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DAVID M
Customer Reviews for Storage Rentals of America
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wendy was very helpful and friendly.
CHAD UThe truck drove very rough (jiggly). It was quite uncomfortable. Otherwise, excellent staff and communications!
KATHLEEN RThe personnel are friendly and helpful, especially Wendy. The whole process was quite simple and hassle free.
RICO CNone known
BRIAN CThe van had a lot of “play” in the steering. Difficult to stay straight.
George HI was there for a 215 pick up. My truck was not there. It was rented to someone else who didn’t show till after 230. I had paid movers waiting at my location in which delayed my whole moving process and cost me more. The back up truck in case the person didn’t show was on E and never checked in. So if I didn’t wait until the other renter got there. I would have had no truck at all. This is very unprofessional!
ANDREA DKeep staying very nice and helpful
DARIUS MThe U-Haul smelled like smoke, the app was not working, and the back was filthy
Brendan MNothing-pick up process was fast and easy
THOMAS FAn outstanding experience! Wendy was very helpful, & the gentleman who helped me upon return was great as well. Thank you!!
WILLIAM MWendy did a great job of getting us set up with the truck and a storage unit. Wendy is very professional and is great to work with she’s got it together! Thanks, Wendy.
DAVID DThe location did not have internet access. The Agent worked very hard to over come that problem. That should never be an issue in normal conditions. It was a beautiful Saturday. The Agent did very well to overcome the frustration.
John SWendy is absolutely fantastic and does whatever to make the experience positive
ALAN MPerfect
Fjorda HThe check in process was horrible. I had to give 3 individuals for reference which was weird.
NEIL FWendy had excellent customer service!
JAMES PThanks. Mission Accomplished
Mark KEverything was excellent. I had an issue with the U-Hall app during the return as it crashed as I was loading photos.
JEAN AI not satisfy the service .
Sonhung NPickup and drop off was quick, the staff was friendly and very helpful. I would recommend this location for your rental needs.
David OWendy was so pleasant and helpful. Would definitely rent from there again.
MARY FEverything went well. The on-site manager did a good job.
JOHN MWaited several minutes for the representative to handle a phone call with a difficult customer. Once the phone call was finished, I was on my way in 2-3 minutes.
Steven WPretty tough to improve. Fantastic staff and excellent vehicle. Great local location for me.
MARY KWendy at Storage Rentals of America Uhaul location is outstanding. Great service and she even helped me out during the “Worldwide Internet” outage happened and the Uhaul app was defunct. I will continue to bring my business to this location. Thanks Wendy for all you do!
Andrew OYour app on Iphone kept crashing, after the 3rd attempt to return truck I had to go inside and deal with an agent. Other than that, very good experience.
Steve KThere is a dead zone there so loading the info for online check in and check out is horrible. It took me over 45 minutes to get the vehicle and it would have taken longer to return it had a worker for the company not been there to manually check me out.
Gretchen HWendy did great job assisting me with the rental. She went above and beyond in providing great customer service.
Carl IThe location and the equipment were fine. The U-Haul webtool/software needed to pick up the equipment without contact/after hours is awful! If I were rating U-Haul as an organization and not this specific location, I would rate the organization 1 star - Poor!
DANIEL RTell customer how many miles are included in contract. It IS listed on contract but didn't notice or think to ask and then couldn't pick up all we wanted. Very nice folks at Storage Rentals
Luke WVery nice and helpful staff, next time I am in need of a U-haul I will be back at this location!:)
Alicia SWould not change anything Wendy at u store it in avon was great
gregory kRepresentative was beyond amazing!!
Ryan SNo improvement needed.
Jimmy BOnly comment was the truck only had 1/2 tank of gas at pic up but they wanted you to drop it off with 3/4 tank.
Jon GInside cabin should be cleaned in between customers. I’ve rented often in the past few years and this was the first one that was pretty dirty inside (drink console with spilled fluids and grime). Took it home and cleaned it myself before the trip.
Terri ESmooth process. The van was brand new and clean. Will definitely rent from this location again.
Edward KAC in the truck did not blow cold air. Only discovered this after it was fully loaded and on the road.
Paul GStaff working here is very nice and helpful
Jeniphin PShe was very helpful.
Julie Ppersonnel helpful = no only because we returned after hours. also strange that on pickup they indicated people do not take pictures. that i felt was risky and unusual. truck was given to me and on paperwork had marked more gas than registered when i started by an 1/8 of tank. i ended up filling it and STILL got charged for 6 more gallons after the fact. that too upsets me.
Brian PNothing, Wendy was so much help! The car had a hole in it which Wendy made us aware of, we later found out it was leaking when it rained but that’s not their fault!
Jessica JLocation was great close to home when I went to pick up the truck the key was not in the lock box and no one on the property even during business hours spent over 45 minutes on the phone with customer service who had to give me someone else’s truck cuz the key could not be located other then that easy and simple process
Amie JI dropped off on a Sunday so I didn’t speak to any employees. The only change would be to make it more clear which lot I have to park in
Lauren RWendy at this location is unequivocally the most efficient, multi-tasking individual that I have seen. I always rent from this location. Vehicles are always clean and well maintained. I picked up my keys on Friday and I was in and out in minutes. Wendy is always friendly and treats each customer as they are family.
Cynthia SThanks Wendy!
Sterling LWendy was wonderful! Very helpful, professional and friendly!
April AWhen we first arrived at around 3:45, she said our appointment was for 4:45 and I had to wait until then to get the truck. I explained I had an email and a voicemail that said noon, but a text that said 4:45. I explained we had driven 5 hours to pick-up the truck. So whatever she could do would be fine. Balance was prepaid in full at pick-up, I was told I had not added the Move Safe insurance for $48 I asked if it was required she said no so I declined. She then said I had a balance of 51.12. I asked what for, she said taxes. When handed my receipt it was for the Move Safe insurance she had added even though I declined it. She was rude and unhelpful since we had been there so we just took the truck and left.
Jennifer NWendy was very helpful and gave great customer service.
Chris L