Customer Reviews for Storage R US East
(U-Haul Neighborhood Dealer)

357 reviews

192 Frowein Rd   East Moriches, NY 11940
(1 mile east of Railroad Ave on the South side of Frowein Rd, Located next door to F & J Transmissions & Auto Body)

(631) 503-6036

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–5:30 pm
  • Sun: 10 am–3:30 pm

Services at this Location:

Contact Us

(631) 503-6036

192 Frowein Rd
East Moriches, NY 11940
(1 mile east of Railroad Ave on the South side of Frowein Rd, Located next door to F & J Transmissions & Auto Body)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–5:30 pm
  • Sun: 10 am–3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing George and Mary were phenomenal

MICHEAL N 
Rating:
4.0

Check vehicles over more effectively lots of damage on the truck that was not notated with stickers with “X” on them that had to be brought to the attention of the sales rep when the vehicle was dropped off actually had to show pictures with the date and time they were taken prior to me driving a vehicle off the lot

William B 
Rating:
5.0

Thanks for the memories!

Christine C 
Rating:
5.0

The person who runs the place is very friendly and helpful, an excellent person.

Jorge W 
Rating:
1.0

I was charged for use of a dolly that I did not use. The owner said he checked the seal before I left. He did not. I hope he really needed that $7, because I would NEVER rent from him again. He is a scam artist - charging for something I never used

Thomas N 
Rating:
5.0

Great service and people

Chris S 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

HIGHLY recommend this location! The owners of this location were knowledgable, flexible, transparent on pricing and very easy to work with.

SUZANNEG M 
Rating:
4.0

The van I received this time was an older one and unfortunately didn’t have a plug for my phone charge making it a bit harder for my GPS. Also, one of the air vents was missing the cover. rMary always does an awesome job making it easy to pick up the van (I’ve rented a few).. However, the older gentleman who was there when I dropped off the van was smoking INSIDE a van and that really bothered me. I would hate to have received that rental as I’m sure it smelled like cigarette smoke!!

Ellen K 
Rating:
5.0

Customer did not leave a comment.

Emil T 
Rating:
5.0

Mary and Eddie were awesome, helpful and kind. Would recommend to anyone!!

Anthony G 
Rating:
5.0

Friendly, helpful.

KENNETHPAUL J 
Rating:
5.0

Customer did not leave a comment.

Chad L 
Rating:
5.0

Nothing I can think of

Rob K 
Rating:
1.0

Trailer was too small - this was size recommended. At location staff was not friendly

Kelly S 
Rating:
5.0

Excellent customer service.

Andrew A 
Rating:
5.0

Customer did not leave a comment.

Cynthia S 
Rating:
3.0

Customer did not leave a comment.

Christina C 
Rating:
5.0

Customer did not leave a comment.

Laura F 
Rating:
5.0

Customer did not leave a comment.

MARCIAL S 
Rating:
1.0

Too expensive, attendant wasn't sure about payment when I dropped off

Romeo P 
Rating:
4.0

Customer did not leave a comment.

Lisa R 
Rating:
5.0

Customer did not leave a comment.

Nicholle M 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

Customer did not leave a comment.

amilcar d 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

ERIN G 
Rating:
3.0

The app wouldn't or website wouldn't allow me to upload pictures after trying for over 20 mins. I replaced the fuel n still got hit with a fuel charge when it was left with more gas than I got it

Malissa R 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
5.0

Customer did not leave a comment.

Danyelle S 
Rating:
1.0

Truck was a mess when I got it. This truck is a moving DOT violation. The truck had less then a quarter of tank employee marked as 3/8. Didn’t have all equipment I requested had to drive to separate location to pick it up. Rented moving blankets 18 brought back 18 counters them several times. Next day the owner who is a real piece of work has the nerve to call wife get nasty with her and then leaves me a voicemail. One your employee told us after hours lock the keys on back of the truck. Upon arrival he went into the back of the truck and got the keys with a master key that he had the for the lock. I explain to the owner the nerve or the guy to then charge me a cleaning fee when the truck was a fucking mess when I picked it up and returned all the blankets charge me an extra $66. The guy is a crook, a thief, and a real piece of shit.

Matthew S 
Rating:
3.0

Cabin smelt like smoke and the App was a nightmare to use. Took almost a combined 2 hours to pick up and return using the app.

JOHN R 
Rating:
3.0

First, our reservation could have been handled more efficiently. I called East and told both vans were spoken for, I was sent to West. When I arrived there I was told to read the mobile directions on the front door. Since I don't use a cell phone the agent let me in, said her van was spoken for, then she called East and was told both of his vans actually were available!! I reserved one w my credit card then drove back there. My driver, patient, waited at noon while I paid the bill, okay? Returning 4 hrs later, we got there before closing one very hot day. The AC was pleasant. Thank you.

Marilynn T 
Rating:
5.0

Staff were extremely friendly and knowledgable. They were also efficient and had me out the door with the equipment in less then 10 min. Thank you!!!

Ihsan S 
Rating:
3.0

I was charged for gasoline and the truck was brought back on a full tank. I am very upset by this.

max s 
Rating:
5.0

Customer did not leave a comment.

WILMER C 
Rating:
5.0

Not a thing. Nice people and good service.

RICHARD B 
Rating:
4.0

Customer did not leave a comment.

christian b 
Rating:
5.0

Customer did not leave a comment.

BARBARA B 
Rating:
5.0

The windshield wipers needs to be changed that’s all

Rosario D 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Nicholas M 
Rating:
5.0

Customer did not leave a comment.

CRISTIE C 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Change the wipers, because those were not in shape at all, did not wipe the windshield properly, was a hazard. The stearing had space so i had to be extra carefull while driving, is a hazard. Overall the truck/vehicle was clean and had a great customer service

Shefayed K 
Rating:
5.0

Customer did not leave a comment.

Vicky J 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

Customer did not leave a comment.

Joy D 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
4.0

Customer did not leave a comment.

Michele G 
Rating:
4.0

Customer did not leave a comment.

Dean s 
Rating:
5.0

Made rental easy and friendly!

Guy N 
Rating:
3.0

Customer did not leave a comment.

Kimberly F 
Rating:
4.0

I arrived after hours so had no interaction with the personnel. All went well and drop off was easy. I did get a bit nervous when I saw only one parking space, don’t know what I would have done if there were no spaces. Thank you.

Aaron F 
Rating:
1.0

We put gas to truck in the way how we got from beginning and gave the receipt . But he still charged us i have to dispute

Berkay i 
Rating:
4.0

Wish there was more space to drop vehicle after hours.

Christine B 
Rating:
5.0

Customer did not leave a comment.

jack b 
Rating:
5.0

Customer did not leave a comment.

Frank N 
Rating:
4.0

Customer did not leave a comment.

Nicholas T 
Rating:
5.0

Customer did not leave a comment.

David o 
Rating:
5.0

Customer did not leave a comment.

salvatore r 
Rating:
5.0

I dropped the truck with 5/8 of a tank. Why is there a $38 charge for gas?

Francis X 
Rating:
5.0

Customer did not leave a comment.

Joesph s 
Rating:
5.0

First class operation

VINNY B 
Rating:
5.0

Customer did not leave a comment.

david B 
Rating:
4.0

Customer did not leave a comment.

Ari G 
Rating:
1.0

Customer did not leave a comment.

CARLOS S 
Rating:
5.0

The only comments I have is that there was a dirty face mask lying on the front passenger side of the floor and that the employee didn't quite explain the check out process correctly.

Ellen K 
Rating:
5.0

No improvements necessary! I want To shout out Marilynn! She was such a doll and so sweet! She is the reason I’d be back in a heartbeat!

Thomas B 
Rating:
5.0

better

HEIDI C 
Rating:
5.0

Customer did not leave a comment.

VINCENT R 
Rating:
5.0

Excelente personas de trabajo

ROSARIO C 
Rating:
2.0

They didn’t have a one way trailer. So I had to drive two hours home and two hours back to drop it off. And then two hours home again. The employee Michael was very helpful

Brian K 
Rating:
5.0

It was a total pleasure working with this U-Haul location/team. Mary truly brightened my day. Thanks!

Oliver P 
Rating:
5.0

The guys that helped were gentleman

Ed H 
Rating:
5.0

Vehicle could have been cleaned better inside the cabin.

Neil V 
Rating:
4.0

Customer did not leave a comment.

DIANE J 
Rating:
4.0

This location is always presentable clean and the people there are always helpful. I have been there several times over the past few years.

michael e 
Rating:
5.0

Great service. I was there 5 minutes before closing and they took care of me

Ramon O 
Rating:
5.0

Would highly recommend this location. Easy, friendly and Eddie is very helpful. Great customer service here. Thanks UHaul.

Jennifer M 
Rating:
4.0

The UHaul website to aquire and return the truck are AWFUL!!!!! It took us 45 minutes to check it out bc the website kept glitching, return was better at only 20 minutes. Horrible!!!!!!!!!!!!!!!!!!!!

Patricia T 
Rating:
5.0

Eddie was a gem. Helped me with the rental, was extremely professional and friendly. Started my day with a smile. Thanks.

Jennifer M 
Rating:
5.0

My comment has nothing to do with the UHAUL rental location but rather UHAUL reservation process. While we submitted a rental request 7 weeks prior to the date required we were not informed (despite several follow up calls I made) of the trailers availability until 2 days before the required date. . We drove a car from SC to NY in the hopes that the reservation would come through with no guarentee. Had we not gotten the UHAUL we would have driven these 800 miles unnessarily and not been able to move the required items. This is no way to run a "moving/relocation" business keeping us in the dark until the final hours.

Nancy D 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Keep up the good work.

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

Ari G 
Rating:
4.0

Customer did not leave a comment.

Thomas K 
Rating:
1.0

charged my card twice for a mistake i didn’t make

charlese p 
Rating:
4.0

Pick up and drop off was great very easy and smooth

vincent m 
Rating:
5.0

You are doing a great job. Thanks

Julio M 
Rating:
4.0

Customer did not leave a comment.

William D 
Rating:
5.0

Customer did not leave a comment.

Colin T 
Rating:
3.0

Customer did not leave a comment.

TERENCE M 
Rating:
5.0

Customer did not leave a comment.

CHARLES K 
Rating:
1.0

The address is listed as 192 frowein Rd. Finding 190 is easy. I went up and down the road for a half hour to find 192. It is 2 miles east of 190 and the numbers are out of order.

MARY C 
Rating:
3.0

When your renting a truck, the online person/ reservationists quoted one price and, when we went to pick up, the price was not in computer ( $500) difference. It was a promotional deal. The young man at the pick up site was very helpful in correcting the error without any problem. He was very helpful at resolving the error. Give him a raise please. He is dedicated to his job and takes his job seriously. You can tell, he cares for your company.

ALONDRA R 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER M 
Rating:
2.0

Customer did not leave a comment.

evangelos g 
Rating:
2.0

Customer did not leave a comment.

Walter R 
No reviews have been submitted for this location.

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