Customer Reviews for Storage Mall of Endicott

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Mall of Endicott

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Laurie R.
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It was all very smooth

Shirley S.
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If the hours of business are 9am to whenever, then someone should be there 9am

Melissa M.
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Gary I.
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Robin J.
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Jim T.
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Ronald H.
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Valerie D.
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Mark M.
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Jon B.
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James D.
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Ronald R.
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Can't think of anything. Everything went very smoothly. Great customer service

Gary A.
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Timothy K.
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Howard W.
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melissa C.
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I had no issue with my experience at the location. But I had to call and use your call center and the person was very rude and unhelpful. I had a question and instead of answering it or even saying that he didn't know the answer he was rude and condescending and said that he didn't know how he could do anything.

Kevin F.
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Customer did not leave a comment.

John S.
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I got charged way more than said quote when I booked the uhaul and brought it back the day of too instead of the next day and clean too, that's ridiculous.

Amy S.
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They were amazing with helping me find a rental with short notice! Very friendly, nice, wonderful and trustworthy! Highly recommend for storage and rental needs!

Thomas S.
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Endicott return was easy and fast. They dont have a big selection of trucks, which would be the only draw back of the location

Guy F.
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Excellent service. Thanks for the great service

Lawrence C.
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Customer did not leave a comment.

Kevin B.
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Better explanation of contract

WILL R.
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Your whole organization is great to do business with. I really liked the people at your 1400 Campville Rd. office. Will Roden

Jerry P.
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Jeffrey J.
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Jeffery M.
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DANIEL B.
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CHRISTOPHER K.
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ANGELY D.
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John P.
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Smooth process, great customer service and excellent equipment

Susan V.
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Jeff H.
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Douglas B.
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Louis N.
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Edward B.
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Location was great and the people there made my transaction fast smooth and enjoyable. Thank you

Katelyn M.
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William G.
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The folks that run this place are great!

David A.
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Terry W.
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Brandon B.
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Very pleasant and friendly couple at this endicott location. Fast in and out service Fantastic value Will rent from uhaul and this location again ~ BRIAN B

Susan L.
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WILLIAM P.
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Very friendly, excellent customer service. Thank you for making my move so much easier.

King W.
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Glen S.
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I was very happy with the service I received and the equipment.

Kelsey A.
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Notify of changes in pick up or drop off location

Dennis M.
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Everything was excellent

Gail B.
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Joe Q.
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Donelle H.
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everything was great

CORALIE D.
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Anthony was very professional and helpful in resolving the confusion that arose with our reservation and pick-up site, and then again with the problems that arose with at our drop-off site. Communication between U-Haul upper management, pick-up sites, and customers could be improved.

GARY B.
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Mike P.
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FINIAN M.
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Great experience here as always! Very satisfied

finian M.
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Great experience...people were friendly and helpful I look forward to using them again!

Ed W.
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Jeffrey C.
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antonette S.
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Joanne M.
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jim B.
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satisfied

Charles F.
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John D.
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Super nice people at this location. Clean, comfortable and accommodating. 5 stars!

andrea R.
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The place where I rented the uhaul wasn't the problem. Your road side assistance sucks and your workers are terrible I wanted 4 hours for a tow truck after being told if I left I would be charged for the tow to be called back and told to leave the keys in the truck and leave. I was also told because the truck broke down and I wasn't back in time that I would be charged extra for the time I used it! I will never use uhaul again!

MIKE P.
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Russell F.
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TODD M.
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Same as above!!

Erin A.
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Joseph L.
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Robert S.
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When I called I was under the impression the the trailer was to be picked up @ Vestal, NY

Duane J.
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carlos C.
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Very good customer service

Tamera W.
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The website needs to get fixed because when u click on 1400 campville road it takes you somewhere else. Its annoying!

TANESHIA W.
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Alfred B.
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DAVID B.
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Everything went perfectly

lindsey F.
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NEIL V.
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JODY W.
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I physically went into Rt. 1 BP gas station a Uhaul provider and rented a 24' truck from then, went back a week later and was notified my truck was at another pick destination. I was supposed to hve received a call that u was double booked online, well I received no such call. It took an hour to locate my rental truck and it was at another Uhaul destination. I went to where my truck was and it took from 9am to 11:50am to full out new paper work on line and the people filling out the contract had no idea what they were doing. In reality Uhaul shoud of not even charged me for my inconvenience of four hours. It would be nice to have this issue looked into and for me to receive an email back as to the thoughts and suggestions of this review. Is anyone even looking at the surveys?

NEIL U.
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RAMZI K.
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JEFFERSON D.
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NEIL V.
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DANIEL C.
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NEIL U.
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ADRIANA V.
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NEI V.
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Alex J.
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What went wrong? What didn't... we walk in to the strong smell of cigarettes (yes they smoke inside right next to the "smoking in this establishment is illegal" sign)... the guy in charge of our 9 am reservation didn't show up until 10... they didn't have the truck we needed because they were all under repair (so they DID upgrade us which was nice)... they charged my credit card the full amount after we told them we wanted to pay cash and put down a cash deposit. We at least caught this mistake the next week and went back to get our refund, but what a hassle... lastly, the place was just filthy... choose wisely.

Stephen B.
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NA

THOMAS W.
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Customer did not leave a comment.

Neil U.
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Angeliki A.
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LAWRENCE A.
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They were great thanks

SHARON P.
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The trailer I chose had to be picked up off the Island about half an hour away. I have had problems with pick up, delivery, and payment with U-Haul for the last year and a half. If I had an alternate solution I would certainly take it.

LARRY A.
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Customer did not leave a comment.

JONATHAN C.
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Well, it's a garage as well as U-Haul drop-off so one can't expect it to be clean. The young man at the counter did not know how to "buy back" items so I was stuck with rolls of extra tape. No biggie.

Karyn S.
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Customer did not leave a comment.

DAVID L.
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Truck was available on time with the right equipment. Staff helpful and friendly. Only thing that could be improved is the physical location, which is small and somewhat in need of repairs. Staff and service though were excellent.

Scott S.
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Patricia F.
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VENERANDA D.
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No reviews have been submitted for this location.

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