I reserved my U-haul for pick up at the counter at 9 am. They said they opened at 9, no one was there. waited over and hour and still no one showed up to rent me my u-haul. I finally got my u-haul through the app with the mobile pick up, but I lost an hour of my use time and was not compensated or given an hour extension. When I came to return my u-haul there was still no one at the location to assist me. Definitely will be using other locations in the future. Also will not be recommending to a friend.Caitlin W.
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very friendlyJohn G.
the phone app did not work at this location either and I confirmed that location services were on...I use location services for other apps and they work fine on my phone.MICHAEL H.
Had popping sound in front end. Second day on road anti slip lite came on and abs light. When touched brakes was kike engine shifting to low gear hard.Floyd B.
I had to move the truck to the pickup location because the clerk was afraid to drive it. The truck had bloody napkins and screws in the back. The truck had mechanical problems not noted at pickup.Ryan C.
Customer did not leave a comment.Earl Q.
Customer did not leave a comment.William J.