I was over-charged for blankets. I requested 12 but only got 6 but charged for 12. I need to get reimbursed. The App experience was HORRIBLE!!!! I has to call the U-Hall 800 number. The lady on the phone was nice but she couldn't figure out why I never Recieved a code for the pad lock (on the back door of the truck) that would give access to the keys to the truck. We had to start THE WHOLE REGISTRATION PROCESS all over again. !!! It took 1 hour for us to ulock the combination lock on the back door of the truck. MAKE SURE TO TELL YOUR FUTURE CUSTOMERS THAT THE ENTIRE PROCESS IS APP-DRIVEN ESPECIALLY FOR CUSTOMERS 60 YEARS OR OLDER SUCH AS I
Paul A
Storage Sense Groves
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Groves, TX 77619
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No me ayudaron para poder entrar al lugar ni me dieron el código para entrar al local por estar cerrado tuvo que llegar un socio por casualidad y poner el código para a poder entregar en camión para amo les doy un cero y no rentaría más nunca preferiría una compañía particular antes de rentar U-Haul.com mucha burocracia y muy difícil
Eliades AGate Access: Was my biggest issue on the app I did not receive any Access number to enter on pick up and drop off . Call customer service to get transferred 3 times . However there were people who are renters of the Storage units there whom let me in both times . If it where not for them I wouldn't have made it on time to pick up or drop off .
Hazael ZEasy flexible service satisfaction experience
STEVEN PNo improvement, staff was extremely polite and professional
ROBERT S