Customer Reviews for Storage on Geneva

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage on Geneva

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Amy N.
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I'm really disappointed that no health and safety precautions were being followed. No masks were being worn, and the truck was visibly dirty (even mud and footprints on the seat) so definitely no cleaning or sanitizing. These might not seem important to you, but I've worked with covid a lot and it's so disappointing when people don't care. Utah's covid numbers are high, and our hospitals our overflowing (yes, really). Please do your part to help. The mobile pickup was super slow and confusing but I felt uncomfortable going inside for help with no one wearing masks. Also the truck driver door didn't close all the way. Just not in good condition. I'm glad I didn't need to go far.

Deborah S.
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Customer did not leave a comment.

Stepanie H.
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Nothing i had a great experience and will definitely go back

Abel R.
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Customer did not leave a comment.

jeff T.
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Thanks to the lady who checked me out. she was efficient and kind.

Gregory W.
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The truck would often get stuck in reverse and it made me nervous thinking I might get stuck somewhere with a truck I couldn't drive.

Sandra D.
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Customer did not leave a comment.

Michael V.
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The truck was terrible. It had no shocks and was very slow to accelerate and struggled to maintain 40 moh

william G.
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On the trip we discovered it leaked what looked and smelled like brake fluid. it was a about a 3 circle in size. check brake fluid a it was about full so we went on. Sometime the did not answer the phone

Wanda B.
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Customer did not leave a comment.

Marcus L.
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Customer did not leave a comment.

Maren C.
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Customer did not leave a comment.

Shaun P.
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Absolutely Love Storage on Geneva. A great place and very friendly.

Todd D.
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Wash windshield

Dale C.
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Overall, we had to drive a long distance to pick up the truck for our home in rural Utah and drive a long distance with our moving needs. I wish Uhaul had a location in the little town we were moving from, but overall Uhaul had wonderful customer service with helping with the extra miles, later return, and change of pick up location. The trip ended up working out very well and could have been a lot more chaotic without the great customer service. Thanks

Shannon N.
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There was quite a bit of miscommunication between Uhaul, the Location, and us. We made a reservation through the Uhaul website for 8:30 AM, no one was at the location until a little after 9:30. I was told by the location manager that we would be able to change the drop-off location of our truck (we had to move further than anticipated originally). We then tried to do that when we finally were able to talk to someone at the location, but found that the only truck in the size we requested was a "rotational truck" and HAD to be returned to that location. Other than that, it was a pleasant experience. The person we worked with was very nice and tried to make up for our trouble. The truck was clean, fueled, and well maintained.

Kevin H.
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Customer did not leave a comment.

DAVID P.
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The woman at the sales counter was more than helpful but very kind and helped me load the dolly as I am handicapped. GREAT SERVICE!

Ina N.
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Great experience

Glen Q.
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Nothing comes to mind.

Maryanna S.
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Customer did not leave a comment.

glenn G.
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Ethan E.
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These folks were super helpful. It was not helpful, however, to arrive at another location at 8:00 per the reservation which explicitly stated that we would have 24/7 access to the truck, and then arrive only for the reservation to have changed to in-person that couldn't take place until 9:00 o'clock because the hosting company didn't open until then. So we had to scramble to this location and were 45 minutes behind on our moving schedule. Also, was billed for more miles over than were actually used. I took a picture of the odometer on the van before driving, which read 1758.3.

Don O.
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Customer did not leave a comment.

Bill P.
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I hated the THREE hour wait for the truck.

Steve J.
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Amanda was great to work with! She made sure I had the rental for the full time period, and was not charged any additional- plus she was very upbeat positive and friendly. If unnessary to have an account or uhaul app, it would be helpful to NOT have the notice indicating otherwise on the drop box- That was a little frustrating as it lead me to believe it was required in order turn in the truck when no one was available to receive it...

Rich G.
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Customer did not leave a comment.

Gary T.
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They didn't know I was dropping this vehicle off to them, but took care of us without any hesitation.

ADRIANNE G.
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I always use uhaul and I gotta say, this location was gave me the best experience. It was the first time I've used the Lindon/Geneva location and I'd go here from now on. Amanda assisted me and I had issues with my account, where I had to call the main customer service line, which was also a relief! I was in a hurry and Susan, over the phone, was patient and very understanding. I'm so happy I went to this location because both Susan and Amanda were very patient and clear with instructions. I felt important. I'll definitely return! Thanks Ladies

Sherri D.
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Truck was a little dirty. Location was excellent and pickup was easy.

Holly H.
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Amanda helped me and she was awesome! I definitely recommend this drop-off spot for any U-hauls.

Brady A.
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Customer did not leave a comment.

steven J.
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expensive! dirty behind seats in cab. rest of truck good.

Martin S.
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Everything went smooth, vehicle was in perfectly find condition especially for what we needed it for.

lilas P.
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When returning Uhaul after hours, make it easier to sign in to uhaul.com. I was not able to do this and was charged extra.

Melanie L.
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Customer did not leave a comment.

James B.
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There were only 5 blankets on truck when picked up. We ordered 20. We are waiting for credit for blankets we did not receive.

Josue D.
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Customer did not leave a comment.

Kelly C.
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It was easy to drop off the trailer. My sister was so happy to get new furniture for Christmas.

Suvi S.
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The truck was rented right at closing. I was told to return the truck with a full tank. When I got half way to the house I noticed the tank was half full. I took a picture and returned the truck with a half tank. This location needs to pay attention to the gas in the trucks they rent.

Michael S.
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Customer did not leave a comment.

Ron A.
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Customer did not leave a comment.

Brandon B.
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Customer did not leave a comment.

Kellie G.
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Customer did not leave a comment.

Nancy M.
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Customer did not leave a comment.

Thomas B.
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Heather B.
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Raul G.
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John I.
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We requested to have a dolly to help us move, we were told that it would be provided & there was nothing there.

Brad H.
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Customer did not leave a comment.

Nate H.
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Make sure the customer has all the information and details when scheduling a pickup. I had never rented before, and I was unaware that the only truck available was not available for a one-way trip. Maybe send the confirmation email in a text and an email. That way, it gets to the customer one way or another.

David J.
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Customer did not leave a comment.

John P.
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The truck had a lot of vibration, front driver felt out of balance.

John P.
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Thanks

Jamie Z.
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I am so impressed with Kirk. He was excellent. He went above and beyond to help me. I will absolutely recommend him and uhaul to my friends and family. It was such a wonderful experience!!!

Jay R.
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Customer did not leave a comment.

rudy D.
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Customer did not leave a comment.

Morgan D.
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Customer did not leave a comment.

Abraham H.
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Customer did not leave a comment.

Mary B.
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Fast easy simple service. This location was awesome! The agent was very nice and so helpful. Best experience hands down I have ever gotten from Uhaul! You all rock! Thanks for your top notch service.

Rafael C.
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Easy pick and able to return at night with the key drop box. Very easy.

Johnathan A.
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The service was great! I had no issues and I would use again if needed.

SCOTT J.
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Customer did not leave a comment.

Todd B.
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Took me 30 minutes to get my truck with the truck share program. Got there at 8:30 (store opens at 9) waited 30 minutes before I got into the truck and was able to leave. Very frustrating

John A.
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Remember to put the pads in the trailer so we don't have to come back and get them. Costed us extra miles.

No reviews have been submitted for this location.

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