Customer Reviews for Storage Town USA

I like U- haul. Service very good Excellent

Love the customer service

The entire experience with the staff/equipment was truly excellent; I will highly recommend this location.

Easy process; great rates. Friendly service. Clean vehicle. Great A/C.

Very satisfied. Great services.

Please label the key drop box location.

Easiest truck rental ever. Thanks, y'all!

Uhaul put this as our drop off location which was great as it was close to where we live. When we got there however, no one was there when it said they were open at 9am. We arrive at ten. The guy showed but 2 hours late. Another customer who uses the storage says it takes him three tries just to get his bill paid. So I am thinking the worker isnt there very often. I wouldn't send people there for drop off if possible.

No improvements needed. Everthing was great. Customer service representative was outstanding.

Not close so early on the weekends.

Very good and personable service.

Very friendly customer service and professional.

Thanks sooooo much

No complaints hwre. Was a great location

The interior of the truck was very basic and not user friendly. Cruise control would've been nice too for a long drive such as mine.

N A

Please was closed when the truck was returned.

Desk person very friendly

I spent almost an hour on the phone to start with, the lady said she also owned a Harley, I explained ours was broke down and we needed to get it home. When we went to pick it up it would not work, we where told they would "text" us when one was available. instead of texting they left a voice mail about and hour and a half after I left. Of course I didn't get it so I call 5 hours later because I had not received a text. they had one down in central Austin but they where closed by then. I arranged to pick it up the next after noon but I had to call corp to get the 24.95 pricing they had quoted and to be able to drop it of in the location that I had originally booked from..... so they gave me the 24.95 but I see my account was charged much more. They charged my husband an insurance fee which he was told nothing about and if he had been he would have declined, grated it was 9.00 but that is not the point, your company is unorganized and mismanaged. Not really good for your reputation. hope that helps, that was a lot of typing.

I just dropped off the dolly after hours. No problems.

Just keep doin waht you're doin. You're doing a great job and thank you very much for you're service.

Not much inventory.

This is my second experience with this location. As always, the staff was very friendly and helpful.

Uhaul changed the pickup location to an area not nearly as convenient -- unfortunate given that I had made a reservation specifically due to the desired location. Positive -- the new place called me, was very helpful and flexible (Travis ++). Equipment -- one tire was completely bald. N. Lamar location replaced tire...no issue...a positive for them.

We were sold a lock that could not fit the truck.

This location was poorly prepared. There were so many issues during pick-up that took over an hour to resolve. I was the only customer there at the time. I reserved a 10' truck with 1 dozen pads. Here are the issues I encountered: 1) The "safemove" insurance was added without my permission and the owners refused to take it off. They finally agreed after lots of negotiation. 2) The 1 dozen pads I reserved were unavailable. I had to drive to another location to get them. 3) The license plate of the truck I received did not match the numbers on my receipt. The owners assured me that it was ok. 4) The owners informed me not to worry about returning the truck with the exact amount of gas as any extra gas I got would be credited by UHaul. That didn't happen. 5) The receipt stated that the truck has a gas tank capacity of 33 gallons. I filled up 8 gallons from empty, hoping to bring the gas up to the 1/4 mark. It brought the gas up to the 1/2 mark instead.

make turning into the "driveways" more accommodating to trailers. Backing a trailer down the long narrow space is time consuming. Mgr. Connie is top notch!

The back of the truck was clean, the cab needed a vacuum. Older truck, ran okay. The online sign up and check-in was super. The agent had everything ready and I was in and out. The office was clean.

First, I was billed the $191.xx initially for the truck. I returned the truck before the time I was supposed to, and was charged an additional day, plus mileage overage plus a clean up fee, for an added fee of $97.xx. Upon pick up there were 2 pieces of trash back there that i left there. But ok, whatever, I have been charged again for $38.xx and don't see a credit for the refund like the guy said. I'm just really frustrated and will be going up to the store monday.

Great customer service!

Salesperson was very friendly, gave insightful information, set an appropriate expectation and then over-delivered. 10 stars on staff!

Staff was friendly & helpful. Thank you!

Travis was incredible, and very professional and helpful.

No one was available at the drop off location at 11:0O am on a weekday. After calling the number on the door 3 times with no answer I called the 800 number and let them know I was just dropping it off. Not professional at all. I have used Uhaul 3 times in the last 45 days and every time I have had a problem. Use another company if possible.

This was my first and last time to use U-Haul. The evening prior to picking up the 26 ft truck I received phone call advising they did not have a truck at the location I requested. I had to drive out of my way to pick up another truck, smaller than what I requested so all my things did not fit in to the truck, causing more of an inconvenience. I had to make 3 more trips in my vehicle to pickup the remainder of my belongings. I had previously received a confirmation email guaranteeing my reservation and the truck I reserved. Evidently, someone at UHaul needs to look up the word guarantee !! I can guarantee I will never use U-Haul again, or ever recommend them to anyone!!!

Had to wait outside n sun while he checked the uhaul n parked it in a different location. Then he unlock the door to the facility to finish paper work.

none

The attendant was very knowledgeable and friendly, I definitely will recommend this location. They save my moving schedule after a fake moving company show up to do my moving, kind scary when you find movers over the internet thinking that they are a professional company and they actually are thieves!

They were super fast and the facilities are very Clean. All the employees are very helpful and nice; thanks!

This location was one of the cleanest U Haul locations we have ever used. It was small, but very nice. The employee was very knowledge, experienced and helpful. Great location and I would highly recommend.

more variety of trailers

Do nothing to improve them they are Quick fast and friendly I use them all the time

one person was on hand at the time while two other customers waited. Really no big deal.

My uhaul broke down and I'm suppose to be issued a refund

Worst uhaul experience I have ever had.

When I dropped it off at 11:55 am on a Tuesday no one was there.

Have the correct mileage & fuel amount in the vehicle before rental. Attendant was not able to adjust mileage, adjustment was made on the fuel. Other than that, good experience.

We put 26 miles on the truck. Put 10.5 gallons of gas and then charged $19 more for gas. Rediculous . No truck uses that much gas for 26 miles. We got ripped off!

Nothing everything was just great.

everything went fine

Everything was great.