Customer Reviews for Storage Maxx USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Maxx USA

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Yenessi R.
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Customer did not leave a comment.

ANTHONY F.
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Rental was late in receiving, but not at the fault of Storage Maxx, but due to the previous renter. The Gentleman was very pleasant and helpful and look forward to having them as My Place to go to rent a UHaul vehicle

Masum A.
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Customer service wasn't that great. I felt like I wasn't welcomed. I was over charged for boxes compared to the prices on U-Haul app. These were U-Haul boxes.

Patrick M.
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Customer did not leave a comment.

Anny H.
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Customer did not leave a comment.

KOBIR H.
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Customer did not leave a comment.

Andrzej J.
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Alex M.
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Customer did not leave a comment.

Salavat S.
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Customer did not leave a comment.

DAVID C.
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Nothing truck was clean everything was great the only thing is on the u haul website the miles price is wrong it's has the price at $0.99 cents a mile and it's not it's more like $1.69 mile

David Q.
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Truck was very dirty service sucks

E C.
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+AAA

Johnny Z.
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Truck had a smell and drivers mirror was cracked. Smell is acceptable i guess since it is a moving truck. But mirror should be fixed that can be a safety hazard. Other then that everything else was good.

Catherine H.
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Customer did not leave a comment.

Leinni M.
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Cars available are not well maintained. Only had one van available that would not open the side door. Checked in online but them was asked the same questions at the store. Personnel was helpful and respectful but seemed not to know all the answers to customer questions regarding Uhaul charges and policies.

Moses P.
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Very smooth service!

KENIA P.
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When I returned your truck, your representative Indika Thrimanni told me that I had to clean the back of the truck. I explained to him that the truck was dirty when I pick it up at the site. He asked me if I had a photo from when we picked the truck up. I explained i didnt. He then handed me a broom and told me if I didn't clean the truck there would be a 20 dollar charge. I cleaned the truck but found a receipt on the floor from a contract from February 28th. When I explained this to Mr Thrimanna, he asked me “what do you want me to do about it, I didn't see it”. Mr Thrimanna was rude, unprofessional and didn't do a proper inspection of the van. If he did he would've found garbage from months before verifying our story that the truck was dirty when it was picked up at the site. I find it ridiculous that you haven't cleaned that truck since at least February. With CoVid 19, I would think you would have some concern about spreading the virus with uncleanly trucks. Mr Thrimanna then refused to answer any questions about our contract and walked away. I will never use U Haul again, I will tell anyone who needs a truck not to go to this store, I plan on contacting the NYC Health Department regarding your uncleanly trucks in the middle of this pandemic and I plan on giving the store a bad review online.

CAMACHO D.
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Customer did not leave a comment.

Cynthia M.
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The person who works there was very rude and obnoxious.

Miguel S.
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Customer did not leave a comment.

Yensi G.
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Muy buenos cervios y muy buenas opciones los ofrecen

Henrry L.
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Every was good

Obaydur R.
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Customer did not leave a comment.

Melissa P.
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Jewel P.
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my truck broke down with a blown out tire within 9 miles of the pickup location, uhaul should do a better job of ensuring quality and safety.

Jeffrey B.
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Customer did not leave a comment.

Paul A.
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Gentleman behind the counter was the nicest guy I've encountered behind a U-Haul counter. Ive rented like 6-7 trucks over the last year all different locations because of availability.

Luis N.
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It was a basic uhual rental, however the uhual was dirty and whenever I drove the truck over 40mph the steering wheel felt as if it was about to fall out. Customer service wasn't great, seemed very monotone, and very dry with the little interaction I had with them. I've rented several uhual before and honestly it seemed as if they wanted me out the door rather then ensuring I was comfortable with the rental itself.

Andy A.
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Customer did not leave a comment.

Christian R.
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Francisco C.
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Customer did not leave a comment.

DHARMENDRA R.
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Customer did not leave a comment.

analyneze C.
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Customer did not leave a comment.

BALAL U.
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Customer did not leave a comment.

Guillermo M.
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Dejesus N.
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mohammed A.
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Change the people who work in here

antonios K.
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The people that run this location are great, very professional. I will be a return customer.

Scott C.
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Two issues. Truck only had quarter tank of gas which was basically an inconvenience. Other issue was the truck had some newer tires , mixed with some that were right at the wear bars. One also had a chunk missing out of the sidewall. I wouldn't have wanted to go a long distance with this truck. Glad I only used it local. Employee was helpful though.

Heather K.
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After hours storage and a full 24 hour rental for the daily price would be great! Otherwise, they were very accommodating. Thank you

Dorothy L.
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Customer did not leave a comment.

gillbert D.
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I WAS HAPPY WITH THE TRUCK BUT I WAS NOT HAPPY WITH THE PRICE IT WAS ABOUT 100 DOLLARS MORE THAN I WAS QUOTED

Sahar S.
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The gentleman who worked there who gave me the truck and where I returned the truck was extremely rude and unprofessional. When I picked up the truck he was difficult and not helpful. When he showed me the truck, all he showed me was dents not how to operate it, lock it, or how the mirrors or anything worked. When I returned it, he shouted at me accusing me of returning it to the wrong place. He just was lazy and didn't want to accept it. HORRIBLE SERVICE, HORRIBLE EXPERIENCE!!! Also felt I was overpriced and bamboozled. Paid FAR FAR FAR more than 19.95. Thanks

MaireenMaureen M.
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Customer did not leave a comment.

CHRISTINE T.
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Customer did not leave a comment.

LUIS MIGUEL C.
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Jovanka R.
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Great. Front desk u-haul assistant was very helpful and great personality

RYOSUKE F.
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Customer did not leave a comment.

Arvin T.
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Hermann C.
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Brendan F.
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SABRINA T.
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Lori B.
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This was the third time I rented a truck from Uhaul and it was the third time Uhaul had me driving from place to place to locate a truck The location I picked up a truck from was a nice place but it was the third place I was told to go to I had to uber all over Queens whilst I had two hired hands waiting for me I spent way more money on uber and had to pay for an additional waiting hour to my hired helpers I think next time I will use another company

Kongwing L.
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I wasted two hours trying to return keys to a drop box that wasn't there. UHaul, you guys failed me here. I was on the phone for over an hour before being directed to another location. That's not cool at all! It was really late and it was raining. I missed the bedtime stories with my kids because of this problem. The plan was so perfect too! I would like to give you guys a chance to make this right because mistakes happen. Your move, Uhaul - so please, don't disappoint me. Your maybe continuing customer, Lucien Sze

Ihor I.
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Customer did not leave a comment.

Jason H.
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David P.
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This location is located in the VERY busy (and narrow) section of the neighborhood. Be very careful with your truck there.

Jonathan A.
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Very clean interior, excellent service. Truck well maintained.

Michael Z.
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The one way rates online should say how much it would be per mile after initial 30 miles included. My assumption was it would be the same 1.79 per mile. It's actually 40 cents per mile. It was a big difference In my case.

ANAND J.
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Customer did not leave a comment.

Danny O.
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Ria C.
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Christopher M.
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Awesome work environment, great worker , thanks guys

steven Y.
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Customer did not leave a comment.

Jorge M.
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Kiara J.
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It was simple and when I move again I'd probably more than likely use uhaul.

CURT E. | Reservation |
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The manager was very rude. He stated that he make his own prices not U-Haul prices as stated on the website. After renting the storage I ask him for a refund because I decided not to use the location

CURT E.
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Bad customer service.

Krzysztof S.
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Rented truck was not perfectly clean, and I don't mind (I have pictures to proof that), but when I return the truck they want me to clean up back of the truck and suggest to go to car wash or pay extra $30.00 !! I rent U-Haul truck more than 30 times and this was the first time someone ask me to clean the dust!!! from the back of the truck when the whole truck from the beginning was not clean! I want to be nice to them and ask for some bucket of water to help them and wash the back, the answer was No! we do not provide any!! So unprofessional and rude person ! Shame on you!! Definitely it was the last time I use this location!! Worst experience ever.

Enrique B.
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Customer did not leave a comment.

MARIBEL C.
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Customer did not leave a comment.

Matthew Z.
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U-Haul moved the pickup location to a very inconvenient location that opened later than we needed the vehicle. We went to the location and arrived at 8:55, but the store did not open until 9:15. This made us even later, and had follow-on affects for our whole day which resulted in us returning many hours later than planned. To improve for the next customer: don't shift pickup locations by 4 miles in NYC: it's close in the rest of the country but a long journey for those of us here. Open on time. Allow app pickup at this location. I had to wait behind another inconvenienced customer which made me _even later_. The original location I could have just picked up with my app.

Albert C.
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Customer did not leave a comment.

Rushdha R.
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Very quick service. I requested a truck few hours after I reserved it and it went through really quick. I was looking for other services but they were all not available since it was a short notice. And this was the only place available for my location. Great service!

Feliciano R.
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Customer did not leave a comment.

RAMNATH M.
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Very excellent service, clear communication & nicely explains. Best service. I like to recommend my friends & family UHAUL the best service in Newyork. Specially Mr,Indika.he did a good job for me.thx to All.

cesar A.
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Customer did not leave a comment.

Jonathan C.
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Customer did not leave a comment.

Juan L.
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Customer did not leave a comment.

Anais P.
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Someone called me the next day cursing and yelling telling me to pickup the truck because they didn't have any place. The worst customer service ever. Then the indian guy calls me back and said that someone was going to pick up the truck. The guy never apologized or anything.

FERNANDO T.
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Service was very good . Thank you

Xiomara D.
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Customer did not leave a comment.

Artur G.
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Location open with some delays in the morning.

JAMES T.
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Customer did not leave a comment.

joe C.
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Cleaned the inside glass. It can use a good cleaning before driving out.

Johnny P.
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The location on 75-14 Jamaica ave closes at 4:30pm on Sunday. In the web it gives you the option to rent it for 8 hours and never mentions that the truck needs to be returned before 4:30 pm. I was suppose to pick up the truck at 12pm. Two hours before pick up time I receive a phone call saying the location closes at 4:30pm and the truck needs to be returned by then. No prior warning . It was very inconveniente to finish everything in such short time if one doesn't want to risk getting a ticket (law doesn't allow uhaul trucks parking on the street) return it the next day. I found very unprofessional and would never use their service again.

Gino M.
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Great service

Peter S.
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Based on some bad reviews I was concerned, but my experience today was great. Will definitely rent from them again.

ALLEN REES J.
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Customer did not leave a comment.

Martin P.
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Everything was perfect, actually surprised by how good everything was.

Joe R.
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Customer did not leave a comment.

Joseph R.
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I'm never renting from U-haul again. You changed my reservation twice, once at the last minute and cost me over an hour of time just trying to get to the last location you gave.

Saeed A.
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The assistant was so rude and disrespectful that I was shocked. He first simply ignored my presence and took care of another customer when I complained he accused me of unreasonable things. Will never ever go there again.

frank R.
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Customer did not leave a comment.

America O.
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Customer did not leave a comment.

antony M.
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James K.
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Uriel P.
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Maria C.
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Notthing everthing was great

Koshi K.
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Customer did not leave a comment.

Ana P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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