Perfect 👌
YOSEF N
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were great!
ANTHONY GBigger trucks, such as midsized. Everything was great 👍.
CONSTANCE BGreat service
ARTHUR MGood customer service and room for storage if needed at reasonable price.
RICHARD GCherise was very helpful & made this an easy process!
JOHN HThe manager (Shereen?) was terrific.
Frederick DNo one had a clue on how to do their job very frustrating they gave me a discount because of their mistakes. But it was a very displeasing experience
JILL WExcellent experience. Thank you!
James HNothing, everything was great about this location
Bruce CErich, at the Colonial Blvd location, was very helpful and friendly when we returned the auto transport. He recommended a the Storage King USA location to drop off the truck, as it was much closer and more convenient to our final destination. Raymond, at the Storage King USA location, was very friendly and made the return process smooth.
Gregory GRaymund was a great asset for U-haul. He was everything we could ask for as a sales rep. Keep him there forever.
James SThe uhaul app check in process was difficult and frustrating. Half way thru the picture taking the app shut down and when I got back in - it stated check in was complete- but it was not. Luckily, the attendant was there to finish and take the keys.
Colin BThis location was great! The Manager was exceptional! We really liked his decor in the office! Great service!
Marianne MThey need more trucks and trailers
Luis PDrop pff location personel were wonderful
Charles FI found a few roaches inside of the truck
Joshua SEverything was great
James PThe windshield wipers were damaged. Especially on the passenger side where it was missing section of it. The engine ran rough and hesitated when you accelerated. The tires may have been over filled because it was rough riding and the entire body sounded like it was going to shake apart.
Geza WFirst time using the self pickup feature and everything went perfectly. No improvements needed!
Doreen CNice and easy, friendly staff.
James PStaff was very friendly and accommodating. Would definitely rent from this location again.
Ryan TThe place was not open on a Thursday I felt very uncomfortable leaving the trailer
Raymond CNo moving blankets available. Reserved them on the website, but they don't carry them. Go to a company store if you want full service.
Mike JStarted with less than a quarter tank of gas and didnt get the appliance dolly I requested. Had to drop $200 to buy my own because we were in a time crunch to get this stuff moved. And now I'm in the middle of a dispute with UHaul because this location claims they gave me more gas to start than was actually in there. Terrible experience.
Thomas MThe staff here was absolutely wonderful they were very kind and sweet and helped me make my move alot more smoother I’m very appreciative of the customer service they provided will definitely use them in the future! Thank you all so much
Jennelle OGreat customer service very easy transaction
BRIDGET POffice manager was amazing!
MICHAEL TNo one was on premises it was an early drop off
Kristian HBetter direction as to where the office is once you're at the pick-up site
francis dI had my location pick up changed 3 times since I made the reservation. My first pickup was close to home, my final pickup was almost hour away. When you make reservation it should take remain at your first pickup, that was unacceptable.
carl nNo gas in truck. A little way out of uhaul the light came on saying "50 miles to empty". I shouldn't have had to worry about that right off the bat!
Barbara CPlace don’t have good atmosphere
Michael GGood
Wilson JStorage King Desk Guy was incredible. Give him a promotion.
BRYANT OGreat service. Very courteous.
Umesh DIn a really tough environment in SWFL right now, I was able to get a truck to do what I needed to do. There was a brief snag due to equipment failure on a truck I was slated to rent, but it was handled professionally and promptly. Nice job!
John BRobin and Raymond were great!!! They absolutely exceeded my expectations. Their customer was on point. They both were so helpful and professional throughout my rental process. And when I called, the woman over the phone was helpful and professional as well. I’d absolutely not only do business with Uhaul and the friendly people at Storage King on Palm Beach Blvd, I’d also refer family and friends to them as well. Kindest Regards, T. Dukes :) <3
Tasha DFriendly, competent customer service!
Bonnie MRobin was absolutely great, so friendly, personable, helpful and professional all at the same time. She really took pride in her work in making sure we had a great experience.
Yousef AGreat experience with the automated check-in and check-out!
Todd TManagers went above and beyond. Asset to your company
JAY WI'lll let you know my final feedback once my ticket is resolved.
Roger MVery simple process. No complaints, In and out without any issues
LORI SBed of pick up truck was covered in some sort of oily substance making it difficult to move furniture and personal items. Attendant made great efforts to resolve situation for us.
Timothy ORobin is the best,,by far an exceptional office manager,,,My wife and I have dealth with. Courteous,, Knowledgeable,,Friendly,,and the list goes on,,She was at the 11351,,Palm Beach Blvd,,Fort Myers office.
frederick aHappy with service
Bruce SThis was a split reservation because of equipment availability both rental sites in Sumter SC did the exact same thing about the coverage The Tow bar in Sumter was not fit for service and had to be switched to Manning SC The woman there did ask n offer travel coverage but declined She did her job correctly the other 2 did not and cost me money I(or tried to) did not plan to spend
John SDo proper check in on returns and talk to renter about travel coverage instead of just including in price and not saying a word about it!
John SGood customer service.
Wendy ATIRES WERE BALD ON TRAILER HAD 2 SEPRATE TIRES BLOW ON ME
Fabio DRobin was very nice
Donald MVery friendly environment
Steve KQuick in and quick out. Staff was extremely helpful.
Richard F