Truck was a mess when I got it. This truck is a moving DOT violation. The truck had less then a quarter of tank employee marked as 3/8. Didn't have all equipment I requested had to drive to separate location to pick it up. Rented moving blankets 18 brought back 18 counters them several times. Next day the owner who is a real piece of work has the nerve to call wife get nasty with her and then leaves me a voicemail. One your employee told us after hours lock the keys on back of the truck. Upon arrival he went into the back of the truck and got the keys with a master key that he had the for the lock. I explain to the owner the nerve or the guy to then charge me a cleaning fee when the truck was a fucking mess when I picked it up and returned all the blankets charge me an extra $66. The guy is a crook, a thief, and a real piece of shit.Matthew S.
Storage R US East
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in East Moriches, NY 11940
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- 4.5 Average Customer Rating
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Cabin smelt like smoke and the App was a nightmare to use. Took almost a combined 2 hours to pick up and return using the app.JOHN R.
First, our reservation could have been handled more efficiently. I called East and told both vans were spoken for, I was sent to West. When I arrived there I was told to read the mobile directions on the front door. Since I don't use a cell phone the agent let me in, said her van was spoken for, then she called East and was told both of his vans actually were available!! I reserved one w my credit card then drove back there. My driver, patient, waited at noon while I paid the bill, okay? Returning 4 hrs later, we got there before closing one very hot day. The AC was pleasant. Thank you.Marilynn T.
Staff were extremely friendly and knowledgable. They were also efficient and had me out the door with the equipment in less then 10 min. Thank you!!!Ihsan S.
I was charged for gasoline and the truck was brought back on a full tank. I am very upset by this.max S.