Customer Reviews for Storage Maxx USA
(U-Haul Neighborhood Dealer)

257 reviews

7514 Jamaica Ave   Woodhaven, NY 11421
(75st and Jamaica)

(718) 296-0588

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(718) 296-0588

7514 Jamaica Ave
Woodhaven, NY 11421
(75st and Jamaica)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RAMON M. 
Rating:
1.0

customer service is nonexistent among the employees there. The 10' truck I rented was disgusting. When I arrived, I began to take pictures of the trucks damage, which was a lot. I opened the driver's door and a strong smell of Tabacco and muddy shoe prints everywhere. We had to keep windows open to cut out the smell. it was cold. We put the heater on and the vents gave off a bad smell. The center counsels where the drinks go had tons of crumbs and were sticky. The steering wheel was sticky as well. The trucks check engine light was on and the gas gage was moving sporadically. I wiped the steering wheel with a disinfectant but overall traveling in that truck was horrible. Especially when we are in the middle of a pandemic. Maintenance of the trucks should be priority for your employees and especially your customers. I have pictures and video that I am ready to share with you. I usually dont have problems with uhaul but this locations problems was a complete safety hazard. Please provide me with a emial to send you pictures and videos. Thank you

Krysten E. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

sabah N. 
Rating:
5.0

Customer did not leave a comment.

FELIX J. 
Rating:
1.0

HORRIBLE AND I WAS OVERCHARGED

Eduardo J. 
Rating:
5.0

I initially had my reservation elsewhere on cypress Ave. i live really close and didn't recognize the place so I decided to go early to double check (mostly because the uhaul website kept giving me an error when i was checking my reservation status). I showed up and the store front door was locked and waited. After 5 minutes someone showed up and he confirmed I am all set and he'll be in the office to physically hand me the keys. Long story short, i showed up the next day and this time the store front gate was down! When i called uhaul ( after finally getting past some location service issue that was enabled) they said he allocated the van but there was no key in the lockbox. Wasted an hr and had to drive to another location 20 minutes out of the way in both directions.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

NORAS C. 
Rating:
5.0

Customer did not leave a comment.

German B. 
Rating:
5.0

Nothing

Kurt F. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
3.0

Very old truck that needs replacing.

Ferdous A. 
Rating:
5.0

Very good 👌

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

jhon M. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
3.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

ZULEIMA C. 
Rating:
5.0

I recommended to friends and family. I will use again. I want to rent the van for a month.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

kevin Y. 
Rating:
5.0

Nothing. Went very well.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Waldemar C. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo M. 
Rating:
5.0

Customer did not leave a comment.

Claudia M. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Easy pick up and usage. Very convenient and individual who helped us was very nice.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

Miguel N. 
Rating:
5.0

It was convenient, good customer service, effective instructions.

REINA V. 
Rating:
5.0

Thanks

MOHAMMEDABDUL M. 
Rating:
1.0

HORRIBLE, HORRIBLE experience at this authorized Uhaul dealership. Sheduled the rental weeks in advance for 6 hours (10:00AM-4:00PM) on the Uhaul website. Confirmed the pick-up time, length of the rental and pricing with the dealership via phone call on Thursday prior to the move. Arrive at 10:00 AM sharp only to find that the truck is not there on the site. After waiting an HOUR before receiving the truck the dealership owner then tells me I have to bring the truck back by 3:30PM!!! Amazed and incredulous, I had to start my move 90 minutes late. After calling Uhaul customer service, as I am still moving, and waiting 45 minutes before reaching a representative (total phone call time was 1 hour and 20 minutes, in the middle of a heavy move mind you) to see if there was another location I can drop the truck off without any penalty fees, I'm told that the department that can process said changes has closed said there was no other option. So I had to find a spot to park the uhaul truck (have you ever tried to find parking for a 15' uhaul truck?????) All I recieved was a sorry. They did waive the fee to for the extra day ( duh, yeah you should this is all your fault) Failure on U-haul and on the authorized dealer collectively. Terrible service in all interactions with both entities Stay away from the storage Maxx at this location and U-haul, for if there is an issue that arises due to failure to uphold their part of the service agreement that they put in place, you very well may find yourself on your own dealing with horrendous and subpar service.

PARISM A C. 
Rating:
1.0

Worst experience ever in my life! I also called customer service phone number various times no response. Literally almost got into an accident with the truck due to the brakes and no one responded. The location was rude and disrespectful in ever aspect. I'm disgusted with UHAUL

Abraham C. 
Rating:
5.0

No notes. The man who runs this location is extremely competent, calm, and thorough. I appreciate the smooth process and the quality and condition of the van.

PHYLLISL H. 
Rating:
1.0

Expect better customer service, receipt at the end of transactions and renting process

Monirul S. 
Rating:
5.0

do the same as you did for me . in and out both times . nice man behind the counter .all good

STEVENR D. 
Rating:
5.0

Very smooth process in getting the rental van. I would recommend to all my friends to rent their trucks and vans.

Billy C. 
Rating:
1.0

dude actually tried to make me fold the blankets . this after changing the booking return time because he didn't want to stay an extra 30 min. the gate on the front door was closed preventing me from picking up, had to walk around the building ringing the intercom and then he decides to open the door. apparently he's to cheap to hire someone so he has to run around the storage and U-Haul rental by himself. he threatened to charge me a surcharge if I didn't help him fold the blankets and re-bag them in torn plastic bags. totally ridiculous and idiotic experience , I deeply regret renting from here. and will never again

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

abraham M. 
Rating:
3.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Just clean inside the driver truck

SEBASTIAN G. 
Rating:
5.0

My UHaul rental is always significantly higher than the estimate. Even though I feel it still ends up being a good value, it would be nice to not feel mislead about what one should budget for.

Kenneth E. 
Rating:
1.0

Guy works in there was very rude, started cursing at me because I asked him i will be 5 minutes late to drop off vehicle. So he made me come next morning at 9 am. And charge me extra. I would like to get the refund

Juwel A. 
Rating:
4.0

Customer did not leave a comment.

LUZ C. 
Rating:
5.0

Very good service

Jahangir J. 
Rating:
5.0

Very accommodating and great customer service

Eileen V. 
Rating:
1.0

Customer did not leave a comment.

LA B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S C. 
Rating:
5.0

Customer did not leave a comment.

MOSHIURR J. 
Rating:
5.0

Customer did not leave a comment.

William F S. 
Rating:
4.0

They charge me for blankets but didn't give me. So please make sure when you pay

kuhinur A. 
Rating:
5.0

Customer did not leave a comment.

Jackelyn D. 
Rating:
4.0

Customer did not leave a comment.

Yenessi R. 
Rating:
5.0

Rental was late in receiving, but not at the fault of Storage Maxx, but due to the previous renter. The Gentleman was very pleasant and helpful and look forward to having them as My Place to go to rent a UHaul vehicle

ANTHONY F. 
Rating:
3.0

Customer service wasn't that great. I felt like I wasn't welcomed. I was over charged for boxes compared to the prices on U-Haul app. These were U-Haul boxes.

Masum A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Anny H. 
Rating:
5.0

Customer did not leave a comment.

KOBIR H. 
Rating:
3.0

Customer did not leave a comment.

Andrzej J. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Salavat S. 
Rating:
4.0

Nothing truck was clean everything was great the only thing is on the u haul website the miles price is wrong it's has the price at $0.99 cents a mile and it's not it's more like $1.69 mile

DAVID C. 
Rating:
2.0

Truck was very dirty service sucks

David Q. 
Rating:
5.0

+AAA

E C. 
Rating:
4.0

Truck had a smell and drivers mirror was cracked. Smell is acceptable i guess since it is a moving truck. But mirror should be fixed that can be a safety hazard. Other then that everything else was good.

Johnny Z. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
2.0

Cars available are not well maintained. Only had one van available that would not open the side door. Checked in online but them was asked the same questions at the store. Personnel was helpful and respectful but seemed not to know all the answers to customer questions regarding Uhaul charges and policies.

Leinni M. 
Rating:
4.0

Very smooth service!

Moses P. 
Rating:
2.0

When I returned your truck, your representative Indika Thrimanni told me that I had to clean the back of the truck. I explained to him that the truck was dirty when I pick it up at the site. He asked me if I had a photo from when we picked the truck up. I explained i didnt. He then handed me a broom and told me if I didn't clean the truck there would be a 20 dollar charge. I cleaned the truck but found a receipt on the floor from a contract from February 28th. When I explained this to Mr Thrimanna, he asked me “what do you want me to do about it, I didn't see it”. Mr Thrimanna was rude, unprofessional and didn't do a proper inspection of the van. If he did he would've found garbage from months before verifying our story that the truck was dirty when it was picked up at the site. I find it ridiculous that you haven't cleaned that truck since at least February. With CoVid 19, I would think you would have some concern about spreading the virus with uncleanly trucks. Mr Thrimanna then refused to answer any questions about our contract and walked away. I will never use U Haul again, I will tell anyone who needs a truck not to go to this store, I plan on contacting the NYC Health Department regarding your uncleanly trucks in the middle of this pandemic and I plan on giving the store a bad review online.

KENIA P. 
Rating:
5.0

Customer did not leave a comment.

CAMACHO D. 
Rating:
1.0

The person who works there was very rude and obnoxious.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Miguel S. 
Rating:
5.0

Muy buenos cervios y muy buenas opciones los ofrecen

Yensi G. 
Rating:
5.0

Every was good

Henrry L. 
Rating:
5.0

Customer did not leave a comment.

Obaydur R. 
Rating:
1.0

Customer did not leave a comment.

Melissa P. 
Rating:
4.0

my truck broke down with a blown out tire within 9 miles of the pickup location, uhaul should do a better job of ensuring quality and safety.

Jewel P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Gentleman behind the counter was the nicest guy I've encountered behind a U-Haul counter. Ive rented like 6-7 trucks over the last year all different locations because of availability.

Paul A. 
Rating:
3.0

It was a basic uhual rental, however the uhual was dirty and whenever I drove the truck over 40mph the steering wheel felt as if it was about to fall out. Customer service wasn't great, seemed very monotone, and very dry with the little interaction I had with them. I've rented several uhual before and honestly it seemed as if they wanted me out the door rather then ensuring I was comfortable with the rental itself.

Luis N. 
Rating:
5.0

Customer did not leave a comment.

Andy A. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
4.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

DHARMENDRA R. 
Rating:
5.0

Customer did not leave a comment.

analyneze C. 
Rating:
3.0

Customer did not leave a comment.

BALAL U. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
4.0

Customer did not leave a comment.

Dejesus N. 
Rating:
1.0

Change the people who work in here

mohammed A. 
Rating:
5.0

The people that run this location are great, very professional. I will be a return customer.

antonios K. 
Rating:
3.0

Two issues. Truck only had quarter tank of gas which was basically an inconvenience. Other issue was the truck had some newer tires , mixed with some that were right at the wear bars. One also had a chunk missing out of the sidewall. I wouldn't have wanted to go a long distance with this truck. Glad I only used it local. Employee was helpful though.

Scott C. 
Rating:
4.0

After hours storage and a full 24 hour rental for the daily price would be great! Otherwise, they were very accommodating. Thank you

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Dorothy L. 
Rating:
5.0

I WAS HAPPY WITH THE TRUCK BUT I WAS NOT HAPPY WITH THE PRICE IT WAS ABOUT 100 DOLLARS MORE THAN I WAS QUOTED

gillbert D. 
Rating:
1.0

The gentleman who worked there who gave me the truck and where I returned the truck was extremely rude and unprofessional. When I picked up the truck he was difficult and not helpful. When he showed me the truck, all he showed me was dents not how to operate it, lock it, or how the mirrors or anything worked. When I returned it, he shouted at me accusing me of returning it to the wrong place. He just was lazy and didn't want to accept it. HORRIBLE SERVICE, HORRIBLE EXPERIENCE!!! Also felt I was overpriced and bamboozled. Paid FAR FAR FAR more than 19.95. Thanks

Sahar S. 
Rating:
5.0

Customer did not leave a comment.

MaireenMaureen M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE T. 
Rating:
5.0

Customer did not leave a comment.

LUIS MIGUEL C. 
Rating:
5.0

Great. Front desk u-haul assistant was very helpful and great personality

Jovanka R. 
Rating:
5.0

Customer did not leave a comment.

RYOSUKE F. 
Rating:
5.0

Customer did not leave a comment.

Arvin T. 
Rating:
5.0

Customer did not leave a comment.

Hermann C. 
No reviews have been submitted for this location.

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