Nothing it was perfect
PAMELIA S
Customer Reviews for StorageOne Rentals Ann Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative was professional and effective. Price was acceptable. Truck had "check engine" light on.
DEBRA SThis was my second rental in a week. When I told the lady how bummed I was that you haul.com didn’t get back to me regarding my rental from last week and how I had emergency the second day and didn’t get to utilize my rental at all. I explained that I told the guy when I dropped off the first rental and he told me to get a holdof u-haul.com, I was ignored and never contacted. When I told the associate when I picked up my second rental, she told me he could’ve given me a refund or a comp because I was unable to use it, but he was fairly new and he didn’t know about it. I feel like I was ripped off just because the guy was new. I would love to get a reimbursement for my second days rental. Not my fault that the guy didn’t know what he was doing. Could I please get a $29.95 reimbursement please? Then I’d be happy.
VALARIE KLaura at the front desk was incredibly helpful, very clean and helpful location
Sarah MThe windows were spotted from old rain. There was a clear line that the windshield wipers were used, but it wasn’t cleaned. The inside of the cab was filthy. There was candy melted onto the middle seatbelt so it couldn’t be adjusted so the person sitting in the middle was unsafe, but they had to be there. I actually mentioned it to one of my family members saying I have never rented such a filthy truck ever and I’ve moved several times using U-Haul. they’re usually at least clean enough that the windows look like they were cleaned inside the cupholders were gross. there was an old gaming.thing behind the seat so you know it wasn’t cleaned out. As far as the clean this close I would give it an overall zero stars or an F however customer service was great.
Valarie SVery easy drop off. No issues. The young lady was very pleasant.
Stacia WWell, it's a day later and I'm still waiting for my bill that the girl said would be invoiced to me and it's not here yet
robert vLike the previous reservation I had this location didn’t provide the correct dolly or moving blankets again. This time I called the support number and Misti the reservation manager was able to assist and save the day.
Gregory II had blankets and an appliance dolly selected for my rental. When I got into the vehicle I noticed there were no moving blankets and the wrong size dolly was provided to me. Everything else went smoothly however.
Gregory IAwesome rental definitely will go back if I have a need again
Keith KThe initial setup for rental was done by Epic Storage in las vegas, I was misled to believe that the pickup of the truck was going to be at their facility which is closer to me but upon reviewing the email 24 hours before it turned out to be in another facility almost 10 miles away and a different location, storage one, and round trip that cost me extra miles and added more time on my schedule as I hired a couple of people to help me. The person did not disclose this verbally on the phone very misleading and inconvenient :(. I just want to let you know ams hope you guys fix this. According to storage one they don't have a business relationship with epic?
FLORENTINO DGreat customer service!
WADE PNothing. It was easy, in and out. Customer service was excellent. Could not have gone smoother. A very nice & easy experience. Thank you
Raymond J2nd time renting from this facility. Very friendly and helpful staff.
Camille SJamie always has the property clean and presentable. She makes sure to share all the important details of your rental. Thanks for making our rental easy! Asche’s
JANETTE AClean the inside. It was filled sand. The truck is a gas guzzler. Didn't have anything asked for.
ADRIAN TGreat job Tiffany and the other young lady who helped me!!
LUIS PI just want to say thank you. Everything about my experience was excellent. The U-Haul was clean. The customer service agent in the office was super nice. And when I had a concern and I chatted on the app, that agent was able to address my issue and reassure me completely. Excellent job all around. Plus it was so easy to rent it and although I didn't completely get it checked in correctly it was pretty easy to return it.
Teresa SThe truck ran great, but was dirty on the outside, as if it had come from out of town. The inside of the cab and storage area were clean. The staff was very helpful and friendly. Everything was fine.
ROBERT HThe sales guy was so rude!
LESLIE RJayme is the best. She's so nice and professional. I was in and out in no time. Very easy check in and check out. Jayme made our day 😁
LAWRENCE TLoved, loved, loved Cain at this location!! Was SUPER helpful, very knowledgeable and made my experience flawless!!!! Thank you so much Cain!!!!
KIMBERLY MBest customer service. And very clean investment. Will definitely go back to this location.
Ika bI feel terrible that I cannot remember the gentleman’s name. But he was very sweet and extremely attentive and prompt. I will make sure I use this location again if I need U-Haul !
Zafirah BThe location was not clean and the A/C in the truck did not cool the truck cab.
Melody DIs my first time renting in U-Haul, but not the first time knowing the company U-Haul through my family members moving. This is the BEST LOCATION EVER!!! The staff was awesome, I will recommend this location over the others, inclusive the other companies. 200% recommended!!!
Betzaida DCain was amazing, polite, professional, an incredibly pleasant to work with.
Deborah BAwesome staff and the truck ran well with absolutely no problems.
Harriette UThe ladies at the office were extremely nice.
Jaclyn ZLa persona que nos atendió fue muy amable y fue un gusto alquilar el vehículo en esa oficina
Manuel M24 hour pickup does not work and very frustrating, We spent 1 1/2 hours prior to rental it and called 2 numbers for help with no result . Finally got help to rent it with management arrived on site. At this point things went well and efficient but the point of 24/7 was useless Truck was clean , in good shape and went well Both locations for rental and return the personal were wonderful
Richard JAll good
Lee HI was disappointed with the final price. Over a dollar a mile? Outrageous. The window price says $19.95, but for a couple hours and 25 miles, over $64. Yes, part of that price is the insurance, but it's the mileage fee that is terrible. Seems like 40-50 miles should be included in the price of the vehicle. I did stop and got gas on the way back, which is understandable. I will be leery about every using UHaul again... just too pricey
Randall WN/A
Reginald BThe customer service from the woman that helped me was great! My only negative feedback is the truck only had 1/8 fuel when I got it. I want to rent a truck that’s at least 3/4 full
John SKayne was amazing. He made pick up and drop off easy and seamless, presenting a friendly and personable environment the whole time. He was very mindful and knowledgeable regarding the trucks and their current state. Kayne was even nice enough to let me drop off the keys to him even after he had closed the office. Truly awesome location and experience, keeping this place in mind for future moves.
Kenni BI would never rent from another location. Very friendly, very knowledgeable and great customer service.
Ellen OThe office staff was friendly and very helpful and super nice. Best rental experience ever.
Nickie Wso so helpful! jamie was amazing & so understanding & a big help during my move.
brianna yGreat customer service, super easy check-out/check-in process. I will use this location again if needed. Thanks!
Chris BThis was the quickest easiest and closest NW location ever! Great customer service and no stress experience. Thank for helping me through a stressful situation with best prices! Keep up the great work
Raquel RJamie was friendly and helpful. .
Bernard BGreat customer service very fast and efficient
Richard RJamie is very professional and knowledgeable with the storage units and the U Haul rental as well
valerie vI left my wallet in the truck and the employee called me so. Very much appreciate the honesty Merry Christmas
Joe WHighly rated
Robert SYou need more than just a phone number to rent a vehicle. Have a two method of verification. Send notice to person cell.
Marlon MCheck in person was very nice. Office and location were very nice and well kept. Process was easy.
Richard SDespite having returned the rental truck with more gas than it had when I received it, this rental location added $19.50 to my bill. When I called to contest this, they didn't respond to my vx-mail. When (as a matter of principle) I visited their location and showed my gas receipts, they promised to "look into it and have management respond" but didn't. These people would rather steal $19.50 than encourage continued rentals from a frequent U-Haul customer. They don't care about their reputation. It's unfortunate they require a credit card because they then unjustifiably use it. They only want your money.
Mark CGreat customer service some one should buy her a new plant
gina WFor a short-term pickup similar to my experience, I'm not sure that you can do anything else.
Damon DRep was very professional and the facility and equipment was better than any other location I have used
Ben BAbsolutely nothing…. The vehicle and service were amazing thanks to Jayme. Highly recommend this location.
Aiveni MJayme was awesome in helping me get my reservation and setting the truck up so I could rent it before office hours. The mobile app to do the rental was super easy and fast. Got the rental done in less then 10 mins!
WHITNEY RThe lady at the desk was super cool and helpful. The check-in and checkout process was also easy and fast. This is a great place for local storage and UHaul rentals!
Ana CI had an exceptional experience. I had originally booked with another company who did not have the vehicle I needed when I showed up. This location really saved me. I regret I did not get the woman’s name who helped me. She was amazing to work with, and I’m so happy I stopped in. I will definitely go back the next time I need a vehicle.
Mark Mberry nice service
Yezenia jI appreciate you letting me extend my rental (twice in the same day).
Stephanie R