I rented from a store much closer to my home and when we got there, they didn't have the appliance dolly we needed for a fridge (that was the only thing we were moving) She sent us to the Paseo Verde store as they did have one. The truck was ready, yet the mileage and gas were off from what the agreement said. I did let the girl at the desk know as the app wouldn't let me upload a picture. She wasn't very friendly and very scripted with everything and seemed bothered when I asked a question. I prefer the customer service at the Sandy Ridge location.
CYNTHIA L
StorageOne Rentals Stephanie
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, NV 89012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Returned earlier than location was opened. App was not working properly to allow for online drop off process but fortunately the location attendant was in the office so he helped me with drop off and got me all checked in and closed out.
WADE SThe staff was very helpful and pleasant to interact with ..
MICHELLE GThis location is great. Very friendly staff. Great customer service. So happy that I rented from them
RYAN RStarted with the inconvenience of spending 15 minutes on the uhaul app uploading everything for a mobile pickup, only to then be required to go inside and provide them all of the same information again in person. What's the point of mobile pickup if I'm required to check in in person? I would have never downloaded the app and uploaded my personal info. The truck has an electrical/ignition issue that made the parking/running lights stay on even with the ignition and lights turned off. Took wiggling the key in the ignition and turning just right to get it "off." Luckily I caught it the first time after just 20 minutes or I would have had a dead battery to deal with on top of a furniture move. Second, the truck should come with a full tank of gas every time to make refilling it easy. Instead I was given a truck with 3/8ths gas. Worse, the floater in the fuel tank is messed up. When I went to put gas in the guage wouldn't read properly despite multiple attempts to turn the ignition into the on position. It kept showing the tank at 1/4 full. After about $70 in gas it finally shot up to 3/4 full, so now it's a 1/4 tank over what I picked it up with. Could easily be avoided with a full tank at check out. Unprofessional and crooked business practice. You owe me a $35 credit for the extra gas.
BLAINE S