Customer Reviews for Storage Rentals of America
(U-Haul Neighborhood Dealer)

Rating:

2.0

Be fair with mileage I was over charged for mileage and customers should beware of this

Rating:

5.0

LIz did an outstanding job navigating myself thru the app and making sure the vehicle was ready. It sure is nice to see the customer service is still alive and Well. Thanks for everything. Have a great Day

Rating:

5.0

Location was fine. Staff was very nice and helpful.

Rating:

5.0

Try had a bunch of dirt in it from previous rental. It should have been cleaned.

Rating:

4.0

No issues.

Rating:

5.0

Nice experience

Rating:

4.0

All it's fine

Rating:

5.0

Awesome service!! A very pleasant experience!

Rating:

4.0

No problem on return. Attendant was friendly and helpful

Rating:

3.0

The self turn in here is unreliable due to phone reception in the area. The process took an hour because pictures would not load. Recommend the installation of wifi at this location. I did not desire to rate personnel because this was a self serving enterprise, however it is required to proceed.

Rating:

5.0

Liz was an awesome person and very helpful.

Rating:

5.0

She was very nice and help me tremendously. She helped me with directions and was very kind and sweet

Rating:

2.0

This location was closed. When I called the number on the door I got an answering machine. I left 2 messages and never got a call back. Left keys in the slot. I wanted to drop off the truck and have a person to talk to, as the check engine light had come on. I do not like dropping off Rental equipment without a person to receive and inspect it

Rating:

4.0

I believe the location was set up for failure so I hate that this will be a poor reflection on them. My original reservation was for another location and I got a call that it was moved to 45 minutes away. Then we get there and the location didn’t even open at our reservation time. They were nice enough to be there already and help us but I’m sure they got in early to actually get other things done. The truck had just been returned. Little did we know all of our stuff would get dirty as a result. They also did not have the blankets we requested so a lot of our furniture was ruined and I am absolutely heartbroken. The ride was also the least “gentle” it could be— it was so rough that I as a pregnant woman couldn’t even be in it so my partner had to single handedly do the driving. I rented the same size truck to move down and did not have any of these problems. I am very disappointed despite the numeric review as I do believe the location itself didn’t even know the reservation came through last minute.

Rating:

5.0

The reservation was a nightmare. I entered it a month in advance on the app. But when I got to my original pickup location, there was no truck - not for 50+ miles!! I had been dropped off, assuming I’d drive the truck home. If the owner of the original Beaufort location had not gone WAY above and beyond, I’d have been 100% screwed. I am extremely angry with UHaul, but grateful for the good heart of the Beaufort Storage owner.

Rating:

5.0

Overall the rental experience was less than satisfactory. No phone contact from uhaul the night before my rental pickup. Uber'd to the Bluffton SC location and found out that they had no trucks. Person there called the 800 # and they found a truck in Beaufort. Uber'd again to Beaufort and once again there were no trucks available. However, Ms. Liz at the location was a TREMENDOUS help in that she called her regional manager and they re-arranged some things and got me a 15 footer. Thank God she helped me because otherwise I would have had to u er to SAV for a truck.

Rating:

1.0

my rental was no location that we stated on app. i had uber 2 different location before i was able to pick up thr truck.

Rating:

5.0

Everything went very smoothly. The lady who assisted us made it smooth, quick, and effortless. We would use this location again in a heart beat!

Rating:

1.0

Everything was fine other than the first time I dropped off on saturday april 20th. Gave keys to lady and she said that was all I had to do. Then when I got Invoice it said I did not drop off til Aptil 22nd at 10:31 am. I never really gave it any thought since I had done the U-Haul load share program and had extra days and wasnt charged. The next time i dropped off Uhaul on May 4th at 12:15 pm. Samething went in gave lady the keys and she said you are good to go. Then I recieve an Invoice a week later saying I never dropped Uhaul off until May 8th at 4:30 pm and was charged $176.55 for 3 extra days. I am not sure what is going on but feel like I am not the first person she has done this to and probably not the last. I spoke with customer service and asked them to look into this. I really feel this woman is taking advantage of people. Especially those who do not track there finances well and just pay whatever the credit card statement says. I really hope U-Haul looks into this because it is a shame that people take advantage of others because of there greed for money . Thank you and have a nice day.

Rating:

5.0

Continue being customer oriented.

Rating:

1.0

I received this truck on empty, I put $20 in the tank when I picked it up. I used the truck for 4 hours, returned the truck on empty the way I got it. The lady said to return it with the same amount of gas it had. Now I'm being charged $78 for gas and penalties. How? Oh, because they said it had a 1/4 of a tank when I got it and it most certainly didn't. I'll never rent another uhaul and I'll insist everyone I know not use them either.

Rating:

1.0

The truck was not there when I showed up. It was a complete mess up

Rating:

5.0

The experience with Storage rentals of America was great. Beyond great, if it had not been for the manager I don’t know what we would have done. My experience with Uhaul was awful. I reserved a Uhaul truck with an agent on the phone and was given a reservation #. I was 2.5 hours into my trip to Beaufort SC and I realized I never received a confirmation call from Uhaul. I called and was told that my truck pick up was in Savannah instead of Beaufort, which is an hour further away. I then was transferred at least 6-7 times all over the country. While I was holding, I downloaded the app and started looking for a truck. I was able to reserve and given a 2nd reservation # for Storage rentals of America. When I arrived there was only 1 truck in the parking lot and it was a 26ft truck. When I went and spoke with the lady at the rental location, She said that there was hardly any trucks in the area to be rented. I asked her for any kind of help and she called her manager. He was able to rent me the 26ft truck. I am so perplexed as to how I could be given 2 reservation #’s and there is no trucks to be found. I have lost all faith in this company. You want to feel that you can believe in what you were told. It is just ridiculous the aggravation that we had to go through that day.

Rating:

3.0

They didn't have My dolly or furniture pads.

Rating:

5.0

Thank you to the manager of the location for holding onto my truck reservation. I don’t like that I was being called by the uHaul area Savannah district center that my truck was being changed at the last minute. I was heading to pick it up as I was already on my way, which caused me some stress about my reservation.

Rating:

5.0

The person there was very helpful.

Rating:

5.0

To make sure they have all the paperwork and everything ready

Rating:

5.0

Drop off was hassle free with e exceptional customer service.

Rating:

5.0

Very easy pickup, super nice and helpful staff, we will only rent from this location in the future

Rating:

5.0

Nothing I can think of...your cuex estomer service is excellent.. very nice people in the Beaufort office...ty ty ty for your excellent service

Rating:

5.0

Very Friendly.

Rating:

5.0

Liz was VERY helpful and knowledgeable. This was the BEST moving experience I've ever had.

Rating:

1.0

Charged me an extra day for my rental due to them not looking and seeing when I dropped it off.

Rating:

5.0

Very nice lady at the front desk. she was so helpful and so nice.

Rating:

4.0

This was a self-check-in drop off of equipment. The location owner was there to help guide me on what to do to return the equipment. Thanks.

Rating:

1.0

The drop off location was a large storage unit complex. They had no room for U-Haul equipment and were upset that I returned a trailer to their facility. They were unhelpful at best and complained that U-Haul corporate needed to pick up the trailer. This seems to be more of a U-Haul management issue to be resolved as these people didn’t appreciate having a trailer dropped at their location.

Rating:

3.0

The lady was upset that we were able to rent a trailer from her location.

Rating:

3.0

It should say somewhere obvious that these trucks only get 9 miles to a gallon of gas. I have never had to use one and the almost 300 dollars in gas was a shock for sure did not factor that in. Smelled odd in the cabin not sure what it was wanted to say almost smokey but I don't know for sure. We had to stop and get spray to deal with it.

Rating:

5.0

All was good

Rating:

5.0

Needed roadside assistance they were very prompt

Rating:

5.0

Excellent customer service, friendly and fast.

Rating:

1.0

The truck was rented with a lock on the back door and caused a major delay in loading. The location of rental was unavailable to help solve. It was a terrible experience. Please have someone call me at 843-593-2946

Rating:

5.0

very nice person to check in truck, quick and easy

Rating:

3.0

Work on bringing the customer back in to customer service.

Rating:

5.0

Although everything I needed met expectations, the actual pick up and return situation has not been pleasant. When I called on April 1, 2022 to confirm my reservation with a live agent (because I made the reservation online), the agent strongly recommended that I come “now” to pick up the truck because , according to her, there were FOUR reservations made, but only TWO trucks were available. So if I wanted to be sure to have one I should get there ASAP!! I really needed the truck so I did as she suggested. What WASN’T made clear was that I would have to have the truck back exactly 24 hours from the time I ACTUALLY picked it up, and not the time that I had reserved it for in the first place. The agent explained to me that unfortunately U-HAUL basically over promised and then under delivered. So now I’ve been charged for a full TWO DAY rental when I technically only had the truck for an additional 4.5 hrs; however, that’s not my fault when it was recommended to me to “come get the truck now, just in case the others get here before you, and then you’re out of a truck because U-HAUL made too many reservations.” I believe I am owed back a day’s rate plus that second “safety” charge of $14, as I did not keep the truck for a full second day, and I brought it back at the time that I promised/ reserved it for on the reservation site. Thank you for your response in this matter, and I look forward to hearing from you soon. Sincerely, A loyal customer

Rating:

5.0

This location was great. The woman here listened to our grievances and provided us with the truck she had on site after we had already been to TWO other sites , we had been told my traffic to come to hers for a reservation that was not there. She ended up giving us a truck that was for someone else who had not shown up. My overall uhaul experience is terrible. This is the last time I will be using this service due to the overall lack of care and consideration that your traffic team provides to its customers. We were sent on a while goose chase for trucks when they never actually confirmed if they vehicles were on location. This is the second time we have issues and we will not be giving them a third chance.

Rating:

5.0

Again my original drop off location was permanently closed for the extra miles cast replacement two vehicles thanks

Rating:

5.0

I was supposed to pick up the vehicle in Hardeeville ... the location was changed to Beaufort which was very inconvenient for me. You scheduled the pickup for Wednesday morning but then I discovered that the Beaufort location is closed on Wednesday. Fortunately the lady that runs the Beaufort location was very helpful and arranged things so that I could pick up the vehicle even though the location was closed. She is a life saver.

Rating:

3.0

Rental pickup location was changed to a location 38 miles from my home. New location did not have the blankets that I asked for in my reservation and did not notify me of this issue beforehand which would have allowed me to find the blankets elsewhere in a more convenient fashion.

Rating:

1.0

This location did not want to accept trailers but I dropped it off anyway. Rep was very helpful in checking me in because my phone would not ID location. Recommend sending trailers to another location that can accommodate w/o any issues

Rating:

5.0

Mrs.Liz is very sweet and loving. She will not stop helping you until you satisfied.❤

Rating:

5.0

The sweet lady who helped us, don’t remember her name, but she was wonderful!

Rating:

3.0

Reserved online and ordered a dolly , but no dolly when picking up truck.; also the time I chose was 8 am but when we went the day before in order to find the location we were told the truck could not be picked up till 9am when they opened...

Rating:

3.0

We tried for an hour to contact the Louisville Uhaul on June 19, 2021 at 502-491-4184 and was asked to hold, held on the line for ~10 minutes, hung up and called back 6-7 times, only to be answered then hung up on each time, VERY frustrating. Whoever was working should be evaluated for proper customer service.