Have more customer parking
ELAINE M
StorageOne Rentals Cactus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89183
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very fast and friendly customer service
Cecelia DEverything was excellent. Especially the early pick up before operating hours.
Ashley JTha clerk Ada was excellent.
LA VThe girl who helped me with the rental on Friday, January 3 was absolutely wonderful. However, upon returning the vehicle two hours earlier than expected on Saturday, not knowing exactly where to park the vehicle, I evaluated the area and parked the vehicle at a location that allowed Complete entrance and exit around the vehicle with the intent to go inside and ask where they wanted me to put it. Upon entering the building the girl behind the desk verbally attacked me for being so stupid as to park the vehicle where I did. I barely got a chance to say I was only putting it there temporarily when she gave me a barrage “it’s too late now it’s already there. I’ll take care of it” And her attitude was one of being discusted with me. I was so taken aback. I chose to try to correct her and help her understand that I was the customer and she was not treating me as such. The encounter escalated way beyond what it should have been. In this day and age I don’t want someone to lose their job because we all need the money, but this girl needs to have some education as to how to deal with customers. If I had been her boss and heard what was going on, she would’ve been fired on the spot. For those who are reading this, I demand a written apology For how I was treated. I have been in this town 30 years and have used U-Haul many many times. All the personnel I’ve always been wonderful until today. The girl would not give me her name. She would not name her manager. She was obviously aware that she may get in trouble. She has light brown hair which she calls blonde and wears glasses and she was working Saturday, January 4 at 1:15 PM in the afternoon when I returned the vehicle. My personal phone number is 702-416-6772. I would like to be contacted by someone in authority to know that this incident has been reported And that Girl has received some sort of education as to how to treat people. I am an employer of many people and if anyone treated any customer as she did me today, they would not have a job. I don’t know what the girl was going through on her end. We all have bad days, but we should not pass our bad days and bad attitudes onto customers.
Gary C