Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)

400 reviews

51830 Grand River Ave   Wixom, MI 48393
(Just West of Napier Rd)

(248) 349-7558

Hours

  • Mon-Fri: 11 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 349-7558

51830 Grand River Ave
Wixom, MI 48393
(Just West of Napier Rd)

Services at this Location:

Hours

  • Mon-Fri: 11 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
1.0

It took over 2 hours for us to get a code to get our key from your lockbox. It took over 90 minutes to be on hold on your 800 number before we got someone. Your chat system was ineffective. And your UHaul.com website kept shutting down to "Planned Maintenance" on a Saturday morning when most of your customers move! Horrible logistics and you couldn't pay us to use UHaul again.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

LESLIE KENT N. 
Rating:
4.0

Customer did not leave a comment.

ADRIANANDREY B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS DUANE M. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

No suggestions for improvement. However, I want to say that the services, helpfulness, location, and supply availability 5 stars!

Thomasmichael S. 
Rating:
5.0

This was the quickest and most efficient check in with Uhaul i've ever had - and i've used you A LOT. Thank you Angela!

MELISSAKATHRYN F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

SCOTT ANDREW D. 
Rating:
4.0

There was a screw in one of the tires that was not noted until we got home with one of the tires being very low. Could be an over site and would still rent from there again. This was a second location as our original location we reserved a week or two prior could not longer meet our 10am request and the reservation had to be moved to this location.

Alice M. 
Rating:
5.0

No suggestions for improvement, everything was great!

Thomas S. 
Rating:
5.0

The staff at Storage King are awesome. Very nice to work with and they work hard to help you when you pick up your rental. Would highly recommend this location.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

There needs to be maintenance done to the truck ASAP. Those trucks should be driven and looked over after EVERY rental!

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Adamj C. 
Rating:
2.0

Customer did not leave a comment.

ashley G. 
Rating:
5.0

Unit was pretty clean and dry. Helped me hook it up to my truck and verified all the lights worked. Highly recommend them to rent from.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

I forget the lady's name that waited on us but she was so sweet and the place really put you in the holiday spirit. Thanks uhaul

BRENDA S. 
Rating:
4.0

It is just fine as it is.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Great service

BRETT G. 
Rating:
3.0

Open earlier. Be on time, plan for traffic. Person was late getting there.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

I originally requested a 10' truck with a dolly. I was contacted and informed that the 10' truck was not available, but I could use a 15' truck for the same cost. This was nice, however when my file was updated the dolly was removed and I had to scramble and find one from another source on a Sunday.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

They were aware of our time con straints on MSU's move in day..they called me and were able to give a different truck to a customrr so we could have a much appreciated extra hour before returning our truck! Awesome experience!

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Briangerard M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

Mieke B. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

the truck was not well maintained and not comfortable to drive I think it should be checked and inspected by mechanical before available to public for rent

omi J. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

Make sure you tell the customer that they will need and alternate contact.

Troy M. 
Rating:
5.0

Angela Pagoto helped me with the rental After hooking up the trailer all of the lights weren't working. We tried another trailer, same thing. She suggested that some fuses might be blown. After a trip to the auto parts store I changed the fuses but the lights still didn't work. If I had gotten the lights working Angela agreed to meet me the next day to get the trailer. She went over and above to try to help me. Thanks.

James L. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
4.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Feldman A. 
Rating:
5.0

Quick friendly service and the trailer was clean and well maintained. Will definitely recommend

Jacob K. 
Rating:
5.0

keep the staff the way they are now

shahram P. 
Rating:
5.0

The app return process was not smooth. I got through to the point of payment and could not get it to accept my payment. Ended up catching the attendant at the location before they took off and was able to get checked out that way. Would have been nice to be able to at least submit what I had, and for it to use the card already used when I picked up the u-haul. But overall was good experience.

jon S. 
Rating:
5.0

Customer did not leave a comment.

Daniel Jorge P. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer service was okay. I did have to hook up the trailer on my own which is fine because I know how to do that however there was no wheel on the trailer and the trailer was extremely heavy and I had to pick it up and put it on the hitch myself there for injuring myself in the process not really a fun experience little disappointed that no one was around to help although she did ask if I knew how to hook it up she did not ask if I needed help.

Angela M. 
Rating:
4.0

I had a 15' brand new truck. Drove through a rain storm and the cab leaked at restraint attachment and down my shoulder. Not a great way to drive for 500 miles!!

Don B. 
Rating:
5.0

Customer did not leave a comment.

Becky W. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

jakeena M. 
Rating:
5.0

Customer did not leave a comment.

Dwight W. 
Rating:
5.0

Trailer towed great, loaded easy, very happy with rental

Donald Y. 
Rating:
5.0

Customer did not leave a comment.

lindsay W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

carlos L. 
Rating:
5.0

The staff did an excellent job is attaching the trailer.

Venugopal K. 
Rating:
2.0

I reserved this uhaul at a different facility, then it was changed with out my consent which ended up putting me far out of my way and adding miles that i wasnt prepared for. I would not recomend your online booking to anyone

Patrick E. 
Rating:
3.0

Facility is small and remote. Not much you can do with it.

Moreatha F. 
Rating:
4.0

Customer did not leave a comment.

Karyn L. 
Rating:
5.0

Traveled thru some rain and when arriving discovered some of my equipment was soaked, don't know if any damage was occurred as l haven't tried to use it yet, l am in the process of drying

ron S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA K. 
Rating:
5.0

The ladies that were running the store were extremely helpful

eugene M. 
Rating:
5.0

The staff was extremely friendly, and helpful. They had exactly what i needed which was great because i didnt have a reservation. I dont often need a moving van, but i will defintely use them again, and recommend them to others.

BRIAN R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

mary J. 
Rating:
3.0

The trailer was in need of some maintenance. It felt like a tire was out of balance, a marker light was missing and it was leaking brake fluid near the master cylinder. The rep at storage kind was a little rude also. The pickup location was switched on me the same day so I had to make special plans to get out and pick it up before leaving work. I arrived at 4:45 and she made sure that I knew I was "late" (closed at 5) and she rushed me out the door.

Jeffrey L. 
Rating:
5.0

Excellent service, will rent again

Paul N. 
Rating:
2.0

It was just a drop-off so I wasn't particular. Personnel standing at entrance remarked they were soon leaving for the day and pointed to the far end of the storage complex to drop off the car trailer and exit out the back and they would check the trailer back in the following day. Every other time I've dropped off a full car trailer the receiving site has helped disconnect everything and jack up the trailer to disconnect from the hitch.

Dan M. 
Rating:
3.0

Tires were bald and it's winter. Returned the vehicle and wasted a better part of a day trying to find a remedy to my hauling needs.

Chris L. 
Rating:
4.0

Customer did not leave a comment.

Anne H. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
3.0

The van ran low on oil during the trip. The tire strap on the tow trailer came undone. Very disappointing.

RICH L. 
Rating:
5.0

Accommodate my needs the owner came in early so I could pick up my truck. Would recommend this Location for your trucks and packing supplies.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Everything was great which helped to make the whole moving experience easier.

Vickie M. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
4.0

Nothing. It was perfectly fine :)

Cristy R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
2.0

Truck was old, dirty and tricky to start. Took me over 30 minutes to do the app pick-up

Gaines G. 
Rating:
4.0

Customer did not leave a comment.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Rob N. 
No reviews have been submitted for this location.

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