Customer Reviews for StorageOne
(U-Haul Neighborhood Dealer)

533 reviews

4500 N 5th St   North Las Vegas, NV 89031

(702) 642-5512

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(702) 642-5512

4500 N 5th St
North Las Vegas, NV 89031

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Natosha G. 
Rating:
5.0

Customer did not leave a comment.

ANDRE TENNILLE G. 
Rating:
3.0

Location has limited inventory but, is close to home. Staff was outstanding.

TIMOTHY BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

Heidi A. 
Rating:
3.0

They changed the pick up location without notifying me and that caused a delay for the Moving Help Movers to load the truck! At least a 90 minute delay.

Allen L. 
Rating:
5.0

Nothing, everything went well and the truck was there when I needed it. Staff was very polite and nice,

VIVIAN VIRGINIA H. 
Rating:
5.0

Nothing, what you had setup is fine just the way it is Thank You So Much!

TAMIKA L H. 
Rating:
5.0

Customer did not leave a comment.

SHANEQUA SHANAY H. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR B. 
Rating:
5.0

Friendly costumer service, Angela was nice to work with.

MARCHELL LEE N. 
Rating:
4.0

Customer did not leave a comment.

JACQUELYN ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA C. 
Rating:
5.0

Customer did not leave a comment.

EDSON P. 
Rating:
4.0

Customer did not leave a comment.

JOANN SUE N. 
Rating:
5.0

Customer did not leave a comment.

Maria E. 
Rating:
3.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

LISA MARIE I. 
Rating:
3.0

Didn't like customer service she acted like she had an attitude when I brought the truck back. I filled it and the pump stopped when I was pumping and she said it wasn't full enough so I went back and over filled it. But her attitude was nasty.

PATRICIA ANN C. 
Rating:
3.0

Streamline rental/return process Fix the app for after hours returns

JASON DALE H. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

I was happy with the service and the friendly Staff at the north 5th location. Great team over there !!!

Sean F. 
Rating:
5.0

Customer did not leave a comment.

TRACI ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

Oliver L. 
Rating:
5.0

Customer did not leave a comment.

Marcello M. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO BANGA R. 
Rating:
5.0

Excellent service

MARLA VADEAN V. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Excellent customer service!!!

Pamela J. 
Rating:
4.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Very helpful experience thanks 😊

Michele V. 
Rating:
5.0

First time using the app for checkin and dropoff and it was confusing to follow.

paul M. 
Rating:
5.0

The staff at this location here are very friendly, caring and understanding. Every last one of them. They do not judge you and treat every customer with respect. Thank you.

JASON LEON B. 
Rating:
4.0

Customer did not leave a comment.

LAKESHA DESHON M. 
Rating:
5.0

Customer service was great, very polite and answered all of my . I definitely will rent from this location all the time needed , this is my second time. Thank you!!!

NICOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Roland D. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
4.0

Customer did not leave a comment.

VIRGILIO C. 
Rating:
5.0

This was the best U-Haul experience I have ever had! The staff was super helpful and even stayed late making sure we had everything we needed. I would highly recommend this location and staff to anyone looking to move!

KURTIS D. 
Rating:
5.0

Super friendly people at this location what's up completely good experience easy no hassle super happy

TIMOTHY MALCOLM W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E G. 
Rating:
5.0

Customer did not leave a comment.

HAL GEORGE J. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS DUANE H. 
Rating:
1.0

The lady when trying to check in was very rude, and the Uhaul was only 3/4 full and they wanted to tell me it was full, not according to the pictures I took.

Jimmy K. 
Rating:
5.0

Whitney & thee other lady working were beyond amazing! Best uhaul pick up experience by far!

Erica C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN VIRGINIA S. 
Rating:
3.0

Enjoy the ride

SAMUEL BASA V. 
Rating:
5.0

The only complaint is that the truck smelled of smoke.

Larry W. 
Rating:
4.0

The staff was super friendly and helpful.

Indio T. 
Rating:
2.0

I told the rental lady three times I did not want insurance coverage or what you call "safe move." Yet i was still charged. I waited to pick up the equipment 20 minutes because she had to do the order twice. The first time she tried to charge me a $103. I disagreed then it was $65. I still felt that was high now I know its because I was charged for the insurance. That I denied multiple times. Then when I returned the truck the two girls working were like oh just give us the key we will return and email a receipt. I didnt want to just drop off the key I wanted to go through the rental. But whatever obviously this location is only interested in their own needs not those of the customer!

CAROLYN VIRGINIA S. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

RAMON GILBERTO S. 
Rating:
5.0

Great costumer service

RODOLFO G. 
Rating:
2.0

I was accused of having equipment that was never provided to me

Joshua K. 
Rating:
5.0

Great dtaff

ANDREW JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
4.0

I like storage one where we dropped off they're clean they're polite they're very pleasant and she stayed an extra 15 minutes just to let us drop the truck off

Lisa P. 
Rating:
5.0

didn't get her name but she was professional n courtious

REGINA KAY E. 
Rating:
3.0

The young lady behind the counter was very helpful with expl explaining paperwork and the walk around,,??

CLEMON MARCELLUS B. 
Rating:
5.0

Customer did not leave a comment.

Luke J. 
Rating:
5.0

Easy rental nice & clean truck, friendly and organized customer service. Before entering a sign should post: Wear a MASK

RITA N. 
Rating:
5.0

I had questions about my total and everything was taken care of. It was easy and I did everything through my phone

Diamound B. 
Rating:
5.0

Customer did not leave a comment.

PHETSAPHONE S. 
Rating:
3.0

It was little confusing for app check in and took extra time. Also my original pickup location was not this place due to the last minute mechanical issues with my reserved truck at original reservations location. So this caused extra mileage which additional cost of my rental budget. I wish they contacted me earlier enough to change my plans.

Kaori W. 
Rating:
1.0

It was very difficult to use the U-Haul app and the person at the counter was of no service with helping. I will not go there again.

Angela W. 
Rating:
3.0

Well your clerk could actually be nice to start. She was very rude and acted like we were bothering her the entire time we were there. I did the online reservation and check in- but she made me go through it all over again- seriously why did I waste my time doing it online?

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

beverly R. 
Rating:
5.0

Customer did not leave a comment.

deborah C. 
Rating:
3.0

I found the process of doing the rental very frustrating. My phone froze. I was assisted when I called customer service. I prefer a live person. What use to take less than 10 minutes took 40 minutes.

Carolyn W. 
Rating:
5.0

I was having difficulty on the uhaul site to pick up the truck due to site being down for maintenance. The staff there at storage one was helpful at getting me the truck I requested..

Genaro H. 
Rating:
5.0

Like $60 bucks to use a 26 ft truck..great deal

Frank P. 
Rating:
5.0

It's was easy once we figured out not all the keys were on the outside of the building Some were with the truck but it was super easy on the mobile with the text assist you guys offer.. and there Were extra steps need which would have been helpful when contacting additional call back numbers to know ahead to let them know they'll be getting a call none of my contacts were answering numbers they don't know but we got it done

Martin Z. 
Rating:
5.0

Customer did not leave a comment.

Dishawn M. 
Rating:
5.0

Customer did not leave a comment.

Takoya J. 
Rating:
4.0

Online system was not user friendly!

Heaven W. 
Rating:
5.0

My Overall customer experience was amazing- combined with my procuring a storage unit simultaneously.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Excellent experience. Thank You

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Elias R. 
Rating:
5.0

Staff was very friendly. Would recommend this location to friends and family

Jose S. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Staff is very friendly, very nice. Service was quick. It is a pleasure, I will recommend them and I welcome back to this Uhaul dealer again. Thanks for your great service. Marc McLaughlin

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Heidi T. 
Rating:
5.0

Customer did not leave a comment.

Mikhala C. 
Rating:
5.0

Everything perfect

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Dante T. 
Rating:
4.0

When you rent the 10" truck they should tell you it doesn't come with a ramp or a dolly

MILTON P. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
4.0

I didn't think the express check in made things any quicker.

Gregory G. 
Rating:
5.0

Very nice employees and helpful!

Sinclaire G. 
Rating:
5.0

Customer did not leave a comment.

Cassandra C. 
Rating:
4.0

Very easy & quick process . Just wish the fee per mile was not so much since gas prices are so high in Las Vegas.

Suhair S. 
Rating:
5.0

Exceptional customer service by the representative. Very thorough in explaining vehicle specs, mileage rates, and hours of rental.

SHAMIKA W. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Keep being great!!! Appreciate the great customer service

Vernon T. 
Rating:
3.0

The process to pick up the truck is cumbersome.

Leah Y. 
Rating:
5.0

Have used multiple times; always great service!

Nancy W. 
No reviews have been submitted for this location.

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