Customer Reviews for Storage R US East
(U-Haul Neighborhood Dealer)

254 reviews

192 Frowein Rd   East Moriches, NY 11940
(1 mile east of Railroad Ave on the South side of Frowein Rd)

(631) 503-6036

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 5:30 pm
  • Sun: 10 am - 3:30 pm

Services at this Location:

Contact Us

(631) 503-6036

192 Frowein Rd
East Moriches, NY 11940
(1 mile east of Railroad Ave on the South side of Frowein Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 5:30 pm
  • Sun: 10 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
5.0

Customer did not leave a comment.

CAROLYNMARY R. 
Rating:
5.0

Customer did not leave a comment.

Dominga R. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
4.0

Representative was very courteous and professional

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Everything thing is good by

MASANDRAL T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

VERONICA M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERDAVID H. 
Rating:
5.0

Everything went well, this was our second "move" this summer, one for each son! Both went off without a hitch.

CHRISTOPHERM R. 
Rating:
5.0

Customer did not leave a comment.

SCOTTM W. 
Rating:
5.0

Check that people arent sleeping at the other end when people call for help...that would be a great start. Truck was very clean but not at all well maintained. Especially a new truck!

MARGARETL C. 
Rating:
3.0

Truck needed service and touchless pickup was difficult with no WiFi at site

Scott E. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Getting signed in was a problem. It would be good if there was a good WiFi connection.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

Stacie F. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Could not have been better!

LYNN S. 
Rating:
5.0

Everything went smoothly and customer service was top notch!! Ty so much!

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

DANIELBRUCE P. 
Rating:
5.0

No negative comments

CHRISTOPHERM R. 
Rating:
5.0

Customer did not leave a comment.

KALLEJ R. 
Rating:
4.0

Customer did not leave a comment.

MARKA M. 
Rating:
5.0

Customer did not leave a comment.

ARI G. 
Rating:
5.0

They are the most helpful staff. They are an asset to our neighborhood. I have rented 30 times for my business and they are always wonderful. Thank you, Jenny - Wildflower

JENNIFERN M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

The area to drop off the trailer is very small. It was hard to maneuver the trailer in a spot. Someone came in while we were trying to park it, and blocked our only way to put the trailer in a spot. We had to leave it in the entrance to the lot. The trailer was dirty and left our furniture dirty.

JOANNE D. 
Rating:
5.0

Always a pleasure to do business here,fast easy and efficient.

Gregg S. 
Rating:
5.0

Very convenient and quick,it's nice dealing with people who know how to provide a service.

GREGG S. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Not a thing my experience was outstanding

CHARLES M. 
Rating:
5.0

I can't believe think of anything. Everyone was so helpful and pleasant to do business with. Thanks again for making everything so less stressful

Catherine F. 
Rating:
5.0

Rep was nice as well

LINDA A C. 
Rating:
3.0

Truck sucked

Debra D. 
Rating:
5.0

Everything was easy quick and efficient,very nice experience.

GREGG S. 
Rating:
5.0

Very friendly people

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Enzo R. 
Rating:
5.0

Excellent staff

LORRAINEM V. 
Rating:
5.0

Excellent overall experience Thank You

David R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELL R. 
Rating:
5.0

Vehicle we rented was clean and working well. It was ready when we got there and the checkout was quick and seamless.

SUEA W. 
Rating:
5.0

Easy

Pattiann C. 
Rating:
5.0

The staff was extremely helpful and courteous. They answered all my questions and even made adjustments to my initial rental agreement to make sure I had everything I needed. A++

Michael D. 
Rating:
5.0

The location of the moving blankets/pad bag and the utility cart that is right at the back door should be moved to the front over the cab or it should be picked up in the office if you need it, it was such a waste of space for me with all that in the way. The bag sticks so far out and the cart is in the way. I had a big piece of furniture that i couldn't get in because of the bag in the way and I couldn't even move it without getting charged a fee.

Christopher L. 
Rating:
2.0

Customer did not leave a comment.

Frank G. 
Rating:
3.0

Better online directions

Roland P. 
Rating:
5.0

No improvements needed; excellent service.

LILLIANL P. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Great people, will be back again for my next rental

DEANJ JR M. 
Rating:
5.0

Best U-Haul experience yet. We will definitely use this location again! Thank you!!!

SARAH P. 
Rating:
2.0

Person just took truck key and walked away, said, well e-mail you, Later in there e-mail they said there was damage to the truck? There was no damage while I was renting the truck, this aggravated me even though I had insurance. I think they should go over everything while you are present.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

ROYE T. 
Rating:
5.0

Customer did not leave a comment.

JANET Q. 
Rating:
1.0

Customer did not leave a comment.

SARAHMARGARET K. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Amazing

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

RAYE A. 
Rating:
5.0

Loved them there!!!! They made it so easy and enjoyable!!

Kerri M. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND JR F. 
Rating:
2.0

It's completely too small and charged me 25 dollars because I dropped my trailer off hours. Booooooooo. Never going back there again.

ANDREW R. 
Rating:
5.0

The only thing to improve would be the age and mileage of the trucks. It would be nice to have newer trucks under 50K miles.

MICHAEL B. 
Rating:
4.0

Nothing. Frank was awesome to work with.

ROGEREDWARD JR D. 
Rating:
5.0

Customer did not leave a comment.

JOSEL M. 
Rating:
4.0

Customer did not leave a comment.

Kyran H. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

The website to locate and rent a truck is somewhat annoying to use, but the facility I used was excellent. Clean truck , friendly staff and easy to conduct business once I got there. Will be using this location next year for my annual rental for large flower purchase.

karen P. 
Rating:
5.0

Customer did not leave a comment.

Renata M. 
Rating:
5.0

Customer did not leave a comment.

RAY A. 
Rating:
5.0

Customer did not leave a comment.

TOM C. 
Rating:
5.0

Customer did not leave a comment.

patrick R. 
Rating:
5.0

Customer did not leave a comment.

Rashawn J. 
Rating:
5.0

Both U-Haul agents at the front desk Eddie and Mary handled my cargo van reservation with outstanding care explaining the details and steps. Mary helped me to decide the mileage then promptly emailed a confirmation. This morning Eddie handled the contract, and the transaction was completed rapidly when I picked up the van. We enjoyed driving and loading it because it was spotless.

Marilynn T. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Claudine T. 
Rating:
5.0

I was supposed to drop off the truck in Manorville at the hardware store. It was closed. I meant totally closed as in bankruptcy. In good consciousness I did not feel right leaving the truck there as there was no lockbox to leave the key. We tried calling different numbers at 8am for 45 mins to figure out what to do with the truck. Everyone we spoke to was as clueless as what to do as we were. I finally gave up and we took the truck back home as I could not miss work. Please take Manorville NY off your list of droppable sites. The people at the drop off site I returned the truck were very nice. It was a pleasure dealing with them the after the fiasco of trying to drop off the truck in the am.

Viola B. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
3.0

Customer did not leave a comment.

HENRY V. 
Rating:
5.0

Very easy to work with enjoy talking to Mary .

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Rocco Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
1.0

Agents were courteous and professional. Return was quick and easy.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Fredric G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Diane K. 
Rating:
4.0

Customer did not leave a comment.

Sarah Z. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

I am requesting a full refund of services provided, including cost of truck rental, fuel and hotel stays as a result of faulty truck maintenance, poor customer service via roadside assistance and what was an overall stressful, dangerous and inconvenient moving experience. For more information you can refer to file number 1678317.

DAVID BENJAMIN J D. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Very nice and helpful.

Ronald P. 
Rating:
5.0

there was just a slight smell of cigarettes when i got in the truck, i'm pretty sensitive to that smell, i would pay a little extra for a no smoking truck if one was avail.

Joe V. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

Howard P. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
No reviews have been submitted for this location.

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