Customer Reviews for StoragePlus Eagle Rd
(U-Haul Neighborhood Dealer)

202 reviews

4195 N Eagle Rd   Boise, ID 83713
(We sell boxes/moving supplies)

(208) 608-5622

Location Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(208) 608-5622

4195 N Eagle Rd
Boise, ID 83713
(We sell boxes/moving supplies)

Services at this Location:

Location Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rozanne Y. 
Rating:
4.0

The exterior of the vehicle was very dirty. So much so that we had to pull in a gas station to clean the indshorld to see out if it. The interior was clean and the vehicle ran well.

Shelley V. 
Rating:
4.0

There wasn't a ton of space to drop the trailer off

Lacey C. 
Rating:
2.0

Customer service sucks. Both for Uhaul and their storage facility. Had I known this was the uhaul location I had previously had a bad experience with at the storage facilty, I would have selected another location. Vehicle FELT USED UP, sounded like it had a vacuum leak. But it drove well, brakes felt squishy. But it got me to my destination.

suzanne H. 
Rating:
3.0

It's hard to see from the road- confusing as to where to drop off the truck. Better signage needed

Sonia D. 
Rating:
5.0

Friendly and efficient service!

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Marcia E. 
Rating:
2.0

Truck had not been cleaned out. I had to sweep out the back and air out the smell before I could load my own stuff.

Steven B. 
Rating:
3.0

Did'nt have a dolly I reservered.

Greg G. 
Rating:
1.0

I reserved a Uhaul from the Chinden location in Garden City. Hours before my pick up time, I received a call and was told that the trailer I reserved was not available at that location, but they had one at Storage Plus on Eagle Road. I went to Storage Plus on Eagle Road, but they were closed that day. The trailer I reserved was parked out front, and I was able to be dispatched by a Uhaul representative over the phone. Since I had a 1-week reservation, and the store was closed on Mondays, I knew the store would be closed when I returned the trailer. I returned the trailer a day early when the store would be open, but they were still closed (for lunch this time). I left the trailer where it was found, and sent pictures and a text message to the Uhaul agent that helped me check out the trailer over the phone. He replied that it was "perfect". The next day I received many calls from the Chinden location asking when I was going to return the trailer. I told them that the trailer was dropped off at the Storage Plus location where I rented it from, and I received a text message from Uhaul telling me to return it to that location. I have now been charged nearly $300 for a rental that was quoted $106. This was a complete failure by Uhaul and I was charged for it.

Donn E. 
Rating:
5.0

Customer did not leave a comment.

ahmad M. 
Rating:
5.0

Everything was just fine

William F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Great customer service.

Barbara Ward R. 
Rating:
5.0

Customer did not leave a comment.

riel R. 
Rating:
5.0

Super nice secure and clean facility and excellent customer service! We stored there for almost 6 years with no problems and Julie was extremely helpful when we had the daunting task this week of clearing out our space, helping us with two different U-Hauls, would definitely recommend storage plus to anyone. Thanks Pam and chip

PAMELA SUE B. 
Rating:
4.0

I think the mobile check-in is an asspain unless you are outside of business hours. It was advertised as easier but this experience would have been flawless if I had just checked in with the person at the desk.

Lynne C. 
Rating:
4.0

Customer did not leave a comment.

Joanna C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

greg C. 
Rating:
5.0

Only complaint I have is that I did not nor have not received my receipt. Please provide me a receipt to close out my rental. Thank you.

Edwin B. 
Rating:
5.0

The Traction Control needed service and the ABS also needed service.

James S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Phyllis P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Did it all well

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
5.0

Storage plus was the second place attempted. Rocky Mountain Storage was a bust.

Joan R. 
Rating:
3.0

Customer did not leave a comment.

nusratilla N. 
Rating:
3.0

I was made that the charges on my receipt wasn't what I expected they was higher 😞

ANNA C. 
Rating:
5.0

U-Haul office worker was very nice and friendly. I told her that I don't need to rent very often, but it is always nice dealing with U-Haul when I do.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Easy as could be. Highly recomend.

Philip M. 
Rating:
5.0

Attendant was very nice, informative and helpful. I would recommend to anyone who needs a truck or van.

GRANT G. 
Rating:
1.0

Be honest about the actual charges up front and stop charging for gas when there is no reason too.

ANGELINA G. 
Rating:
5.0

Front desk was welcoming and helpful.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

REBECCA K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

I was unable to obtain the vehicle thru the online application. The online customer service was slow. Their recommendations did not work either. Thankfully the office opened and I was able to get live help to get the vehicle, after about 20 minutes of waiting. The staff in the office was very helpful

ROSE M. 
Rating:
5.0

First time using U-Haul, and it was a awesome. The receptionist was very helpful, knowledgeable, and a pleasure to interact with. 10/10 experience and would recommend.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
1.0

Location did not properly prepare the 24/7 pickup and my appointment time was not fulfilled. Really through my day off because I could not pickup the vehicle until they opened in the morning.

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

GRETA H. 
Rating:
5.0

Customer did not leave a comment.

Ericka O. 
Rating:
3.0

Customer did not leave a comment.

AMBER G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

I arrived a day early to return and I got out my backpack and a bag of garbage and sweatshirt and the woman was not happy it arrived early. She asked for keys and took the truck to the storage area and I waited inside. I left I think two bottles of water inside and a banana and thought oh well I guess i won't be taking those. I received the email receipt and they charged me $25 dollars cleaning fee!!!! That is ridiculous and a rip off and I am quite furious but I am back in Utah as I left to catch a flight. I asked the woman before I left was there anything else I needed to do with teh truck and she said no it was fine. This was a scam site. I was also irritated as I wanted a 26 foot truck, Uhaul in SLC couldn't find one and I waited 6 days for them to call me and they never did and so I was glad I had this 20ft truck as a backup. The truck itself took 58 gallons to go just over 400 miles...that was also ridiculous as they should get around 10 mpg.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

So easy and convenient!

Karen H. 
Rating:
5.0

StoragePlus and the location did a great job… U-Haul did a horrible job. Not only do I not understand my charge I am disputing the entire charge. I was unable to quickly use the app or that U-Haul website… It took me 50 minutes to pick up a 24 seven express key code from the lock box. U-Haul‘s lockbox. I was on hold with customer service for at least 30 minutes until the problem which took another 15 to resolve what is the time on the reservation. I only needed the truck for one hour. I hired two men for one hour. Because it took me so long to pick up the truck they had to leave for another job and I had to pay two men and did not use the truck. I also do not understand the bill. I had to put 1 mile on the check out odometer even though I didn't move the truck once. In order for me to check out. Then I receive a bill for 1999 the charge of the truck with a mysterious 10 extra dollars attached to it. I am disputing the entire bill with American Express and U-Haul. If you would like to call me to discuss my number is 512-964-0966

Patricia M. 
Rating:
3.0

Your online check in and online check out when a person needs to use your equipment after hours. When one signs up on his or her computer there is important information that is needed. This information was requested at the site with the smart phone which was difficult to get. I tried to check in for oven an hour. There was nothing about having to have an account with a password. It would have been easier if this information was to be given while setting up the account to get the equipment instead of at the site. Your check out was misleading. The first thing that appeared was the orange box and a statement that the key should be placed in the orange box. That should the the last step after the person takes the photos of gas gauge and odometer. If the person does not have the key and locked equipment and deposited the key in the orange box in the last step.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

CHARMAINE R. 
Rating:
5.0

Unusual location for a large scale company. Easy to find , however on a very busy roadway. Overall my experience was 100% positive.

John M. 
Rating:
3.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Easy

Louis C. 
Rating:
5.0

All went as planned. Friendly staff

joseph Z. 
Rating:
5.0

Return was so easy and fast. Friendly service.

KAREN KAY L. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

The uhaul guy in San Juan Capistrano was really surprised storage plus rented me such an old trailer with almost completely bald tires. I should have looked at them before leaving.

DANIEL T. 
Rating:
5.0

Great Service

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

No visible signage or other trailers. No place to stop with a traler. Yiu have to block the driveway and get help from inside.

ALAN W. 
Rating:
5.0

Staff was professional and friendly!

CLAYTON K. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
3.0

The husband is a detriment to the operation. He openly demeans his help. The operation would be above average if the husband stayed in the office and away from the greeting area.

MICHAEL H. 
Rating:
5.0

Check in was easy and the guy at the front desk was very helpful!

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

This was the worst experience. Started with my reservation. I ordered at a different location .5 miles. From my house. Got a call that I had to pick up 5 miles from my house. Adding 10 miles to my trip. Neither place had a 26 ft which meant 2 trips adding 30 miles to my ticket Then upon arriving to pick up my keys we're in the wrong lock box causing me to have to call u haul and get help. Also when checking out I had to have an alternative contact which I wasn't aware of. It's early in the morning who am I going to call to answer their phone? Then I tried to extend my reservation because I lost 45 minutes plus the extra time driving and I couldn't because another family needed it at 7:30 So I bust my ass to get the truck back by 7. Pull in at 7:02 through eagle traffic that I wouldn't of have to drive if I picked up from my requested location. Do my check out process and had the end it told me the lockbox code for compartment 2 for a brief moment and then said complete. I didn't want to put the keys in the drop box instead because then the family after me would not be able to get their keys so I chatted with multiple people on the u haul app who were not helpful in the least. Waited on hold for 20 minutes to be told that the reservation had been changed for the next family and that I was okay to put the keys in the drop box. Still not giving me the code to put in compartment 2. So when the family shows up in the morning for the u haul they are going to be screwed because ther is no way to get keys out of the drop box without a key. After 45 minutes of trying to be thoughtful for the next family I ended up having to drop them in the drop box anyways. Absolute awful experience from reservation to check out.

Dallas H. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Kailyn was extremely helpful!

Ryan M. 
Rating:
3.0

Trailer was mIssing a wiring connection when I showed up.

David H. 
Rating:
5.0

The staff at this location are amazing. I inadvertently left my wallet in the truck and the gal helped me find it. They are super friendly.

ANTHONY I. 
Rating:
4.0

The agent behind the desk did not tell me what the hours were for Saturday so when I returned the truck no one was in the office. I was also not told where to drop off the keys. I looked for a drop off on the front of the building. I locked the truck and took the keys and drove around to find a U-Haul business that was open so they could tell me what to do with the keys.

Brad T. 
Rating:
1.0

No one would answer so I couldn't pick up my truck

Krystan S. 
Rating:
5.0

Great experience!

Bruce D. 
Rating:
5.0

Outstanding help form the front office. Can't thank you enough!

jeffrey S. 
Rating:
5.0

Do the same

ZELMA E. 
Rating:
1.0

Your uhaul check in is a complete mess. I dealt with your companies issues and missed work due to it. I would like to be contacted by regional manager of the area. I will never use uhaul or any of your company or products ever again

Skyler L. 
Rating:
5.0

Customer did not leave a comment.

Abby S. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Barrett T. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Very king and helpful

Timothy L. 
Rating:
5.0

I had a horrible experience with Uhaul this time except when I got to the pickup. The main uhaul people called two days ahead and said I didn't have my truck. It messed my move up. The only good part was the very professional and kind host at the storage plus. If it wasn't for her I'd be looking into some kind of complaints with BBB or more. Not happy at all with the way this company is ran.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Killian S. 
Rating:
2.0

While attempting to pick up my rental I received the wrong key. I had to spend about an hour trying to get a hold of someone to get the situation resolved. Meanwhile my rental time was ticking by. Turns out my key was in another lock box and I was given the wrong box and code. There is literally 2 lock boxes. I don't think it would take too long to ensure the correct key is in the correct box while placing them. When people are renting Uhauls they are usually on a schedule and don't have an hour to kill. Nor do the people hired to help move.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
3.0

Customer did not leave a comment.

Carly M. 
Rating:
5.0

Customer did not leave a comment.

Scot R. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

The staff was very friendly and the process was easy, but I was charged for 40 miles on the van, when I drove about 5 miles. I'm not sure if they added someone else's mileage onto my bill or what, but I drove about 3 blocks, not 40 miles.

Daniel D. 
No reviews have been submitted for this location.

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