Nothing I can think of
Rob K
Customer Reviews for Storage R US East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was too small - this was size recommended. At location staff was not friendly
Kelly SExcellent customer service.
Andrew AToo expensive, attendant wasn't sure about payment when I dropped off
Romeo PThe app wouldn't or website wouldn't allow me to upload pictures after trying for over 20 mins. I replaced the fuel n still got hit with a fuel charge when it was left with more gas than I got it
Malissa RTruck was a mess when I got it. This truck is a moving DOT violation. The truck had less then a quarter of tank employee marked as 3/8. Didn’t have all equipment I requested had to drive to separate location to pick it up. Rented moving blankets 18 brought back 18 counters them several times. Next day the owner who is a real piece of work has the nerve to call wife get nasty with her and then leaves me a voicemail. One your employee told us after hours lock the keys on back of the truck. Upon arrival he went into the back of the truck and got the keys with a master key that he had the for the lock. I explain to the owner the nerve or the guy to then charge me a cleaning fee when the truck was a fucking mess when I picked it up and returned all the blankets charge me an extra $66. The guy is a crook, a thief, and a real piece of shit.
Matthew SCabin smelt like smoke and the App was a nightmare to use. Took almost a combined 2 hours to pick up and return using the app.
JOHN RFirst, our reservation could have been handled more efficiently. I called East and told both vans were spoken for, I was sent to West. When I arrived there I was told to read the mobile directions on the front door. Since I don't use a cell phone the agent let me in, said her van was spoken for, then she called East and was told both of his vans actually were available!! I reserved one w my credit card then drove back there. My driver, patient, waited at noon while I paid the bill, okay? Returning 4 hrs later, we got there before closing one very hot day. The AC was pleasant. Thank you.
Marilynn TStaff were extremely friendly and knowledgable. They were also efficient and had me out the door with the equipment in less then 10 min. Thank you!!!
Ihsan SI was charged for gasoline and the truck was brought back on a full tank. I am very upset by this.
max sNot a thing. Nice people and good service.
RICHARD BThe windshield wipers needs to be changed that’s all
Rosario DChange the wipers, because those were not in shape at all, did not wipe the windshield properly, was a hazard. The stearing had space so i had to be extra carefull while driving, is a hazard. Overall the truck/vehicle was clean and had a great customer service
Shefayed KMade rental easy and friendly!
Guy NI arrived after hours so had no interaction with the personnel. All went well and drop off was easy. I did get a bit nervous when I saw only one parking space, don’t know what I would have done if there were no spaces. Thank you.
Aaron FWe put gas to truck in the way how we got from beginning and gave the receipt . But he still charged us i have to dispute
Berkay iWish there was more space to drop vehicle after hours.
Christine BI dropped the truck with 5/8 of a tank. Why is there a $38 charge for gas?
Francis XFirst class operation
VINNY BThe only comments I have is that there was a dirty face mask lying on the front passenger side of the floor and that the employee didn't quite explain the check out process correctly.
Ellen KNo improvements necessary! I want To shout out Marilynn! She was such a doll and so sweet! She is the reason I’d be back in a heartbeat!
Thomas Bbetter
HEIDI CExcelente personas de trabajo
ROSARIO CThey didn’t have a one way trailer. So I had to drive two hours home and two hours back to drop it off. And then two hours home again. The employee Michael was very helpful
Brian KIt was a total pleasure working with this U-Haul location/team. Mary truly brightened my day. Thanks!
Oliver PThe guys that helped were gentleman
Ed HVehicle could have been cleaned better inside the cabin.
Neil VThis location is always presentable clean and the people there are always helpful. I have been there several times over the past few years.
michael eGreat service. I was there 5 minutes before closing and they took care of me
Ramon OWould highly recommend this location. Easy, friendly and Eddie is very helpful. Great customer service here. Thanks UHaul.
Jennifer MThe UHaul website to aquire and return the truck are AWFUL!!!!! It took us 45 minutes to check it out bc the website kept glitching, return was better at only 20 minutes. Horrible!!!!!!!!!!!!!!!!!!!!
Patricia TEddie was a gem. Helped me with the rental, was extremely professional and friendly. Started my day with a smile. Thanks.
Jennifer MMy comment has nothing to do with the UHAUL rental location but rather UHAUL reservation process. While we submitted a rental request 7 weeks prior to the date required we were not informed (despite several follow up calls I made) of the trailers availability until 2 days before the required date. . We drove a car from SC to NY in the hopes that the reservation would come through with no guarentee. Had we not gotten the UHAUL we would have driven these 800 miles unnessarily and not been able to move the required items. This is no way to run a "moving/relocation" business keeping us in the dark until the final hours.
Nancy DKeep up the good work.
RICHARD Rcharged my card twice for a mistake i didn’t make
charlese pPick up and drop off was great very easy and smooth
vincent mYou are doing a great job. Thanks
Julio MThe address is listed as 192 frowein Rd. Finding 190 is easy. I went up and down the road for a half hour to find 192. It is 2 miles east of 190 and the numbers are out of order.
MARY CWhen your renting a truck, the online person/ reservationists quoted one price and, when we went to pick up, the price was not in computer ( $500) difference. It was a promotional deal. The young man at the pick up site was very helpful in correcting the error without any problem. He was very helpful at resolving the error. Give him a raise please. He is dedicated to his job and takes his job seriously. You can tell, he cares for your company.
ALONDRA RGood interactions with all employees
donald cRepresentative was very courteous and professional
Bryan HEverything thing is good by
MASANDRAL T