Easy and fast!
Karen G
Customer Reviews for Storage Wise Of Irmo
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy self pickup & drop off location. Slight mistake on my part on a reservation detail, which Colleen helped me with during pickup. Will use this location next time when needed.
MARK ZHave people on premises to take care of customers
Edwin RNo personnel staffed at this location though there are signs posted with contact information incase you need them, I didn’t mind since I was just dropping off. Parking lot is small and kind of hard to maneuver but overall was an easy return experience.
Kristy SThe drop off was fine. I don't mind doing the self return on the app, but this location had spotty service which made it difficult.
Joseph NGLORIA happened to be there when we picked up the truck and was so pleasant and helpful!!
STACIE MThere were no personnel. It was a virtual drop off location
Joseph NNothing at all. Great service.
Andre MAwesome Staff…
WILLIAM SSmall, nice lot. Did not talk to any personnel. App and browser on my phone would not work to complete the drop-off checklist, despite having adequate cell phone service.
Heather SStaff at the Irmo location was incredibly helpful, kind and pleasant!
R JI had requested a hand Dolly and it was not with the truck we had to run all over town to try to find it they were no straps in the truck to strap the appliances in there were no straps on the dolly they knew we needed a dolly to move refrigerators and they gave us just some little piece of junk so no I would not recommend u-haul
Thomas PI like it it’s really clean and good service !
Andrickson AFast and convenient!
Nakai WThe mobile pickup process is not good. While all of the steps made sense, the App kept locking up or crashing and I had to start it multiple times during both pick-up and drop-off. Cell service at the location was just average. If I rent from U-Haul again, it will be at a location where there is staff working.
Brian WIt was a unoccupied location Parked it and dropped keys in box
RANDALL MThere should be staff around yo assist in case of an issue with the rental
MARIO JWe’ve always had a great experience.
Michael DThis was 3rd location in Columbia we were sent to because 1st location did not have reserved truck. 2nd location was.closed. Vanessa with local customer service worked very hard to find us a truck in Columbia area. She kept in contact with us knowing we had just driven 3.5 hours for a 1 way rental. We were able to get a larger truck and didn't delay our loading but 1 hour. Big thanks to Vanessa!
Robert ANo one there.
Joel AThe location and vehicle were great, but the mobile experience needs work. First, I used the gps to get to the location, then when I tried to "pickup my truck", it couldn't locate me on gps. I had to call customer service who instructed me to try logging in through a web browser. Once I got that situated, and got my key from the lockbox, it was the wrong for a different truck. I couldn't continue because I couldn't log the mileage or gas. So back to customer service I go. Once I get someone again, I'm told I had thr wrong lockbox. So I try the other lockbox, with the same combination, and it worked. Then I had to put the other key back in the other lockbox. Since this location has nobody working in the office, it all has to be done through the app, which had so many problems I'm not sure I want to do it again. When everything worked, it worked great. Returning the truck was a breeze and the truck was great. But the mobile reservation system needs work. It shouldn't take me an hour in 100 degree heat, and 2 calls to customer service, to get a key for a reservation.
Bryant DThe app continues to crash trying to return the equipment, I could not take mileage image, I could not get it to continue, it kept crashing with errors. I have to now call in and do everything manually. Hoping nobody else has rented the equipment in the meantime and damaged it.
ANTHONY NTruck stunk like cigarette smoke had to keep the windows down and the air-conditioning on just to breathe while driving..
BRIAN KLocation that had been. Booked 2 weeks before the rental date was changed to one that was out of the way the day before pick up. Had specifically chosen a location closer to our route which wasn’t honored.
Fran Wwas charged for gas that I put back and have pictures of
Jordan ILonger hours on weekends
Rick BPrice transparency ,
Justin FMud was all over the tires. Not clean. But the staff was friendly and service was quick and easy!
John BVery easy check in and check out process. Thank you.
James TEverything was great with the rental. The dolly and furniture pads requested were on the truck. The location is easy to get in and out of, and there were no issues with the truck.
Joseph DAll good
Robert CVery friendly and efficient.
Melinda JOverall great experience my only concern is the vehicle made some very strange noises when bringing it to a complete stop loaded. I understand having to slow down earlier and slower than normal vehicles just made concerning reveving noises and was not very reassuring passing one uhaul that caught fire and another being towed. But the facility itself was great. Excellent customer service and very helpful it was quick and easy. Will definitely use this location again if I need another rental
Daniel DEfficient and great customer service especially provided by Karina. Appreciate the personality & customer service in making this rental experience great.
Allen TIt seems like they are never open when I’ve been there. Not yesterday and not on a day a few weeks ago when I needed to buy a lock. The truck they had “ready” to rent did not have a working air conditioner, and with 100° temps when I had the truck it was hot as hell driving it!
BART BWe encountered an issue with the app. Customer service was quick to help.
Edilberto ETruck needs to be replaced! Has 182,000 miles. Was concerned if it would make it back. But other than loud and sluggish shifting, I did make it back.
David HDropped off after hours, unable to rate.
Ron BThe vehicle had183,000 miles on it and sounded like it but it got the job done. Horrible gas mileage as you may have guessed. The worst thing was a $19.95 charge for credit cards use .
Robert TWhole experience was flawless from reservation to pickup and return.
Duane MThe truck was fine, but your subcontractor 2 Solid Movers were terribly. Uhaul should vet there subs better. I have already rated the subcontractor, and I would never use them again.
Gary PJust need have equipment clean before using it
Victor AThe truck wasn’t the best but the overall experience at the location was great
Marcia NAgain, this location was able to accept the rental vehicle once the issue was corrected by the traffic department. The problem is I was sent to a location no longer in buissness. That should not reflect on who actually accepted the returned truck
Frank BLance who checked in my van after I had left wrote down the wrong return milage. Now he's unwilling to correct it. BAD BUSINESS
SCOTT CAir conditioner was not working well. Not exactly what you want when you are moving in the southern July heat.
brandy nI experienced Top Notch, Highly Experienced, Customer Service Oriented Staff while placing reservations for the vehicle and at the time of pick up. Instructions were very clear on proper use of vehicle and return policy. Vehicle was found to be very clean with a full tank of gas. Very appreciative for that. Returning the vehicle was very easy and customer service representative was very thorough. Thank you.
Delores FThe location was well kept and the gentlemen who assisted me in the rental of the truck was very friendly and helpful. My only "complaint" was the truck itself smelled as if the previous driver was smoking and not necessarily things that were legal, however after driving for a while that smell aired out of the air filter, but this is nothing that the company can do so I don't blame UHAUL at all, I just wish people had more respect for property. Otherwise, the truck handled well and took a little getting used too, but worked perfectly for what I needed.
Alexander CTruck had only 1/4 tank of gas and then the rear driver tire was slack.
John SGreat experience. I wouldn't change nothing at all
Tywon MAll experience was great.
Kim CShannon was outstanding—helpful, knowledgeable and very pleasant! Highly appreciated her professionalism. Great experience.
Jack BI order a furniture dolly and there was not one available. Made my move extremely inconvenient and difficult.
Franklin WWe found everything to be in order! Professional handling of our rental and very courteous! We would not hesitate to rent from this location again!
Lois DWe submitted our request for a truck about two weeks in advance. We ordered two dozen furniture pads and an appliance dolly along with the truck rental. When we got there, the online check in went smoothly until we opened the back of the truck and found that NONE of our add-ons were in the truck. I went to the building and asked the employee and he told me he could give me furniture pads but didn't have an appliance dolly. When I asked what he was going to do since we had ordered one, he said there was nothing he could do to help me. He did not have an appliance dolly on hand and shrugged it off saying that he had no solution and it wasn't his fault. This is our second time renting from Uhaul from this location and BOTH TIMES we were missing equipment that had been ordered. Thankfully, I was able to rent an appliance dolly from a local equipment rental store, but I will definitely not be using Uhaul again for my moving needs. I could not be more disappointed in the service or the experience.
Jennifer CWork on the checkin/checkout process using a cellular phone. If someone was not on site to do it manually I would not have been able to get my rental.
Joseph L