Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)

577 reviews

51830 Grand River Ave   Wixom, MI 48393
(Just West of Napier Rd)

(248) 349-7558

Office Hours

  • Mon-Fri: 11 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: 11:30 am–2:30 pm

Services at this Location:

Contact Us

(248) 349-7558

51830 Grand River Ave
Wixom, MI 48393
(Just West of Napier Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: 11:30 am–2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

Barret H. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

She was very helpful! I even inconvenienced her but she was willing to help and got me. Out of there early!

Glenn K. 
Rating:
5.0

The app needs to be fixed so it's not so hard returning the truck

Donna S. 
Rating:
5.0

Customer did not leave a comment.

salvatore F. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Everything went smooth. As long as you do everything your supposed to do to check in before you get there it was less than a ten minute process from walk in and drive off.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

steven K. 
Rating:
3.0

i was not happy i had to download an app to my phone to do the process. I understand that is what is best for you, but it was not an easy process, and it was very frustrating. I have to call the uhaul company i dropped it off to because the app would not finish the drop of process, and when i went to go back in it stated i had no rentals.

Allison L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
4.0

Personnel was very detailed and helpful

Zackary M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

LLOYD J. 
Rating:
5.0

Dude at the counter provided a great service, good job!!

Daniel J. 
Rating:
1.0

See above comment. Will not use U-Haul again.

Todd R. 
Rating:
3.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Very professional and polite. Helped me with the turn in and explained everything.

Matthew I. 
Rating:
5.0

Great experience at this location!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

The staff was fantastic. Really like this place.

Dave K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Good customer service!!

Larry G. 
Rating:
4.0

Friendly staff and great location

Bryon B. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
4.0

The UHaul app and virtual pickup experience were dreadful. It took over 45 minutes on the app to get to where I loaded in driver's license number, and then I was timed out. The representative at the location ended up sending me a link to finalize my pickup. I need to rent another truck in a few weeks and am strongly considering a competitor due to the app experience. Also, the original pickup location changed about 20 hours before pickup.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Weslee R. 
Rating:
5.0

Unit smelled of gasoline? No big deal but hint of gas. Again not an issue

RONALD ALAN S. 
Rating:
5.0

They were very friendly and helpful

Lisa M. 
Rating:
3.0

Maintain your vehicles better. The alignment was bad and the transmission was having trouble.

Monica E. 
Rating:
5.0

The staff at this location were very friendly and helpful during the whole process.

Darryl W. 
Rating:
5.0

Very friendly and helpful.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Reeva M. 
Rating:
5.0

The staff was very friendly, and extremely knowledgeable!! Made this very easy for me!!!

Edward K. 
Rating:
5.0

Customer did not leave a comment.

STAN M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Was closed at time of scheduled drop off have no info

Bill O. 
Rating:
4.0

This location saved the day. The owner was friendly, informative and very thorough. We appreciate her professionalism.

Sandra R. 
Rating:
1.0

It took us 45 minutes to get into the facility. And that was after we had to drive an additional 45 minutes from our originally scheduled pick-up location.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Bryce M. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Joan S. 
Rating:
3.0

With the remote check in option, it was unclear how to access the facility to locate the truck. An associate asked me what I was looking for and pointed me to the vehicle. It took at least 30 minutes trying to get the remote app to allow me to check in - as I had to call the associate a few times, and she was helpful in getting the order through, so I could use the truck. I would definitely not use the automated version, as it would have been more efficient getting the vehicle if I had worked directly with the associate at the front office. Also, after dropping off the truck afterhours, had to leave it at the front as had no access to enter the gate. Furthermore, would not have been able to have gotten to my vehicle parked inside the premises, but fortunately, a customer entering opened the gate. However, when I got my vehicle and tried to leave, I was locked out, so had to call the emergency # where the person was able to remotely open the gate so I could eventually exit.

Israel C. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

There were dog nose prints all inside the trucks windshield,who ever drove it last left some twine tied inside the bed liner just small things like these things were overlooked by who ever checks and cleans up the trucks.

Brian S. 
Rating:
2.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

A great experience! Everything went perfectly. The gentleman (I neglected to get his name) was very friendly and helpful. Would definitely use again!

Lynne J. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Rent from here 4-5 times a year. Always a smooth process. Gotta love supporting a family owned and operated business!

Steven K. 
Rating:
5.0

Customer did not leave a comment.

ang K. 
Rating:
5.0

Unfortunately the App wasn't loading the picture of miles and gas gauge. I have a copy if you would like.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Geeyo G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
4.0

Customer did not leave a comment.

Derek B. 
Rating:
4.0

Customer did not leave a comment.

ray T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

Check brake light came on with audible beeper and stayed on for two ours. I called road service but got no answer. Didn't know if I was safe to drive but did anyway. Rob Chambers 864-884-9445

Rob C. 
Rating:
5.0

For some reason Uhaul's system that stores my information is quite poor. Every time I visit a Uhaul location, I have to update my personal information because the system does not save the updates. The information has old addresses, emails, etc. getting really tired of my rental information going to the wrong email address. Please fix this..

Bradford N. 
Rating:
4.0

All went well. The trailer was full of dirt, but interior was clean. Otherwise very good.

James R. 
Rating:
5.0

Customer did not leave a comment.

ZANDRA T. 
Rating:
5.0

Customer did not leave a comment.

clyde D. 
Rating:
4.0

Ensure the customer knows that they must park a personal vehicle inside the fences, I did not do that because I weas unaware and they threatened to tow my vehicle.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Nothing I can think of. Everything went well.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Very easy to get the truck. Person at pick up was very helpful.

Leslie R. 
Rating:
2.0

The checkout process via mobile device was difficult and took almost 30 minutes. It was hard to follow and asked for information I was not aware we would need. I had to walk between the truck and gate several times. Once we received the truck the experience was as expected.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Dolly's not left in truck and not available. Documented at pickup. Still charged at return. Need to speak to a representative regarding credit.

Carly B. 
Rating:
5.0

Customer did not leave a comment.

angela K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

At this site, the key lockers are before the entrance gate. The web site takes you through the gate, locate the truck, and then pick up the keys. But now you need to go back out of the gates to do this. The work around is to make sure to capture the gate code (as suggested by the software) so you can use it to walk out the exit gate. Then walk to the left side of the entrance gate, and pick up your key. Then use the gate code to walk through the entrance gate and back to your truck. The gate code was on a sticker on the key holder.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Check in was easy and simple same as check out, the documents and the steps were very clear so I would definitely recommend this place as an option

Virgilio T. 
Rating:
5.0

Steve was amazing very nice at pick up ! However when I dropped it off the lady that was there was very rude and mean .

Naya L. 
Rating:
3.0

More description needed for gate access.

Gregory D. 
Rating:
5.0

We spoke to the woman beforehand, thankfully. Because when we dropped it off their location was closed and there were specific instructions as to how to handle the drop off.

Thomas D. 
Rating:
4.0

Under staffed, but she did they best she could all alone.

TOM M. 
Rating:
5.0

Customer did not leave a comment.

carlos M. 
Rating:
5.0

I had a great experience with the Storage King personnel. I was able to go through the entire rental process from talking to the Storage King employee to getting the trailer connected quickly. Would highly recommend this place.

James J. 
Rating:
2.0

Vehicle was so dirty outside you couldn't see most of the scratches, dents, dings and they expect you to sign off and say yes it's all good? Then you get it home and spray it off and see all kinds of stuff they didn't mark. Glad they didn't try to bill me for anything because I would have taken you to court. Charged me for 2 gallons of gas even though I brought it back where i took it. Bad business model with the way these people talk to you.

Billy S. 
Rating:
3.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Great personal and equipment.

Arnie B. 
Rating:
5.0

Equipment was clean and everything went very smooth. I've been here before and have returned due to the great service and knowing it's a family owned storage facility.

Steven K. 
Rating:
5.0

As a family business owner myself, i really appreciated my experience at Storage King Wixom. Angela in the office was fantastic. I will be back.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Staff was awesome! Very friendly and helpful!

Natalie R. 
No reviews have been submitted for this location.

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