Customer Reviews for Storage King USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage King USA

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RICK S. on

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Customer did not leave a comment.

john L. on

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nothing that I can think of

Sean D. on

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Robin Robison at storage king is awesome and always friendly when ever I am there I have a unit there and when ever I’m there to pay my bill she knows it’s me on the phone. She has a smile on her face when I walk in and today I called her and asked if she had a truck available to rent out and she did so when I got there she had the paperwork already started when I walked in the door great customer service.

Greg M. on

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We wanted a trailer but they only had a truck, but that worked. The manager, Raymond, was EXCELLENT!

Rebecca F. on

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Bob A. on

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Angela N. on

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Excellent customer service!

Johnny B. on

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Great!

Jesse F. on

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Scott W. on

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The staff was very courteous then the pleasure to talk to

Johnny W. on

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Fast, friendly customer service

Jill H. on

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Kurt W. on

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Friendly staff and excellent customer service.

Kalvin B. on

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Very easy to rent from, overall was a great experience, only issue was the dolly I paid for wasn't in the van. Not a big deal but I will definitely check before I drive the vehicle away from the facility.

Anita H. on

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The customer service lady was really friendly Office and lot in excellent condition Just stay the way you are

Elizabeth M. on

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Two staff members where friendly and helpful. Very satisfied thank you

Jack C. on

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Super friendly and they go way beyond, what is expected. I would recommend them again and plan on continuing to use them in the future.

Louyse P. on

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Robin was pleasant, very serviceable, and competent. She should be recognized. Great experience.

RHONDA K. on

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Robyn was absolutely amazing. She was so kind when I came in to rent a uhaul and a storage unit. She went above and beyond. I would recommend this place to anyone.

Dawn B. on

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Great place to rent a uhaul. Thank you for a wonderful experience.

Keryn K. on

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From start to finish a wonderful experience Thank you

Alan S. on

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NO Jack Available to Load trailers was told to load trailer myself Workers are No help they tell you that your responsible for picking up a 300 hundred pound trailer tongue by yourself a a L-4 L-5 Back Fusion surgery but I'm not used to U-Hauls policy in loading and Unloading because the same thing happened when i returned my rental later ..amazing experience

Park W. on

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John S. on

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CAROLINE S. on

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Your 1-800- go-uhaul is a flipping joke! They took the reservation for the closer location that had NO trucks! I couldn’t get any help.... I will gladly pay more to rent with a different company next time! Please contact me and I will explain further.

DANIEL H. on

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john C. on

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Too needy with scanning licenses, tow vehicle plate numbers. I'll rethink if I want to go through the hassle again.

Terry H. on

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All went very smoothly and profesionally

Joan D. on

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excellent service!

Sharon D. on

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Raymond and Robin are excellent to work with. Friendly, informative, helpful,and all around great people. You are fortunate to have them employed with your company. Sharon Dill

Al D. on

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Kenneth W. on

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Will be my go-to rental place from now on. Quick, convenient, friendly, no reason to go elsewhere.

Lakeshia G. on

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The back of the truck was very dirty looked like someone spilled oil it messed up my furniture the inside and out of the truck was filthy had roaches

Bettie G. on

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Richard S. on

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Marc K. on

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Truck smelled bad inside

James L. on

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They were the best, quick and out

GIOVANNI S. on

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The cab of the truck was dirty and the air conditioning did not work. Made for a bad moving experience.

Crystal M. on

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The air conditioning did not work in this truck. The transmission struggled to move the truck when empty and even more so when full with a load. There was no dolly on the truck and there were no moving tarps/blankets in the hanging bag. Interior was really dirty and the back of the truck had debris, screws, nails and marbles rolling around. The staff at the rental facility were friendly and very helpful.

Bruno P. on

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The service was wonderful. Everyone was very courteous, friendly & accommodating. We had a great experience. I would definitely recommend them. Thanks.

Rosa R. on

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Pamela W. on

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Charles R. on

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Needs more parking, service was excellent!

Jason R. on

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Explain charges better. Overall happy with service.

Richard S. on

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Continue the excellent service

Mary Martha J. on

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We were incorrectly charged on check in but are assured it will get fixed. Location is clean and professional and staff are terrific. The van we rented was brand new so we were very pleased. We would definitely rent from here again.

Dan L. on

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Customer did not leave a comment.

Martin S. on

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Ability to pick up at one local center and deliver to another local center without a drop off fee.

vanesa G. on

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The gas was not where it should have been when we got it. It was at half a tank when we were told there would be more than that and the uhaul was supposed to come with a dolly and we did not have one. My husband called the call center and they advised that they have a 15 footer and when we went to the location, they did not have one so we had to rent the 26 footer instead. It was a very inconvenient experience.

Bonnie F. on

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When we picked up the uhaul truck the gas tank was about a 1/4 or less away from being full. That was our only issue. We didn't mention it to the representative because we were busy that day. Thank you.

Michael B. on

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Things were very smooth and the staff were both very highly customer-oriented. I appreciated that very much!

george I. on

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Ronda M. on

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Great experience, staff very friendly and helpful.

Jesse D. on

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Dave B. on

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The facility we used did not have any lot lights provided for safety when we returned the rental truck back after sun down. Myself being a female, would have been 100% terrified dropping off the rental truck. Everything else was ok. They didn't have the trk we needef so we paid extra for the bigger trk which was an over kill for what we needed. The facility was closest to us and we will use again if and when we need a moving trk

Roger T. on

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Duane P. on

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Nothing, just wanted to say that I rented the pickup truck and it was brand new. It only had 21 miles on it. So truck was totally clean inside and out and it ran super sweet. I felt like I just won the uhaul lotto. I know that this can't always happen, but I loved the truck and felt very lucky. It made me want to go buy my on GMC Sierra. I was very happy.

Alex C. on

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This location is understaffed and the guy who works there is not helpful at all. Told me I was responsible to put the trailer on myself and that I should've brought someone else to help me.

Melvin V. on

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Reason no was marked for cleanliness was simply due to a constantly raining in the area so I’m sure they had no chance to get out there and clean the inside but they should clean the inside regardless as I found marijuana cigarettes inside the cab

VICKIE T H. on

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The man was rude and rolled his eyes at me and interrupted me! Will not use that location again! They didn't help us hook up the trailer he just pointed at it and said ,there it is.

Jim H. on

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ERIC W. on

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Nothing I can think of the service was great. Thanks

Charles Y. on

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Personnel offered no assistance. Never left office

tracy D. on

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Have the equipment where it was supposed to be. We had to go 30 minutes out of route to pick up the trailer.

john M. on

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Customer did not leave a comment.

Carol T. on

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A person will never get better service than they would get at Storage King. They are super friendly and very helpful. They talk with you and joke with you on the phone or in person. That makes the moving process easier or at least puts you in a good mood. We have delt with them 2 times and both times were very good service. If there were 100 stars I would give them all 100

Starr M. on

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Everything was great

Miguel V. on

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Uhaul’s corpirate customer service is wonderful, as for the customer service from Storage King is another issue. Let’s begin with the arrival, we didn’t have a reservation but they were helpful in getting us a pick up truck we could use to transport our furniture from palm beach fort Myers to Lehigh acres. Everything seemed to be going well, but, on the way back my husband was driving the truck, thankfully he was the only one in the truck. He stated he felt something biting him on his back, he continued to scratch thinking maybe it was a mosquito. When he got out of the pick up truck GMC after we delivered it to Storage King USA he stated he felt something bite him and thought it was a mosquito because it itched so bad. I began to scratch his back for him as he was getting in my SUV, after feeling a whol bunch of bumps I said are you sure it was a mosquito because that’s too many bumps for a mosquito. He then got out the truck and delivered the key into the drop box, I said lift up your shirt and when I looked there was a whol bunch of little bumps on his back. I said maybe you caught something or it’s from the truck, let’s ride it out till tomorrow. Tomorrow arrived and he still felt the itch, the itching got so bad he went to the doctor only to be diagnosed with bed bugs. Of course being a mother of a 3 year old I freaked out! We threw away his clothes, contacted Hulett termite company to check our home for bed bugs. After the checking of the home and SUV as I have cloth seats, we were clear of bed bugs. We have 5 people in our home and figured it wasn’t our house as then everyone would have bed bugs and this would have occurred prior to being in the Uhaul. The owner is extremely rude and nasty. He has done nothing but lie and continously close my case and not assist with trying to help the situation. I’m not asking for a billion dollars, I’m requesting they give me money back from the rental, and pay for the clothes my husband had to throw away plus his doctors visit. Max $180 for all of it, you would think they would at least give me my money back for the rental to make things right, but unfortunately this owner chooses to lie and be rude. Please don’t go rent a pick up truck from these people unless you want to deal with bed bugs, thankfully my home isn’t infested and I reacted quick with getting my husband to the doctor to get the proper treatment and diagnoses, not just taking the owners word who also tried to play doctor and say my husband didn’t have bed bugs and wasn’t diagnosed properly. I didn’t know storage owners went to med school, I’m not asking for much, I’m asking for them to do what is right and justice. I certainly won’t be recommending uhaul again and I’ll be making sure everyone knows the truth and how you can never get anything resolved in a nice way.

donald L. on

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Carl S. on

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Very professional always well organized.

loyd W. on

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there were items in the truck from a previous rental

Richard K. on

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Improve equipment condition. Had major leaking from the roof and caused miuch of our cargo to become soaken wet.

David B. on

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Everything and everyone was exceptional! Great work!

DALY P. on

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The owner was very helpful since there was a little water in the back. Much appreciated.

Thomas H. on

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Very friendly very professional enjoyed talking to them doing the rental they made sure that I had everything I needed that I was comfortable with the trailer highly recommend storage King

Gerald B. on

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The check-in process using the U-Haul app was very cumbersome. If a U-Haul representative had not been on premises conducting some maintenance, the process would have been worse.

david A. on

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Patti E. on

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Christie was very helpful and knowledgeable.

JERRY K. on

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WATTS D. on

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Very fast and friendly.

Chris D. on

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John G. on

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SMITH T. on

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Load the trailer for me lol

Marlene W. on

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cant think of a thing!

Lisa B. on

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Customer did not leave a comment.

John D. on

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Very pleased with rental and the price.

Daniel B. on

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Great staff!!

Toby O. on

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The associate Christy was very helpful and very informative and helping us get our trailer setup to our truck

Kevin M. on

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Very helpful, friendly folks. No issues whatsoever.

robert P. on

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Joshua H. on

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MARY P. on

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very through

Kevin B. on

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Had a 6x12 cargo trailer. Had to pick the trailer up off the ground to put it on the hitch. Not sure why they don’t have a jack on the trailers to make it easier to connect it to your car.

cody J. on

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Karen B. on

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JERRY K. on

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Cecilia B. on

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Scott M. on

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After being driven there from the U Haul 16901 N. Clevland Ave.N Ft. Myers location that didn't have a pickup truck because somebody didn't return theirs on time and those people were super fantastic and very helpful, the gentleman at Storage King was not familiar with the process of having my file transferred to him. He kept arguing with me after I had set it up and Chase at U Haul at 16901 N. Cleveland Ave.North Fort Myers location had it in the computer that I was to get a pickup truck and tow dolly this gentleman argued with me that I had to have a car transport. When I tried to nicely explain to him that it was already set up he said well we don't need to worry about that all I know is what's in my computer. He wrote it all up I signed everything we go out to get the truck and tow dolly and the number he had was for a car transport not a tow dolly. We had to return to the office he had to call the 800 number to find out what to do then he had to completely redo the whole contract and have me sign again. We finally went out to get the vehicle and the tow dolly. He never went to the truck to check the condition of the truck, the mileage or the fuel level. He told me to make sure that I got the right tow dolly and the number was on the frame. He didn't stay to help me hook it up or to even back me up to the tow dolly. He also told me that the tie down straps did not have to be secured in any way that they would be fine laying on the spot where the tires ride on the tow dolly. The way they were, I had to pull over alongside the interstate to secure them per the instruction on the tow dolly because they were dragging on the road. I was there an hour and a half after they opened on top of having to wait a half an hour for them to open. I must say that Chase at the North Ft. Myers location went out of his way to help with my problems. Because of his great service I will continue to be a U Haul customer. All this set me back about four hours. I should have been at my location when I was just leaving N. Ft. Myers. I was supposed to be back in time so my son could take my wife out for her birthday but because of being set back we caught traffic that we normally wouldn't have caught and did not get back in time to do this. My son was very upset.

Jeffrey M. on

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easy quick convenient drop off

charles H. on

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Get up and disconnect unit and put it up.