Customer Reviews for Storage Town USA
(U-Haul Neighborhood Dealer)

301 reviews

13107 Dessau Rd Ste 100   Austin, TX 78754

(512) 272-5071

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(512) 272-5071

13107 Dessau Rd Ste 100
Austin, TX 78754

Services at this Location:

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

Rental personnel at this location were exceptionally hospitable, very knowledgeable, and most helpful.

Matthew R. 
Rating:
5.0

good and kind

THOMAS R. 
Rating:
3.0

Customer did not leave a comment.

HUNTER S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

KC D. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Luan van N. 
Rating:
5.0

Customer did not leave a comment.

shannon c.  |  Overall Experience 
Rating:
5.0

Keep it up.

PAUL P. 
Rating:
5.0

One of the best staff I have seen in a storage facility. They are very friendly willing to help. Any issues will come immediately to help. I am very glad i stored here for some time. Thank you for the nice service.

Muhammad A.  |  Overall Experience 
Rating:
5.0

We were very disappointed to go to our srorage and find our lock cut and our items stolen. This was our first time using a storage. We were told that they noticed our lock was cut but we were not notified about it. It is sad because if anybody ask about storage we cannot recommend.

alma g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akash K. 
Rating:
5.0

Could you guys sweep the driveways with magnetic wheels to pick up loose screws and nails. Got them poke couple of holes in our tires

randy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

KHALID M. 
Rating:
4.0

Very convenient and clean location. I used the app for drop off so I can't comment on the personnel. The parking area for the trucks is paved and clean, but it is a little tight to park the medium to large trucks.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jackie M. 
Rating:
4.0

The guy at the dropoff location had a family emergency he had to get to, and was in the process of having to close when I got there. He genuinely looked distraught, and I could tell it was not because he had another customer to take care of... He took the time to unload the trailer and make the dropoff procedure effortless on my part. I am amazed at the customer service of UHaul employees. I will recommend UHaul to everyone I know.

SHIRLEY G. 
Rating:
5.0

Great experience. Wonderful customer service. Easy to rent and return.

Austin A. 
Rating:
2.0

My preferred location had a lot of supplies and boxes and had several trucks and was really clean and well maintained. The locations I was sent to pick up the truck was small, dark, unkept, and they had no blankets (which I ordered) and did not have any supplies. All in all our move went very well and the equipment was good. Just not the the best location to pick/up or drop off trucks, especially when you have really nice facilities close to where we were.

Adam V. 
Rating:
5.0

This was our first time to use this location. The gentleman was very courteous, friendly and had a great attitude. Great customer service!!

Maria G. 
Rating:
5.0

N/A

John J. 
Rating:
5.0

Customer did not leave a comment.

Jocelyne F. 
Rating:
5.0

Open earlier. It's disappointing that uhaul would schedule me to pick up a trailer before this location opened up.

andrew M. 
Rating:
1.0

I've spoken to numerous representatives on outstanding charges, in that it has been agreed they would be dropped, as my U-Haul broke down on me twice and caused me an extensive amount of issues. Please get an official representative to contact me to resolve this issue for the last time.

Celia M. 
Rating:
3.0

Had to wait an extra 30 minutes until they could figure out the problem before I could leave the location with truck

MICHAEL V. 
Rating:
5.0

the guy from Arkansas worked throught his lunch hour to help us !!! Get him some help. Very nice and went above expectations.

James C. 
Rating:
5.0

Customer did not leave a comment.

Roberto M. 
Rating:
5.0

I like the staff they are so nice and helpful and I highly recommend this location, please keep it up 👍🏻

Omar H. 
Rating:
5.0

Customer did not leave a comment.

Cooper B. 
Rating:
5.0

Excellent

Thanh N. 
Rating:
5.0

Satisfied.

Ismail A. 
Rating:
1.0

Got charged $75 for cleaning fee, literally turned in truck the way it was given to me. I even swept it before turning it in. Never again!

Florentino S. 
Rating:
5.0

Nothing

Aaron J. 
Rating:
5.0

Fast and friendly service

April H. 
Rating:
1.0

The truck was in poor shape. I didn't get a receipt (what you emailed me is not printable or even viewable). The guy who checked us in was GREAT!

Miriam M. 
Rating:
5.0

Easy reservation/pick up. Extremely helpful & friendly.

kristie S. 
Rating:
5.0

Already perfect

KATHA A. 
Rating:
5.0

Customer did not leave a comment.

Monique E. 
Rating:
5.0

Absolutely nothing. :)

Stevie D. 
Rating:
5.0

Our sales associate Nick was extremely friendly and helpful! We were moving during a thunderstorm, and was was more than helpful in making sure that we had everything we needed! Great service! Highly recommend! Thanks Nick👍

Heidii W. 
Rating:
5.0

Customer did not leave a comment.

DESIREE J. 
Rating:
5.0

Great customer service

MARCOS N. 
Rating:
1.0

We had this truck signed up for the mobile pickup because we had family coming from out of town to help us move. We show up to get the truck and the app tells us it has not been set up for mobile pick up and we have to wait until storage USA opens. When I ask the guy what happened, once they opened, he said the night before “he was tired and wanted to go home” but he was setting it up then after 9am. Like excuse me?!?! I'm pregnant and moving houses I know all about tired but this is your JOB! We will be contacting uhaul about this.

Alejandro G. 
Rating:
5.0

Customer did not leave a comment.

KRISHNAKANNAYA K. 
Rating:
2.0

Clean the van and repair the cab noise. Wash the van the windshield was very dirty.

ruben C. 
Rating:
5.0

Customer did not leave a comment.

Malissa Z. 
Rating:
5.0

They put a extra lock on storage door although there was no amount due. I travelled 1000 miles and came to pick up my stuff on a sunday, had to wait another day wasting my time and money for a hotel. Seek compensation for my inconvenience and wasting my time.

santhosh b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Very courteous and helpful for our moving needs, will definitely use again.

Saul P. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
4.0

Customer service is awesome too

LITO R. 
Rating:
4.0

This place was fine, but it was far from us and not the place that we reserved. The place we reserved, Hutto Oil and Lube, was closed, and no one told us, and no one (not even the people at UHaul) could get in touch with them. It set us back 2 hours of precious moving time...

MALCOLM KIRKLAND W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Great customer service, personnel went above and beyond to meet our needs.

Carla R. 
Rating:
5.0

Nicholas was very friendly and helpful.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE F. 
Rating:
4.0

Customer did not leave a comment.

Olimpio V. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

I HAVE USED THIS FACILITY FOR YEARS, WHEN IVE NEED TO STORE MY BELONGINGS. AND WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. STAFF HAVE ALWAYS BEEN HELPFUL AND ADD A PERSONAL TOUCH TO THE PLACE. THANK YOU.

REBECCA B.  |  Overall Experience 
Rating:
5.0

Very good customer service, I would definitely come back if I ever need a storage unit again. Thank you!

ANTONIO V.  |  Overall Experience 
Rating:
5.0

There was a leak in our storage which caused mold on some of our stuf

DASHTREIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR P. 
Rating:
5.0

This was the best storage unit ever. I had such a great experience with them and reccomend them to anyone looking to store their belongings.

Neal S.  |  Overall Experience 
Rating:
5.0

Thank you so much! The experience was fantastic. The staff was super friendly and just an overall pleasant experience. I will continue to recommend you and I will certainly return if I need storage facilities again.

Magaly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Great experience with a short term rental. The large climate controlled unit was great, especially with the huge elevator. Would definitely use again.

Rajesh B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
4.0

The lady who helped me was really nice and helpful

Sarah G. 
Rating:
5.0

The manager Travis was very nice.

MARILYN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Dagmawi D. 
Rating:
5.0

Keep doing what you doing I greatly appreciate the service that I got in this was my third time renting from that location and I will be back in the future thank you

Jocelyne F. 
Rating:
5.0

Very kind and helpful.

Stefany N. 
Rating:
5.0

More trucks availability

Jocelyne F. 
Rating:
5.0

The guy working was very professional and nice

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

vicky L. 
Rating:
5.0

I like U- haul. Service very good Excellent

shafqat D. 
Rating:
5.0

Customer did not leave a comment.

KATHA A. 
Rating:
5.0

Love the customer service

ramona R. 
Rating:
5.0

The entire experience with the staff/equipment was truly excellent; I will highly recommend this location.

Sylvia S. 
Rating:
5.0

Customer did not leave a comment.

myung K. 
Rating:
5.0

Easy process; great rates. Friendly service. Clean vehicle. Great A/C.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
3.0

Customer did not leave a comment.

Anita P. 
Rating:
5.0

Very satisfied. Great services.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Please label the key drop box location.

Awinash B. 
Rating:
5.0

Easiest truck rental ever. Thanks, y'all!

Julie G. 
Rating:
2.0

Uhaul put this as our drop off location which was great as it was close to where we live. When we got there however, no one was there when it said they were open at 9am. We arrive at ten. The guy showed but 2 hours late. Another customer who uses the storage says it takes him three tries just to get his bill paid. So I am thinking the worker isnt there very often. I wouldn't send people there for drop off if possible.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

No improvements needed. Everthing was great. Customer service representative was outstanding.

KATHA A. 
Rating:
5.0

Not close so early on the weekends.

christine R. 
Rating:
5.0

Very good and personable service.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Rudolph P. 
Rating:
5.0

Very friendly customer service and professional.

john P. 
Rating:
3.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Thanks sooooo much

ELLEN G. 
Rating:
5.0

Customer did not leave a comment.

Phyllis N. 
Rating:
5.0

Customer did not leave a comment.

Myra D. 
Rating:
5.0

No complaints hwre. Was a great location

Bobby S. 
Rating:
3.0

The interior of the truck was very basic and not user friendly. Cruise control would've been nice too for a long drive such as mine.

arthur M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top