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Lillian J
Customer Reviews for Storage Solution Fontana
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon return of our rental we noticed there were cigarette butts and ashes left in the vehicle ashtray. We were very disappointed that U-Haul didn’t inspect the vehicle before we received it. And since we don’t smoke we had not checked the ashtray upon pick up.
Lusine BI originally booked for Uhaul center on foothill but they oversold and my truck was not available when I showed up. They sent me to this location on Palmetto to pick up a van. There was only one available. The rep told me it had come in from San Fran yesterday. It had not been washed , it was dusty and the windshield had water marks making it difficult to see. Overall I got my moving done so that was good but shame on uhaul on footihill for not having my truck for me and making me go to another location, inconvenient without apology. The storage solution rep was friendly and helpful and they did have a truck in the size i needed.
Pamela DMostly a storage place, but super attentive and helpful. Very professional and got me on my way quickly.
Carole EYour doing great very great service
Raymundo DGreat job. Keep up the good work!!
Carlos CCustomer service was wonderful. Rep answered all my questions and explained everything in detail which I appreciated.
Gladys RThis was my 3rd location for this rental. I made my reservation at different location, received a phone call and was moved to a second location, but could not retrieve key, so I had to be moved to this location. This caused me some problems, but I made the adjustments
Darryl BSweep the dog hair out
Teresa KCustomer service when I called uhaul was second to none. The original location I reserved the truck was closed and the representative that I spoke with at uhaul was very helpful and solved my issue.
Carlos ABe truthful in how you rent the product. If you advertise a daily rate it is false advertising to only allott 6 hours for use. I was charged 2 daily rates in one day because I needed extra time and Uhaul only gave 6 hours even though I paid a full daily rate. That is not right!
Carl Mhave gas in the uhaul. not having a lying rep call me. give better training to the people who are giving out to rent
stephanie cCustomer service was super low
Omar GNothing and Olivia was very nice and knowledgeable Thank You
alexandra CThe personnel was great
ALISA BThe lady was good. But the customer support is messed up.
Susan AThis facility was not notified to receive my return but the Woman in charge was awesome, very helpful and professional and took care of the return .
Mary EHave more trucks
Antonio VMy Share 24/7 was not activated when I arrived at 08:30 am. The office didn’t open until 09:30 am. I contacted customer service and she explained I was set up for Share 24/7 but for some odd reason, it wasn’t saved. The keys were in the lock box. Interesting enough, the office personnel opened up at 09:00 am and not 09:30 am as stated. Office personnel was very nice. She was the only positive review for me.
KIMBERLY Akeeping good service
Sergio COvercharged for fuel and the service person couldnt modify the processing
CHRISTOPHER MAll was very good
LARRY JPerson was absent . Did online checking.
RAJDEEP SEmily was extremely helpful and polite. She took care of my rental drop off in no time, excellent customer service and great sense of humor!
Luis PThe link took time to load but overall the process was easy
Ashley SYou did great. I was in and out in 10 minutes. Great customer service.
MARJORIE GWe are having issues leaving the truck. The lock it came with will not lock in order for us to lock the truck. Wait time for U-Haul customer service is 10-15 minutes. Ridiculous. Will never go with U-Haul ever again. Too complicated.
Jessica HGreat service , Great experience
Carlos CInitial appointment issues due to out of service vehicle, one hour delay... next vehicle has a slipping transmission, security questionable. Our experience was terrible,
Theo Skeep doing a good job
Dangelo HGreat Customer Service would Love to go back :)
Erandenid GMileage was incorrect on truck on ck out gas was incorrect on ck out Pictures sent Truck was filthy inside and out We swept it out and cleaned up the truck in back and in cab I will never use that place again!!!!!!
Regina GGood Job everyone!
Neil PI cannot view my contract. I don't understand why additional amount was moved from my account. I feel this should be available.
Dorothy TStaff was great, I got there within 10 minutes of closing and she was still incredibly polite. I didn't see any improvements necessary from my experience.
Lyndsey FThere is nothing that needs to improve, Alexis V. did i excellent job, she answered all my questions and was very helpfull.
Rudy DThe Customer Service was on point! Thanks again.
Bradley Kthe office was clean and so was the uhaul...the receptionist was professional, friendly, and very nice...will recommend this location to anyone!
Twanda TNice Costumer Service
Lorenzo RMy experience was great. I honestly don’t believe you can improve on. The staff at the location was very informative and nice.
Angela VCustomer service was great and very well attitude
CLEOPHUS JIf you can be open on Sundays on more locations that will be great!
Jose BHighly recommended!!
SILVANA MAlexis was great !
Nicole CWhen I picked the truck at the location immediately when I open the front door, the truck reeked of cigarette smoke. The previous driver was a heavy smoker. I'm extremely disappointed because I let the location aware and they couldn't help me out because they didn't have another truck for rent and after calling customer service the operator on the other end was extremely rude and made me feel Uhaul doesn't care to provide excellent customer service to their customers. So for sure in the future I won't be renting from Uhaul, unless you can make stricter rules about not smoking inside the trucks.
Ricardo MI was charged for extra mileage. However, my total trip was under the 114 miles I was allotted. Here is a link to my total trip: tinyurl.com/ybuvtl5w My trip was ~65 miles. There is no way my trip reached anywhere close to 126 miles. I would like my money back.
jesus jThe lady servicing me was awesome...thanks!!!
Lester JDrop off went smoothly
Maricel GThe only unexpected problem I had was that I was told when I checked in that my card couldn't be used for payment because it's pre-paid debit card. I booked online and didn't get notified at that time. Luckily I was able to give a cash deposit and was able to leave my car while I moved. I didn't have help and I'm thankful for the kindness and service I received.
Martha WAwesome customer service, thank you
matthew bThe staff, Alexis, was very helpful and professional. She made sure my needs were met.
Regina BGreat customer service!
janice dThis location did not have the appliance dolly that I requested, which was very inconvenient. But Alexis provided great customer service and the truck was in good condition. This location was the second one I had to go to yesterday because the one closer to me did not have the truck at the appointed time almost 3 hours earlier. Because of that, I had to load the truck at night, which I was not pleased about.
kinwa lImprove your parking area for customers.
Arthur M