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GERALD B
Customer Reviews for Storage Town USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything went well.
VICTOR SThey are amazing!!!!
JESUS AI highly recommend this location if you're looking for fast, friendly, and great customer service! It was much better than a corporate location...the service was was quicker, less stressful, more personable, and you don't feel like just a number.
JENNIFER HThe customer service was awesome. They were very helpful. This is one location we will return. Everything was in order and in line . GREAT JOB.
KARINA AExcellent customer service.
DOROTHY JGOOD SERVICE.
TRONG LNick was the best !
CHANA HExcellent service. Very helpful when picking up the trailer. Awesome location.
Daryl GNothing ! Everyone I spoke to was very Professional, Great customer service ,and Patient . Most of all quick and kess stressful, the way I like. You guys has nothing to improve just keep up the great work. I will continue to doing business with you all abd will send out needed referrals. Thank you all that I had met. Tami Williams
TAMI WNOTHING THE ATTENDENT ON DUTY WAS FANTASIC WENT ABOVE AND BEYOND
FRANK OI filled up the fuel as it was and vice versa, more than it was, and as a result, the price of two gallons was added to my account. When I asked the employee at the branch, he lied to me and told me that I did not fill up the fuel. I am very upset with this person and will never return to this branch.
Abbas JEverything went well!
Rebeca JThe closer was a big help. He helped me check in because I was having trouble with the mobile app to check in. He made sure I was good to go even though the store was closed. Best customer service I’ve had at any locations!!
Aja HAlways a great place to rent
ramona rExcellent service
Robert WLogan provides exceptional customer service. He's friendly and just seems like a great person. He's a gem to this location.
Ebony HUhual would not let me get my vehicle due to technical errors saying because I was there 30 minutes after pick up time. However my email said at anytime between 3pm and 7pm. Took over an hour to get my usual. Lost $80 worth of moving. And they won’t reimburse me for that amount.
Holly KThe staff was very kind, helpful & the truck was easy to rent. Very satisfied and would recommend Storage Town rental to others in need of a U haul rental
Kristin AVery helpful and friendly. Made sure everything was in order before we left.
Wesley DComing from Corpus Christi to Austin during my transition the team was very helpful with their service not just storage but uhaul equipment aswell.
Lester S | Overall ExperienceThe app was giving me lots of issues when trying to submit my return
Stephen MNicholas was very helpful and kind. Would recommend.
SUZANA WFriendly customer service
Fadi MGreat customer service
Ashli BBest experience EVER in renting a uhaul.
Bilal AThe staff was awesome.
Tyler CThe team went the extra mile to help secure my car on the car carrier. It was raining last Saturday when we loaded the car and the young man laid on his back under the car/trailer in a puddle to connect a chain to secure the car. His sweatshirt and pants were dirty and wet from laying on the ground. Unfortunately, I didn't have any cash on me otherwise I would have given him a tip for his troubles. GREAT SERVICE!
ALAN DNic and Logan was very helpful and professional.
LARRY HProviding the truck in neat and clean. This is my first experience with Uhaul having an unclean truck. When I informed the guy in Uhaul store he told me to dispute instead of trying to providing another one which is clean. Any how everything else is fine.
ramakrishna pEasy drop-off with great support.
William MOk
besmy cGreat customer service.
Marcus MI think that you guys are on point . The customer service i received was top notch . All my questions were answered in a professional manner, and they when above and beyond just to make sure I had a great experience. I will highly recommend this location 👌.
Mody NThank you
Glenn CNo need for improvement. Logan was very kind and helpful.
Belinda RThank you for your service everything went great
Anita TOffice staff always very nice and accommodating. Units in good order.
DEBRA V | Overall ExperienceThis was a super great and convenient location with very friendly and helpful people. I will plan to use this location again in the future!
Timothy BThe staff was friendly, informative and efficient. This will be my go to location from now on.
Kathryn MMy experience was horrible once again, this will be my last time using u-haul. The problem this time is that I reserved a dolly with the truck rental and was told the day of pickup that they didn't have any and was referred to another location to get one, drove all the way there and they didn't have any either and tald me I could buy one for $90. If I was told ahead of time about this I could have found one but instead my wife and I had to pickup on heavy stuff to bring it up to a third floor.
Jason FI never moved out on that date mentioned. I moved long time and the front desk knew about my wife moving our stuffs.
ZEZE G | Overall ExperienceGreat customer service from both over the phone and in person
Corey JGreat staff took care of my needs
Justin Mwe attempted delivery closer to our hotel, your location said they would have to charge us extra. We drove to the original drop off location, they said they were full and we could not drop off so they instructed us to drive to another specific location...we did. Your employee unhooked the trailer and said i would need to go inside and 'checkout', i go inside, you have 1 employee (who as mad at the world) and about 25 people in line. He said i had to get in line...i said no...we went to a fourth location and were able to return the trailer. All of this took about 90 minutes....too much of a hassle.
michael sThe person who checked us out with the vehicle was great!!!
Martin RI had to perform necessary repairs no brake lights. Possible vacuum leak on AC syste. I request a partial refund. Point inspection not performed properly for customer satisfaction. Totally unacceptable!!
Graviel MThe staff at the Dessau location were so helpful and pleasant. The best customer service I have ever experienced. Keep up the excellent work and I will definitely use this location again.
Dan WIt was easiest experience I’ve had at a Uhaul. Friendly and very efficient.
Angela DThe guy was soo nice and accommodating. He explained everything in detail. Will definitely rent from him again!!
Shalonda TIt was very smooth transition. The Manager Nick was very helpful and courteous. He provided great customer service.
Afzal KVery Friendly
MARIA VNick was a phenomenal representative for the uHaul brand. He was personable, extremely professional, and most importantly helpful.
Tarleton SBest customer service ever.
Myriam LRepresentative at location "nick" was very helpful
james cI got the best customer service ever in my life! The guy at the service desk was amazing!
Edward SLove the location and personnel at the facility.
Carole jDropping off was easy, accidentally left a piece of art in the back and the gentlemen working made sure we didn’t drive off without it. I severely underestimated the amount of gas that was needed to get it back to where I was but as I stated previously, I was charged for items I was told I would not be and only had ten dollars to put into the truck. Again, I will not be using uhual for any future moves, this experience as a whole was disappointing and I’m out money and had a poor experience. It’s not even worth the struggle to reach out and contact and get my money back, seeing as it’s been difficult from the start. If I could, compensation would be a nice way to make up for the issues at hand, but again it wouldn’t be worth the trouble in a whole.
SARAH TVery friendly staff that helped me quickly get my trailer rental all setup. Only improvement to note was that this location was out of stock of some moving supplies I would’ve liked to have purchased at that time. The staff mentioned that a shipment was arriving shortly, so it was likely a fluke.
Danny FOne of the best staff I have seen in a storage facility. They are very friendly willing to help. Any issues will come immediately to help. I am very glad i stored here for some time. Thank you for the nice service.
Muhammad A | Overall ExperienceWe were very disappointed to go to our srorage and find our lock cut and our items stolen. This was our first time using a storage. We were told that they noticed our lock was cut but we were not notified about it. It is sad because if anybody ask about storage we cannot recommend.
alma g | Overall ExperienceCould you guys sweep the driveways with magnetic wheels to pick up loose screws and nails. Got them poke couple of holes in our tires
randy d | Overall ExperienceThey put a extra lock on storage door although there was no amount due. I travelled 1000 miles and came to pick up my stuff on a sunday, had to wait another day wasting my time and money for a hotel. Seek compensation for my inconvenience and wasting my time.
santhosh b | Overall ExperienceI HAVE USED THIS FACILITY FOR YEARS, WHEN IVE NEED TO STORE MY BELONGINGS. AND WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. STAFF HAVE ALWAYS BEEN HELPFUL AND ADD A PERSONAL TOUCH TO THE PLACE. THANK YOU.
REBECCA B | Overall ExperienceVery good customer service, I would definitely come back if I ever need a storage unit again. Thank you!
ANTONIO V | Overall ExperienceThere was a leak in our storage which caused mold on some of our stuf
DASHTREIA B | Overall ExperienceThis was the best storage unit ever. I had such a great experience with them and reccomend them to anyone looking to store their belongings.
Neal S | Overall ExperienceThank you so much! The experience was fantastic. The staff was super friendly and just an overall pleasant experience. I will continue to recommend you and I will certainly return if I need storage facilities again.
Magaly J | Overall ExperienceGreat experience with a short term rental. The large climate controlled unit was great, especially with the huge elevator. Would definitely use again.
Rajesh B | Overall ExperienceThe manager Travis was very nice.
MARILYN M | Overall Experience