Customer Reviews for Storage Town USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Town USA

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CLARISSA O. on

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There was no office to get a key or passcode for the gate. I arrived with my belongings and movers that were being paid by the hour and sat there trying to gain access.

Nixie T. on

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Canceled order!

kari H. on

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I ended up not needing this unit. May I please have a refund.

Rudolph P. on

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Customer did not leave a comment.

john p. on

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Very friendly customer service and professional.

bill c. on

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Did. It move in

chelsea C. on

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Very helpful! Great prices!

Paul L. on

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Daniel W. on

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david n. on

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ELLEN G. on

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Thanks sooooo much

Phyllis n. on

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Myra D. on

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Bobby S. on

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No complaints hwre. Was a great location

arthur m. on

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The interior of the truck was very basic and not user friendly. Cruise control would've been nice too for a long drive such as mine.

Alicia V. on

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Joshua V. on

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Carlos R. on

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N A

Lilly C. on

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Mohammad A. on

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Duane W. on

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Please was closed when the truck was returned.

Victor M. on

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Desk person very friendly

lori G. on

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I spent almost an hour on the phone to start with, the lady said she also owned a Harley, I explained ours was broke down and we needed to get it home. When we went to pick it up it would not work, we where told they would "text" us when one was available. instead of texting they left a voice mail about and hour and a half after I left. Of course I didn't get it so I call 5 hours later because I had not received a text. they had one down in central Austin but they where closed by then. I arranged to pick it up the next after noon but I had to call corp to get the 24.95 pricing they had quoted and to be able to drop it of in the location that I had originally booked from..... so they gave me the 24.95 but I see my account was charged much more. They charged my husband an insurance fee which he was told nothing about and if he had been he would have declined, grated it was 9.00 but that is not the point, your company is unorganized and mismanaged. Not really good for your reputation. hope that helps, that was a lot of typing.

Theodore T. on

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I just dropped off the dolly after hours. No problems.

KEITH B. on

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Just keep doin waht you're doin. You're doing a great job and thank you very much for you're service.

LUCAS B. on

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larry h. on

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Not much inventory.

Charlie C. on

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Robert G. on

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Charlie C. on

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Kenny R. on

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This is my second experience with this location. As always, the staff was very friendly and helpful.

ALEXANDRA M. on

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Susan R. on

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Uhaul changed the pickup location to an area not nearly as convenient -- unfortunate given that I had made a reservation specifically due to the desired location. Positive -- the new place called me, was very helpful and flexible (Travis ++). Equipment -- one tire was completely bald. N. Lamar location replaced tire...no issue...a positive for them.

SHEILA S. on

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I love the location of the storage facility. Travis gave excellent customer service. Access to the actual storage unit isn`t complicated.So far a great experience.