Got switched to three different U hauls. The first one i understood the own had an emergency so they closed down. The second one didn’t have any working trucks so when I got transferred to the third one it wasn’t even open! They were closed! So I had to call customer service so they change it so I can use the app. After they I got the truck after fighting with customer service I didn’t receive the truck till almost 11am! I requested it for 930! I called customer service to ask for a time change then I was denied and was told I still had to return it at 930 the next day. Then after getting the truck there was a lock on the truck but there was no key for the lock! So I had to call AGAIN to have someone bring the key for the lock! So now it’s 1pm and now I can finally use the truck and luckily the lady i talked to on the phone was nice to put in an extra day for free but I was so fed up I just moved everything the rest of the day/night just to return the truck ASAP because I was so over it. I’m definitely not coming back the customer service people were rude as hell couldn’t even help me and pretty telling me I’m on my owe! The only person that was very helpful and nice was the last lady I got in contact with and the gentleman who rushed to bring me the keys I wish I could remember there names. I hated that I had to call customer service about 5 times that day and got NO HELP but from the last lady.
DRESHAWN J
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative that assisted me was very professional friendly and efficient. She was very patient with me throughout the process
DOLORES GThe reception lady was nice upon arriving. But when returning the car she got extremely upset when we walked in and said for me to do my drop off vehicle online but I didn’t have my phone and she said or she can print the receipt for me so I told her yes can she please do that and she got super upset and said she busy and that it’s not her job to run uhauls that she has a lot to do in storage department. I told her I didn’t understand why she was getting mad and she yelled and said she’s busy and doesn’t have time to help me and proceeded yelling stating she can take a hour to print the receipt that ARE YOU GONNA WAIT AN HOUR OR WHAT !! she was extremely rude and not professional she went outside to check the U-Haul slamming the front door yelling at me to go outside while she checks and was slamming the U-Haul doors and didn’t tell me to go back inside. I went inside to see if she was done and she tried to apologize but then again got upset and started yelling saying she’s doesn’t feel like she should help me. It only took 5 minutes for her to help me but to her I was a waste of time. HORRIBLE EXPERIENCE WILL NEVER DO THIS AGAIN
ADAN CThe truck I rented had one headlamp inoperable and when starting the engine there was a grinding sound like the starter wasn't disengaging correctly.
DAVID DPlease don't erase the link to soon ! The one to verify the condition of the truck.
ANGELICA OYou are doing Great now!!!
JUAN VLa Sra k está ahí me atendió muy bien.
HIRAM OIt lied on the gas and charged extra
MAKAYLA SThe receptionist was quite rude. She argued with me about how much gas was in the truck. Per the gauge, there was less than a half of a tank. When I mentioned it she said “well it’s on the paper like that so that’s how you have to bring it back” I explained that I would return the truck as I had received it.
RACHEL MThank you the lady that helped me was amazing 🤩
TERESA MMake sure we don't have lights in dashboard on
Gustavo VNothing
Lakisha WThe booking was quick and fast.
ATHANASE HI was charged for material I was not provided, there was no one in office at the location to provide me with the material and the manager from that location referred me to the main Uhaul customer service number for assistance with that.
Magdalena PWe appreciate Keith's excellent customer service skills
Albert fThank you Todd for all your help
Mario SGreat customer service Todd at the front desk was very helpful and even offered a discount and additional equipment to help with my move. Thanks Storage King
DAISJION DThe person working at the storage facility was asleep when we walked in and seemed like he was under the influence of something while he was helping get our rental. It then took 35-40 min for us to get the keys to the truck because the man was having troubles using the system and pulling up my reservation. I was worried he was going to over charge and almost walked out and just went to a different location. U-Haul has never been an issue for me, I love your services! Unfortunately this location is just one I won't be using again.
sarah hIt was a storage facility and it was after hours so not recommended to drop off after hours. App was used at this point and that didn’t work at all
ANDREW Ano spaces for the uhUl. had to park in neighboring lot.
ERIC AThe engine light was on & the truck was about to overheat. We had to drive with the heater on to keep it from overheating. There was trash on the seats & on the floor that was not from us.
Kimberly LHe made everything simple and fast
Erika QThe driver door was broken to were it wouldn’t fully shut it’s stood a little cracked open you can feel all the wind from door, the uhaul was dirty old water bottles and someone’s food in back , didn’t have gas I had to go put gas , check engine light was on , the break lights didn’t work unacceptable
Alyssa TExcelente
Jose OI was given the truck with 22miles to Empty I pumped $25 and took it back with 1/4 of tank I was told I was gonna get a credit for that. Also used 25miles only out of the 40miles and still got charges 90.88$ plus 10.14$ for gods know what!!!
Diana DExcellent customer service!!!
Andrea RThe truck was running bad and I had look everywhere for a dolly
Nancy TI like the service here and I highly appreciate and recommend Todd for his exceptional service. Whenever anyone is renting a uHaul truck at the 83rd ave & Encanto location, ask for Todd if you want excellent and fast service.
Manzi FDisappointed!!!!!!
MICHAEL MVehicle did not feel safe to drive. Vehicle jerked a lot and was a low to accelerate. Side driver review mirror continued to drop multiple times during my driving. My first time driving a U-Haul was not the best experience to have.
Jessica AVery satisfied with overall experience
Luis GSmooth quick process. Affordable. The service was kind and efficient.
Crystal MGuy at location told me it would be 19.95 a day and I was charged 29.95. He was new so not sure if he knew prices well. I asked for a 10ft he said I should get a 15ft and said it was the same price
gerrie hThe person that worked at the location was personable, professional, and was a big help .
Mary RI’m pissed they charged my card $116 I told him no more than 10 miles charged me for 50 still haven’t gotten my refund the same day I returned it they waited till next day now my account messed up I’m passed wabt refund
Randi SThere’s not a lot of parking spaces so it was a little difficult to park the truck in between two other trucks but overall it was a great experience. It was fast and easy. I appreciate the employee who helped me. Returning the keys after the store was closed was easy. I really appreciated that part.
Brenda CStaff was polite and helped me with a great price, love him
Kristie MI really appreciated the great customer service Keith provided today, he is very friendly and knowledgeable.. thanks for the great experience today…..From Christal.
CHRISTAL SVery nice customer service. Easy convenient and fast! Highly recommend this 24 hours uhaul pick up location!
Troy LClean and tidy business with excellent customer service, thanks Kevin 👍
MICHAEL DA smooth experience, minus the drop-off. I didn't have my phone with me, so I had to drive home and then back to do the digital drop-off. I guess I'm not with the times. I look forward to not having a phone when driving or working, such as loading/unloading a vehicle.
Chase WThe Google maps directions to me to a spot a few hundred yards away. It was a bit tricky to find the place.
Keenan PNothing, Keith and Bryan (?) were both helpful and resourceful. Customer service was above and beyond. Please let both know how appreciative I am for the service they gave me. This location and the staff was recommended to me by a customer. Everything they stated was correct. I will be returning when necessary. Thank you
Lydia PWorst service I will not return there again
Natalie GGood location. The only comment I have is that while driving the vehicle the "engine check light" came on. I think that regular maintenance of the vehicles should be looked into.
dennis pHave dollys when they are reserved. . Should have let me know.Engine light on. Should not put out like that. More convenient hours and need after hours key drop
james cThe only bad thing was I didn’t k ow how to do the uhaul return so I just left the Kay’s there and left
Marissa BThe CSR was really nice and made it a very pleasant exp
Cynthia B