Customer Reviews for Storage Zone

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Zone

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Richard H.
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Customer did not leave a comment.

Robert B.
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Very pleasant experience

Kenneth A.
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Customer did not leave a comment.

Andy B.
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Customer did not leave a comment.

Carensa S.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

SAMUEL M.
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Very good service

Roger M.
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Great service from Storage Zone.

Paul E.
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Excellent service for now nothing

Viola F.
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I'm not sure 😕

Rebecca P.
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The blond haired caucasian lady that attended us the day we returned the truck should be fired. Please do allow her to continue working for Uhaul because she is destroying Uhaul's reputation. The experience with uhaul was going great until then. She yelled at my brother and closed the door on him when he was talking to her about our insurance wanting to cover for the rental. She then drove off and did not allow us to take pictures of the miles to verify that what we were charged for was true/fair. The truck we rented out did not have oil. The oil life when we rented the truck was at 10%. Because we had an appointment that day we were not able to go back to get that fixed. When we returned it, it was at 2%. The truck will not last long without proper maintenance. The next client was going to rent out the truck at 4pm when our return time was said to be at 4:11pm. The next client would have to wait for them to change the oil or have to rent a truck without proper maintenance. This is not fair to neither me nor the next client. I had to arrive before 4pm so the employee could try to do the oil change or else the next client would have to rent out a truck that could possibly have issues during the rental. I paid to rent a truck in optimal conditions. Seeing the truck in this state does not give me confidence and trust in Uhaul. Much less the extremely bad treatment we received by your employee. Completely disrespectful and unprofessional. My brother and I never yelled at her or cussed at her the way she did. Much less be disrespectful to her like closing the door on her and ignoring her completely. We paid for the rental, every cent of it, this treatment is extremely unfair. I would like to ask for a refund of my money due to the embarrassment we had to suffer for the employees you have hired and poor maintenance of the truck we rented.

Porshhe G.
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It was quick and simple process.

Marvin B.
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Location is no problem the procces to check out is. Horrible Horrible service/software online service took over one hour yo optain the keys due to online system having system problem in the middle of the procces then once back up it stated all readdy had the keys when I didn't. had to stand out side 5am on a 29 degree trying to get a hold of a rep. By the way the rep was amazing. That was the only good part other wise false advertisement. With u guys stating. It only takes a few min to check out a truck via self check out

Samuel T.
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Customer service was the best!

Rolando V.
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Great customer service

alberto R.
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The ladies that help me were excellent Thank you.

Debra P.
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Customer did not leave a comment.

BELINDA O.
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Inconvenienced by cashier

Avigail I.
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Kelly was awesome!!!

Evelyn C.
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Friendly employees ☺️

Stephen A.
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Very professional folks. A much more motivated and efficient staff then the other UHaul locations I have used in the High Desert.

arthuirne H.
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I was very pleased with the service. The employees were very helpful. I was checked in and out in no time. I would use this location again.

Henry S.
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Very courteous,friendly and prices reasonable.

ANGEL R.
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Inform customers, at the time of rental, that there is a night-time drop-off lock box and it's location.

Sonia V.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

Willem A.
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I feel that there is "Nothing" to change here at this facility. The staff was very polite and prompt... I was surprised at how fast I was in the U-Haul vehicle and on my way... I just want to say Thanks to your Staff there and making my rental pick-up and return painless..!!! Thanks Willem

Katherine S.
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Customer did not leave a comment.

SHEILA W.
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Customer did not leave a comment.

Elvira B.
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great service thanks

Ida M.
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Everything was perfect truck was xtra clean

Sam T.
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Always friendly people and professional The birds are a added bonus

Danny F.
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Customer did not leave a comment.

candette H.
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Customer did not leave a comment.

Savanah D.
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Marijuana smell and difficult garage

BRANDY H.
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Customer did not leave a comment.

Janae R.
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Nothing. Everything was perfect. The team at storage zone ROCKS!!!

keith G.
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Customer did not leave a comment.

Amber P.
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Excellent customer service. Patient and accommodating to my needs for tranportation. Thx

donna B.
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Customer did not leave a comment.

Nicholas M.
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Customer did not leave a comment.

Nicholas M.
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Customer did not leave a comment.

Nicholas M.
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Customer did not leave a comment.

Antonio C.
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Great customer Service. Very professional. I will definitely come back to rent this equipment again!

ELLIOTT W.
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Staff was friendly and efficient.

Kari J.
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Very accommodating and understanding at every turn.

Tommie lee M.
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Nothing

Gregory H.
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Everything was great except the birds sometimes

Gerardo R.
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Customer did not leave a comment.

Anthony D.
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Great

Maria B.
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Customer did not leave a comment.

LaSondria W.
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Service was great

Janet R.
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Customer did not leave a comment.

Eddie B.
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Customer did not leave a comment.

Alonso J.
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Representatives are very attentive

Samuel T.
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Wash the trucks ! Inside was clean but the outside not Office and staff are great even the birds are cool !

LaNiece C.
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Accused me of damaging the equipment and noted to charge my account based off their mental note claiming to know ever dent and scratch on all of their equipment I was accused of 2 damages on the vehicle and it was shown by my pictures that it was already there but if they know every scratch and dent he would have known that it was already there before I prove to him through my pictures it was there very unprofessional inaccurate and no solid proof or pictures on their behalf to show the condition of the vehicle prior to check out they base it off of X marked stickers which Are currently falling off which prove nothing if it falls off they will blame an old damage a new customer

MARK S.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Guy K.
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This was a great experience. The staff was busy at pick up but got me checked out in a few minutes. I liked the birds too!!

Lorena C.
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The truck was dirty around bumpers with dry mudd. However the contract asked for the truck to be returned in a clean condition.

FATIMA A.
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Customer did not leave a comment.

Nathan S.
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Customer did not leave a comment.

Quincy W.
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The fuel tank was 14 miles over from what they put on the paper. The whole uhual smelled like cigarettes. And it was a very difficult time using the steering wheel. The air conditioning did not work

Karen T.
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Other than the truck smelling like cigarette smoke the experience was well customer service was great it really reek of cigarette smoke and I don't smoke in the vehicles

Joanie S.
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Customer did not leave a comment.

JESSE V.
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Clean office a little better

Mark D.
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Customer did not leave a comment.

Jesse V.
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Faster check out time

Josephine M.
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No comment at this time, service and equipment were excellent.

Jessie R.
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Noisy birds but great customer service.

Quentina V.
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The mobile checkout didn't work for me so I ended up going into the building to check out the truck. The staff was super helpful and patient with us. When I returned the vehicle back I forgot the dolly at home and they were still super kind and understanding. Definitely will be going back to this location for any needs I'll have in the future.

Frank T.
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Customer did not leave a comment.

MURJANIA F.
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Customer did not leave a comment.

Candace B.
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Would not recommend using a debit card as my acct. was charged and when i returned paid cash but acct was never credited amount charged orginally, been on phone several times to get this corrected.

Chemaine A.
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They are very nice and offered me cold water. I have used them 3 times and will do so again

Roxana O.
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Customer did not leave a comment.

Blanca R.
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Customer did not leave a comment.

Virgilio S.
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Customer did not leave a comment.

Alaa S.
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Customer did not leave a comment.

George M.
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Customer did not leave a comment.

Shanice A.
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Love the staff. Fast friendly service. I absolutely love the hospitality we have received by this lovely establishment!!!

LUCIANO M.
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Excelent custumer service.

Agustin R.
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Everything went smoothly! No issues what so ever. Everyone I dealt with was very professional and helpful! Will definitely be returning when it's time to move in to my new home in a couple of weeks! By far the best uhaul place I have ever been too!!

Shanika T.
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Customer did not leave a comment.

Amber W.
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Customer did not leave a comment.

Anthony G.
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Customer did not leave a comment.

Esther R.
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Only suggestion for improvement I have woyld be make it easier to call. I tried multiple times and was never able to talk with someone. I had to drive to location in order to get helped. Otherwise this location was great!

Chemaine A.
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The ladies were great. They helped with all our needs. I will definately use them again. The facility was clean and very welcoming

Cristiann M.
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The location was awful. There are large caged birds (as pets I guess?) in the lobby and behind the desk, but NOT in the cages. they are hanging from the sides, pooping all over the floor. In the immediate area you are supposed to wait in line. They are loud, and they smell even through the masks. Their cages have trash used to fill the bottom. The bathroom was out of order, yet the associates were letting people continue to use it. There is a sign on the entrance that masks are required, yet when I returned the truck the associate that checked it in was NOT wearing a mask - at all! So I refused to wait for her to finish the check in process and asked her to call me in my car if there were problems. This was on 7/15@9am. When I checked in, I was prepared. I came with my fully charged phone, my DL, and my confirmation #. I reserved online with my credit card. I also did the check in from my phone 30 min before I picked up, yet it still took ONE HOUR to get the truck. I was at the location from my scheduled pickup time of 9am until almost 10am. I had to provide my credit card again, the transaction timed out more than once because the associate was alone trying to do 3 jobs at once. My truck wasn't ready yet, so I had to wait and when it did get there they rep took the keys from the person turning it in and handed them straight to me, no sanitization (i had my own thankfully). The associate there on 7/12@9am when I picked up was wearing a mask, and was apologetic for the wait and all of the issues. I appreciated his efforts, but this was a rough experience. We won't use UHaul again because of it.

GREGORY M.
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Customer did not leave a comment.

Damon P.
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Customer did not leave a comment.

OSCAR S.
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They are very professional, very knowledgeable; they know what they're doing, But what is most important is they didn't treat me like a number but like family. Thank you.

John G.
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Customer did not leave a comment.

Carlos G.
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nothing to change thank you

TIMOTHY W.
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Customer did not leave a comment.

JUAN O.
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The best in town

Austin W.
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Customer did not leave a comment.

Jospeh H.
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Not the best customer service. The sign in process is very needlessly complicated and long. Pain in the ass. Also the people are slow and they have these dam birds that won't stop screaming. But they could give me compensation wise is the use of 1 of two furniture movers for free. Felt more like a slap than compensating.

BRENDA C. | Overall Experience |
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I had to use this storage facility for 5 years, and everything worked out. My belongings stayed safe, but I'm glad I can finally move on. Thank you.

HENRY V. | Overall Experience |
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good service. helpful staff.

No reviews have been submitted for this location.

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