Horrible site with no internet access from three cell phones I tried, no customer service. Site appears like a junk yard. Phone call to listed phone never picked up or responded by uhaul reps. The app asks that i use phone to complete truck rental and return. I have to go block away to use the horrible app. When i upload images of license the app take 15-30 minutes just to upload single image. May images could not be properly uploaded. The app does not advise users to take initial meter reading. I do not believe i was charged accurately for mileage. Please close this site or make some facilities available. It took me 45-60 minutes each during rental and return. I have been renting cars for decades but never saw any such poorly manage site so far.
Dhiraj N
Customer Reviews for Storage X
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent online rental process with very helpful customer support. All vehicles clean and in great condition.
Samuel Rthis is the second time im renting from this location and i had issues both times getting my truck and it takes like 20 minutes to get the car at least. second on the app it says to please arrive within an hour of your reservation. Apparently its 15 min before your reservation is cancelled and I had no notice of that.
LAUREN CThe parking lot was covered in ice. I know there was a snow storm the day prior, but it was not very safe.
Louis DThis is a VERY convenient location for those in Port Washington, and the truck was more than adequate for our needs. I appreciate that there was a tie rope and handtruck in the back of the truck, although I did not use them. However, it was not so clearn.
Irwin Z⭐⭐⭐⭐⭐ - Fantastic Service from U-Haul. I recently used U-Haul for a cross-town move in September 2024, and I couldn't be more pleased with how everything went. The reservation process was straightforward and user-friendly. The truck was clean, well-maintained, and the size was exactly as promised. Exceptional! From the moment I walked in to pick up my truck, the staff was friendly, professional, and efficient. When I returned the truck, the check-in process was just as smooth.
JUAN DExcellent truck and service.
Ian LExcellent service at U-Haul Port Washington.
John DI never post reviews but genuinely felt that the service I received was so deserving I took time out to post this. The location itself was closed on the day I rented but the owner that I spoke to a few days earlier told me I could still rent via the website. I ended up speaking with Adam the area manager/rep. I cannot say enough about the service Adam provided to us. From personally making sure our vehicle was there waiting for us, cleaning the vehicle and overall being reachable every step of the way.. even returning a call I made to him by mistake. would highly recommend renting from this location
Vincent EThe check in process was completed outside the office location via the phone and not a very good “walk through” process at all, with customer needing to figure everything out on their own. Won’t be doing this again with U-Haul.
Tony SThey working hour are until 4 pm but was 2:30 And nobody was there
Karina MBrian was very helpful . Excellent customer service.
evan KRented for 4th of July party. Easy and convenient location. 🇺🇸
DAVID Y⭐️⭐️⭐️⭐️⭐️
New Y$399.00 for One week rental includes 750 miles. Can’t beat that price.
Dmitriy K10/10 .
JILL PI was originally supposed to pickup from Bellemore, when I got there no truck was available. They transferred my reservation to Port Washington. Great experience here. Thanks to Adam for all the help.
Kevin BA+
Jessica AGood.
Mohammad STruck was in new condition, very well maintained and clean.
Robert FWe used U-Haul and Storage X for moving services. Everything was great. Thanks !!!
Danielle SPerfect. Thanks David!
Scott WI recently used Storage X and UHaul for my moving and storage needs, and I couldn't be more satisfied with the experience. From start to finish, both services exceeded my expectations in every way. Storage X provided a secure, clean, and accessible storage unit that perfectly suited my needs. The facility was well-maintained, and I felt confident that my belongings were safe. The staff was incredibly helpful, guiding me through the process and ensuring I had everything I needed. Their customer service was top-notch, always responsive and ready to assist. UHaul made the moving process seamless. The truck I rented was in excellent condition, and the reservation process was straightforward and hassle-free. On the day of the move, the vehicle was ready on time, and the staff provided a thorough walkthrough of its features and safety measures. Loading and unloading were a breeze, thanks to the well-designed equipment and convenient features of the truck. What stood out most was the exceptional coordination between Storage X and UHaul. It felt like a well-oiled machine, making what could have been a stressful process incredibly smooth and efficient. I highly recommend both Storage X and UHaul for anyone in need of reliable, high-quality moving and storage solutions. They turned a daunting task into a manageable, even pleasant, experience. Five stars all around!
Michael BExcellent
Charles CPort Washington location was great. Thanks David !
RICHARDPERRY BMuy buena experiencia en UHaul de Port Washington. Hablo español, y el representante Brian trajo a un asociado que habla español por teléfono para hacer mi reserva. El proceso de recogida fue muy fácil. Aparqué mi coche en la calle. Gracias.
Michael MOverall Great Experience with U-Haul.
John SI recently had an excellent experience with Storage X of Port Washington and I can't recommend them enough! I utilized their U-Haul truck service and moving helpers, and everything went smoothly from start to finish. The booking process was simple and efficient, and the staff was extremely helpful throughout. The U-Haul truck was in pristine condition, making the move hassle-free. The moving helpers were punctual, professional, and handled my belongings with great care. Additionally, I purchased moving supplies from Storage X, which were of high quality and reasonably priced. This one-stop-shop convenience made my move even easier. I used to rent at Extra Space Storage, but after frequent rent hikes, I decided to switch to Storage X of Port Washington. They offered me a very fair rate locked in for 12 months, which was a huge relief. Moreover, their facility offers 24-hour access, a feature that no other local storage facility provides. Overall, Storage X of Port Washington offers exceptional service, competitive rates, and unmatched convenience. If you're looking for a reliable storage solution, look no further!
Georgio KDon’t charge people for insurance without their knowledge!! I clicked no to safe move during my online reservation and when I called to do my pick up the representative gave me safe move without my knowledge. Did not ask me on the phone. I was unaware until I got the receipt.
Javauhn CThanks U-Haul Port Washington
John BBest U-Haul location in Long Island. Adam was very friendly.
Beau DA+ Service and Location.
MATTHEW MEasy pickup via U-Haul Mobile App . Great signage and beautiful new U-Haul kiosk with key boxes.
Leah BI always use this location and highly recommend their services. The storage options are also excellent.
Christoph FTop Notch Service and Easy pickup
Alan V#1 Service at this location. Thanks David !
Arman PBest U-Haul I’ve ever used. Brian is very friendly and professional.
Muhammad OI rented both self-storage and a truck from this location, and it's far superior to Extra Space Storage. The prices are unbeatable, and the 24-hour access is incredibly convenient. Highly recommended!
Sam CExcellent service and location.
lara mGreat Price , Friendly staff , convenient location in PW
Darin LThank you U-Haul of Port Washington! Clean truck , simple pickup.
Michael CThe U-Haul truck was spotless, and the location was clean and welcoming with friendly staff.
NELSON BI had an outstanding experience with U-Haul's mobile pickup service. The process was incredibly fast and easy, saving me a lot of time. I simply followed the straightforward instructions on my phone, and within minutes, I had the keys and was on my way. The truck was clean and ready to go. Highly recommend U-Haul's mobile pickup for anyone looking for a convenient and efficient rental experience!
SCARLEY DApp didn't work for check in and had to call, delaying my trip.
Jeremy ZBoth sides but pick up location friendly but nobody was not there. Over the phone this kind of business not good. Now this days has lot of identity theft’ over the phone we are giving our id that’s totally worse. Drop off location people excellent friendly received the truck. Last time also.
Mahmud NGreat help and service. Highly recommended.
Anthony VThe app did not work well because the service was bad in the area. Other than that it was easy pick up and return.
Carolyn VGreat customer service. A pleasure to deal with!
Stuart RI had an outstanding experience with U-Haul! From the moment I walked into their facility, I was greeted with friendly and knowledgeable staff who guided me through the rental process seamlessly. The selection of vehicles was impressive, and I found the perfect truck for my needs. The truck itself was in excellent condition, clean, and well-maintained. It performed flawlessly throughout my move, providing a smooth and reliable ride. The loading and unloading process was made easy with the convenient loading ramp and spacious interior. U-Haul's pricing was competitive and transparent, with no hidden fees or surprises. The online reservation system was user-friendly and ensured that my chosen vehicle was ready and waiting for me on the day of my move. What truly sets U-Haul apart is their commitment to customer service. The staff went above and beyond to assist me, ensuring that my move went smoothly from start to finish. Their professionalism and dedication to customer satisfaction were evident throughout the entire process. I highly recommend U-Haul Port Washington to anyone in need of moving or storage solutions. They exceeded my expectations in every aspect, and I will definitely turn to them for any future moving needs. Thank you, U-Haul, for making my move stress-free and efficient!
Jose GI was charged a $20 after hours fee at 3:30 pm totally unacceptable
CHRIS TThere was confusion will the log-in retrieval process with respect to the website portal versus the app. One does not speak to the other.
Paul Ai asked a qustion. did not get a reply.
Danny Wbetter control and disclosure of pre-existing damage
Brian WMuy bueno lo recomiendo, no hablo el inglés pero su empleado habla un poco, me explico todo de manera fácil y lo mejor es qué hay donde parquear mientras rentas la Vans, es seguro y permitido dejarlo por varios días la mayoría de veces lo rento por 2 días, llego en mi carro lo dejo parqueado los dos dias y lo recojo cuando dejo la Vans y no he tenido problema alguno. 100% recomendado. Very good I recommend, I do not speak English but your employee speaks a little, I explain everything easily and the best thing is what is where to park while you rent the Vans, it is safe and allowed to leave it for several days most of the time I rent it for 2 days, I arrive in my car I leave it parked the two days and I pick it up when I leave the Vans and I have not had any problem. 100% recommended.
Camilo JCongratulations for the customer service provided by his staff Mr. Brian explained everything to me and they delivered the car which was mechanically excellent and very clean, the best thing is the added service that I was able to leave my vehicle in their facilities while using the Vans. 100% recommend it.
Camilo JCongratulations for the customer service provided by his staff Mr. Brian explained everything to me and they delivered the car which was mechanically excellent and very clean, the best thing is the added service that I was able to leave my vehicle in their facilities while using the Vans. 100% recommend it.
Camilo JIncredible customer service experience at Port Washington!!
Manijeh BThey went above and beyond to accommodate. Everything was seamless, quick, and easy. Personal touch.
Diana GAll good ..very professional
CESAR Jgreat
John RSuper helpful in getting the trailer unhooked, easy check-out process
Jennifer COwner/manager was very helpful, and accommodating. A very good no excellent experience
Alan SGreat Service!
Jose S