Customer Reviews for Storage Wise Of Columbia
(U-Haul Neighborhood Dealer)

Rating:

5.0

This location is fantastic. Very pleasant to deal with and extremely helpful when needed. Thank you so much for helping Irmo High School's music programs get to and from graduation safely and in a timely manner.

Rating:

3.0

There was no personnel there at the time of drop-off; hence, the "no" response.

Rating:

4.0

Very clean and well maintained vehicle. I would rent from here again.

Rating:

5.0

Quick and easy process

Rating:

5.0

great team, very pleasant and accommodating

Rating:

5.0

The process was super simple. I reserved online. Spoke with a very nice lady at the front desk who quickly got papers to sign and we were off. Dropped keys in the drop box when we returned

Rating:

5.0

Staff was super friendly!

Rating:

3.0

Price situation caught me off guard on a late return. Different from a prior experience. Will, most likely, use another location in future

Rating:

5.0

excellent location, but i can't recommend this location ONLY because I TOO am a U-Haul dealer, just didn't have that size truck on my lot the employees there are really nice

Rating:

5.0

The staff was exceptional in many categories… The van was clean… Great Place! Thanks!!!

Rating:

5.0

I've reported this months ago but the charging ports in that van are not working.

Rating:

1.0

I wasn't told how to return the van if by chance I came back after hours. I had to call the 800 number, and that girl told me she put in a note wen I returned it. They charged me for 2 days and ins for 2 days wen I DID NOT have the van for 19 hrs. Had I known this I would have kept it till the next day!!! It took us till 1pm to even leave the office because the van I rented at another store hadn't come back yet and they had to get a DM involved to find me a van.

Rating:

5.0

Clerk at this location was very nice and thorough. Paid attention to details.

Rating:

2.0

Ensure you include all equipment ordered (no dolly). Ensure tires are not flat when picked up. Do not charge customers for fixing a flat when it was flat when picked up. In addition, the app you have to use to pick up the equipment is not the best.

Rating:

5.0

I was perfectly satisfied

Rating:

5.0

Truck a little worn out but got the job done. Drivers side door gaps.

Rating:

5.0

I put $31.00 in gas in a truck that traveled 47 miles round trip. The gas guage said it was full when I got it. This seems really odd. I've never had to put so much gas in your trucks in the past for the same trip to the same place. Tune up your trucks.

Rating:

5.0

The person at this location was extremely friendly. She made this an easy and pleasant move.

Rating:

4.0

Friendly, knowledgeable, good customer service

Rating:

5.0

The app would not locate the location I was at. Had to use the website which did locate it and gave me access to the key. However it would not go to the next screen when it asked me if my furniture covers were there and if the license plate matched the photo.

Rating:

5.0

Gloria was very helpful!

Rating:

5.0

Lady super nice and very helpful

Rating:

5.0

The staff at this location was very professional. As with many uhaul pieces of equipment they are beat to hell and never look clean but they get the job done.

Rating:

5.0

Truck was a little older - nothing electric such as windows etc. but everything worked well and it got the job done. Truck was clean.

Rating:

5.0

Very smooth transaction!

Rating:

3.0

This location didn’t open until 9am so a virtual drop off/checkout had to be completed. No interaction with personnel.

Rating:

1.0

U-Haul owners or woman that run that U-Haul was rude and inappropriate very rude and dismissive and did not check my U-Haul in at the time of me handing in my keys. Please contact me in regards to their behavior

Rating:

4.0

Very helpful and accommodating staff who arranged for our 15ft truck. I ALWAYS reinforce to my employees to smile when serving customers. I recommend that for this location. Smiling is welcoming and exudes the right company culture.

Rating:

5.0

N/akeep up the good work!!!

Rating:

1.0

Very dry personality. No customer service ethic. Life is about people. Customer service is about relationships and wanting people to return for their product. U haul has many locations to choose from. Customer service is the key to choosing to return. I use UHAUL consistently. I just relocated I can choose other locations that don’t treat me like I’m an interruption in the day.

Rating:

5.0

I still haven’t received the deposit back on to my card, dropped the truck off yesterday

Rating:

5.0

I have been very satisfied with my interactions with this location. Both Regan and Lance have been very helpful in making my reservations and flexible when a change in plans occurs. I will continue to use this location for future rental vehicle needs.

Rating:

5.0

Overall, this is my second time renting from this particular location, and there was no issue the first time with renting and picking up I did a mobile reservation, however, the second time around they’re still advertising for another location that’s to the Lake Murray location on the Internet and upon calling, and finally discovering this, I tried to set a reservation or a hold For a pick up the next day and I provided my card information over the phone and was told that everything was taken care of when calling and checking the status to make sure everything went through. It had not and I had to take it upon myself to just go online and redo the entire reservation , and it was a little inconvenient for me, especially because I was under the impression that whatever representative I spoke with the day before had already held the cargo van that I was trying to reserve

Rating:

5.0

Everything is fine the way it is.

Rating:

4.0

Make sure seats are vacuumed and free of pet hair. Allergies were flared up due to excessive pet hair on seats.

Rating:

4.0

N/A

Rating:

4.0

The online check in took forever-things weren’t where the tutorial said-it was a pain in the rear. I will try budget or somebody else next time

Rating:

5.0

Very nice

Rating:

3.0

I would recommend for a no hassle drop off. We never went into the location and no one was there to help.

Rating:

2.0

They switched me 4 different times what a joke

Rating:

1.0

I was told to bring the truck back on Monday and was charged for three days, when I only requested one day. Then denied telling me this to supervisor. My son was present during the conversation

Rating:

5.0

Highly recommend this location. The gentleman..I didn't get his name...was so helpful and gave is clear instructions. Thanks

Rating:

5.0

I would recommend more lighting where the customers park their vehicles at the green park curb things

Rating:

5.0

Very friendly and helpful especially because U-Haul on line double booked.

Rating:

5.0

Everything went smoothly!!

Rating:

3.0

This was not the location on my reservation! The location scheduled DID NOT have the truck reserved on their lot. The "owner" said he was looking for the truck available at other locations. After waiting on the phone, handed to me by the clerk (he was not onsite) for 15 minutes with NOTHING, I called U-Haul on my cell phone, allowing the franchisee to listen. Then miraculously he found a truck at the above location. While it was only 3 miles down the road this process cost me 30+ minutes of time. Since I was now running late I called the Moving Help Center customer service asking if they could contact the movers who would be waiting for me, as I was running late due to your franchisee screwing around with me! Well that was a waste of time because they said that they couldn't do that!!! I was driving to the storage location, trying to make up time and "you don't use your phone while driving for safety reasons". That made NO difference to the Customr Service staff!!!!!!!!!!!!! Pissed me off!

Rating:

5.0

Great service!!

Rating:

5.0

best service ever!!!

Rating:

5.0

I had a nice experience and the process was seamless. No improvements needed!