Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

190 reviews

4391 Hwy 90   Pace, FL 32571

(850) 994-3052

Office Hours

  • Mon-Thur: 10 am - 5:30 pm
  • Fri: 11 am - 5:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 994-3052

4391 Hwy 90
Pace, FL 32571

Services at this Location:

Office Hours

  • Mon-Thur: 10 am - 5:30 pm
  • Fri: 11 am - 5:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I didn't go inside this location; the door was locked. I marked the question "yes" as it wouldn't allow me to not answer.

Edward G 
Rating:
5.0

I have no complaints & will be using you again this weekend.

Pamela b 
Rating:
4.0

Quick and easy drop-off

Nathan W 
Rating:
1.0

Very little assistance from the staff at this location and the app takes too long to complete the process. Staff couldn’t explain the insurance coverage. Might as well be self service. No dolly, blankets were already open. Seriously, if you have to do everything yourself then you shouldn’t pay a full service price.

Roger B 
Rating:
5.0

Customer did not leave a comment.

CURTIS D 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Keep this location open and operational!!

JON L 
Rating:
5.0

Customer did not leave a comment.

JASON O 
Rating:
1.0

See same as above. You should train your service representatives better and at least provide the customer the opportunity to have someone assist with the quotes since you folks seem to have a real issue with not having the right equipment available or an update on what is available.

Linda H 
Rating:
5.0

We used trucks from this facility twice and had good experiences both times; service provided both with Susan and then with Matt. It is especially convenient paying on the UHaul app. If we need truck rental again, we will be sure to come back to Storage King. Thanks much!

WBEIMAR Z 
Rating:
3.0

Website said they were open from 1000-1400 on 12/31 specifically. Arrived at 1000, sign on the door said they would be back at 1215. Very inconvenient. Had to spend time on the phone with a rep to check it in. Clean and Inviting? Couldn't get in to see the place.

karen b 
Rating:
5.0

Attendant was informative and helpful

WILLIE H 
Rating:
2.0

The lady needs another person working there besides her. She was over whelmed with just 2 customers there. She doesn't know how to multi task, acted like she was "bothered" helping out, short tempered, needs assistance for the job. I'll definitely go somewhere else next time. Sorry. I like uhaul just not at this location.

MICHELE H 
Rating:
4.0

Customer did not leave a comment.

Ashley V 
Rating:
5.0

Customer did not leave a comment.

Stacy D 
Rating:
3.0

Complete hassle to get the truck, the verification is a pain. Took a long time, had to do three different people because the picture was blurry. Ridiculous. And can was full of dirt on the floor, someone left a hat. It was obvious that no one looked at the rental prior to us renting it. There was no dolly. We thankfully didn’t need it but upsetting when we get asked about that.

Christina C 
Rating:
4.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Don’t change anything, everything is working fine.

William N 
Rating:
5.0

Customer did not leave a comment.

Corey W 
Rating:
5.0

Customer did not leave a comment.

Cami S 
Rating:
5.0

The truck was not well maintained. The headlights were not good and only lit up about 30' of the road ahead. The weather stripping was torn on the driver side and the door didn't close well. The dash of the truck had torn stickers needed to be cleaned up. I expected better for the total price I paid. The facility was great and the manager there was very helpful. I would return to the location but the truck I rented was disappointing.

DANNY D 
Rating:
5.0

Briefly explain how to turn off the tow and haul function of the truck or post a sign in the truck.

BARBARA G 
Rating:
5.0

Super fast and easy to get in and out of! Great customer service! Thanks so much!

KEVIN P 
Rating:
3.0

Location was hard to find where to go

Theresa P 
Rating:
1.0

Customer did not leave a comment.

HOLDEN H 
Rating:
5.0

Customer did not leave a comment.

Jessie M 
Rating:
3.0

Inside of truck was dirty. But, all of them I have rented in the past have been dirty.

Andrew H 
Rating:
1.0

No one was there to assist when returning truck and it was an hour and a half past the time the location was supposed to be open.

Justin L 
Rating:
5.0

The desk clerk was great. He explained everything and was friendly

Angela C 
Rating:
5.0

I wish this location was open earlier- I'm all for convenience, but I was not a fan of the mobile pick-up. There were too many glitches with both the app and website. I think it would have been a lot quicker/simpler to do an in-store pickup.

CELIA M 
Rating:
5.0

Customer did not leave a comment.

Carley C 
Rating:
5.0

Customer did not leave a comment.

MATT F 
Rating:
5.0

Customer did not leave a comment.

Gerald T 
Rating:
5.0

Great customer service by Matt and Amber.

Naomi F 
Rating:
5.0

Customer did not leave a comment.

Carmen C 
Rating:
5.0

Very friendly place smelled so clean and she was so nice and quick

andrea s 
Rating:
5.0

Customer did not leave a comment.

Ali A 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Amber was great

Hunter A 
Rating:
3.0

Equipment was clean, but while driving in heavy rain, the windshield wiper on the drivers side fell off. I had to pull over and re-attach the wiper blade. Headlight was also not fixed in place, moved with every bump and was pointed up into the trees

Trenton P 
Rating:
5.0

Customer did not leave a comment.

Jon J 
Rating:
5.0

Our truck leaked on the passenger side wheel well area, also on the top same side. Nothing was ruined but boxes were wet & hard to move as the dampness made the box lose its integrity.

thomas s 
Rating:
5.0

Customer did not leave a comment.

Angel M 
Rating:
4.0

Customer did not leave a comment.

Byron E 
Rating:
5.0

Excelente

Jonathan R 
Rating:
5.0

Customer did not leave a comment.

Gerald T 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Customer did not leave a comment.

LARRY L 
Rating:
5.0

Customer did not leave a comment.

Brian F 
Rating:
4.0

Customer did not leave a comment.

Rose S 
Rating:
5.0

Amber is such a sweetie. She help me alot. Thanks Amber

Terry N 
Rating:
5.0

The customer service rep was very helpful and friendly. Ensured that I made sure tires were good and that the lights worked. Had no issues.

GEORGE G 
Rating:
5.0

Excellent service and help provided. The truck was great and just what we needed. Will definitely use this location again.

Bob L 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

N/a

James H 
Rating:
5.0

Customer did not leave a comment.

GARY A 
Rating:
2.0

Below average due to the remote check in and check out process. It took long amd was very slow and extremely frustrating

Erin S 
Rating:
5.0

Customer did not leave a comment.

tim w 
Rating:
4.0

Overall the person checking in my equipment was personable, friendly, and helpful. I did have issue with this person's lack of concern over adverse issues I experienced with the equipment during the rental period.

Daniel K 
Rating:
5.0

Customer did not leave a comment.

ed l 
Rating:
5.0

Customer did not leave a comment.

SHAUNA S 
Rating:
5.0

Customer did not leave a comment.

SHAUNA S 
Rating:
5.0

Customer did not leave a comment.

Jen M 
Rating:
5.0

Customer did not leave a comment.

Wilbur M 
Rating:
4.0

Availability of smaller trucks could be improved.

david h 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

The way things are ran was exceptional, everything I needed was there and ready to be used. Staff very friendly and knowledgeable. Will use again

vanessa h 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

Customer did not leave a comment.

Kathy K 
Rating:
4.0

Customer did not leave a comment.

Tammy C 
Rating:
5.0

Everything was great and Matt has great customer service skills.

Bill D 
Rating:
5.0

This was a clean and well-managed facility. Easy drop off and friendly owner.

Alyson S 
Rating:
5.0

the woman at the counter that waited on me , was fantastic, (megan) i think

phil d 
Rating:
5.0

Needed a trailer on short notice. Went in on Saturday and the size we needed was available. The person at the facility was very helpful and we were quickly on our way. Returned the trailer Sunday to same location. Positive experience. Thank You

Ronald A 
Rating:
5.0

Amber was extremely helpful. This was the easiest and best rental experience ever. I will be back!

George E 
Rating:
3.0

When I arrive, the person working left a message on the door they were out & when they would return. I was able to leave the key in the Dropbox. After following directions on how to leave everything, I did so and it went well. I’m glad they have an option when out of office.

DAWN H 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

Dexter C 
Rating:
5.0

Customer did not leave a comment.

Dexter C 
Rating:
5.0

Storage King did a great job. Amber was awesome!

Phil H 
Rating:
5.0

Customer did not leave a comment.

tim w 
Rating:
5.0

The pick up online was very aggravating, to say the least. I was pleased with the rest.

donna k 
Rating:
5.0

Great customer service!

Gary G 
Rating:
2.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Dennis T 
Rating:
5.0

Great service at the desk very friendly

richard n 
Rating:
5.0

Customer did not leave a comment.

Megan K 
Rating:
5.0

Absolutely love working with Matt and amber. They are just terrific. I have 3 units already there

Carmen H 
Rating:
5.0

Receptionist was excellent. Needs no improvement. The only suggestion would be get a discount if the rental is brought back the same day as renting.

Toni L 
Rating:
5.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY O 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S 
Rating:
5.0

Customer did not leave a comment.

Lauren C 
Rating:
5.0

Customer did not leave a comment.

Chrystal W 
Rating:
5.0

Great service

JOHNATHAN B 
Rating:
5.0

Customer did not leave a comment.

Theodore J 
Rating:
3.0

Did not have dollies and supplies in the truck.

Jesse W 
No reviews have been submitted for this location.
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