we ordered a 10ft UHaul truck 1 month in advance. The location was changed 3 times, farther and farther from our home. 20 minutes before our reservation started, I received a text: “Please note your U-Haul reservation has been moved. Unfortunately we do not have availability.” No phone call or anything, I had to call THEM! Turns out the current renter did not return the truck. I asked to switch the any other truck, they gave me 9ft van. When my husband figured out the lockbox (no person on site) the van was blocked in by other vans!! Had to call AGAIN to change the van. We were lucky our belongings crammed into the van and our Jeep. We were offered $50 credit but it doesn’t cover the strain they put on us and unprofessional process. Will certainly look into other rental companies in the future.
ZACHARY W
Storage X
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Washington, NY 11050
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Customer Reviews
- 3.0 Average Customer Rating
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I think that the 24/7 pick up is a good idea but I think that you need to have better signage in this location. The key pick up was around the building from when the van was parked. I also think that your online instructions on how to use this service wasn't too good. The YouTube video was not easy to follow. Also you should tell customers that they are going to need to make photos of the rental vehicle so they can move it to take the photo easier.
Alan BHorrible site with no internet access from three cell phones I tried, no customer service. Site appears like a junk yard. Phone call to listed phone never picked up or responded by uhaul reps. The app asks that i use phone to complete truck rental and return. I have to go block away to use the horrible app. When i upload images of license the app take 15-30 minutes just to upload single image. May images could not be properly uploaded. The app does not advise users to take initial meter reading. I do not believe i was charged accurately for mileage. Please close this site or make some facilities available. It took me 45-60 minutes each during rental and return. I have been renting cars for decades but never saw any such poorly manage site so far.
Dhiraj NExcellent online rental process with very helpful customer support. All vehicles clean and in great condition.
Samuel Rthis is the second time im renting from this location and i had issues both times getting my truck and it takes like 20 minutes to get the car at least. second on the app it says to please arrive within an hour of your reservation. Apparently its 15 min before your reservation is cancelled and I had no notice of that.
LAUREN C