someone in an Uhaul stating that they was the area manager in area looking for stolen uhauls when he approached my Uhaul he had my info for my Uhaul pulled so I'm confused idk if this was normal but as I woman traveling alone it scared me thanks
Latasha MService was pleasant from start to finish.
NITA DAttendants were amazing; showed right at closing and they remained open to assist; service was fast and efficient; great team
Michael CMy experience here has been great. They were very professional and explained everything in detail. The whole process took less than 15 minutes and equipment was clean and ready.
Jennifer CThe customer service was great
DOROTHY MCustomer service was good
CARL PGreat customer service. Thank you
ELIZABETH SEven though the sign said “open” no one was there to help until we continually banned in the door for 45 minutes
Aishs BStaff was friendly and helpful. Cargo van drove nicely.
Tracy GI found out firsthand. It’s important to read the contract to be charged $20 for the employee to basically do their job is outrageous. In my opinion. I am really sorry that I didn’t read the contract or chose not to have the app downloaded on my phone what a rip off U-Haul
Effie DHave the vehicles clean.
ralph cGreat customer service!! Very friendly and knowledgeable and got me in and out very fast. Definitely will come again for any uhaul needs
ALBERT NThe process through the app was tedious
Toccarra MGreat customer service always greeted with a smile
Jytuan LGood service, equipment well maintained, wish all my business transactions went as smoothly. Shout out to the employee who helped me when the Uhaul app was misbehaving.
Richard CCustomer Service Rep was really nice and friendly, she explained everything thoroughly and handled thr transaction seamlessly. She was definitely a pro!
Terris TI have always used uhaul but ive noticed that the mileage rate as changed .99 a mile other than that no problem.
Torrey SThis was the worst experience ever. I have never had to deal with a rep who never answered calls or return calls once a message was left for management. Never again!!!
David FThe truck was not cleaned out from previous renter. There was broken glass and trash in truck. I had to sweep it out before I could use it.
nadiyah aNo improvement necessary.Everything was right on point.Customer service was awesome.We were in and out.
Durlia DEnsure vehicle is not completely parked in a 4 inch puddle of mud. Ensure equipment ordered is with the truck. Give an option to refund extra gas put in vehicle if you’re going to be charged for putting on extra mileage
Hayden HThe truck was parked in a massive puddle of at least 4 inches. The truck could only be accessed from the passenger door. In front of the truck taking up almost the entire parking lot was an enormous collection of water that was 6+ inches in some places. The entire set up was dangerous that could likely make damaging the vehicle much easier. The app was not helpful for self-checkout. It was stalling and exited out of my order several times even though my internet connection was fine. I had to call customer service twice to resolve issues. I selected the self refuel option - the app and email kept saying to refer to the contract for the initial fuel level. The contract was nowhere to be found in my app or email. After refueling to the appropriate level, I was still charged as if I hadn’t refueled. After customer service fixed this, I was still charged an additional fuel fee even though the gauge was equal to if not higher than when I picked up the truck. I requested an appliance dolly and a furniture dolly and got neither. Apparently these are requests that are subject to availability and U-Haul does not communicate tho availability before your rental. Overall, the location was dangerous due to the water collections/puddles. The app was all but useless. The checkout system was delicate and confusing. Thankfully the customer service reps were knowledgeable and helpful to get this rating from 1 to 2 stars.
Joseph PKeep up the excellent service!
Gerald PGive us a choice if we want to buy insurance. Don’t just add it
Donshicka jStorage King always have excellent service there.
BARBARA LNothing that I could think of
Joseph BThe truck bed was covered in sand and leftover toys and trash from the last user. The hand truck was not secured in the truck from the previous user. The manager at the location for drop off was not present during drop off.
Steven JMaintenance of your vehicles. The truck that I rented was leaking.
Malebatom SNo recommendations. The site manager ( Ms Crissy) was great.
Randy FStraight in an Out.
Alfricka BThe lady at the counter was very professional & courteous. Thank you for youservices.
Francisco Mgood customer service
Nathanial jEnsure you don't switch pick up location last minute.
Jean SI've used the UHaul service many times in the past for trucks and moving help. I've always had a great experience until this time. First the location changed from the location I booked to this one with no notification. When I called they said they had emailed, texted and called but I had no emails, texts or calls on my accounts other than the one to request license verification that morning. I arrived at the booking location and then found out the location had changed tried to pick up the truck and the GPS on the app told me i was 5 miles from the correct site. I called and was told I needed to go to the other site and there was nothing they could do. I had been dropped off and now was stranded they were very helpful by telling me I could always take an Uber to the other location. (thanks for the obvious and unhelpful statement btw). I get to the other site and i start checking out the truck and it smells like dead fish in the main cabin. Like bad dead fish. the cargo area smelled slightly. I reported this on the check in on the app as well. I pull away and I hear slamming in the back and the appliance dolly was loose in the cargo due to a broken latch. I didn't see this while doing the check out but now had to deal with it. I finally get all my move done. It cost me an extra hour of labor as I was an hour late getting to the pickup site. My favorite part is when I checked back in I go through the end process and get the questions "is the truck clean enough for the next family?" and I say "No it smells like dead fish still". At checkout they applied a cleaning fee to the end price which i'm now challenging. I was supposed to get a call today from Storage King but I haven't heard anything yet and it's 3pm. I think I need to find a new truck service. I will update if any of this gets resolved.
Bradley DGreat customer service. Manager was professional. Checking in and out was easy and seamless. Not a fan of using the app, but it is what it is.
Melissa G