Signage for mobile pickup was not visible and confusing
Leah B
Customer Reviews for Storage X
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never, never will I rent from them again. Was quoted an inclusive rate with an additional per mile charge over 100 miles, then additional fees were added. Rate of 19.95 should be removed from truck. False advertising.
Christoph FIf you have time and want to know about my experience, call me at 347-901-3083. I had a terrible experience with: 1. The location being closed despite being listed as open on a Sunday. 2. The UHaul app not working, constant crashing and also making me repeatedly take multiple photos on pick up and check in just for them to disappear after I've walked around the vehicle multiple times taking pics 3. Long wait on the phot with customer service to figure out where to pick up the key (my first time at the location, office door was up the hill away from vehicle and was locked, so relied on customer service, it delayed my pick up by over an hour) 4. CS made me switch reservation to mobile pick up (because facility closed), 3 trucks on lot, one dirty, mobile pickup assigned me the dirty truck (dirty tissues, vape pens, lighters, cookies, invoices all in cab) 5. On return I didn't want to touch their dirty tissues and I was irritated that you assigned me a dirty truck - so then you charged me for the cleanup, despite me emailing in the photos of how dirty it was - a $75 fee. Seriously, what could I have done differently and how does this happen? Still waiting on a refund for this and in total I have been on the phone before and after with uhaul more than I was driving the truck. Matt
Matthew GApp didn't work for check in and had to call, delaying my trip.
Jeremy ZBoth sides but pick up location friendly but nobody was not there. Over the phone this kind of business not good. Now this days has lot of identity theft’ over the phone we are giving our id that’s totally worse. Drop off location people excellent friendly received the truck. Last time also.
Mahmud NGreat help and service. Highly recommended.
Anthony VThere was no one to speak to. I had a problem with the mileage. It was over 200 miles off. I only drove 4 miles and was charged $202 in mileage was also charged $15 in gas. Called locations emergency number and left a message. Now it is two days later and still no call back. I also called U Haul directly. Had photos of odometer before and after and of my gas receipt. But to no avail. Still was charged $294 for a 4 hour rental. Realistically, It is unrealistic to even think it possible to drive 200 miles in 4 hours even if I just took the truck our for a joy ride. I also have video of the location of the truck for the 3 hours it was parked. We are a small special needs school in the same town I rented from. Horrible customer service and a horrible experience.
John BThe app did not work well because the service was bad in the area. Other than that it was easy pick up and return.
Carolyn VGreat customer service. A pleasure to deal with!
Stuart RThe cell phone service in this area was terrible. Took over 30mins to pick up and drop off the vehicle because it is done online and we couldn’t get service to properly load the website
John BI had an outstanding experience with U-Haul! From the moment I walked into their facility, I was greeted with friendly and knowledgeable staff who guided me through the rental process seamlessly. The selection of vehicles was impressive, and I found the perfect truck for my needs. The truck itself was in excellent condition, clean, and well-maintained. It performed flawlessly throughout my move, providing a smooth and reliable ride. The loading and unloading process was made easy with the convenient loading ramp and spacious interior. U-Haul's pricing was competitive and transparent, with no hidden fees or surprises. The online reservation system was user-friendly and ensured that my chosen vehicle was ready and waiting for me on the day of my move. What truly sets U-Haul apart is their commitment to customer service. The staff went above and beyond to assist me, ensuring that my move went smoothly from start to finish. Their professionalism and dedication to customer satisfaction were evident throughout the entire process. I highly recommend U-Haul Port Washington to anyone in need of moving or storage solutions. They exceeded my expectations in every aspect, and I will definitely turn to them for any future moving needs. Thank you, U-Haul, for making my move stress-free and efficient!
Jose GYou need an actual person on the premises to assist with the check-in/check-out process. I had to spend over an hour on the phone with three different customer service reps before I could even retrieve the code for my key. First, someone said my reservation was cancelled. Then another rep said my reservation wasn't cancelled, be she was in over her head and couldn't help. Finally, a rep was able to slowly get things where they needed to be. This location is trash.
Beau DI was charged a $20 after hours fee at 3:30 pm totally unacceptable
CHRIS TThere was confusion will the log-in retrieval process with respect to the website portal versus the app. One does not speak to the other.
Paul Ai asked a qustion. did not get a reply.
Danny Wbetter control and disclosure of pre-existing damage
Brian WMuy bueno lo recomiendo, no hablo el inglés pero su empleado habla un poco, me explico todo de manera fácil y lo mejor es qué hay donde parquear mientras rentas la Vans, es seguro y permitido dejarlo por varios días la mayoría de veces lo rento por 2 días, llego en mi carro lo dejo parqueado los dos dias y lo recojo cuando dejo la Vans y no he tenido problema alguno. 100% recomendado. Very good I recommend, I do not speak English but your employee speaks a little, I explain everything easily and the best thing is what is where to park while you rent the Vans, it is safe and allowed to leave it for several days most of the time I rent it for 2 days, I arrive in my car I leave it parked the two days and I pick it up when I leave the Vans and I have not had any problem. 100% recommended.
Camilo JCongratulations for the customer service provided by his staff Mr. Brian explained everything to me and they delivered the car which was mechanically excellent and very clean, the best thing is the added service that I was able to leave my vehicle in their facilities while using the Vans. 100% recommend it.
Camilo JCongratulations for the customer service provided by his staff Mr. Brian explained everything to me and they delivered the car which was mechanically excellent and very clean, the best thing is the added service that I was able to leave my vehicle in their facilities while using the Vans. 100% recommend it.
Camilo JIncredible customer service experience at Port Washington!!
Manijeh BThe pickup location was for 9:30 but the location did not open until 10. The person who processed my pickup did not know anything about operating the vehicle and put down a different dropoff location without telling me which I am now fighting as I was charged for an alternative drop-off when my confirmation clearly shows the intended drop-off. The 3rd party operators of both places told me that U-Haul's system is poor and they get complaints all the time. When your own partners complain about you, it cannot be a good thing.
Peter GThey went above and beyond to accommodate. Everything was seamless, quick, and easy. Personal touch.
Diana GAll good ..very professional
CESAR Jgreat
John RSuper helpful in getting the trailer unhooked, easy check-out process
Jennifer COwner/manager was very helpful, and accommodating. A very good no excellent experience
Alan SGreat Service!
Jose SExcellent service at this U-Haul location. Easy to make reservation, Easy to rent, Easy to return. The truck was clean and well maintained. David was extremely helpful from start to finish.
Brooks WGreat customer service by Brian. We got our truck and trailer very fast. It was clean and almost brand new. Brian also helped us reverse a small storage room in Port Washington at a very fair price. Great experience.
JUANCARLOS Vfast pick-up clean truck easy return very good pricing
BARRYL JThe truck would not start while temporarily parked with flashers on in the middle of the street & it took close to 3 hours for Road Service to come & get it started. The serviceman sugessted that the truck should be swapped out since he could not figure out why it happened but they would not do it. Thank God the truck started fine the rest of the rental time. Needless to say, I lost multiple trips while the truck was disabled.
STEVENCHARLES CGreat customer service!
Nicole K5 stars all the way. Excellent! Experience could not have been any easier or smoother.
PETER DBrian was very responsive to my calls and got me into a vehicle when another UHaul dealer was unresponsive.
AUDREY BAbsolutely phenomenal customer service from Brian. Extremely professional and would recommend to anyone!
MICHAELJAMES CBryan was awesome! Very accommodating and helped make our move seamless!
Billy CVery helpful and courteous! 👍
Doug ZDavid did a great job. was prompt and respectful and answered all questions politely and professionally. Would highlly recommend this location as best service I've had at a u haul. Aldo iacono
Aldo IBest U-Haul location in Nassau.
Manijeh BStorage X is now the most convenient place to rent a van/moving truck in Port Washington. Brian, the owner, is friendly and professional.
Victor SBrian and the staff at Storage X made the transaction very easy. Will definitely rent a truck from them again.
Salvatore JThe staff was extremely helpful. From hooking up the trailer, testing lights and brakes it was incredible first class service.
John CBrian was very helpful. Please note that the Google street view pics are old; he has fixed up the place!
Neill EStaff was super friendly and helpful. The location was very convenient. From pick up to drop off - Overall a great experience with U-Haul.
IANS HMy dealings with Brian were exceptional. He was caring and thoughtful and did everything he could to insure that we were satisfied. Kudos!!!
Eric SOwner is very friendly. Cargo van was very clean and well maintained. Will come here again.
Gilbert FA+ Service.
Brian S