Customer Reviews for Storage R US East

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage R US East

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Christopher L.
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The location of the moving blankets/pad bag and the utility cart that is right at the back door should be moved to the front over the cab or it should be picked up in the office if you need it, it was such a waste of space for me with all that in the way. The bag sticks so far out and the cart is in the way. I had a big piece of furniture that i couldn't get in because of the bag in the way and I couldn't even move it without getting charged a fee.

Frank G.
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Customer did not leave a comment.

Roland P.
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Better online directions

LILLIANL P.
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No improvements needed; excellent service.

Donald M.
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Customer did not leave a comment.

DEANJ JR M.
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Great people, will be back again for my next rental

SARAH P.
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Best U-Haul experience yet. We will definitely use this location again! Thank you!!!

Robert R.
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Person just took truck key and walked away, said, well e-mail you, Later in there e-mail they said there was damage to the truck? There was no damage while I was renting the truck, this aggravated me even though I had insurance. I think they should go over everything while you are present.

ROYE T.
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JANET Q.
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SARAHMARGARET K.
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Paul G.
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JOHN G.
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Amazing

RAYE A.
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Kerri M.
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Loved them there!!!! They made it so easy and enjoyable!!

RAYMOND JR F.
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ANDREW R.
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It's completely too small and charged me 25 dollars because I dropped my trailer off hours. Booooooooo. Never going back there again.

MICHAEL B.
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The only thing to improve would be the age and mileage of the trucks. It would be nice to have newer trucks under 50K miles.

ROGEREDWARD JR D.
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Nothing. Frank was awesome to work with.

JOSEL M.
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Kyran H.
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Arthur C.
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karen P.
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The website to locate and rent a truck is somewhat annoying to use, but the facility I used was excellent. Clean truck , friendly staff and easy to conduct business once I got there. Will be using this location next year for my annual rental for large flower purchase.

Renata M.
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RAY A.
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TOM C.
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patrick R.
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Rashawn J.
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Marilynn T.
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Both U-Haul agents at the front desk Eddie and Mary handled my cargo van reservation with outstanding care explaining the details and steps. Mary helped me to decide the mileage then promptly emailed a confirmation. This morning Eddie handled the contract, and the transaction was completed rapidly when I picked up the van. We enjoyed driving and loading it because it was spotless.

John L.
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Alan G.
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DAVID L.
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Claudine T.
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Viola B.
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I was supposed to drop off the truck in Manorville at the hardware store. It was closed. I meant totally closed as in bankruptcy. In good consciousness I did not feel right leaving the truck there as there was no lockbox to leave the key. We tried calling different numbers at 8am for 45 mins to figure out what to do with the truck. Everyone we spoke to was as clueless as what to do as we were. I finally gave up and we took the truck back home as I could not miss work. Please take Manorville NY off your list of droppable sites. The people at the drop off site I returned the truck were very nice. It was a pleasure dealing with them the after the fiasco of trying to drop off the truck in the am.

peter S.
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HENRY V.
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Steve M.
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Very easy to work with enjoy talking to Mary .

Rocco Z.
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ROBERT J.
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Jose L.
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Agents were courteous and professional. Return was quick and easy.

Fredric G.
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Nicholas P.
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Diane K.
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Sarah Z.
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WILLIAM W.
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Thomas D.
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DAVID BENJAMIN J D.
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I am requesting a full refund of services provided, including cost of truck rental, fuel and hotel stays as a result of faulty truck maintenance, poor customer service via roadside assistance and what was an overall stressful, dangerous and inconvenient moving experience. For more information you can refer to file number 1678317.

Sharon M.
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Customer did not leave a comment.

Ronald P.
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Very nice and helpful.

Joe V.
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there was just a slight smell of cigarettes when i got in the truck, i'm pretty sensitive to that smell, i would pay a little extra for a no smoking truck if one was avail.

RONALD S.
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Howard P.
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Mark F.
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Aurora J.
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nothing!!!

Brian K.
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Gerry B.
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Very disappointed ! The size truck I reserved was NOT there! I was informed the night before I would get a smaller truck since UHaul let it go out to someone else. The smaller truck cost me more I trips to my storage unit ,gas, miles and man hours of people waiting! The district manager never returned any phone call!

Russell H.
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James H.
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the online system was easy but pick up location was not even close to where i requested so i cancelled it. absolutely no help from the people on the 1 800 number . I felt like they actually gave me the run around and even transferred me to a different state on purpose. went local and had a much smoother experience.

thomas D.
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KAREN S.
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Kyle M.
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Perfect transaction

Donna N.
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Russell T.
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WILLIAM M.
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Mitchell H.
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The experience was great! Nothing could have made it better except being able to rent the equipment from the U Haul around the corner from me. They didn't have a pick up to rent

Michael G.
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Mary was extremely helpful and friendly!

Christopher C.
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Customer did not leave a comment.

John H.
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James S.
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pawel M.
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I passed 70 miles, I poured 7 gallons, next day I have extra charge for fuel 24$

Steven H.
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JOANNA K.
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Ben G.
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Amazing location and staff. Very helpful and even called when I left my credit card and mailed it out to me.

Monica M.
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The truck was hunk of junk slow as turtle

Raymond N.
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Russell H.
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Jennifer L.
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Booking online was easy. The truck was ready and checking in went smoothly. Very simple to drop off the vehicle after hours. Best of all, the price was very reasonable.

JOSEPH T.
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Truck had 90,000+ clean but had a vibration when sitting in neutral. Otherwise truck served its purpose.

RITA I.
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Van was new and clean and ran very well. It was also comfortable and it was exactly what we needed for my grandsons move to Albany.

ANNMARIE M.
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Everyone was very helpful and friendly.

donald O.
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Customer did not leave a comment.

helen G.
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KEN S.
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You lost my reservation at Roe motors And was sent to tour of the locations before I got a van and was sent to two other locations before I got van it was the worst experience I've ever had shame on you company for not doing the right thing

James D.
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great experience. Easy check-in and check-out

JOHN C.
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Customer did not leave a comment.

Robert G.
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The truck had over 90,000 miles and was falling apart. The passenger side mirror was held on with tape. We needed to stop and secure it with string, thankfully we found some, in order to be able to continue our drive.

Virginia F.
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I was quite disappointed to find the wheel well boxes on the floor. They hindered my ability to load the truck causing me to make several trips . Had i have known about the obstructed floor space, I would have rented another vehicle

DAWN M.
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Eric A.
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Steven S.
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Eddie and Mary were very professional and courteous. I would definitely recommend them to friends and family.

renee R.
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let the renter know it is a good idea to secure the dolly to the inside truck wall so it doesn't slide around when driving.

Caitlin M.
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John L.
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Sharon V.
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William M.
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Randall G.
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Later open times would be nicer. This location is close to home but far from my job so sometimes getting their after work is hard if there is traffic or a bad accident. Staff was friendly and helpful.

Bryan L.
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Customer did not leave a comment.

arlene D.
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the staff at this facility are super friendly and helpful

Jeffrey T.
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Everything was better than expected!

Robin A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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