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JACLYN Q
Customer Reviews for Storage Sense Bonaire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was great.
JOSIAH KBest location so far out of every location I’ve been to. They were the only ones to go over the paperwork and actually walk out to the truck with me.
BRYAN RExcellent place.
Ryan BThe location and equipment were great! One of the workers gave me a ride back to the office after parking the U-Haul, which was welcomed in the intense summer heat.
Matthew MOne of the workers gave me a ride back to their office with one of the golf carts, which was welcomed in the intense summer heat! The auto transport was difficult to backup on my own, but I was able to put it where they wanted it.
Matthew MThere wasn’t any personnel on site despite returning during business hours.
Brian bThe service was great!
karen kHelped me get a problem from the pickup location resolved and helped me in a quick timely manner and they were really kind.
Emilio GThe trailer leaked in the rear upper corners (tongue not door) and ruined a mattress.
Jeremy SAlverez the Rep displayed excellent customer service!
Jonathan HUhaul did not have the equipment I ordered
Ray WHighly recommend this location.
Debretta JVery easy drop off. Thanks!
Andrew CNothing needs improving. Each time I use this location the experience is top notch and seamless!
GREG WLooks very secure, very easy to get in and out. Staff are very friendly and professional.
Robert PManager Consuelo is absolutely amazing. She cares about customer service and deserves continuous raises and promotions.
ALVIN TOutstanding Customer Care/Service. Mr. Everest went above and beyond to ensure my rental experience was A1.
Vincent LFull of BS
cellie wNo problems noted or suggestions
Charles FThe customer service at this location is impeccable. They set the bar for Uhaul.
William MGreat service !
Cono SDoesn’t ask my experience overall. I first went to U-haul on Watson blvd in Warner Robins Ga. I needed a utility trailer, the had three…for local use only. They sent me 10 miles out of the way to an address of 100 pointe rd, Byron Ga. They didn’t have the trailer…20 mile round trip for nothing. When I arrived to Ladson Sc, the nearest U-haul (not positive on the 845)845 College park road, Ladson Sc, they wouldn’t take the trailer and couldn’t provide me where the nearest location was. I called back to Storage Sense Bonaire, she was awesome and provided me a traffic number. The rep put me on hold and she answered again and was rude. Worst experience I’ve had with U-haul. I didn’t want to dog the places that actually helped me but my overall experience was horrible and I would not recommend U-haul.
Douglas PConsuelo was very helpful
Kenneth FQuick and easy pickup.
David CCouldn’t think of much to say on this, except to say maybe soften the tires a bit they do seem rather over inflated and hard, otherwise all was well.
Frank RThere was an extra fee added to the bill that I did not approve. I was supposed to get a call from uhaul about it and never did.
Ashley TAc in truck wouldn’t cool properly
Elizabeth FEverything was great and convenient.
Jasmine DMs. Consuela was awesome! Uhaul had me running around from location to location trying to find a trailer that I ordered the previous week! Interior was clean and the environment was excellent! Unfortunately the 2nd tire on drivers side, only had 20 lbs. of pressure in it. That’s the only thing that was not perfect.
Latonya VThe cab smelled like dog poop. Had to smell that mess all the way to my destination.
Robert AI will never use Uhaul again unless I have too the worst! I placed my reservation a month in advance for 15 “ truck and I was forced to take a huge 26” truck that cost me over $300 in Gas ! I called to discuss issue and had to wait over an hour to speak to someone just to tell me I have to wait 3 days to get a resolution!!!!!
GLACIER SSite manager Consuelo was extremely helpful in making sure I got the truck I needed when I needed it. Seamless renting experience from start to finish!
Dale S