Customer Reviews for Storage Town USA
(U-Haul Neighborhood Dealer)

264 reviews

13107 Dessau Rd Ste 100   Austin, TX 78754

(512) 272-5071

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022: Closed

Services at this Location:

Contact Us

(512) 272-5071

13107 Dessau Rd Ste 100
Austin, TX 78754

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Got charged $75 for cleaning fee, literally turned in truck the way it was given to me. I even swept it before turning it in. Never again!

Florentino S. 
Rating:
5.0

Nothing

Aaron J. 
Rating:
5.0

Fast and friendly service

April H. 
Rating:
1.0

The truck was in poor shape. I didn't get a receipt (what you emailed me is not printable or even viewable). The guy who checked us in was GREAT!

Miriam M. 
Rating:
5.0

Easy reservation/pick up. Extremely helpful & friendly.

kristie S. 
Rating:
5.0

Already perfect

KATHA A. 
Rating:
5.0

Customer did not leave a comment.

Monique E. 
Rating:
5.0

Absolutely nothing. :)

Stevie D. 
Rating:
5.0

Our sales associate Nick was extremely friendly and helpful! We were moving during a thunderstorm, and was was more than helpful in making sure that we had everything we needed! Great service! Highly recommend! Thanks Nick👍

Heidii W. 
Rating:
5.0

Customer did not leave a comment.

DESIREE J. 
Rating:
5.0

Great customer service

MARCOS N. 
Rating:
1.0

We had this truck signed up for the mobile pickup because we had family coming from out of town to help us move. We show up to get the truck and the app tells us it has not been set up for mobile pick up and we have to wait until storage USA opens. When I ask the guy what happened, once they opened, he said the night before “he was tired and wanted to go home” but he was setting it up then after 9am. Like excuse me?!?! I'm pregnant and moving houses I know all about tired but this is your JOB! We will be contacting uhaul about this.

Alejandro G. 
Rating:
5.0

Customer did not leave a comment.

KRISHNAKANNAYA K. 
Rating:
2.0

Clean the van and repair the cab noise. Wash the van the windshield was very dirty.

ruben C. 
Rating:
5.0

Customer did not leave a comment.

Malissa Z. 
Rating:
5.0

They put a extra lock on storage door although there was no amount due. I travelled 1000 miles and came to pick up my stuff on a sunday, had to wait another day wasting my time and money for a hotel. Seek compensation for my inconvenience and wasting my time.

santhosh b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Very courteous and helpful for our moving needs, will definitely use again.

Saul P. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
4.0

Customer service is awesome too

LITO R. 
Rating:
4.0

This place was fine, but it was far from us and not the place that we reserved. The place we reserved, Hutto Oil and Lube, was closed, and no one told us, and no one (not even the people at UHaul) could get in touch with them. It set us back 2 hours of precious moving time...

MALCOLM KIRKLAND W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Great customer service, personnel went above and beyond to meet our needs.

Carla R. 
Rating:
5.0

Nicholas was very friendly and helpful.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE F. 
Rating:
4.0

Customer did not leave a comment.

Olimpio V. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

I HAVE USED THIS FACILITY FOR YEARS, WHEN IVE NEED TO STORE MY BELONGINGS. AND WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY. STAFF HAVE ALWAYS BEEN HELPFUL AND ADD A PERSONAL TOUCH TO THE PLACE. THANK YOU.

REBECCA B.  |  Overall Experience 
Rating:
5.0

Very good customer service, I would definitely come back if I ever need a storage unit again. Thank you!

ANTONIO V.  |  Overall Experience 
Rating:
5.0

There was a leak in our storage which caused mold on some of our stuf

DASHTREIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR P. 
Rating:
5.0

This was the best storage unit ever. I had such a great experience with them and reccomend them to anyone looking to store their belongings.

Neal S.  |  Overall Experience 
Rating:
5.0

Thank you so much! The experience was fantastic. The staff was super friendly and just an overall pleasant experience. I will continue to recommend you and I will certainly return if I need storage facilities again.

Magaly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Great experience with a short term rental. The large climate controlled unit was great, especially with the huge elevator. Would definitely use again.

Rajesh B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
4.0

The lady who helped me was really nice and helpful

Sarah G. 
Rating:
5.0

The manager Travis was very nice.

MARILYN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Dagmawi D. 
Rating:
5.0

Keep doing what you doing I greatly appreciate the service that I got in this was my third time renting from that location and I will be back in the future thank you

Jocelyne F. 
Rating:
5.0

Very kind and helpful.

Stefany N. 
Rating:
5.0

More trucks availability

Jocelyne F. 
Rating:
5.0

The guy working was very professional and nice

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

vicky L. 
Rating:
5.0

I like U- haul. Service very good Excellent

shafqat D. 
Rating:
5.0

Customer did not leave a comment.

KATHA A. 
Rating:
5.0

Love the customer service

ramona R. 
Rating:
5.0

The entire experience with the staff/equipment was truly excellent; I will highly recommend this location.

Sylvia S. 
Rating:
5.0

Customer did not leave a comment.

myung K. 
Rating:
5.0

Easy process; great rates. Friendly service. Clean vehicle. Great A/C.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
3.0

Customer did not leave a comment.

Anita P. 
Rating:
5.0

Very satisfied. Great services.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Please label the key drop box location.

Awinash B. 
Rating:
5.0

Easiest truck rental ever. Thanks, y'all!

Julie G. 
Rating:
2.0

Uhaul put this as our drop off location which was great as it was close to where we live. When we got there however, no one was there when it said they were open at 9am. We arrive at ten. The guy showed but 2 hours late. Another customer who uses the storage says it takes him three tries just to get his bill paid. So I am thinking the worker isnt there very often. I wouldn't send people there for drop off if possible.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

No improvements needed. Everthing was great. Customer service representative was outstanding.

KATHA A. 
Rating:
5.0

Not close so early on the weekends.

christine R. 
Rating:
5.0

Very good and personable service.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Rudolph P. 
Rating:
5.0

Very friendly customer service and professional.

john P. 
Rating:
3.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Thanks sooooo much

ELLEN G. 
Rating:
5.0

Customer did not leave a comment.

Phyllis N. 
Rating:
5.0

Customer did not leave a comment.

Myra D. 
Rating:
5.0

No complaints hwre. Was a great location

Bobby S. 
Rating:
3.0

The interior of the truck was very basic and not user friendly. Cruise control would've been nice too for a long drive such as mine.

arthur M. 
Rating:
5.0

Customer did not leave a comment.

Alicia V. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

N A

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

Lilly C. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
3.0

Please was closed when the truck was returned.

Duane W. 
Rating:
4.0

Desk person very friendly

Victor M. 
Rating:
1.0

I spent almost an hour on the phone to start with, the lady said she also owned a Harley, I explained ours was broke down and we needed to get it home. When we went to pick it up it would not work, we where told they would "text" us when one was available. instead of texting they left a voice mail about and hour and a half after I left. Of course I didn't get it so I call 5 hours later because I had not received a text. they had one down in central Austin but they where closed by then. I arranged to pick it up the next after noon but I had to call corp to get the 24.95 pricing they had quoted and to be able to drop it of in the location that I had originally booked from..... so they gave me the 24.95 but I see my account was charged much more. They charged my husband an insurance fee which he was told nothing about and if he had been he would have declined, grated it was 9.00 but that is not the point, your company is unorganized and mismanaged. Not really good for your reputation. hope that helps, that was a lot of typing.

lori G. 
Rating:
5.0

I just dropped off the dolly after hours. No problems.

Theodore T. 
Rating:
5.0

Just keep doin waht you're doin. You're doing a great job and thank you very much for you're service.

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

LUCAS B. 
Rating:
5.0

Not much inventory.

larry H. 
Rating:
5.0

Customer did not leave a comment.

Charlie C. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Charlie C. 
Rating:
5.0

This is my second experience with this location. As always, the staff was very friendly and helpful.

Kenny R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA M. 
Rating:
4.0

Uhaul changed the pickup location to an area not nearly as convenient -- unfortunate given that I had made a reservation specifically due to the desired location. Positive -- the new place called me, was very helpful and flexible (Travis ++). Equipment -- one tire was completely bald. N. Lamar location replaced tire...no issue...a positive for them.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Veronica F. 
Rating:
3.0

We were sold a lock that could not fit the truck.

ellen H. 
Rating:
1.0

This location was poorly prepared. There were so many issues during pick-up that took over an hour to resolve. I was the only customer there at the time. I reserved a 10' truck with 1 dozen pads. Here are the issues I encountered: 1) The "safemove" insurance was added without my permission and the owners refused to take it off. They finally agreed after lots of negotiation. 2) The 1 dozen pads I reserved were unavailable. I had to drive to another location to get them. 3) The license plate of the truck I received did not match the numbers on my receipt. The owners assured me that it was ok. 4) The owners informed me not to worry about returning the truck with the exact amount of gas as any extra gas I got would be credited by UHaul. That didn't happen. 5) The receipt stated that the truck has a gas tank capacity of 33 gallons. I filled up 8 gallons from empty, hoping to bring the gas up to the 1/4 mark. It brought the gas up to the 1/2 mark instead.

Aron Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Jade A. 
Rating:
4.0

Customer did not leave a comment.

diana R. 
Rating:
5.0

make turning into the "driveways" more accommodating to trailers. Backing a trailer down the long narrow space is time consuming. Mgr. Connie is top notch!

MARLA B. 
Rating:
3.0

The back of the truck was clean, the cab needed a vacuum. Older truck, ran okay. The online sign up and check-in was super. The agent had everything ready and I was in and out. The office was clean.

Charles S. 
Rating:
3.0

First, I was billed the $191.xx initially for the truck. I returned the truck before the time I was supposed to, and was charged an additional day, plus mileage overage plus a clean up fee, for an added fee of $97.xx. Upon pick up there were 2 pieces of trash back there that i left there. But ok, whatever, I have been charged again for $38.xx and don't see a credit for the refund like the guy said. I'm just really frustrated and will be going up to the store monday.

mario F. 
Rating:
5.0

Great customer service!

Angela H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Salesperson was very friendly, gave insightful information, set an appropriate expectation and then over-delivered. 10 stars on staff!

SAMUEL P. 
Rating:
4.0

Customer did not leave a comment.

sudip A. 
Rating:
5.0

Customer did not leave a comment.

dawn F. 
No reviews have been submitted for this location.

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