Customer Reviews for Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Solutions

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JODI A. on

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Mark E. on

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The attendant, Lisa I believe, was excellent in customer service and professionalism. I've dealt with her on a few occasions. Customer service is what I pay for and not too often receive. She made me a U-haul follower for sure.

Donald C. on

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Jennifer O. on

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Gabrielle G. on

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Everything went fine. The only thing i was not aware of was an additional fee of move in which was $90.

Edward L. on

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julie G. on

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Lori and Norm are excellent professionals. Very good customer service minded individuals. They went above and beyond to help me resolve my contract issue. Minor sign glitch outside states hours of operation are Tuesday- Saturday when it's Monday through Saturday. Great service from friendly faces and prompt persons.

Thomas Y. on

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Sid H. on

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storage units were OK, but the road around the units were terrible and held a lot of water

Tracey B. on

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Wanda L. on

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Completely satisfied!

Kyle Z. on

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Mark O. on

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VALERIE S. on

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Keep doing what your doing. I was very SATISFIED !!! God Bless

Carrie B. on

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The gentleman that rented me a tow dolly deserves the employee of the year award! He went above and beyond to find me the equipment i needed! Very friendly, and fast to make things happen! Thank you Uhaul guy for going that extra mile! You dont often find that type of service anymore!

Paul P. on

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I did online express check in but it still took a while at the pick up location to get through the "paperwork". It seemed like a software issue with what the pick up location has with the express check in process, which probably took longer than if I didn't bother with the express check in. You need to look into what the pick up locations receive from express check in and make sure it works properly and/or they know how to handle an express check in so it is a quicker pick up process.

Lisa G. on

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Elizabeth W. on

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Robert A. on

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Wayne S. on

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Rodney C. on

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The staff was friendly and very helpful. Helped unhooked the trailer.

Patrice B. on

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MARY Y. on

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LAURA H. on

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Kellie S. on

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LEIGHTON M. on

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ANGEL M. on

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This location did not have what I needed, so Josh and Howard went above and beyond to find me the vehicle that I needed to accommodate me, and they did. I drove quite a distance to get the vehicle and I will drive to this Laurinburg location again that delivers excellent customer service.

Kimberly G. on

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Jerri C. on

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VERY PLEASANT EXPERIENCE

CRAWFORD F. on

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CRAWFORD F. on

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HOWARD C. on

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Great service friendly atmosphere

BILLY L. on

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Vivian Diane W. on

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Get some standard drive vehicles.

Steven H. on

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Howard is a great manager, with excellent customer service skills. HE has helped me multiple times during this move, and I watched him rewire another drivers hitch just to help him down the road.

Sandi W. on

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Very friendly. New employee was training and manager was very patient with her. Great attitude from both of them. Would definitely rent from them again.

LAWRENCE S. on

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I enjoyed using your U-HAUL truck to help me move the Funiture. Thank you, U-HAUL

Steven H. on

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Reginald B. on

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Great customer service at this location. They showed me courtesy and did a great job resolving some problems that came up with the rental of a car transporter at another location.

Reginald B. on

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Jody T. on

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They went above and beyond what they needed to, to accommodate me I needed the truck earlier than it was ready for they got it to me when I needed it they gave me an extra day and 30 extra miles without charging me I would definitely go back there and I would definitely recommend it to someone else

THOMAS M. on

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Very helpful attendant.

Mary H. on

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Thank you so much to this facility for meeting me on Saturday to get the truck. The customer service was impeccable!

MICHAEL DWAYNE M. on

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Steven H. on

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Management extremely helpful and friendly. The only negative is that the parking lot is pretty small.

HENRY R. on

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I had an emergency need for a trailer on July 4th. After several calls to UHaul stores I found the owner of this store who came in on his holiday off no questions asked. Very attentive and friendly. It was a perfect experience. Thanks a ton...........Jack Rushin.

Tenisha M. on

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One of the staff were not friendly

STEVEN C. on

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This location is always top-notch.

Melinda G. on

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Customer service was FANTASTIC !!! So much better tan the other place in town where we were treated with an overall indifference. Storage Solutions made us feel appreciated for our business and he was so friendly. Will be rescheduling our second truck for the rest of our move with Storage Solutions. Defianty choose this location for your U haul needs!

JERRY W. on

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I found the manager to be exceptional, going out of the way to assist me with my move, excellent service from very professional staff

Alexandria H. on

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Howard Cooper was awesome! Very helpful and polite! Will recommend this location to everyone and will be using this location from now on.

alliah I. on

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Francisco M. on

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There was a very strong smell of tobacco ,the guy was very helpful bu there were just one truck And one trailer very hard to find it

HOWARD C. on

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Before issuing a vehicle the windscreen should be cleaned. Mine wasn't and when driving into the sun visibility was nil. All windscreens should be cleaned inside and outside prior to renting. Driving the load was an easy chore.

STEVEN C. on

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This is the most efficient, fast rental experience. Friendly and no-nonsense.

STEVEN C. on

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This is the Best service I've ever experienced at a place like this. These young people are really on the ball.

WAYNE F. on

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ESTELLE S. on

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Outstanding Customer Service Agent! Very efficient and helpful with the trailer. Great experience. Keep up the great work. I will use these locations again.

VICTORIA R. on

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Overall a good experience, online reservation than previous experience of calling location direct.

HAROLD S. on

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The clerk was very pleasant, polite. and helpful. He help me with all my needs THANK YOU !

TIM B. on

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Howard was wonderful. He went above and beyond to help us. We will be returning there Sept 1st to make our last move into our permanent residence in Laurinburg. Howard has our reservation on file. Great man!

PAUL P. on

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SANDRA W. on

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VICKIE M. on

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When they return a u haul, need to call the person for confirmation they received it.

LARRY W. on

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They were great best uhaul experience I ever had!!!

tom S. on

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JOHN M. on

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location was not open on Saturday....but have a very great comment....Locked the truck with GPS inside ....dropped key in dropoff slot....local u-haul met me at location to get key and GPS...many thanks to u-haul..Barret....thanks again

Regina B. on

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Stephen P. on

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CHRISTEL H. on

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James M. on

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The truck needed windshield wipers

GREGORY I. on

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Kenneth C. on

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Hi, very nice and friendly establishment. Fair pricing and over all a good experience.

susan S. on

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thanks guys

JAY J. on

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JAMES A. on

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LAURA P. on

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The problem was not with this pick up location.

Donald C. on

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When a reservation is set for 9 am, the office was still closed. I had to call the national hotline and get them to contact the operator to get someone there to open the office and check me in. I had completed the online check in, but it still took about 20 minutes to get processed after the operator arrived 15 minutes late.

creshanda S. on

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MARK O. on

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kevin R. on

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EUGENE G. on

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Everything was excellent. Can't thing of anything to improve!!!

SADIAT L. on

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SHE GAVE AN EXCELENT SERVICE,

MATTHEW P. on

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The service was excellent; helpful, quick and very friendly.

OTIS C. on

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JENNIFER L. on

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Great service! Great people to work with! Willing to help when customers are in a bind!

MARGRET C. on

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you guys need help with reservations, always telling people you have equipement and certain locations only to find out once you get there, what they promised is what they dont have. The reservation people have no clue about these locations and hours of the store. I was messed up on my trip due to both of these things done by the reservation office.

JOSEPH S. on

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Very customer friendly.

KENNETH M. on

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I RESERVED ON LINE THEY CHANGED MY PICK UP LOCATION. THEN DIDN'T HAVE THE TRUCK I RESERVED. THEN OVER CHARGED ME. NEVER AGAIN WILL I USE U-HAUL TERRIBLE EXPERIENCE

Joanne H. on

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LARESHA M. on

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Due to the fault of an employee, why should the customer be held Liable for their mistake?

Clayton J. on

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It took a long time to check out...at least 45 minutes. I am not sure what the hold up was. We were tired and just ready to leave.

SARAH M. on

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JESSICA C. on

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From a customer point of view there should be store hrs posted so that we can see what time the establishment is open and closed. Also staff had an attitude when I showed with my RESERVATION sheet, saying that she didnt recieve a notice, and huffed and puffed and smacked her teeth the entire time while filling out my paper work.

CHARLES S. on

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We were pleased to be able to pick up in a timely manner and allowed a day to get unloaded and a little rest prior to delivery.

JAMES B. on

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CHARLES L. on

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I had to sweep out the trailer that I rented, it had yard waste all in the bottom of it

KAREN C. on

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No improvements ...everything was fine!

penelope N. on

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Very helpful staff

MICHAEL J. on

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Your company bates and switches. I reserved a rental on line for 157.00 plus 10.00 for pads. When I picked the truck up you added 5.00 for environmental fee and 18.92 for rental tax. a total of 190.92. don't look for repeat business. You got me.

LAURA P. on

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PRANAV C. on

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Very helpful and informative owners. Went out of their way to get things done right for me.

MICHAEL B. on

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The trailers should be checked to see if they have been cleaned out before the drop location accepts the trailer back - we had to take the trailer we rented to a dumpster located on the renting facility's property and clean out a lot of junk and trash left in the trailer by whomever rented it before us.