Customer did not leave a comment.Kimberly A.
Customer Reviews for Storage on Geneva
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your customer service was PERFECT! I use U-Haul vs buying and storing a trailer. Your customer service did NOT disappoint! You are now my new favorite U-Haul location.Jeffery B.
Customer did not leave a comment.Malynda W.
Honestly can't think of a single thing. This was my smoothest rental experience ever!Jonathan L.
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Rodolfo R.
Customer did not leave a comment.William H.
The office was clean but the truck was dirty. Also, I wanted to use the windshield washer fluid to clean the windshield but there wasn't any.Lisa S.
I ordered a Utility Dolly and it wasn't even in the truck but I still got charged for it. The check engine light on the truck turned on within 5 minutes of me driving it. I was charged for a whole extra day because I dropped the truck off 20 minutes late because I got stuck in traffic due to a wreck on the freeway.Nicholas S.
Customer did not leave a comment.Spencer S.
Customer did not leave a comment.Gerardo E.
The final qualifying of having a second person verify for me I feel was a bit excessive.Bob G.
Very nice people and equipment was great.Michael S.
Didn't see anyone but everything went smoothly.Paul C.
Customer did not leave a comment.Dennis N.
My experience at this U-Haul location was excellent!Jennifer C.
Fantastic staff. Available, helpful, and friendly. We will always make this our number one place to rent from!!!!carol B.
Yes , ALL GOOD BUT NO TIEDOWNS OR ROPES.keith A.
Pick up and drop off were easy and quick. The vehicle functioned well and was clean. Do have someone available for them to call as a secondary contact if you pick up via mobile.Kathleen M.
Customer did not leave a comment.Wynette V.
Customer did not leave a comment.Bonnie B.
Customer did not leave a comment.David B.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Brian R.
Quick and easy.Riena H.
The location that I originally scheduled in Highland, Utah gave my reserved truck to somebody else. I was informed by U-Haul on my way to the location. They promptly made other arrangements. Give the Highland location zero stars for disrespect of my reservation!!!Corey M.
Initially charged me $112.94 which included 50 miles. The paperwork they gave me was inaccurate by two miles. I drove 52 miles and then received a separate charge for $118.47 after returning the truck. Which is a difference of $5.53. Why was I charged $5.53 for two miles? And why was I double billed? I would think if the final amount is different than the estimated cost then you would either refund a little or charge a little. Not make an entire separate charge. I will would not recommend this UHaul to anyone. I will actively tell my friend and family not to use it. Will be making a review on Google as well.Stephen D.
Customer did not leave a comment.Brent C.
I ordered a furniture dolly and some furniture pads for our move, but when I showed up to pick up the truck they forgot to add the equipment. I had to call customer service and travel 30 minutes out of my way to pick it up from another location. This is the second time a U-Haul affiliate forgot to get me the equipment I ordered and it's frustrating to try and plan around when I don't know if I'll need to add 30 minutes to my plans to accommodate this negligence.Alex S.
The man who helped me was great! I was there before they opened and he let me in and got me on my way when he didn't have to.Clayton M.
I was charged an extra $95 with no explanation and no reciept. This place is a scam.JONATHAN C.
I was completely satisfied with my experience. Nothing needs to change from my experience.Natalie B.
These guys were really good to work with me in getting some moving blankets at the last minute. I appreciated their attention to my specific issues. They were awesome!Heidi G.
Customer did not leave a comment.Charles C.
Easy peezee.Michael P.
I reserved and had confirmed a rental for Truck Share to allow an early pick-up. The location failed to set that up the night before. After spending 1:45 trying to get assistance from U-Haul support, I was obliged to wait for the location to open. I lost two hours of work time, had to pay the laborers two hours of wages for doing nothing. That set the entire move behind with cascading effects throughout the day. This is a total failure on U-haul. local and corporate.DERK P.
Customer did not leave a comment.Heidi G.
There was no place to park that large a truck on the lot after hours.Eric T.
Amanda at Storage in Geneva was awesome!Alissa D.
Customer did not leave a comment.ERIC D.
Customer did not leave a comment.Linda S.
Tell people the key boxes are at the front office not in the truck like the pictures show.Darbie V.
Just ensure the trucks are a little cleaner, though it wasn't too bad. Also, ensure more recent pictures are taken off the truck (for the mobile checkout). The pics I had to verify seemed a bit older when the truck was newer.Christen J.
Way to expensive. I was charged also for a dolly which I did not use. There were a ton of blankets in the back too that were already opened. I payed way to much.Garrett K.
Customer did not leave a comment.Bridger H.
I was double charged for the truck and it screwed me over hard. If you rent from Uhaul, plan on paying when you pick it up and again after you drop it offLogan C.
Customer did not leave a comment.David K.
Great experience overall! The guy that helped me was very nice and helpful. Would definitely go back and would recommend!Kennedy M.
Customer did not leave a comment.Kevin B.
Everything went great. Like the fact that you put the blankets and dolly in the truck, I did not think I needed one but ended up using it alot along with the blankets. ThanksCRAIG T.
I would never recommend that location. We had to change our reservatuon due to issues out of our control. Jeremy, whi was running that location was rude to my wife. He complained at her was snide disrespectful and very unprofessional. The only reason we took the truck was because we had to move and had no other choice.Barry M.
Customer did not leave a comment.Jazlyn U.
Customer did not leave a comment.Serge D.
Customer did not leave a comment.Giannina C.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.Robert L.
The clerk was so friendly and helpful. And the location was very nice and cleanBrian N.
Wow, Uhaul has stepped up there game! The ease with their digital signup and check-in experience was seemless. Simply AWESOME!RYAN S.
Include free gas would be awesome.Jose V.
Make sure the cabin is cleaned; it was dirty, dusty, & food crumbs all over the floor.Singkeo S.
The staff at the Lindon location was very easy to work with and helped me get on my way quickly.robert P.
Customer did not leave a comment.Kent P.
Check Engine light was on at the time of rental and gas tank was not full at time of rental.Barsh S.
Was charged for over 100 miles when I only drove 40Eric P.
No improvementsbob S.
There was no where to park and it was difficult calling to ask where we should park it before we left. We did finally reach someone and figured it out.Rebecca B.
The app is awful. It couldn't recognize my location, and even if it could've it would have required way more identification than in person. I will never try to use the app again.Frederick S.
The people were great very helpful and friendly great experience in a hard timeRay A.
This location was great! Very friendly and so very helpful with any questions.Karen A.
Customer did not leave a comment.Julie C.
The vehicle was full of sunflower seeds from the previous renter. More care could be taken to ensure cleanliness of the truck.Christina D.
Customer did not leave a comment.cosette K.
Customer service was very good and friendly staff. I'll use them again for sure!!!Tui F.
They had what I needed when u needed it. No waiting.Greg P.
Very helpful check in/out process, easy to work with! No surprises.Darin L.
Tell them they need to download the app. As I was going through things on the phone there was a picture of the back of the truck with a lock attached. But on the truck there was not a lock like the picture said. Then it said that the key would be inside the back of the truck. I lifted the door a little, but I could not see a key. I finally found the box with the key next to the office building front door. I was there for a good 45 minutes or more, just trying to pick up the moving van. While people were waiting at my place ready to help move. Saturday, the day before, I was going through the process so that I knew what I to do the next day because I knew nobody would be there at the office to help. The lady on the phone said that when I was at the location everything would pull up on my phone and guide me through. It would have been nice for her to tell me that I would need to download the app. Also, I had ordered a dolly and 6 blankets. They were not in the truck, so I need to be credited for those. The experience was NOT good.Annette C.
I'm really disappointed that no health and safety precautions were being followed. No masks were being worn, and the truck was visibly dirty (even mud and footprints on the seat) so definitely no cleaning or sanitizing. These might not seem important to you, but I've worked with covid a lot and it's so disappointing when people don't care. Utah's covid numbers are high, and our hospitals our overflowing (yes, really). Please do your part to help. The mobile pickup was super slow and confusing but I felt uncomfortable going inside for help with no one wearing masks. Also the truck driver door didn't close all the way. Just not in good condition. I'm glad I didn't need to go far.Amy N.
Customer did not leave a comment.Deborah S.
Nothing i had a great experience and will definitely go backStepanie H.
Customer did not leave a comment.Abel R.
Thanks to the lady who checked me out. she was efficient and kind.jeff T.
The truck would often get stuck in reverse and it made me nervous thinking I might get stuck somewhere with a truck I couldn't drive.Gregory W.
Customer did not leave a comment.Sandra D.
The truck was terrible. It had no shocks and was very slow to accelerate and struggled to maintain 40 mohMichael V.
On the trip we discovered it leaked what looked and smelled like brake fluid. it was a about a 3 circle in size. check brake fluid a it was about full so we went on. Sometime the did not answer the phonewilliam G.
Customer did not leave a comment.Wanda B.
Customer did not leave a comment.Marcus L.
Customer did not leave a comment.Maren C.
Absolutely Love Storage on Geneva. A great place and very friendly.Shaun P.
Wash windshieldTodd D.
Overall, we had to drive a long distance to pick up the truck for our home in rural Utah and drive a long distance with our moving needs. I wish Uhaul had a location in the little town we were moving from, but overall Uhaul had wonderful customer service with helping with the extra miles, later return, and change of pick up location. The trip ended up working out very well and could have been a lot more chaotic without the great customer service. ThanksDale C.
There was quite a bit of miscommunication between Uhaul, the Location, and us. We made a reservation through the Uhaul website for 8:30 AM, no one was at the location until a little after 9:30. I was told by the location manager that we would be able to change the drop-off location of our truck (we had to move further than anticipated originally). We then tried to do that when we finally were able to talk to someone at the location, but found that the only truck in the size we requested was a "rotational truck" and HAD to be returned to that location. Other than that, it was a pleasant experience. The person we worked with was very nice and tried to make up for our trouble. The truck was clean, fueled, and well maintained.Shannon N.
Customer did not leave a comment.Kevin H.
The woman at the sales counter was more than helpful but very kind and helped me load the dolly as I am handicapped. GREAT SERVICE!DAVID P.
Great experienceIna N.
Nothing comes to mind.Glen Q.
Customer did not leave a comment.Maryanna S.