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DAPHNE M
Customer Reviews for Storage Town USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All instructions provided for app pick and great return service by associate at the store
Fred FGreat location with fast service.
SUDIE WAbove and beyond service!
Olivia WThe whole experience from renting to returning was smooth. There are a lot of pictures that cover everyone involved. The truck was very easy drive and seemed more modern.
DAPHNE Mnull
YONIS Pnull
Cynthia LEselente
ADRIAN Rnull
Ben Fnull
JOHN DEverything was okay except the man that help me when I picked up the transport trailer. I ask him if I could leave the trailer at a u-haul place in Dallas. He said I could but there was a large fee. I ask him how much and he never looked it up and I was so ready to go so I blew it off. When I brought it back I ask the lady and she said could she email me the charge and instead of emailing she called and told me there wasn't any extra charges. As it turned out I had to bring back in a major storm which was a bitch.
JAMES VContinue being great friendly welcoming and knowledgeable
Denise GEverything was great. Pick up and drop off was very easy. The location was clean and had parking spaces for customers. The van I got was practically brand new. Thank you.
JUDY WThe best service and friendly people definitely recommend to everyone
ELIZABETH ESuper helpful and friendly staff!
ADAM Bso nice for customer
KIM Nnull
HAI Nnull
Claudeth FI had the best experience using U-Haul recently. Nicko had great customer service and got me in and out. I will be back for the next move. I highly recommend the service.
Jazunique Cso nice for customer
KIM NSuper helpful and friendly staff!
ADAM BThe best service and friendly people definitely recommend to everyone
ELIZABETH EEverything was great. Pick up and drop off was very easy. The location was clean and had parking spaces for customers. The van I got was practically brand new. Thank you.
JUDY WContinue being great friendly welcoming and knowledgeable
DENISE GQuick and easy turn in. Friendly and professional staff.
Mark PEverything was okay except the man that help me when I picked up the transport trailer. I ask him if I could leave the trailer at a u-haul place in Dallas. He said I could but there was a large fee. I ask him how much and he never looked it up and I was so ready to go so I blew it off. When I brought it back I ask the lady and she said could she email me the charge and instead of emailing she called and told me there wasn't any extra charges. As it turned out I had to bring back in a major storm which was a bitch.
JAMES VNo one was there but I got charged 13.75 when I was told to drop off there
MEHRDAD MEselente
ADRIAN RThe whole experience from renting to returning was smooth. There are a lot of pictures that cover everyone involved. The truck was very easy drive and seemed more modern.
Daphne JAbove and beyond service!
Olivia WAwesome experience! Thank you greatly for the assistance in get us the truck we needed to move our household.
TIMOTHY KEntire process was great. Nicholas was super and made the process simple and pleasant, he is a Rock Star! I had to return slightly late and I spoke with Ray on the phone who took care of me.
ERIC EI’ve had plenty of experience driving or towing U-Hauls, Penske, Ryder trucks, and the like. The equipment is usually pretty standard—nothing extraordinary, but it gets the job done. Typically, the process is smooth and hassle-free for anyone in need. However, what stood out during this particular experience wasn’t the equipment or the brand—it was the gentleman running the location I visited. I was having a frustrating day, and without going into too much detail, I just needed some reassurance and support to help turn things around. The team at this location went above and beyond, but the person leading the store is what truly made the difference. I’d go as far as to say he’s one of the best customer service managers I’ve ever encountered. As someone who manages a large corporate team responsible for billions in quarterly revenue, I often emphasize the importance of empathy, small gestures, and genuine care in customer interactions. This gentleman embodies all of those qualities effortlessly. He turned what could have been another frustrating experience into one that left a lasting impression. I’ll go out of my way to visit this location again because of him. If anyone from U-Haul’s leadership is reading this, I strongly encourage you to recognize the outstanding individual you have here. Feel free to contact me if you’d like further details—I’d be happy to share.
ADAM SThe app is so slow and buggy
Austin TYou guys was great 👍
YONIS PNothing, everything went well.
VICTOR SThey are amazing!!!!
JESUS AI highly recommend this location if you're looking for fast, friendly, and great customer service! It was much better than a corporate location...the service was was quicker, less stressful, more personable, and you don't feel like just a number.
JENNIFER HThe customer service was awesome. They were very helpful. This is one location we will return. Everything was in order and in line . GREAT JOB.
KARINA AExcellent customer service.
DOROTHY JGOOD SERVICE.
TRONG LNick was the best !
CHANA HExcellent service. Very helpful when picking up the trailer. Awesome location.
Daryl GNothing ! Everyone I spoke to was very Professional, Great customer service ,and Patient . Most of all quick and kess stressful, the way I like. You guys has nothing to improve just keep up the great work. I will continue to doing business with you all abd will send out needed referrals. Thank you all that I had met. Tami Williams
TAMI WNOTHING THE ATTENDENT ON DUTY WAS FANTASIC WENT ABOVE AND BEYOND
FRANK OI filled up the fuel as it was and vice versa, more than it was, and as a result, the price of two gallons was added to my account. When I asked the employee at the branch, he lied to me and told me that I did not fill up the fuel. I am very upset with this person and will never return to this branch.
Abbas JEverything went well!
Rebeca JThe closer was a big help. He helped me check in because I was having trouble with the mobile app to check in. He made sure I was good to go even though the store was closed. Best customer service I’ve had at any locations!!
Aja HAlways a great place to rent
ramona rExcellent service
Robert WLogan provides exceptional customer service. He's friendly and just seems like a great person. He's a gem to this location.
Ebony HUhual would not let me get my vehicle due to technical errors saying because I was there 30 minutes after pick up time. However my email said at anytime between 3pm and 7pm. Took over an hour to get my usual. Lost $80 worth of moving. And they won’t reimburse me for that amount.
Holly KThe staff was very kind, helpful & the truck was easy to rent. Very satisfied and would recommend Storage Town rental to others in need of a U haul rental
Kristin AVery helpful and friendly. Made sure everything was in order before we left.
Wesley DComing from Corpus Christi to Austin during my transition the team was very helpful with their service not just storage but uhaul equipment aswell.
Lester S | Overall ExperienceThe app was giving me lots of issues when trying to submit my return
Stephen MNicholas was very helpful and kind. Would recommend.
SUZANA WFriendly customer service
Fadi MGreat customer service
Ashli BBest experience EVER in renting a uhaul.
Bilal AThe staff was awesome.
Tyler CThe team went the extra mile to help secure my car on the car carrier. It was raining last Saturday when we loaded the car and the young man laid on his back under the car/trailer in a puddle to connect a chain to secure the car. His sweatshirt and pants were dirty and wet from laying on the ground. Unfortunately, I didn't have any cash on me otherwise I would have given him a tip for his troubles. GREAT SERVICE!
ALAN DNic and Logan was very helpful and professional.
LARRY HProviding the truck in neat and clean. This is my first experience with Uhaul having an unclean truck. When I informed the guy in Uhaul store he told me to dispute instead of trying to providing another one which is clean. Any how everything else is fine.
ramakrishna pEasy drop-off with great support.
William MOk
besmy cGreat customer service.
Marcus MI think that you guys are on point . The customer service i received was top notch . All my questions were answered in a professional manner, and they when above and beyond just to make sure I had a great experience. I will highly recommend this location 👌.
Mody NOffice staff always very nice and accommodating. Units in good order.
DEBRA V | Overall ExperienceI never moved out on that date mentioned. I moved long time and the front desk knew about my wife moving our stuffs.
ZEZE G | Overall ExperienceOne of the best staff I have seen in a storage facility. They are very friendly willing to help. Any issues will come immediately to help. I am very glad i stored here for some time. Thank you for the nice service.
Muhammad A | Overall ExperienceWe were very disappointed to go to our srorage and find our lock cut and our items stolen. This was our first time using a storage. We were told that they noticed our lock was cut but we were not notified about it. It is sad because if anybody ask about storage we cannot recommend.
alma g | Overall ExperienceCould you guys sweep the driveways with magnetic wheels to pick up loose screws and nails. Got them poke couple of holes in our tires
randy d | Overall ExperienceThey put a extra lock on storage door although there was no amount due. I travelled 1000 miles and came to pick up my stuff on a sunday, had to wait another day wasting my time and money for a hotel. Seek compensation for my inconvenience and wasting my time.
santhosh b | Overall ExperienceI HAVE USED THIS FACILITY FOR YEARS, WHEN IVE NEED TO STORE MY BELONGINGS. AND WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. STAFF HAVE ALWAYS BEEN HELPFUL AND ADD A PERSONAL TOUCH TO THE PLACE. THANK YOU.
REBECCA B | Overall ExperienceVery good customer service, I would definitely come back if I ever need a storage unit again. Thank you!
ANTONIO V | Overall ExperienceThere was a leak in our storage which caused mold on some of our stuf
DASHTREIA B | Overall ExperienceThis was the best storage unit ever. I had such a great experience with them and reccomend them to anyone looking to store their belongings.
Neal S | Overall ExperienceThank you so much! The experience was fantastic. The staff was super friendly and just an overall pleasant experience. I will continue to recommend you and I will certainly return if I need storage facilities again.
Magaly J | Overall ExperienceGreat experience with a short term rental. The large climate controlled unit was great, especially with the huge elevator. Would definitely use again.
Rajesh B | Overall ExperienceThe manager Travis was very nice.
MARILYN M | Overall Experience