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MAUREEN M
Customer Reviews for StorageOne Rentals Stephanie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
LOVE this location! Try not to go anywhere else if I don't have to when I have a need. Awesome MGMT!❣️❣️❣️
KRISTA SHire friendly Front Desk employees ...
ERNESTO IThe app was a little confusing. It should be just a little more user friendly.
Kristi HThe married couple that helped me were both super friendly and very helpful! Great experience.
STEVEN BThe customer service was excellent. The pick up process was seamless! The couple that assisted us was the BEST!
DELPHINE MFirst off - the managers at the StorageOne Rentals Stephanie were great and got me on the road in a matter of minutes. Unfortunately, the 15' truck I received had problems, causing us, in the end to offload the truck in 5 loads into a friend's pickup truck and trailer, which - in turn - caused us to be hours late in our "estimated" return time. The problem with the truck was, I believe, a stuck throttle pedal or linkage, causing me to almost run over 2 pedestrians, in one case, as the brakes could not stop the vehicle alone when the engine was accelerating. Luckily, I kept my cool and put the truck into N - Neutral before the truck went into the crosswalk. In another instance, the truck nearly rear ended a Tesla that was sitting at a stop sign. Again, I had to put the truck into neutral to stop it in time (and within inches I might add). There were two other times, just after we loaded the truck and I decided the truck was too dangerous to drive, especially with a full load. So, I called a friend with a trailer and pickup to offload the rental truck, instead of taking any chances. This process took 5 trips - each 22 miles round trip - which put us hours behind our "estimated" schedule. To add insult to injury, halfway through transfering the furniture and items from the truck to the pickup/trailer, I received a text message from U-Haul stating that MY estimated time had passed and that they were going to charge me for another day, including insurance. I guess I should have asked to keep the truck for 10 hours instead of 6-7 hours to avoid this overcharge for their defective (and dangerous) equipment. So, yes, they charged my card again after having the vehicle for 6 hours...stating that "a family was waiting for the truck", but when I returned the truck, there were many 15' trucks in the lot available for rental...so a bit of a scam in my opinion. (there was no family that was going to rent the truck). I will not be hiring any truck again at U-Haul, ever...the poor maintenance of the equipment, making it dangerous to drive, and their scammy add-ons (two rental charges in a 10 hour period) are good examples of a company that doesn't care about safety or long-term business relationships.
Richard HEquipment in very good shape, but brakes need checking. Staff couple were Outstanding, knowledgeable, helpful making it a Great rental experience.
DONALD NThe ease and convenience. Staff was friendly and informative.
PAUL KLogan is great, thanks!!
JESSICA FWill be using this location for any future local moves! Donna was the best!!
MICHELLE AThe U-Haul computer system was down when we returned the 2 trucks so we did not receive a receipt at the time and I forgot to tell them that the phone adapter for the lighter that they sold me in LA did not work.
alix PALL IS EXCELLENT!
MICHAEL AAll good. Roll on.
David CI appreciate the service
TIMIKO MN/A
DAVID MGreat job by the staff!!!
David SLOVE this location ‼️‼️‼️ We rent often and no locations locally compare. Donna and Logan are THE BEST!! ❣️
KRISTA SGreat service great experience
MICHAEL RThe staff at this location are very friendly and professional!
DAVID SHad a problem returning through app. Front office gentleman was kind,fast and very pleasant. Did it for me. Thank you
ELSA HExcellent service and quick response.
JOSE VVery nice experience. Would gladly rent from this location and recommend it to any friends.
STEVEN SI just wanted to mention the lady that helped me on Sunday 12/7 at the StorageOne Stephanie location was so nice… like her customer service was great and I think she should know she is outstanding!
WYNDY MEvery thing was great.
CATHIE TNothing, the process was great and the service was beyond friendly and welcoming.
SAUL LNice clean and newere location.
RUBEN CPleasant staff, nice facility.
GREGORY PVery pleased with the service. Highly recommend.
LOURDES AStorage zone made it a seamless, easy process to rent and return the cargo van - even with a system wide outage! Thank you! It is appreciated.
KAREN LOnline check in needs to be easier
MARK SThe man who helped me was very nice and informative and made my moving experience a little bit easier.
Melinda JKeeping up with the good work. Maintaining excellent customer service.
Narcely WThe customer service people were, friendly, quick, and knowledgable.
MARJORIE JThe people were so nice and the pick up and drop off was very easy
Michelle WNothing perfect no lie
ASHLEY GThe gentleman who took care of us was great! He was personable, organized and ready for us, and overall really helpful.
Karen MGreat customer service, easy check in and out process.
ROBERT FGreat experience, very friendly staff
Dustin NNothing!! Great staff, professional, transparent, and accommodating. Will definitely direct friends in need of U-Haul or storage options to your place of business. TCW
T CThe rent agents were friendly and knowledgeable.
DANIEL LExcellent
LEO BNo improvement necessary. Excellent customer service, well maintained vehicle! Highly recommended location.
RHONDA EThe two agents who assisted me were the most friendly people ever! This is seriously the best Uhaul location I have ever been to. Every store in the US should be modeled after this location.
MANUEL GVery friendly and knowledgeable and helpful. I would highly recommend this location
Ronald CThis was my second time using this facility. It close to my home and to my storage. The people are very friendly and courteous, knowledgeable. They made this very easy and convenient for me.
Fannie WGreat staff
THOMAS VEverything was great
FAROOQ KLogan at Storage One was an awesome representative of your rental service. I would highly recommend that place just based on his customer service.
JOSEPH CI rented from a store much closer to my home and when we got there, they didn't have the appliance dolly we needed for a fridge (that was the only thing we were moving) She sent us to the Paseo Verde store as they did have one. The truck was ready, yet the mileage and gas were off from what the agreement said. I did let the girl at the desk know as the app wouldn't let me upload a picture. She wasn't very friendly and very scripted with everything and seemed bothered when I asked a question. I prefer the customer service at the Sandy Ridge location.
CYNTHIA LReturned earlier than location was opened. App was not working properly to allow for online drop off process but fortunately the location attendant was in the office so he helped me with drop off and got me all checked in and closed out.
WADE SThe staff was very helpful and pleasant to interact with ..
MICHELLE GThis location is great. Very friendly staff. Great customer service. So happy that I rented from them
RYAN R