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Angelica S
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whoever had the U-Haul before me must have hauled horses because it smelt like horse shit in the cargo area I had no other choice than to use it since I was in a time crunch but it was miserable to load and unload and made some of our belongings smell as well
Jacob GThe sales agent was very professional and helpful
JOSEPH FOur pickup location was changed to this location the day before our move by U-Haul. The additional equipment we reserved was not in the truck. No one bothered to call us to let us know that it wouldn't be there and they were not open the day of pickup. I had to spend over an hour going to another location to pick up the missing equipment while my hired moving help was at the house without the equipment they needed. This started our move off to a rough and frustrating start. It was waste of time AND money and caused a huge amount of unneeded stress. I do NOT recommend this location to anyone.
JASON EI didn't go inside this location; the door was locked. I marked the question "yes" as it wouldn't allow me to not answer.
Edward GI have no complaints & will be using you again this weekend.
Pamela bQuick and easy drop-off
Nathan WVery little assistance from the staff at this location and the app takes too long to complete the process. Staff couldn’t explain the insurance coverage. Might as well be self service. No dolly, blankets were already open. Seriously, if you have to do everything yourself then you shouldn’t pay a full service price.
Roger BKeep this location open and operational!!
JON LSee same as above. You should train your service representatives better and at least provide the customer the opportunity to have someone assist with the quotes since you folks seem to have a real issue with not having the right equipment available or an update on what is available.
Linda HWe used trucks from this facility twice and had good experiences both times; service provided both with Susan and then with Matt. It is especially convenient paying on the UHaul app. If we need truck rental again, we will be sure to come back to Storage King. Thanks much!
WBEIMAR ZWebsite said they were open from 1000-1400 on 12/31 specifically. Arrived at 1000, sign on the door said they would be back at 1215. Very inconvenient. Had to spend time on the phone with a rep to check it in. Clean and Inviting? Couldn't get in to see the place.
karen bAttendant was informative and helpful
WILLIE HThe lady needs another person working there besides her. She was over whelmed with just 2 customers there. She doesn't know how to multi task, acted like she was "bothered" helping out, short tempered, needs assistance for the job. I'll definitely go somewhere else next time. Sorry. I like uhaul just not at this location.
MICHELE HComplete hassle to get the truck, the verification is a pain. Took a long time, had to do three different people because the picture was blurry. Ridiculous. And can was full of dirt on the floor, someone left a hat. It was obvious that no one looked at the rental prior to us renting it. There was no dolly. We thankfully didn’t need it but upsetting when we get asked about that.
Christina CDon’t change anything, everything is working fine.
William NThe truck was not well maintained. The headlights were not good and only lit up about 30' of the road ahead. The weather stripping was torn on the driver side and the door didn't close well. The dash of the truck had torn stickers needed to be cleaned up. I expected better for the total price I paid. The facility was great and the manager there was very helpful. I would return to the location but the truck I rented was disappointing.
DANNY DBriefly explain how to turn off the tow and haul function of the truck or post a sign in the truck.
BARBARA GSuper fast and easy to get in and out of! Great customer service! Thanks so much!
KEVIN PLocation was hard to find where to go
Theresa PInside of truck was dirty. But, all of them I have rented in the past have been dirty.
Andrew HNo one was there to assist when returning truck and it was an hour and a half past the time the location was supposed to be open.
Justin LThe desk clerk was great. He explained everything and was friendly
Angela CI wish this location was open earlier- I'm all for convenience, but I was not a fan of the mobile pick-up. There were too many glitches with both the app and website. I think it would have been a lot quicker/simpler to do an in-store pickup.
CELIA MGreat customer service by Matt and Amber.
Naomi FVery friendly place smelled so clean and she was so nice and quick
andrea sAmber was great
Hunter AEquipment was clean, but while driving in heavy rain, the windshield wiper on the drivers side fell off. I had to pull over and re-attach the wiper blade. Headlight was also not fixed in place, moved with every bump and was pointed up into the trees
Trenton POur truck leaked on the passenger side wheel well area, also on the top same side. Nothing was ruined but boxes were wet & hard to move as the dampness made the box lose its integrity.
thomas sExcelente
Jonathan RAmber is such a sweetie. She help me alot. Thanks Amber
Terry NThe customer service rep was very helpful and friendly. Ensured that I made sure tires were good and that the lights worked. Had no issues.
GEORGE GExcellent service and help provided. The truck was great and just what we needed. Will definitely use this location again.
Bob LN/a
James HBelow average due to the remote check in and check out process. It took long amd was very slow and extremely frustrating
Erin SOverall the person checking in my equipment was personable, friendly, and helpful. I did have issue with this person's lack of concern over adverse issues I experienced with the equipment during the rental period.
Daniel KAvailability of smaller trucks could be improved.
david hThe way things are ran was exceptional, everything I needed was there and ready to be used. Staff very friendly and knowledgeable. Will use again
vanessa hEverything was great and Matt has great customer service skills.
Bill DThis was a clean and well-managed facility. Easy drop off and friendly owner.
Alyson Sthe woman at the counter that waited on me , was fantastic, (megan) i think
phil dNeeded a trailer on short notice. Went in on Saturday and the size we needed was available. The person at the facility was very helpful and we were quickly on our way. Returned the trailer Sunday to same location. Positive experience. Thank You
Ronald AAmber was extremely helpful. This was the easiest and best rental experience ever. I will be back!
George EWhen I arrive, the person working left a message on the door they were out & when they would return. I was able to leave the key in the Dropbox. After following directions on how to leave everything, I did so and it went well. I’m glad they have an option when out of office.
DAWN HStorage King did a great job. Amber was awesome!
Phil HThe pick up online was very aggravating, to say the least. I was pleased with the rest.
donna kGreat customer service!
Gary GGreat service at the desk very friendly
richard nAbsolutely love working with Matt and amber. They are just terrific. I have 3 units already there
Carmen HReceptionist was excellent. Needs no improvement. The only suggestion would be get a discount if the rental is brought back the same day as renting.
Toni L