Customer Reviews for Storage On The Mainland LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage On The Mainland LLC

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Nancy E.
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The guys at Right Move always take care of us! Thank you!

Rosalyn W.
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Customer did not leave a comment.

Nathan B.
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wayne H.
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KENDALL G.
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Great service!

Kieth M.
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it was all good

David F.
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Computers crashed throughout UHAUL and delayed me by 2 hours causing me to be late for car pickup and cost more money, had to pay twice by credit card and Once by cash, called An also complained to corporate uhaul, was charged more than necessary and had problems with the AT also!

Sandra W.
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Customer did not leave a comment.

JORGE F.
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Dora R.
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Jose G.
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Gilberto C.
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Francesca B.
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First I wanted a 12 ft truck. They did not have any. So I had to get more truck than I needed. I drove a total of 75 miles approx round trip. At .79 cents a mile the cost of the mileage is way too much money. Then the $29.99 rental fee, and gas to replace what I used. Which was $19.00 worth. I had the truck less than 8 hours. For what I paid I could have hired 2 movers and their truck thru groupon and not had to touch a box. So renting a 15 foot truck is not the best deal out there. And if you don't refill the gas tank to the exact amount it was when you rented it, they charge you $3.75/ gallon to refill it themselves. If you return your rental truck after hours and dont "check" it in online with your phone they add $20.00 more. Next time I will prepare better and go another route then rent like this. My final expense was almost $120.00.

alma G.
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Customer did not leave a comment.

Bernadine D.
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Everything was great i reserved a pickup truck but they didn't have one other than th

Odelia S.
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Need a extra person so other customers don't have to wait while your employees is working with another person. Especially if just there to pay a bill.

Heather M.
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Customer service at this location was amazing! The man working stayed late to help us check in and we appreciate that tremendously.

alisha W.
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The guy was very rude. He told my mom that it would be a $20 fee for him to hookup the trailer. It was still hooked up to another Uhaul Truck and told her at first that she would need to unhook it and hook it to our truck herself. I will never rent again if we have to pickup from this location.

Robert M.
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Again there was no one there to know what to do. The online drop off process was confusing and tedious. Again no one around to help with drop off process.

Jose R.
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Customer did not leave a comment.

Octavio M.
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Customer did not leave a comment.

Colleen T.
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The service department was very friendly and very professional! We were very happy with our service!

ron G.
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Changes since last used UHAUL. A lot of electronic steps, like downloading copy of driver's license. Assuming everyone is able to do those kind of things, Some of us older people may not be.

Chris C.
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Customer did not leave a comment.

Travis H.
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It appears that the location may have recently changed the business name; the name on the sign did not match the name on the confirmation email. There was some small amount of confusion in trying to find the location with GPS. Otherwise outstanding.

John V.
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Rudest and most disgusting people I have ever dealt with. Incorrect about everything they told me including charges that were not applicable. U-Haul should cut ties with these people.

Pedro P.
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Customer did not leave a comment.

Leandro F.
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Customer did not leave a comment.

Robert M.
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Excellent customer service personnel.

Dillon M.
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The two ladies were very helpful with the situation regarding the wrong mileage and wrong gas listed.

Aaron D.
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Customer did not leave a comment.

Dolores R.
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Everyone that works there are very polite and professional and helpful

Aaron D.
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Customer did not leave a comment.

Barry B.
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Customer did not leave a comment.

irma H.
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Need more employees working. I came by the day before pickup to find no one there because the only employee had to go to lunch. He could have made my total experience even better if he had been there to give me some preliminary information that could have simplified and shortened my experience. No one explained the UHaul app and the importance of creating an account so I could return the rented trailer after hours.

Denerick B.
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Customer did not leave a comment.

Gaylene W.
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Customer did not leave a comment.

Betty C.
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Jennifer S.
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Make sure to remind them you ordered extra items such as a dolly and blankets because they forgot mine.

ruby M.
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