Customer Reviews for Storage Rentals of America
(U-Haul Neighborhood Dealer)

66 reviews

10 Self Storage Rd   Beaufort, SC 29906

(843) 525-0190

Hours

  • Mon–Tue
    9 am–5:30 pm
  • Wednesday
    Closed
  • Thur–Fri
    9 am–5:30 pm
  • Saturday
    9 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(843) 525-0190

10 Self Storage Rd
Beaufort, SC 29906

Services at this Location:

Hours

  • Mon–Tue
    9 am–5:30 pm
  • Wednesday
    Closed
  • Thur–Fri
    9 am–5:30 pm
  • Saturday
    9 am–4 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Needed roadside assistance they were very prompt

Lynn G. 
Rating:
5.0

Excellent customer service, friendly and fast.

Rick C. 
Rating:
1.0

The truck was rented with a lock on the back door and caused a major delay in loading. The location of rental was unavailable to help solve. It was a terrible experience. Please have someone call me at 843-593-2946

Dennis P. 
Rating:
5.0

very nice person to check in truck, quick and easy

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Holli B. 
Rating:
3.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Ian L. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Work on bringing the customer back in to customer service.

Amanda H. 
Rating:
4.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Although everything I needed met expectations, the actual pick up and return situation has not been pleasant. When I called on April 1, 2022 to confirm my reservation with a live agent (because I made the reservation online), the agent strongly recommended that I come “now” to pick up the truck because , according to her, there were FOUR reservations made, but only TWO trucks were available. So if I wanted to be sure to have one I should get there ASAP!! I really needed the truck so I did as she suggested. What WASN'T made clear was that I would have to have the truck back exactly 24 hours from the time I ACTUALLY picked it up, and not the time that I had reserved it for in the first place. The agent explained to me that unfortunately U-HAUL basically over promised and then under delivered. So now I've been charged for a full TWO DAY rental when I technically only had the truck for an additional 4.5 hrs; however, that's not my fault when it was recommended to me to “come get the truck now, just in case the others get here before you, and then you're out of a truck because U-HAUL made too many reservations.” I believe I am owed back a day's rate plus that second “safety” charge of $14, as I did not keep the truck for a full second day, and I brought it back at the time that I promised/ reserved it for on the reservation site. Thank you for your response in this matter, and I look forward to hearing from you soon. Sincerely, A loyal customer

DeShaune N. 
Rating:
5.0

This location was great. The woman here listened to our grievances and provided us with the truck she had on site after we had already been to TWO other sites , we had been told my traffic to come to hers for a reservation that was not there. She ended up giving us a truck that was for someone else who had not shown up. My overall uhaul experience is terrible. This is the last time I will be using this service due to the overall lack of care and consideration that your traffic team provides to its customers. We were sent on a while goose chase for trucks when they never actually confirmed if they vehicles were on location. This is the second time we have issues and we will not be giving them a third chance.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Will B. 
Rating:
5.0

Customer did not leave a comment.

HAYLIE M. 
Rating:
5.0

Again my original drop off location was permanently closed for the extra miles cast replacement two vehicles thanks

SHERRY M. 
Rating:
5.0

I was supposed to pick up the vehicle in Hardeeville ... the location was changed to Beaufort which was very inconvenient for me. You scheduled the pickup for Wednesday morning but then I discovered that the Beaufort location is closed on Wednesday. Fortunately the lady that runs the Beaufort location was very helpful and arranged things so that I could pick up the vehicle even though the location was closed. She is a life saver.

Russell W. 
Rating:
3.0

Rental pickup location was changed to a location 38 miles from my home. New location did not have the blankets that I asked for in my reservation and did not notify me of this issue beforehand which would have allowed me to find the blankets elsewhere in a more convenient fashion.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Jason U. 
Rating:
1.0

This location did not want to accept trailers but I dropped it off anyway. Rep was very helpful in checking me in because my phone would not ID location. Recommend sending trailers to another location that can accommodate w/o any issues

Clay D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Mrs.Liz is very sweet and loving. She will not stop helping you until you satisfied.❤

Tracee F. 
Rating:
5.0

The sweet lady who helped us, don't remember her name, but she was wonderful!

Juliet Z. 
Rating:
3.0

Reserved online and ordered a dolly , but no dolly when picking up truck.; also the time I chose was 8 am but when we went the day before in order to find the location we were told the truck could not be picked up till 9am when they opened...

Freeman H B. 
Rating:
3.0

We tried for an hour to contact the Louisville Uhaul on June 19, 2021 at 502-491-4184 and was asked to hold, held on the line for ~10 minutes, hung up and called back 6-7 times, only to be answered then hung up on each time, VERY frustrating. Whoever was working should be evaluated for proper customer service.

WILLIAM B. 
Rating:
3.0

The drop off location was closed at the time of my drop off. I had no interactions with any staff. The online check in and drop off is very user friendly and convenient.

Valerie S. 
Rating:
2.0

No dolly's, blankets, tie down straps, etc were available and the truck that I originally reserved that reflected on the website as available at this location, was not and I had to take a bigger truck. As the customer, that meant more money spent in gas and supplies and a major inconvenience. When I asked if the truck that I reserved and was supposed to be available could be brought in from a location 30 minutes away, I was told no because it's inconvenient for U-Haul so they don't do that and that it may be inconvenient for the customer to have to accept a bigger truck or go to a different location, but it's better for U-Haul. I'm extremely displeased and will not recommend U-Haul to anyone asking for my opinion.

Jeanette A. 
Rating:
2.0

Hours of operation listed as open until 8pm but no one was there. I dropped off at 5pm same day. When I tried to call to verify recept only got voice mail in Spanish. Tried several times and gave up.

Ali S. 
Rating:
3.0

Check engine light on and location had not checked vehicle after last client so they were unaware.

Ian R. 
Rating:
3.0

Poor phone connection

martha H. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
5.0

The property manager was very polite and professional and extended all courtesies do a VIP it is and has always been an outstanding pleasure to use U-Haul please continue the Outstanding work respectfully submitted VL Ward Senior

Vincent W. 
Rating:
4.0

I expected to pick my truck up at a much closer location, the one I selected on line. For this reason a may not use uhaul ever again.

Randy S. 
Rating:
3.0

Pick up directions were very unclear. Not very organized.

Juan N. 
Rating:
2.0

Please for safety purposes check the truck's before renting them to families that are loading them down and driving them from state to state. The truck was clean but as far as mechanical the truck was very unsafe. The frontend was very loose and shook very bad. Every little bump in the road made the truck jump one way or the other. I've driven plenty of box trucks from Penske, U-Haul & Budget. I have never had this problem. I'm not sure if it is necessarily this specific store or if it's on U-Haul themselves to do the maintenance bit somewhere the ball was dropped. I had to do 50mph the whole 300 mile trip on tye interstate which cost me valuable time getting the truck unloaded. The people were very friendly at this location but as for the truck I give it 1 star. I had my son riding with me and ye was terrified the whole way.

Daran H. 
Rating:
5.0

We love the two women who we have dealt with here for over a year. We have become friends with them. They are so nice, helpful, personal and knowledgeable. What I would recommend for anyone that needs help from U-HAUL from out experience is to talk to someone in person and NOT online. The people here as well as Athens cold not be nicer or more helpful.

Stanley L. 
Rating:
5.0

How do you improve on PERFECT!

Rebecca C. 
Rating:
5.0

Both of the ladies at the desk were very friendly despite being busy.

Nathan W. 
Rating:
5.0

ladies were so nice!!!!!!!!!!!!

rhonda S. 
Rating:
5.0

Customer did not leave a comment.

FABIAN S. 
Rating:
5.0

Keep doing what y'all are doing the lady in there was very nice and welcoming and very helpful.

Juan C. 
Rating:
5.0

Liz and Dana were outstanding and so helpful during the entire process. Their hospitality and care of their customer was genuine and absolutely caring!! Will be recommending this location to everyone that needs Uhauls.

Hugo P. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

It took almost an hour to do the paperwork to get the truck after we already gave all the information online. Also, we had to drive 22 mins out of our way to pick up the truck. Lady was very nice but not very knowledgeable.

Audrey O. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
2.0

The lady was nice was the location was not to be on the list of rental spots anymore for trailers.

Abigail T. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

They only do deposits in check

Frank C. 
Rating:
4.0

Pick up was a long way from requested pick up location.

Buford H. 
Rating:
1.0

Rude, gave us ton of trouble after UHAUL assigned us this drop off for 26' truck...we did specifically ask to not drop off here.

ashleigh M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Customer service was awesome. Took the time to understand my needs and helped me get a trailer local vs 30 some miles oneway.

Charley N. 
Rating:
1.0

I arrived at 9AM and used pre registration online yet it took one and half hours to get my truck and car dolly. Please have more knowledgeable and competent staff.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Laurence H. 
Rating:
5.0

Customer did not leave a comment.

Edward K W. 
Rating:
5.0

Customer did not leave a comment.

Ibelisse B. 
Rating:
5.0

Customer did not leave a comment.

Cicero U. 
Rating:
3.0

Customer did not leave a comment.

Nicholas U. 
Rating:
4.0

They went ahead and instead of me doing a self return they did the return for me

Gloria D. 
Rating:
4.0

Have staff for hookup and breakdown of equipt

Marc S. 
No reviews have been submitted for this location.

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