It was very difficult to figure out what I needed to do. The phone was not answered locally. I was transferred to a call center, who then transferred me to another call center. The trailer was stored outside of the property, and there was no one available to help me hook it up to my vehicle or return it when I was done. There was trash in the trailer. After talking to reps, I was contacted by the regionl rep, and he was helpful. Overall it was not a smooth/easy experience.
KEITH A
Customer Reviews for Storage Sense Manteno
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had booked to pick up my truck at 7:30 AM. There was no one there to get me the keys. I called multiple times and spoke to U-Haul customer service and the solution was to wait for 2 hours for someone to come help me. I then had to call my movers and have them wait on me (which I paid for their time) because I didn’t get the truck when promised. Once someone arrived to assist me, they were kind and helpful. I wish I didn’t have to wait 2 hours for that service.
Reilly Fget someone there who seems to have a clue. He was very unorganized
Douglas T