Customer Reviews for Storage Pros Griswold LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Pros Griswold LLC

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Kevin C.
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Customer did not leave a comment.

James P.
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we were told that the drop off location was open until 7:00 pm however, when we got there their hours were till 5:00 pm. No big deal we wish we knew that ahead of time. We had to do after hours drop off.

jocelyn W.
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Customer did not leave a comment.

KELLY ANNE G.
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Amazing service

Lauren M.
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The manager Dan, he is amazing. Very knowledgeable, pleasant to speak with. Very helpful, 10 out of 10 I'd come back.

Katrina G.
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Customer did not leave a comment.

Edward Z.
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Customer did not leave a comment.

Douglas T.
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Great customer service!

JOANNE M.
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Dan and the manager (sorry l forgot his name) went above and beyond! I had such an amazing experience as they walked me through the process. I highly recommend this location!

Andrew L.
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All great, however the furniture dollie and covers that I paid to rent were not in the truck

Jazmine A.
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Do not offer the 24/7 Truck Share service. It is ineffective, confusing, and a waste of time. Luckily, I arrived early to my pick-up appointment so the gentlemen were able to help me get on my way but I received zero confirmation or instructions on how to access the keys or vehicle from Uhaul. If I had arrived on time, It would have been a day wasted. This service is useless.

Dawn M.
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I am happy with the small truck I ended up renting it was good for what I needed and easy to drive.

thomas R.
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Customer did not leave a comment.

Ryan S.
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The representative was nice to work with. Thank you.

Karissa C.
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Customer did not leave a comment.

Danielle L.
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Customer did not leave a comment.

ronald M.
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keep up the good work

Cassidy G.
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Hire someone new

Larry F.
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The interior, windshield were filthy. Hard to see out the windshield. Also the truck seemed difficult to start.

Arthur L.
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Daniel, the manager at Griswold, was very helpful, and I would recommend renting from him. The U-haul trailer, however, had a problem: the door spring was so strong that the door sprung up suddenly and then jammed. Dan was able to fix it for us, but U-haul should have made sure the trailer was in better shape before sending it to the Griswold store.

francis C.
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Customer did not leave a comment.

david W.
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Customer did not leave a comment.

tina F.
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Have straps available to rent for customers

Jeffrey P.
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There needs to be clearer communication on the rules of picking up the uhaul. When we reserved it online we were told we could pick it up with our phone at 8 am. When my husband went to the location to confirm he was told he had to wait until 8:30. On pick up day we were both given attitude because we weren't there at 8 am. It was not the best way to start our day of moving.

Matt J.
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Customer did not leave a comment.

Kasra G.
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Excellent all around!

Melinda B.
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See above.

DAVID B.
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Van was not clean in the cab

Glenn A.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

Patricia C.
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Staff was very pleasant and knowledgeable.

SUSAN T.
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Give a quick sweep of trucks...there were quite a few loose screws, which would have scratched the items being moved if we hadn't swept it out before loading. UHAUL company could offer military discounts.

Mike D.
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Customer did not leave a comment.

Andrew B.
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Our overall experience was poor. We were supposed to have a 17ft truck reserved at a different location but the key was not left as it should have been for a self pick-up even after confirming the day prior that everything was good to go for the morning of the rental. So we had to not only drive to a different location to pick up our truck, but we also ended up with a smaller 15ft truck. This caused a major inconvenience for us both in additional travel and also in not being able to fit everything we planned on moving due to the smaller size. The pick up location in Griswold was fine and the truck itselt was fine, but our experience was awful and we absolutely would not recommend UHaul to anyone in the future.

Arthur R.
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Customer did not leave a comment.

Peter W.
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Super friendly employee!

Sharon H.
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Customer did not leave a comment.

stephanie R.
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Customer did not leave a comment.

stephanie R.
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Customer did not leave a comment.

MIKE M.
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i ordered a 20' truck, and have a reservation for it at the location that I arrived to. The rep said that he didn't have one. I was forced to take a smaller vehicle. There was no apology for inconvenience, no ownership of the problem from the rep. I was moving, I had no choice. I then took a time stamped video when I got in the truck of the gas available and the mileage. The time stamp was from the radio in the truck, not my recorder. Upon returning the truck and after putting in gas, I received a call from the rep telling me that the gas was short. I told him there was no way because the gas was lower than an 1/8 and not a 1/4 tank like he mentioned. When I returned the truck, I recorded another video showing the level of gas which was more than when I took the truck to begin with. The rep told me I was wrong. I then told him about the video and told me that I needed to come show it to him. Again, no ownership, it was was all my fault according to the rep. I told him that if I had to come bring him the video, I wanted the rental for free. He told me then the stop threatening him. There were no threats, it was just another way for him to NOT take ownership of the situation. Yes, I do have the video and this is EXACTLY the reason why I filmed it. I told him that he can't blame me for them not doing their due diligence and putting down the correct readings. He STILL would not take ownership of the issue and told me to never come to his location again. I've never had an experience in any retail location worse than this. He even threw U-HAUL under the bus by telling me "All they care about it making money." I had an associate with me as well that couldn't believe the things he stated. It was a horrible experience and because of it, I will never spend another dollar with U-Haul and I will also urge my friends and family to use a different service as well

SHALOM P.
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We were left in a bind by our movers so needed a truck. Cubesmart in Griswold ct hooked us up with a great truck at great prices and gave us the card for a moving company that was cheap and VERY experienced. Very happy with this truck experience. With so many moving expenses, cubesmart rents uhauls cheap and the movers were really cheap. Thanks so much!

WILL W.
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Staff was great to work with very pleasant experience I had with them I will be sure to recommend anyone looking to rent a uhaul or storage unit I am a very happy and satisfied customer!!

LOUIS M.
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Dan Houle was AWESOME!!! He reviewed everything with us in detail. I will make sue that everyone i tell i will tell them to see Dan. Great experience!

Zachary K.
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Daniel and Brandon went above and beyond with their customer service. 100% confident I will do future business with Storage Pro Griswold again!

FRED V.
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The ramp in truck was too steep

MIKE R.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

Carol W.
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My experience at your business could have been better. I dealt with too staff members. One of them was very cordial and nice. One of them was rude and obnoxious. He should take classes on dealing with the public.

Enrico L.
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Customer did not leave a comment.

Melissa C.
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Make sure that the equipment is inspected so that what happened to me with the tow dolly and my car doesn't happen to someone else.

Craig P.
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Customer did not leave a comment.

thomas B.
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Good People...

Scott L.
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Don't change a thing

KEVIN P.
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Nothing the staff was excellent and couldn't of helped any more, The gentleman behind desk was very know agave and friendly. ThankYou Kevin

Donald D.
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The gentleman that assisted us was excellent. He made sure that every I was dotted and T was crossed. It was an overall great experience. We would recommend Dan and his business to everyone that asked about the U-haul experience.

Mary R.
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This location was great. We only ended up here due to a lack of communication between the central reservation system and local dispatch. It would be great to have the reservation staff know the availability and location of trucks. We ended up paying $50+ over our original quote for an altered reservation because of this communication issue.

Charles J.
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Very nice experience, thank you.

SCOTT E.
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Customer did not leave a comment.

John L.
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online prices need to match agent records not different prices that is done on line ie: millage window on reservation and accurate total cost not surprised when you pick up truck

No reviews have been submitted for this location.

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