Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)

436 reviews

51830 Grand River Ave   Wixom, MI 48393
(Just West of Napier Rd)

(248) 349-7558

Location Hours

  • Mon-Fri: 11 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 349-7558

51830 Grand River Ave
Wixom, MI 48393
(Just West of Napier Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

HIROYASU W. 
Rating:
3.0

Female attendant at drop off was not pleasant to deal with, threatening to charge for cleaning the trailer. Looking closely at the trailer I found 1 small leaf. They offer 1 day rental on Saturday, but are closed on Sunday, forcing you to rent an additional day or lift off a heavy trailer yourself on the day they are closed.

MARTIN DAVID S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE EDWARD T. 
Rating:
5.0

Steve and Angela are both very helpful and conscientious. They have a very nice storage business, Storage King and the U-Haul rental and availability was a simple and enjoyable process. Thank you!

DANIEL M C. 
Rating:
1.0

The lady was very very rude! Not helpful, condescending. The driver side outside mirror drifted towards driver door when in motion

TIMOTHY ALLAN K. 
Rating:
3.0

Customer did not leave a comment.

JESSICA SUE S. 
Rating:
5.0

Customer did not leave a comment.

maxim B. 
Rating:
3.0

It took me 30 minutes to get the code to the keys, very frustrating. Except that, all was good.

Avi M. 
Rating:
5.0

Great experience, the representative at the desk was really friendly and informative. I forgot to sweep the truck, she said it wasn't too dirty and let it slide without a charge.

KHURRAM A. 
Rating:
5.0

Friendly and no issues with the equipment. It got the job done. Thanks.

DAVID THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Korwin S. 
Rating:
5.0

Very efficient and friendly

Jason M. 
Rating:
5.0

Pickup and drop off of the trailer was quick and easy. No issues at all.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Kierra B. 
Rating:
4.0

easy in and out. longer office hours would be helpful

John R. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

The trailer worked very well for us, the staff was friendly, courteous and knowledgeable. I wouldn't hesitate to recommend U-Haul and Storage King to anyone.

EDWARD MARK G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

So the truck I rented had trash and old face masks left in it. I am assuming from whoever rented prior to me. I didn't notice it till a few hours later as it was all stuffed in the back behind the seats.

Megan P. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
4.0

The only issue was the very quick timeout on the passcode for the phone based vehicle pick up. It took me three try's, as the first two timed out even though I entered the code that was sent to my email fairly quickly.

patrick H. 
Rating:
5.0

Your website allowed me to order two furnature dolleys at $7 each. But only your Corporate stores carry these. Remote franchises do not have them. I zuggest you change your online order system to not show these furnature dolleys when a customer is renting from a remote lovation.

Bruce T. 
Rating:
5.0

1. Check-in process was very smooth and explained well 2. Explained drop-off process and that worked like a charm as well.

Deepak O. 
Rating:
5.0

Great customer service! Friendly and knowledgeable. I would most definitely recommend this location!!

MARIA DAWN B. 
Rating:
4.0

Customer did not leave a comment.

BRANDON EDWARD H. 
Rating:
5.0

Procedures to rent & return were very convenient. Angie, the representative was professional.

Angie H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ARLENE S. 
Rating:
5.0

Customer did not leave a comment.

KARL MAXIMILLIAN F. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY RODGER-H K. 
Rating:
2.0

The woman who runs storage king was extremely unhelpful. The truck rental was clean, but it did not run well and clearly needed maintenance.

James H. 
Rating:
5.0

Customer did not leave a comment.

ERICJAMES V. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
1.0

It took over 2 hours for us to get a code to get our key from your lockbox. It took over 90 minutes to be on hold on your 800 number before we got someone. Your chat system was ineffective. And your UHaul.com website kept shutting down to "Planned Maintenance" on a Saturday morning when most of your customers move! Horrible logistics and you couldn't pay us to use UHaul again.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

LESLIE KENT N. 
Rating:
4.0

Customer did not leave a comment.

ADRIANANDREY B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS DUANE M. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

No suggestions for improvement. However, I want to say that the services, helpfulness, location, and supply availability 5 stars!

Thomasmichael S. 
Rating:
5.0

This was the quickest and most efficient check in with Uhaul i've ever had - and i've used you A LOT. Thank you Angela!

MELISSAKATHRYN F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

SCOTT ANDREW D. 
Rating:
4.0

There was a screw in one of the tires that was not noted until we got home with one of the tires being very low. Could be an over site and would still rent from there again. This was a second location as our original location we reserved a week or two prior could not longer meet our 10am request and the reservation had to be moved to this location.

Alice M. 
Rating:
5.0

No suggestions for improvement, everything was great!

Thomas S. 
Rating:
5.0

The staff at Storage King are awesome. Very nice to work with and they work hard to help you when you pick up your rental. Would highly recommend this location.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

There needs to be maintenance done to the truck ASAP. Those trucks should be driven and looked over after EVERY rental!

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Adamj C. 
Rating:
2.0

Customer did not leave a comment.

ashley G. 
Rating:
5.0

Unit was pretty clean and dry. Helped me hook it up to my truck and verified all the lights worked. Highly recommend them to rent from.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

I forget the lady's name that waited on us but she was so sweet and the place really put you in the holiday spirit. Thanks uhaul

BRENDA S. 
Rating:
4.0

It is just fine as it is.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Great service

BRETT G. 
Rating:
3.0

Open earlier. Be on time, plan for traffic. Person was late getting there.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

I originally requested a 10' truck with a dolly. I was contacted and informed that the 10' truck was not available, but I could use a 15' truck for the same cost. This was nice, however when my file was updated the dolly was removed and I had to scramble and find one from another source on a Sunday.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

They were aware of our time con straints on MSU's move in day..they called me and were able to give a different truck to a customrr so we could have a much appreciated extra hour before returning our truck! Awesome experience!

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Briangerard M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

Mieke B. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

the truck was not well maintained and not comfortable to drive I think it should be checked and inspected by mechanical before available to public for rent

omi J. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

Make sure you tell the customer that they will need and alternate contact.

Troy M. 
Rating:
5.0

Angela Pagoto helped me with the rental After hooking up the trailer all of the lights weren't working. We tried another trailer, same thing. She suggested that some fuses might be blown. After a trip to the auto parts store I changed the fuses but the lights still didn't work. If I had gotten the lights working Angela agreed to meet me the next day to get the trailer. She went over and above to try to help me. Thanks.

James L. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
4.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Feldman A. 
Rating:
5.0

Quick friendly service and the trailer was clean and well maintained. Will definitely recommend

Jacob K. 
Rating:
5.0

keep the staff the way they are now

shahram P. 
Rating:
5.0

The app return process was not smooth. I got through to the point of payment and could not get it to accept my payment. Ended up catching the attendant at the location before they took off and was able to get checked out that way. Would have been nice to be able to at least submit what I had, and for it to use the card already used when I picked up the u-haul. But overall was good experience.

jon S. 
Rating:
5.0

Customer did not leave a comment.

Daniel Jorge P. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer service was okay. I did have to hook up the trailer on my own which is fine because I know how to do that however there was no wheel on the trailer and the trailer was extremely heavy and I had to pick it up and put it on the hitch myself there for injuring myself in the process not really a fun experience little disappointed that no one was around to help although she did ask if I knew how to hook it up she did not ask if I needed help.

Angela M. 
Rating:
4.0

I had a 15' brand new truck. Drove through a rain storm and the cab leaked at restraint attachment and down my shoulder. Not a great way to drive for 500 miles!!

Don B. 
Rating:
5.0

Customer did not leave a comment.

Becky W. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
No reviews have been submitted for this location.

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