Customer Reviews for Storage Rentals of America
(U-Haul Neighborhood Dealer)

280 reviews

998 Center Rd   Avon, OH 44011

(440) 937-3033

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/17/2022: Closed

Services at this Location:

Contact Us

(440) 937-3033

998 Center Rd
Avon, OH 44011

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 8/17/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

scott A. 
Rating:
5.0

Quick, easy, and staff was extremely pleasant and helpful.

Edward K. 
Rating:
5.0

Staff was incredible

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Very friendly manager and made my return experience smooth and simple.

Cesar C. 
Rating:
5.0

Nothing. The customer service and the truck were both excellent.

Timothy B. 
Rating:
5.0

The staff at this location are very helpful and nice. They are easy to work with. The van I rented had different tire pressures in each tire. The tire pressure warning came on during my move. I could not find any indication anywhere of the correct tire pressure. I added air to the front tires but I had to guess at the amount needed. It all turned out well however, the tire pressures should have been checked before I took the van. The correct pressures should be in an easy to find location.

Richard C. 
Rating:
5.0

Everything couldn't have gone better! Thank you for making everything so easy

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Pankaj S. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Wendy was great to work with, very helpful

Raymond G. 
Rating:
5.0

The two young ladies that were working Deb day we're so friendly and helpful they made you feel like they knew you. From the beginning of the transaction to the end they had nothing but good words and smiles on their faces, nowadays to get good customer service is very difficult but obviously these two young ladies new I lied about customer service they were great. Kudos to the two young ladies

Todd S. 
Rating:
5.0

Customer did not leave a comment.

wendy D. 
Rating:
5.0

Wendi was very helpful. Great sevice

June K. 
Rating:
3.0

I had my pickup location switched last minute to a new place that was 20 minutes away. when I went to pick it up from the new location the truck wasn't available and I had to have corporate call me for yet another location that was another 30 min away. This completely ruined my timing and I had to pay for an additional hour to the movers. The person on the phone from corporate was rude and I had to practically beg for some money to be returned as a compensation. I will never be using uhaul again and I will be informing everyone I know the same.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
3.0

I was allotted only 25 miles on a round trip and it's 22 miles one way I ended up paying double what I had expected already having a rough time. The staff was very helpful the van was clean the pricing and how it's displayed is confusing. Good service , but I could have used more miles on a round trip

Satedra B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

I had a wonderful experience. The truck was making a little noise but overall it was fine

Olia W. 
Rating:
5.0

Wendy did awesome. She was pleasant and accommodating. I will recommend this location.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Great customer service and friendly

joseph G. 
Rating:
5.0

Used this location twice now and both times we were very pleased.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

This location is the best place to get U-Haul trucks. Always ready on time. Always professional.

Brent C. 
Rating:
5.0

Friendly, prompt and courteous staff. Van was clean and available as expected. Reasonable prices. I highly recommend the Avon location!

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

Very friendly staff and very quick on the service to get me out the door. Will use again ion my next move. I rented 26' truck and a box trailer earlier for the same move. Both were fantastic at all locations. Will use Uhaul again

Jeff O. 
Rating:
5.0

The woman that handled all 3 of our rentals was wonderful. Above and beyond in customer service. Thanks so miuch for helping us deal with the stress of moving!

john O. 
Rating:
5.0

Make sure items are ready for pickup and staff is well informed

William M. 
Rating:
5.0

There is no improvement needed. Everything was perfect!

Jury M. 
Rating:
5.0

I think it should be mandatory that people do the pre-check in for their rental pick up because it would save a lot of time for the people who DID do pre checkin online from having to wait in line because of customers who did not do pre-check.

Lauren H. 
Rating:
4.0

Parking lot is a bit small to be convenient for trailer rentals. Staff is wonderful. If everyone were this nice and helpful, the world would be a better place.

John S. 
Rating:
5.0

Very nice people working there

James B. 
Rating:
5.0

The woman in charge was very friendly and helpful. The truck was in good shape and only had 39,000 miles.

Gregory S. 
Rating:
5.0

In and out with the pickup and online return was simple

Dustin L. 
Rating:
5.0

Wendy was excellent. I give her an 11 out of 10. Make sure she gets a big pay increase as she deserves it

John P. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Wendy was very professional and helpful.

Jose Vicente P. 
Rating:
5.0

Wendy at desk was amazing thank!!!

elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Darren T. 
Rating:
5.0

Customer did not leave a comment.

Elliott C. 
Rating:
3.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Wendy was great, quick and professional. Thanks

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Willard C. 
Rating:
5.0

Nothing. Both Wendy and Jasmin were very personable and helpful both times I visited this location.

TANGJA F. 
Rating:
5.0

Manager was outstanding. She made the checkin a breeze.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Cab had some trash under seats. The uhaul representative at the pickup location was incredible. Friendly and engaging l.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Christen H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Nothing. Customer service was excellent.

Patrick S. 
Rating:
5.0

Engine seemed to race, good vehicle availability, staff was excellent.

Jim T. 
Rating:
5.0

The woman that the store was so helpful and the UHaul was a joy to use

JARED C. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO F. 
Rating:
4.0

Online rental turned out to be very convenient

Michael P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

I have used uhaul to travel 3 times to South Dakota and to Florida with no problem at all. Thank you for a worry free experience.

DAVID S. 
Rating:
5.0

van floor was muddy

DAVID B. 
Rating:
3.0

Office hours are inconvenient on Saturdays. 9:30 am to 4:00 pm

George F. 
Rating:
5.0

Customer did not leave a comment.

JACOB Z. 
Rating:
2.0

No one let me n ow that when I was dropping off after hours that the gate would be locked. I assume I was supposed to return the vehicle to the lot next door. That would have been good information to have!

David W. 
Rating:
2.0

The vehicle and products were great. The process for reserving online was smooth and easy to use. The problem was with the verify online process. At each step; check in, verify vehicle before use, and verify vehicle upon return, the process would not open and made process very slow and cumbersome. Each step took over 30 minutes to get accomplished. Need to look into improving this process.

Robert P. 
Rating:
5.0

The person when I called said the facility closes at 400PM, I said i was 10 minutes away, and she said to go ahead and bring the trailer. I am very happy that they stayed for me to drop of the trailer.

Joseph M. 
Rating:
4.0

When you take a reservation keep it. Don't bate and switch me.

Kevin C. 
Rating:
5.0

Wendy was very helpful - great service!!

KIM B. 
Rating:
2.0

we had a 2:00 appointment and the attendant didn't show till 2:15 the attendant who hooked up our trailer did not lock the hitch down over the ball. we went over a railroad track and the hitch came off the ball. thank goodness for the safety chains. we put it back on but since we didn't get a explanation on how to do it correctly and we had never seen a set up of this kind. we did the best we could tightening it down. when we loaded the car the hitch shot off again and was pushed into our truck tailgate doing damage. the person who we bought the car from showed us we need to hold down the tab to tighten the hitch retainer nut. this could have been a real catastrophe had it happened on the way home with the $14,000 classic car loaded on it for transport. and yes we suffered damage to the our tow vehicle......I feel terrible because it was a friend truck we used for the tow vehicle... he said he would live with it. bit I feel it should be repaired by u haul... .

RAYMOND G. 
Rating:
4.0

Customer service was great, the truck cab floor was dirty but other than that it was all good.

Danny D. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

JACOB Z. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
1.0

Truck was filthy and a piece of junk. Took forever to get through check in process. I had no choice but to accept the $14 insurance coverage despite having my own coverage just so the sign- in process would finish.

Dianne M. 
Rating:
3.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

The woman who took the vehicle was friendly and helpful.

LELAND L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Truck ran perfectly. Very easy to drive the 20 foot truck. The use of their truck just made my day. Very cost effective for the job done. I will rent from the Avon Ohio location again. Lady there is really nice!

JON A. 
Rating:
4.0

Reserved a 26 foot truck at the location closest to my home but had to drive farther on the day I was to pick it up. When moving your time is precious and the truck should have been at the location I reserved it.

THEODORE C. 
Rating:
5.0

Great experience because of the representative at the location the van was rented from. She was friendly, helpful and professional making the rental an enjoyable and seamless process.

KENNETH G. 
Rating:
4.0

An error showed 2 trailers being reserved for me, which the lady tried very hard to correctly modify. It took a long time to resolve, not for lack of effort, but made the pickup time a lot longer than expected. I would rent from this location again.

Winson W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The brakes on the truck felt spongey.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

Micheal G. 
Rating:
5.0

Fast and friendly

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

LEE G. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE A. 
Rating:
5.0

Friendly and helpful representative. Quick drop off.

STANLEY L. 
Rating:
5.0

Customer did not leave a comment.

Lora P. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Wendy assisted us with changing our return location to this facility where our storage unit is located. It was not originally listed as a drop off location when we reserved it online.

JAMIEHOPE W. 
Rating:
5.0

Customer did not leave a comment.

david S. 
No reviews have been submitted for this location.

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