Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)

89 reviews

4391 Hwy 90   Pace, FL 32571

(850) 994-3052

Hours

  • Mon–Fri
    10 am–5:30 pm
  • Saturday
    10 am–2:30 pm
  • Sunday
    10 am–1 pm

Services at this Location:

Contact Us

(850) 994-3052

4391 Hwy 90
Pace, FL 32571

Services at this Location:

Hours

  • Mon–Fri
    10 am–5:30 pm
  • Saturday
    10 am–2:30 pm
  • Sunday
    10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck we rented had issues with the ramp, you could pull it out to set up but when it came time to put it back in we found that one of the supports, the left slide bracket had broken loose from a previous weld fix, I had to get underneath the truck and duct tape the bar up to get the ramp to fully retract, had to do this twice, the engine light came on and the fuel cap not tight light never went off, when we delivered it back the representative left in hurry saying she had to “get lunch” even though her store and shift closed and ended in an hour, overall very poor service and maintenance on the rental truck.

GORDON F. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Always helpful

Carmen H. 
Rating:
5.0

The Uhaul representative was very courteous and helped me choose the right equipment for my move

William N. 
Rating:
4.0

Customer did not leave a comment.

RUFUS G. 
Rating:
5.0

Everything went very smooth.

abrey W. 
Rating:
3.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
3.0

Customer did not leave a comment.

Terrence F. 
Rating:
4.0

I was charged an extra $30 something dollars for drop off. I was told at the pick up site that I could return the truck at the return site of my choice. I don't know if the charge was for drop off or mileage. Either way, this just increased my dissatisfaction.

Janet M. 
Rating:
5.0

They had what I needed when I needed it and I was treated very well by the staff!

KIRBY T. 
Rating:
5.0

The drop off location was easy to find, and the clerk was very friendly and efficient.

John D. 
Rating:
5.0

They personal at this location go out of the way to help you with you rental equipment.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
4.0

Customer did not leave a comment.

breck B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

RODERICK R. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Johan B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

jamie T. 
Rating:
5.0

This is my second time using uhaul thru this location. It has been a great experience both times.

Lois M. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

amanda S. 
Rating:
4.0

There was a great deal of confusion around the drop off date of my trailer. I was clear with who I spoke with on the phone when I made the reservation. I then spoke to a woman who called me and changed the rate from $330 to $160. I did not check the paperwork nor was it reviewed with me when I picked it up. I then received a call during my trip asking when I was dropping off. The date was changed and I was not aware. Very disappointing, including the additional fee I had to pay at dropoff.

STAN S. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Great service. The attendant was extremely pleasant, knowledgeable, and helpful.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Beverley T. 
Rating:
4.0

Tires were balled on trailer a very dangerous situation

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Devon H. 
Rating:
5.0

Absolutely the best people I've dealt with

Carmen H. 
Rating:
5.0

Fast and courteous

John P. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Andrei P. 
Rating:
5.0

Customer did not leave a comment.

Anglea E. 
Rating:
5.0

Outstanding location with a great front desk agent who really went l out helping me.

harry C. 
Rating:
5.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Camille R. 
Rating:
5.0

The staff (assistant manager) was very helpful and a joy to be around. 5/5 stars.

Gina A. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

martin N. 
Rating:
4.0

Customer did not leave a comment.

Kimberlee M. 
Rating:
5.0

Customer did not leave a comment.

Micheal N. 
Rating:
5.0

Nothing everything was great.

JUDITH BURGESS N. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

N/A

PRESTON L. 
Rating:
5.0

Well I can only say I think you did a really good job you're real nice and friendly and took care of my needs and I love the people that work there are so jolly and happy thank you so much

Paula S. 
Rating:
2.0

Equipment wasn't ready, didn't get back 50 dollars like I was told

ALBERT M. 
Rating:
5.0

Matt was a great help. Smooth check in and check out with trailer rental. Wonderful customer service. Explained options and process enabling me to make the best choice.

SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

REBECCA SUE P. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

Very nice workers, Matt and Tabitha are good people.

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Jermall R. 
Rating:
1.0

Nobody was at the facility. Again no help. I checked out online and do not know if I received one days less rental for dropping it off one day early. It is a shame a customer cannot get help from either location.

Matt H. 
Rating:
5.0

The reservation system was easy to navigate. The confirmation was to the above address. The U-Haul computer system posted the reservation to a different address/location. The rep was able to locate the reservation and to have it transferred to the 4391 Hwy 90, Pace FL address. All customer service personnel were very friendly, courteous and helpful.

Michael W. 
Rating:
5.0

Lady was super friendly and helpful! She made sure to go over everything and was a great help!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Good job, no issues

john P. 
Rating:
5.0

Great people and service

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Not sure if there is anything to change the mileage per mile price of .79 cents, that's the only issue with the rental process I had

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

He was not very friendly and charged me almost $13 because I was over the mileage by 1 mile

Cynthia K. 
Rating:
5.0

Excellent customer service. Have rented a trailer multiple times from this location and every time has been quick and painless

HYUN L. 
Rating:
3.0

Customer did not leave a comment.

SERENITY D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Matt did a great job! He was very helpful and very professional! Would highly recommend this location to anyone!

CHRISTOPHER H. 
Rating:
5.0

Drop off site was easy.

David R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Experience with the online rental was great! Quick and easy, add some photos and all set to go. Could not have asked for a easy process.

KEITH N. 
Rating:
1.0

I reserved my U-haul for pick up at the counter at 9 am. They said they opened at 9, no one was there. waited over and hour and still no one showed up to rent me my u-haul. I finally got my u-haul through the app with the mobile pick up, but I lost an hour of my use time and was not compensated or given an hour extension. When I came to return my u-haul there was still no one at the location to assist me. Definitely will be using other locations in the future. Also will not be recommending to a friend.

Caitlin W. 
Rating:
5.0

very friendly

John G. 
Rating:
5.0

the phone app did not work at this location either and I confirmed that location services were on...I use location services for other apps and they work fine on my phone.

MICHAEL H. 
Rating:
5.0

Had popping sound in front end. Second day on road anti slip lite came on and abs light. When touched brakes was kike engine shifting to low gear hard.

Floyd B. 
Rating:
3.0

I had to move the truck to the pickup location because the clerk was afraid to drive it. The truck had bloody napkins and screws in the back. The truck had mechanical problems not noted at pickup.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Earl Q. 
Rating:
5.0

Customer did not leave a comment.

William J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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