Customer Reviews for Storage One on 4th

This was one of the easiest rentals i've had, truck was ready when I got there all paperwork was done and drop of was super easy!

There was a problem with the first truck I received - it was an older model, but seemed to run well. By the time I had gotten home with it (only 8 miles away), there was a fuel issue that a motorist had followed me to my house and told me that it was leaking fuel big time! I noticed that after I had filled the tank with fuel, that it was already down 1/8 of a tank, and the smell of fuel was strong, along with blotches of fuel up the hill. I called the rental facility, and they were very apologetic (apparently, they have had some issues with cut lines and fuel thefts), and Brittany swapped out my vehicle with another one that was newer and even cleaner than the first one! I do not blame her for the problem, and I commend her for quickly setting up my replacement vehicle!

Erikka was incredible and very helpful. She is an excellent staff member!!!

Wonderful service. Much better than the location we used to use.

Friendly helpful associate.

Include the correct starting odometer reading.

My experience was perfect. The gentleman who assisted me at the time was awesome, super helpful, fantastic.

Jeremiah is the man. This place absolutely rocks because of that. Quick , Professional & courteous.

No one explained that I needed to refill gas, so good thing I checked. Also, the online checkin process was ridiculously long.

Hard to find the first time there but location was good for me. Disadvantage is that it is a one person joint office so there is not always someone onsite. More than once the door has been locked and you have to call. Good service otherwise.

The truck i got had no shocks the ride was bad

Vehicle needs washed and interior detailing

Thanks, love that it's so close to where I live. 1st time I have ever used one of the pickups. Only hiccup was as I was pulling out and driving to my next destination the low tire pressure light came on. Apparently was something stuck in the tire, so I filled up the tire and it seemed to hold even with item stuck in the tread. So I went ahead and used the truck. Worked very well. I will be using you guys again most likely. Thanks so much. Process was very easy.

Rent a truck to move a small boat. I specifically told the rep that i do not need insurance on it. when I got my receipt, there was a fee for insurance. I was never asked for it and did not want it. Now to get that fee remove, I have to spend at least an hour to have it remove. Not very professional like other uhaul location.

I was charged for CDW which I didn't want. The app keep closing before I was done. The app said I would pick up the keys in a box. Not. I had to go in the store which I was lucky was open and the office guy had to do everything I did on the app over again

We are happy to have you in the neighborhood worked out fine.

The truck was very “squirrelly” and didn't drive well. The mirrors didn't stay put. The location changed the originally gas amount; overall the worst U-Haul experience we have ever had.

thank you!

The staff are not knowledgable enough. It took me nearly a half hour to get my truck because they couldn't get the program to work with my reservation. Really unacceptable experience.

The van I rented was really nice. It fit everything.

Very friendly and professional staff member. Clean and organized office, and vehicle. I'll rent from this location again. Thanks.

My experience was very good. Carmen was very helpful in getting me going in the unit I rented

Excellent customer service

The truck was actually very clean, but the front end could use an alignment - the steering needed a lot of correction while driving. Mind you, it did have 98,000 miles on it, and other than the steering issue, the truck was rattle free, and clean, it was just a steering problem. Carmen, who helped us that Storage One, was really nice and courteous in the process, and I couldn't have asked for a better person to handle the details on the rental!

The young man at the counter was fantastic; attentive, personable, friendly, and customer service oriented. 5 stars to him!

Storage One.. Great job maintaining those box trucks. Only. 1 suggestion: The window Crank needs to be greased And or lubricated. For ease of operation.. Thank you..JW.US.LC.

Ebony did a great job

Not many vehicles but was able to get in and out easily.

We were treated like stars by both Carmen and Ebony. I am so glad we selected the Storage One location! The van was clean and easy to drive. I'd advise you to add a very bright “ make sure door is fully open and secure” sign as we had problems with the door unsecuring itself and closing whilst we were loading. I advised Ebony to have the latch checked to keep others safe. All in this was a great experience made better by the great staff at Storage One, and I would not hesitate to recommend this location to others.

Excellent service and personnel.Very pleasant experience.

N/A

Carmen is truly fantastic!.. I love coming to this site for either my storage needs or rental needs. Carmen is efficient and always has a smile on her face.

Thanks to Ebony for making this a seem less move out/move in experience.

Excellent service and pleasant reception.

The pricing is very confusing with piles of hidden charges. I ended up paying more than double of what I expected to pay. I think that I should've been told a flat upfront fee, then possibly extra charges for millage.

Absolutely the best truck rental experience I have ever had! This includes other U-Haul rentals as well. The customer experience at Storage One on 4th is outstanding! Will use again.

Ensure the reservation is valid at the site you send the customer. Also, inform the customer of all charges to be incurred. I was not told to refill the vehicle to the same level as when it was picked up. I assumed this was covered by the mileage fee since it is so high. I will look elsewhere next time I need to rent a truck.

I believe everything was great from this dealer. Great Manager and assistant Manager, easy pick up and return . I wish every location was this great. Thank You for being there keep up the great work. Thanks again

Great service:)

Location we ended up finding truck available was outstanding. Originally had trouble reserving truck on your website. Called locations close to home but no one ever answered the phone. Started calling other locations and had great service. I would go back to storage one on 4th in Renton next time I need a truck. Even though it's farther away from where I live.

Superior customer service!

The customer service representative at Storage one was very courteous and very helpful. I would like to give a special shout out for Carmen for a very pleasant service even though my Equipment was not ready for pickup at my scheduled time.

Carmen is a professional through and through

Speedy service and she explained that the van rental is 19.99 plus the mileage, not 90 dollars as it says online. The van had some hiccups on the road. It would lunge forward at times without any acceleration. May need maintenance.