Customer Reviews for StorageOne Rentals Cactus
(U-Haul Neighborhood Dealer)

245 reviews

10430 S Maryland Pkwy   Las Vegas, NV 89183
(on the corner of Maryland and Cactus)

(702) 270-6617

Office Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(702) 270-6617

10430 S Maryland Pkwy
Las Vegas, NV 89183
(on the corner of Maryland and Cactus)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Perfect customer service!!!!

BRIAN P 
Rating:
2.0

I walked in and asked if a van was available and was told no. When I went back to the car I checked online and it was available. I made the registration and told the clerk and she replied “I guess I should refresh my screen more often”.

RICKY D 
Rating:
5.0

Front desk representative was kind and friendly.

ARCHIE H 
Rating:
5.0

Customer did not leave a comment.

ROBERT J 
Rating:
5.0

Customer did not leave a comment.

JACOB H 
Rating:
5.0

The staff was very efficient and friendly.

DIANA H 
Rating:
5.0

Nothing. It was smooth and easy.

AYANNA D 
Rating:
5.0

Customer did not leave a comment.

Owen P 
Rating:
5.0

Excellent customer service, lady who checked us in/ out was awesome. No complaints, truck was a little dirty nothing exciting.

COLE W 
Rating:
5.0

Customer did not leave a comment.

ROBERT J 
Rating:
5.0

Excellent customer service, fast and efficient

Tracy M 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Van Texas return Miss Judy is excellent 👍👍

GREGG F 
Rating:
5.0

The location is clean and the truck had a steering issue of at least 2 inches of play before the tires responded to the turn.

DENNIS G 
Rating:
5.0

Have more customer parking

ELAINE M 
Rating:
5.0

Very fast and friendly customer service

Cecelia D 
Rating:
5.0

Everything was excellent. Especially the early pick up before operating hours.

Ashley J 
Rating:
5.0

Tha clerk Ada was excellent.

LA V 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO R 
Rating:
5.0

Customer did not leave a comment.

NICOLE K 
Rating:
5.0

Customer did not leave a comment.

Alexandr S 
Rating:
5.0

The girl who helped me with the rental on Friday, January 3 was absolutely wonderful. However, upon returning the vehicle two hours earlier than expected on Saturday, not knowing exactly where to park the vehicle, I evaluated the area and parked the vehicle at a location that allowed Complete entrance and exit around the vehicle with the intent to go inside and ask where they wanted me to put it. Upon entering the building the girl behind the desk verbally attacked me for being so stupid as to park the vehicle where I did. I barely got a chance to say I was only putting it there temporarily when she gave me a barrage “it’s too late now it’s already there. I’ll take care of it” And her attitude was one of being discusted with me. I was so taken aback. I chose to try to correct her and help her understand that I was the customer and she was not treating me as such. The encounter escalated way beyond what it should have been. In this day and age I don’t want someone to lose their job because we all need the money, but this girl needs to have some education as to how to deal with customers. If I had been her boss and heard what was going on, she would’ve been fired on the spot. For those who are reading this, I demand a written apology For how I was treated. I have been in this town 30 years and have used U-Haul many many times. All the personnel I’ve always been wonderful until today. The girl would not give me her name. She would not name her manager. She was obviously aware that she may get in trouble. She has light brown hair which she calls blonde and wears glasses and she was working Saturday, January 4 at 1:15 PM in the afternoon when I returned the vehicle. My personal phone number is 702-416-6772. I would like to be contacted by someone in authority to know that this incident has been reported And that Girl has received some sort of education as to how to treat people. I am an employer of many people and if anyone treated any customer as she did me today, they would not have a job. I don’t know what the girl was going through on her end. We all have bad days, but we should not pass our bad days and bad attitudes onto customers.

Gary C 
Rating:
5.0

I was told I’d get credit for the unused pads in the truck and was charged anyway. Was told Id get a call back when I called in today and never heard from anyone.

JOANN M 
Rating:
5.0

Staff was fast in getting me in the road. Truck is easy to drive. Anyone can do it. Returning is even easier. No human contact. Drop key off and that’s it. Excellent experience!!

MAMO A 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Ada was extremely helpful and informative during my stressful relocation.

CHERYL M 
Rating:
3.0

Customer did not leave a comment.

KRISTINA D 
Rating:
5.0

Customer did not leave a comment.

COURTNEY B 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA A 
Rating:
5.0

Customer did not leave a comment.

JOEY T 
Rating:
5.0

Easy Peasy. Definately would use you agai when needed.

Debra L 
Rating:
5.0

Customer did not leave a comment.

Danny M 
Rating:
5.0

Customer did not leave a comment.

DARREN J 
Rating:
5.0

Customer did not leave a comment.

Fredrick H 
Rating:
5.0

Customer did not leave a comment.

IKEIA F 
Rating:
1.0

Customer did not leave a comment.

Duane D 
Rating:
4.0

I ordered a dolly for my Uhaul and it was never placed in the truck. I was in a hurry and didn’t go back to grab one, but otherwise it was a good visit.

Kathryne S 
Rating:
5.0

The staff was very helpful and the equipment was on point.

Jesus B 
Rating:
5.0

Customer did not leave a comment.

JASON D 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Overall really excellent exprience

Mark G 
Rating:
5.0

It is very good service.

BINH T 
Rating:
4.0

We rented the unit for $60 per month for 3 months. It was a special. When we went to renew it for another month as we weren't finished with the move, we had to pay $140+ which is more than double. Very disappointed. We are senior citizens & that hurts our finances for the month. We also rented a utility dolly which was very reasonable. Overall, pleasant employees, clean & secure. Just pricing for renewals too high.

Gerald B 
Rating:
5.0

Customer did not leave a comment.

JESSICA A 
Rating:
4.0

Customer did not leave a comment.

ERIC J 
Rating:
5.0

I am very satisfied with the service

JOHANNESA M 
Rating:
5.0

Customer service was very good

LISA P 
Rating:
5.0

Customer did not leave a comment.

RUTHIE W 
Rating:
5.0

Really just a great overall experience!

COREY A 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
3.0

Maybe it was me but I don't think it was. The app told me to pick up the truck at 8:30. I had to wait till 10:00 for somebody to show up. That was the only downfall but truck was good. Clean happy

Brian B 
Rating:
5.0

App did not work well .

Josue E 
Rating:
5.0

Customer did not leave a comment.

Thushari A 
Rating:
5.0

Customer did not leave a comment.

Debra O 
Rating:
1.0

Terrible!! Billed me twice. The nitial estimate. Then I returned it the price is less. Still wont bill the accurate amount. Im out $172 for a $65 rental. F Uhaul. Im going to the better business bureau. I complain younsay I will call you back. You blow me off. Terrible company Terrible service. Do not rent from them.

James W 
Rating:
5.0

Customer did not leave a comment.

Katherine H 
Rating:
5.0

Stay the same. Good service.

ARMI C 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

No improvement necessary. I like dealing with people and the rental person was pleasant and efficient. Truck was clean.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

ALHABIB E 
Rating:
5.0

Make sure that the customer knows the correct phone number. i called the number on my printed receipt, and the woman I spoke to assured me that I would be fine picking up/dropping off 30 minutes later - just shift the rental time. When I picked up the van I was told no, had to have it back because someone else already had the van rented as soon as I returned it - within the original window, and I should have called her directly. I thought I had.

Angela M 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Vince M 
Rating:
5.0

Customer did not leave a comment.

Tina U 
Rating:
5.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Tyler at Storage One was very helpful!! He was patient when his computer and access wasn’t working!! He was very attentive and very professional!! Great job!!!

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Mervin S 
Rating:
5.0

Customer did not leave a comment.

Nikesha M 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Kathy H 
Rating:
2.0

Lock was too hard to open and had to come back when the store was open. & the extra materials that I had purchased weren’t even in the truck. The associate working was nonchalant and lacking customer service

Alexandra G 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
3.0

Slow returns on safety deposits

Roberto G 
Rating:
5.0

Customer did not leave a comment.

Kelly M 
Rating:
5.0

Ayda was great...Thank you!

Ray V 
Rating:
1.0

I was WAY overcharged. Insurance was added that I did not approve of and "Secret" fees that don't appear anywhere on the contract yet appear in the total amount charged.

Chad C 
Rating:
4.0

Customer did not leave a comment.

Jacqueline A 
Rating:
1.0

The truck was returned with the exact amount of gas required and verified by the desk rep, yet, I received a bill with $130 of added charges for gas. This is currently an active dispute.

Steven W 
Rating:
5.0

Customer did not leave a comment.

Stephen O 
Rating:
2.0

Customer did not leave a comment.

Claudia S 
Rating:
5.0

Customer did not leave a comment.

tamika p 
Rating:
5.0

Customer did not leave a comment.

Gary W 
Rating:
5.0

Customer did not leave a comment.

Sonya B 
Rating:
4.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Byron F 
Rating:
5.0

Great Service! Location opened a few minutes early and I was taken care of very fast with a detailed explanation of fees. Drop off was very convenient.

Tomas L 
Rating:
5.0

Professional and friendly representative at the front desk. Easy, clear instructions to rent a UHAUL van. Will definitely refer to friends and family. Thank you.

Mary-Lee S 
Rating:
1.0

Customer did not leave a comment.

LANCE R 
Rating:
5.0

Everything went great.

MICHAEL H 
Rating:
5.0

Very easy drop off and no issues

Tony N 
Rating:
4.0

Customer did not leave a comment.

Dorothy B 
Rating:
4.0

I rented a truck for one day but called the next morning because I needed it for another day no one answered so someone called when the truck was scheduled to be back I explained that I needed another day and the lady was rude which was surprising considering everyone was nice the day before when I rented the truck.

MICHAEL J 
Rating:
5.0

Customer did not leave a comment.

WESTERVELT m 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

NICEST AND EASIEST TO DO BUSINESS WITH

ROLAND D 
Rating:
5.0

Customer did not leave a comment.

Sheng Q 
Rating:
5.0

I loved the experience. Nothing else needed.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Shannon F 
Rating:
5.0

Customer did not leave a comment.

Andrew T 
No reviews have been submitted for this location.
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