The customer service representative at this location was awesome! He was friendly, helpful, and sped along the pick-up process.Laurie N.
Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mary H.
Visors are broken thus representing a sight/ visibility hazard. Windshield is also in need of cleaning.Bryan V.
Customer did not leave a comment.Sean B.
I can't think of anything to improve this location. Owner is very friendly. When it comes time to rent again, I'll happily use this location.Michel P.
This location was awesome. They helped me so much when U-Haul Central messed up so many things.Valerie B.
Customer did not leave a comment.Tony N.
Check the trucks. My check engine light was on. Cupholders were dirty. I asked for a furniture dolly and there was a regular one instead. Please make sure the trucks have the proper equipment. The office was closed on Sunday so I couldn't go in and talk to them.Emma G.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.Bobby M.
Customer did not leave a comment.Wayne W.
Great guy, very very helpfulDiane W.
Customer did not leave a comment.Don P.
Customer did not leave a comment.Alyssa F.
Owner was very friendly and the process was quick. He gave us a quick rundown of the rental process and the truck itself. Would definitely rent from here again!Heather W.
Truck had a terrible vibration in the left front wheel. Nearly undrivable at highway speed. We had to â€œlimpâ€ last 250 Mike's of our trip.Donald P.
The only thing was we could not get the ramp to come down it would only come out about 15 inches and was stuck. We then could not get it to go all the way back in and had to really force it in to get it to latch so we had to lift everything into the truck so you may want to check that out and see if it needs some repair.Donna C.
The ramp on the truck was broke and they had to move us twice to a new location in order to have a vehicle that would be available.Adam J.
Our uhaul was broken. We were unable to get the ramp out Bc something was rusted out under the truck. My father rigged it so we could use it Bc no one could come that day to fix it. And there was no other truck we could have rentedKatie P.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.Jim S.
My entire experience was an absolute shit show sorry for my language. I live in Ohio my uncle is recently disabled so we were moving him from his home in Kentucky to OH. A uhaul rep was supposed to call me the day prior never didâ€¦ I tried to call and waited on hold for over an hour before I finally hung up. My uhaul and tow package were at two diff locations in Hebron Kentucky I was calling to verify. At 7 am I received two Phone calls back to back from uhaul verifying my reservation finally. Iarrived at 9 am to the facility after driving 4 hours and I was told our truck was not at this location but 40 minutes away, the way we just came. There were two other couples in the facility with the same issue. I was told however this location had my tow dolly. So after driving 40 min each way I arrived back at the facility around noon to a note on the door which I have a picture of that states they were closed for an emergency. I then had to call uhaul and drive another 25 min each way to get the tow dollyâ€¦ finally at 2 pm I was able to start loading. This truck had faulty wipers that flew off in the rain on the way back to Ohio and the gears did not shit properly this truck was a death trap. We were given extra miles for all of the run around and told we'd receive a $100 refund which in my opinion isn't even enough to compensate my personal gas wasted but we then only received $50 refund. I've never had a bad experience with uhaul this was crazyTiffany R.
Great service! The owner was already coming out of the office before I finished parking. He took the keys and that was it. In/out in 2 mins!Jeffrey D.
Customer did not leave a comment.Drew R.
Customer did not leave a comment.ROGER C.
Customer did not leave a comment.SHERRY P.
Customer did not leave a comment.Paul M.
Tom is a very helpful person, good experienceMike E.
Customer did not leave a comment.CHRISTOPHER Y.
Customer did not leave a comment.MANDY H.
When I went to pick up the truck I rented I did the phone pickup but I didnt get an code sent to me so I had to call and luckily someone answer the phone. They had to redo everything for me. That was a big mess. Pick up truck by phone a very big mess and made it very stressful for meTravis R.
the guy working was very professional and helpfulTAMMY B.
Clerk was not wearing a mask and obviously had no regards for customers in that aspect.MELVIN W.
Best uhaul rep I've ever met! He was in the driveway while I was pulling in, navigated my back up spot, unhooked the trailer and the whole experience was 2 minutes, excellent to say the least!BRANDON W.
Customer did not leave a comment.FRANCIS H.
The individual was rude and I did not feel as though I was valued as a customer. He also selected the insurance when he checked me in, without asking me if I wanted it.Kenneth A.
Have a faster way to do self check outsteven H.
Tom - was most helpful. I have rented with u haul numerous times over the last 40 years, but this was my best experience.dan A.
Customer did not leave a comment.Lester E.
Customer did not leave a comment.David H.
Always a great experience! Never had a problem, easy to drop off trailer across the country.Gary W.
Clean the cup holders in the truck a little better. Gentleman working at the business was very nice and very helpful.Russell B.
I came a couple of hours early for my rental and at this time the Uhaul system wasn't working. Myself and one other customer waited approx 45 mins for a resolution. The rep helping us was kind and pleasant through out the wait. Truck was fine, windows were dirty and one maintenance light was on, didn't bother me since I was only using it for the day. Will definitely use this location again.James D.
Always a great experience.Thomas B.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.JOHNNY W.
nothing they were wonderfulZelma G.
More vehicles available. I got the last one which was a size smallGreg H.
Customer did not leave a comment.April T.
Customer did not leave a comment.DAVE C.
Truck drove asbsoultey horrible. Transmission service light was on and it didn't really want to shift out of 1st gear, which caused it to eat through gas and ride rough. When I called mike to tell him about it he was extremely rude, I would never recommend them to anyone.Jacob B.
They never answer the phone, made me pay the first month even though I got a free month for booking the truck and storage at the same time. Now they sent me a late notice even though the manager assured me he would make notes for my free month. Now I can't reach them on the phoneLinda H.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.Sunshine P.
Just keep doing what you are doing.David C.
Customer did not leave a comment.Elaina M.
Awesome experience. Would highly recommend Storage Plus.Emily H.
The owners were fantastic. We would rent from here again. Thank you for such great customer service.Krista S.
Customer did not leave a comment.Lonie S.
Customer did not leave a comment.cheryl C.
Customer did not leave a comment.Brett H.
The airconditioner in this truck did not work. In the middle of July, for 90+ degree heat and 3 sweaty guys, that is a deal breaker! The radio also did not work, which is just a minor annoyance.Steve G.
Customer did not leave a comment.MICHAEL H.
Worked with Tom - he got me on the road in no time!Nick B.
Checked the trailer at each stop. Never had a problem. It was clean inside. The roll down door worked perfectly. The person in Amelia who took care of us was very professional and treated us well. Will always recommend Uhaul to everyone!Gary W.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Angela C.
My experience was good first to ever drive a uhaul and it was good and easy to operate.CYNTHIA J.
Customer did not leave a comment.Jared C.
Customer did not leave a comment.David M.
Attendant was amazing!! Friendly, efficient and polite. Great job!!Debbi C.
Customer did not leave a comment.Kristy C.
Customer did not leave a comment.Jacob S.
Tom is an excellent example of customer service! My experience was great and I will rent againMike S.
Customer did not leave a comment.Iris H.
Customer did not leave a comment.William R.
Customer did not leave a comment.michael A.
Customer did not leave a comment.Crystal P.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Davina M.
Customer did not leave a comment.Catherine K.
The person in the office (I think Jason) was very accommodating. I was in and out of there in 5 minutes and he pulled the truck to the front door for us. Place was clean and will come back if I need a truck in the future.Edward C.
Not one thing. Everything was perfect . GordonGORDON O.
Very professional and very friendly. The gentleman was sincere in concern for my best interest. May sound cheesy but it felt like a family atmosphere. He helped take a lot of stress out of my day.Teresa M.
Very friendly and excellent service. Will definitely be back if I need any other assistance. Thank you!Tyler B.
Customer did not leave a comment.DAVID W.
The guy in the office was very helpful and pulled the truck to the door for me as well as explained everything very well. I will come back here.Denise F.
Jason was great, parked the truck for me and made sure I knew what was going to happen next in the billing process. Will come back to Storage Plus.Nick M.
Customer did not leave a comment.Ralph S.
My only complaint is that it was not made clear that there was a fuel charge. I was charged over $20 for fuel and only put 51 miles on the truck. At 99 cents per mile I thought that was included. I would have put fuel in at a much lower cost to me had I been informed.Susan O.
They answer the phone quickly with q real person. What a plusWilliam F.
Easy process Jason was good to deal with will come back!Charolette S.
will come back here in the future the guy Jason was very helpful.Gary H.
Customer did not leave a comment.Bobby M.
Customer did not leave a comment.kellie E.
The passenger side of the overhead had been damaged and allowed some water in the cargo section. Not a big deal for us because we were only moving locally. A long trip in the rain could have ruined belongings. Our guy at the counter was efficient and got us going quick. Will use them again.BILLY A.
Very friendly staff and easy ordering processSarah L.
Customer did not leave a comment.Colman F.