From start to finish, the office lady was not pleasant. Nice facility. Good van.
JOSEPH M
Customer Reviews for StorageOne Rentals Cactus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had an issue with the U-Haul app Set us back about an hour Arrived at 0800 for a pickup App was not working We were lucky that Kaitlin showed up an hour early at 0900 to help us out
Mitchell WThe agent in office had a nasty attitude which made my experience less than desirable. But the two dolly's worked perfectly.
Dionne TPerfect customer service!!!!
BRIAN PI walked in and asked if a van was available and was told no. When I went back to the car I checked online and it was available. I made the registration and told the clerk and she replied “I guess I should refresh my screen more often”.
RICKY DFront desk representative was kind and friendly.
ARCHIE HThe staff was very efficient and friendly.
DIANA HNothing. It was smooth and easy.
AYANNA DExcellent customer service, lady who checked us in/ out was awesome. No complaints, truck was a little dirty nothing exciting.
COLE WExcellent customer service, fast and efficient
Tracy MVan Texas return Miss Judy is excellent 👍👍
GREGG FThe location is clean and the truck had a steering issue of at least 2 inches of play before the tires responded to the turn.
DENNIS GHave more customer parking
ELAINE MVery fast and friendly customer service
Cecelia DEverything was excellent. Especially the early pick up before operating hours.
Ashley JTha clerk Ada was excellent.
LA VThe girl who helped me with the rental on Friday, January 3 was absolutely wonderful. However, upon returning the vehicle two hours earlier than expected on Saturday, not knowing exactly where to park the vehicle, I evaluated the area and parked the vehicle at a location that allowed Complete entrance and exit around the vehicle with the intent to go inside and ask where they wanted me to put it. Upon entering the building the girl behind the desk verbally attacked me for being so stupid as to park the vehicle where I did. I barely got a chance to say I was only putting it there temporarily when she gave me a barrage “it’s too late now it’s already there. I’ll take care of it” And her attitude was one of being discusted with me. I was so taken aback. I chose to try to correct her and help her understand that I was the customer and she was not treating me as such. The encounter escalated way beyond what it should have been. In this day and age I don’t want someone to lose their job because we all need the money, but this girl needs to have some education as to how to deal with customers. If I had been her boss and heard what was going on, she would’ve been fired on the spot. For those who are reading this, I demand a written apology For how I was treated. I have been in this town 30 years and have used U-Haul many many times. All the personnel I’ve always been wonderful until today. The girl would not give me her name. She would not name her manager. She was obviously aware that she may get in trouble. She has light brown hair which she calls blonde and wears glasses and she was working Saturday, January 4 at 1:15 PM in the afternoon when I returned the vehicle. My personal phone number is 702-416-6772. I would like to be contacted by someone in authority to know that this incident has been reported And that Girl has received some sort of education as to how to treat people. I am an employer of many people and if anyone treated any customer as she did me today, they would not have a job. I don’t know what the girl was going through on her end. We all have bad days, but we should not pass our bad days and bad attitudes onto customers.
Gary CI was told I’d get credit for the unused pads in the truck and was charged anyway. Was told Id get a call back when I called in today and never heard from anyone.
JOANN MStaff was fast in getting me in the road. Truck is easy to drive. Anyone can do it. Returning is even easier. No human contact. Drop key off and that’s it. Excellent experience!!
MAMO AAda was extremely helpful and informative during my stressful relocation.
CHERYL MEasy Peasy. Definately would use you agai when needed.
Debra LI ordered a dolly for my Uhaul and it was never placed in the truck. I was in a hurry and didn’t go back to grab one, but otherwise it was a good visit.
Kathryne SThe staff was very helpful and the equipment was on point.
Jesus BOverall really excellent exprience
Mark GIt is very good service.
BINH TWe rented the unit for $60 per month for 3 months. It was a special. When we went to renew it for another month as we weren't finished with the move, we had to pay $140+ which is more than double. Very disappointed. We are senior citizens & that hurts our finances for the month. We also rented a utility dolly which was very reasonable. Overall, pleasant employees, clean & secure. Just pricing for renewals too high.
Gerald BI am very satisfied with the service
JOHANNESA MCustomer service was very good
LISA PReally just a great overall experience!
COREY AMaybe it was me but I don't think it was. The app told me to pick up the truck at 8:30. I had to wait till 10:00 for somebody to show up. That was the only downfall but truck was good. Clean happy
Brian BApp did not work well .
Josue ETerrible!! Billed me twice. The nitial estimate. Then I returned it the price is less. Still wont bill the accurate amount. Im out $172 for a $65 rental. F Uhaul. Im going to the better business bureau. I complain younsay I will call you back. You blow me off. Terrible company Terrible service. Do not rent from them.
James WStay the same. Good service.
ARMI CNo improvement necessary. I like dealing with people and the rental person was pleasant and efficient. Truck was clean.
Mark PMake sure that the customer knows the correct phone number. i called the number on my printed receipt, and the woman I spoke to assured me that I would be fine picking up/dropping off 30 minutes later - just shift the rental time. When I picked up the van I was told no, had to have it back because someone else already had the van rented as soon as I returned it - within the original window, and I should have called her directly. I thought I had.
Angela MTyler at Storage One was very helpful!! He was patient when his computer and access wasn’t working!! He was very attentive and very professional!! Great job!!!
Jennifer MLock was too hard to open and had to come back when the store was open. & the extra materials that I had purchased weren’t even in the truck. The associate working was nonchalant and lacking customer service
Alexandra GSlow returns on safety deposits
Roberto GAyda was great...Thank you!
Ray VI was WAY overcharged. Insurance was added that I did not approve of and "Secret" fees that don't appear anywhere on the contract yet appear in the total amount charged.
Chad CThe truck was returned with the exact amount of gas required and verified by the desk rep, yet, I received a bill with $130 of added charges for gas. This is currently an active dispute.
Steven WGreat Service! Location opened a few minutes early and I was taken care of very fast with a detailed explanation of fees. Drop off was very convenient.
Tomas LProfessional and friendly representative at the front desk. Easy, clear instructions to rent a UHAUL van. Will definitely refer to friends and family. Thank you.
Mary-Lee SEverything went great.
MICHAEL HVery easy drop off and no issues
Tony NI rented a truck for one day but called the next morning because I needed it for another day no one answered so someone called when the truck was scheduled to be back I explained that I needed another day and the lady was rude which was surprising considering everyone was nice the day before when I rented the truck.
MICHAEL J