They need to do Better costumer service,
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Customer Reviews for Storage One on 4th
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented for our storage location (Storage One), which was a plus. It isn't as busy as the one that is west of this location. The truck, despite the 130,000 plus miles, ran great, which means it was maintained well! I would rent from there again. The one nit was that the computer system wasn't cooperating with the agent at the location initially, but he was finally able to get in to the system.
TIMOTHY MReally friendly service and quick!
CHRYSANNA PRepresentative at the desk was Stellar! She is customer focused, knowledgeable, kind and professional. Best experience.
ZELDA IAssociate who was there to check me in and out was not the friendliest nor the most helpful. I returned before she was closed but she did not want me to check out with her. She wanted to leave to go home and made me check out online instead.
CAROLINE CThere were system issues and no gas in the truck but the sales associate was really nice and helpful.
Kimberly DMake sure people throw thier Unwanted items in the garbage. items were left in the back of the uhaul. I rented.
CHERYL MMario & Brittany provide fantastic customer service. I will definitely rent from this location again!
Robert THad to wait outside for attendant, tried the call the number posted on the door with no response. When he finally arrived he was loudly talking on the phone. Rented a box truck and realized after leaving the pick up location that there were a number of supplies that I had not rented stored in the back and taking up truck space. Truck sign out forms were also inaccurate, stating that there was nearly 1/4 tank of gas remaining in the truck. However, the gas level was much lower (1/16 tank, at most) and the gas light came on after driving literally only a mile from the pick up location. Attendant told me to document accurate gas level on my checkout forms, which I did.
EMMA BWifi was having a hard time processing therefore, allowing down my check in time.
CARI GCust svc Brittany was GREAT
KEVORK TCheck in was inordinately slow. One couple ahead but a thirty minute wait. Van in good condition but back end not swept out and lots of dirt and garden debris. Worker very nice but overwhelmed. Check in was smoother.
KAREN SMake sure signs are on both doors
Richard KEasiest rental yet! Will be back!
Sheila LBrittany at Storage One on 4.th is awesome , incredible and provided outs customer service. This entire U-Haul experience was so much better than our previous experience.
John BMaintenance as far as engine and fuel system. It was dumping gas As I drove and the smell started to get to me. I did not feel safe. Also, the gas cap warning buzzer & word warning came on. Customers need to feel safe and be safe.
Sheril BNo key drop off box, was charged over my allotted mileage and gas because I was told to return my truck here from tacoma
BRUNIE AMy bill was all wrong. I had a $19. Small truck charged 29.
Gregory BEverything was amazing. I arrived, signed the papers, was handed the keys, got my day started. When we were done, they were ready for us and it was smooth and swift. Also there was a problem on my end with me debit card. the storage facility, the U-Haul store and U-Haul ccorporate offices handle it professionally. Thought we were waiting for my phone call to take care of it and it went quickly and I appreciate that. I will definitely use your facilities again Services again and refer you to any one.
kellie wFriendly, fast service , and very clean vehicle
amy jVan was what we needed but upon trying to fill with gas, fuel lines were cut and over a gallon of fuel was wasted. Needed to contact roadside assistance. Which caused over 3 hours of waiting and wasted of time. Caused a complete delay in our moving process.
Heidi Ctl;dr - unable to pick up 24/7, delayed our move by 3 hours, sent us to a U-haul store, U-haul store sent us back to Storage One to remove prepaid supplies, Storage One can't remove prepaid supplies, I handle everything myself by calling customer service. Moving day is already stressful, but this was a majestic way to kick everything off. Pickup was a nightmare and delayed our moving plans for the day by 3 hours. The location is advertised as being able to pick up 24/7, regardless of whether or not the business is open which I confirmed 3 weeks in advance. We arrive the day of our move at 8am and the app tells us the location has flagged our pickup for in-person checkout. There was another car in the parking lot in our exact same situation, unable to pick up at 8am. We wait 2 hours for the location to open, the person behind the desk says U-Haul isn't giving them the necessary tools to perform 24/7 checkout. Storage One on 4th did not have the furniture pads or the hand truck we rented and sent us to the U-Haul store front down the street to pick them up. The store front says they can't provide us these items from their location without creating a new order, and that we need to cancel these items on the Store One on 4th order. The person at Storage One doesn't know how to do this for us, and I ended up calling customer service while they were calling around. Customer service handles everything for me quickly, while the staff at Storage One is calling different support lines themselves due to some very unfortunate timing on losing internet (not the staff's fault). We collect and return the furniture pads and hand truck from the U-haul store front down the street, while returning the van to the Storage One location. Not the most elegant start to a moving day. Save yourself the headache and drive 2 minutes down the street to the proper U-haul store.
Tyler RRio was excellent; helpful, informative, and kind.
Michael HEverything was perfect, great service.
Vladimir LLocation did not have enough accessories to fulfill order and vehicles were not secure; gas cap had been removed
Jeffry HI can’t think of anything, except to make sure you have reserved, the size truck you will need. Double check before going to call and confirm, the size you reserved is there. Staff is awesome , and very helpful and friendly. I recommend this site, for all your moving, and storage needs. If they don’t have it, they will find it !
Denise BTruck rented ran rough dirty and somehow neglected.
Roy Rthank you!
Tracy NThe Bellevue Texaco,15220 SE 37th St was very poor. They contacted me the night before my scheduled pick up day that the Rental Truck was not available. I had to scramble to get a truck at Storage One which was 13 mile further away. And I get charged the extra miles. I'll never use Uhaul again.
Yukikazu TNothing it was a great experience I will go there again
John BThis place was great. It was and extra 50 miles away, but I wasn’t tools I was reserved and lied too. Really got screwed
Marc Lnone
SALVADOR IMake sure that the vehicle is clean.
Adan UThe Truck needs an alignment
Jeremy DEasy to get to, but small and difficult parking situation.
Mitchell LNo, staff was very friendly and helpful!
Peter BI booked a u-haul at 5:00 pm to pick up. So went on time to pick up but there is a truck available I had waiting there for 1 hour and 30 minutes.:( If there is no truck available should have been notified to me.
Nagaraju NBrittany was amazing and true gem!
KEITH DThe young man who took care of this piece of the rental process was very pleasant and helpful
Raymond RThe online submission is faulty. Neither the online reservation nor the pickup and drop-off uploads worked. But the actual people were very helpful!
Barbara MThey actually had wonderful customer service that was friendly and surprisingly quick.
GEORGE AIt was my first u-haul rental and it was a great experience. The representative was extremely helpful. The truck was fine and meet all my needs and expectation.
Soumya BBetter online booking for multiple uses the same day.
JASON PGreat experience! Well-streamlined and friendly, helpful staff
MATTHEW BI thought both the staff and the equipment were excellent and very helpful. Keep up the good work!
RANDY LI would prefer that the tank start at full. It’s difficult filling the tank to anything else when returning. Tried to guess how much gas I used- ended up just filling it up.
KATHERINE SBrittany was very professional, friendly, and explained everything to make sure my needs were met with the Uhaul rental.
BENJAMIN TFlat rate
Brandon jStaff was very helpful and personable
HOWARD SI tried using your online pickup option. And completely unexpectedly the process asked for a 2nd person for verification purposes. It was weekend, so my two contacts that I provided did not pick up their phones. I had to drive to them to let them know that U-haul will be calling them. Also, the location where I picked up the truck stated that I have to return the truck by 4 pm, although the contract I got from U-haul stated 6 pm. Very inconvenient.
MAKSUD INothing. New employee who was unfamiliar with rental process but handled it so well with help of the manager. Good help and a kind employee. All well.
WILLIAM LThe truck was dirty, full of mud.
RODOLFO JPrice was way to high
Sarde JThis was one of the easiest rentals i've had, truck was ready when I got there all paperwork was done and drop of was super easy!
RONEIDA GThere was a problem with the first truck I received - it was an older model, but seemed to run well. By the time I had gotten home with it (only 8 miles away), there was a fuel issue that a motorist had followed me to my house and told me that it was leaking fuel big time! I noticed that after I had filled the tank with fuel, that it was already down 1/8 of a tank, and the smell of fuel was strong, along with blotches of fuel up the hill. I called the rental facility, and they were very apologetic (apparently, they have had some issues with cut lines and fuel thefts), and Brittany swapped out my vehicle with another one that was newer and even cleaner than the first one! I do not blame her for the problem, and I commend her for quickly setting up my replacement vehicle!
TIMOTHY JErikka was incredible and very helpful. She is an excellent staff member!!!
Linda WWonderful service. Much better than the location we used to use.
William GFriendly helpful associate.
Lawrence SInclude the correct starting odometer reading.
Aditya B