Gate Access: Was my biggest issue on the app I did not receive any Access number to enter on pick up and drop off . Call customer service to get transferred 3 times . However there were people who are renters of the Storage units there whom let me in both times . If it where not for them I wouldn't have made it on time to pick up or drop off .
Hazael Z
Customer Reviews for Storage Sense Groves
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy flexible service satisfaction experience
STEVEN PNo improvement, staff was extremely polite and professional
ROBERT SI don’t have the gate code to return the U-Haul and my car is in the gate!
Jaren HThe process was simple and smooth. I got in, paid for what I needed, and got out. The lady was extremely nice and helpful. She helped me get the lock off so I could be on my way. 5 star service! I will definitely be back when I’m ever in need.
JAMARIUS CLook no further, this place delivered the friendliest & best customer service for a U Haul rental.
ADRIAN AI was told that I can self return, just go and drop it off and sign out through the app. When we got there it was late, yes. The gate was closed, there was no drop box to leave the key and we couldn't leave the vehicle parked blocking the entrance. We had to come back the next day, during work. The building was locked but there were people inside, there was a sign to call a number to get in but the call took me to a voice msg. I left a msg but didn't get a call back quickly. So I self checked out and hope I did it correctly. But no one came out to help, nothing.
Toni RPleasantly surprised on how good the truck was on fuel.
Brittney HMy tires were flat on my car dolly the straps were cut on my tire tied down had to go by straps to secure my vehicle. Wish I could’ve got my money back but we were we were out of town. We were stuck out of town. We were stuck in apartment complex with no straps no air pump.
Chelle WHave them get up from there chairs and check there trucks to make sure they are in good condition
Ernesto ONothing !
Kelly BStaff very friendly. Keep up the good work.
Jennifer PNothing excellent customer service. Very knowledgeable and when we had trouble with our vehicle brakes the manager was very understanding. Took the worries off our shoulders . Thank you.
Robert SGood
Jovanny MMuy bueno
Victor AFriendly environment
Daniel DNothing..the service was great!
Sonja Meverything was good
Fenelis CVery friendly service…
Will JThey rent me a broken truck and they knew was broke the worst experience Jodi the manager knew bc she gave a red Key
mirna lExcellent
Rose CThe young lady at the storage unit in Gross Texas Jody was extremely helpful courteous and took excellent care of me and enjoyed having her wait on me and took excellent care and answer all my questions to make this relocation a smooth transition .
MICHAEL BThe vehicle tie down ratchet was rusty and inoperable. I oiled it and loosened it up so I could use it.
Bryan CLady in office was so helpful and friendly. Great prices, everything went as planned and took stress off my move.
Donnell H