the customer service was top notch and a pleasant experience! the only criticism i have is the truck having its back door stuck and having to call to have someone open it and also the check engine light was on. but other than that it was good!
Omar G
Mini Mall Storage Kannapolis
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kannapolis, NC 28083
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Definitely explain the pricing better online and in person. I reserved online and the uhaul was 29.00 but with tax I was expecting around $40. I also added a dolly, but they didn't have any. It was not showing that they didn't have any online. Then the checkout was terrible when I got there. It was supposed to be a fast easy check-in on my phone I got all the way to the end just to be told to chat with someone. So I go inside and the lady had to enter everything in all over again. Then the price changed from $40 to $63.00 plus a holding fee of $100. I'm not sure what the holding fee was but I ask the lady when will I get it back and she stated that she didn't know 3 to 5 days. I think customers should know exactly when this hold is off and it did not say anything about a holding fee online. I'm not sure what happened when I returned it. I looked on my statement and only saw $100 taking off not the $63. Again I was told $63 and then a holding fee. I've never went through this renting a uhaul in town. I would not be going back to this location.
TYANNA VEverything when smooth pick up and drop off
Betty DNothing, things worked out well for me
David DWe returned the truck with more fuel than we picked it up with. We were charged extra milage, even though we loaded the truck along the route. We did get stuck, but I don't think it would have caused the extra milage
Lynn W